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Send For Help recognised in prestigious ‘FT Future 100 UK’ listing

Send For Help (the lone worker protection business providing 24/7 emergency response via personal safety alarms) has been featured in the ‘FT Future 100 UK’ list recently published in The Financial Times and on FT.com. The prestigious list selected by an expert panel led by FT journalists features fast-growing UK companies that are also making an impact on their industry or, indeed, wider society.

The list is built on data from the ‘FT 1,000: Europe’s Fastest-Growing Companies’, in which Send For Help featured in April this year with a ranking at 625.

To make it into the first edition of the ‘FT Future 100 UK’, businesses had to excel in one of four categories: Environmental, Social and Governance, Disruption, Diversity and Consistent Growth. Send For Help was selected for the Disruption category, where the judges took into account measures such as R&D spend as a proportion of revenue and the company’s own pitch as a disrupter.

SendForHelpGroupLogo

Operating through its subsidiary brands Skyguard, Peoplesafe and Guardian24, Send For Help supplies keyfob-sized GPS personal safety alarms and smart phone apps providing 24/7 protection to over 150,000 lone workers.

Send For Help’s Monitoring Centre has direct links to police Control Rooms, so it can bypass the 999 system and receive a faster emergency response if clients are threatened, attacked or are otherwise in some form of danger.

The Surrey-based tech firm has a varied client roster across a large number of private and public sectors, including over 180 NHS Trusts and major High Street retailers, City banks and national pub chains, estate agents, the police service and more than 200 local authorities.

“It’s very encouraging that Send For Help continues to receive national and international awards from such prestigious publications,” said James Murray, CEO of Send For Help. “Our strategy as a disruptive company which delivers innovative services at competitive prices is clearly working. The whole team should be proud of what we’ve achieved.”

*For the full list visit https://ig.ft.com/future-100/2018/

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Send For Help listed in London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ report

Send For Help has been listed in the London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report, which showcases the country’s most dynamic and inspiring businesses. Now in its fifth year, the report – which is supported by Prime Minister Theresa May – is a celebration of some of the fastest-growing SMEs in the UK.

The Epsom-based tech firm was selected after outperforming peers in its sector, demonstrating sustained revenue growth of 254% between 2013 and 2016, with its annual turnover reaching a hugely impressive figure of £8 million.

Founded in 2010 by brothers James and Will Murray, Send For Help is the world’s largest lone worker protection provider. Operating through its subsidiary brands Skyguard, Peoplesafe and Guardian24, Send For Help supplies key fob-sized GPS personal safety alarms and mobile phone apps offering 24/7 protection to over 150,000 lone workers and people deemed to be ‘at risk’.

SendForHelpGroupLogo

Its client roster spans both the public and private sectors, with over 160 NHS Trusts, major High Street retailers, City banks, estate agents, the police service and more than 150 local authorities all using the company’s services.

Outstanding 12 months

Inclusion in the report marks yet another incredible achievement for Send For Help in what has been an outstanding 12 months for the company, during which it has ranked in The Sunday Times Fast Track 100 for the second year running and recently featured in The Financial Times FT1,000 list as one of Europe’s fastest-growing businesses.

CEO James Murray commented: “We’re honoured to be recognised as one of the UK’s most inspirational companies and to feature alongside some of the UK’s brightest and best SMEs. The past year has been truly remarkable for Send For Help as the group goes from strength to strength and continues its rapid growth. It’s a fantastic time for the business, with a number of exciting developments to come as we look to build on our successes over the next 12 months.”

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Send For Help Group ranked in The Sunday Times’ Fast Track 100 league table for second year running

Award-winning lone worker protection provider Send For Help Group has been ranked as one of Britain’s most successful private companies by The Sunday Times for a second consecutive year.

The 21st annual Sunday Times Virgin Fast Track 100 league table champions the UK’s top performing private companies based strictly on financial performance with the fastest-growing sales over their latest three years. Send For Help Group has been placed 80th.

Founded in 2010 by brothers James and Will Murray, the Send for Help Group has prominently featured in the national press throughout the year as a real success story. Business continues to go from strength-to-strength. The company is now independently verified as the largest lone worker protection provider in the world.

SendForHelpGroupLogo

Operating through its subsidiary brands Skyguard, Guardian24 and the recently-acquired Peoplesafe, Send For Help Group uses key fob-sized GPS personal safety alarms and mobile phone Apps to provide 24-hour personal protection for more than 150,000 lone workers and individuals who are at risk.

Send For Help Group showed turnover this year hitting £8 million, up from £6.1 million last year with profits of £2.4 million, representing an increase of 121% on the previous year.

CEO James Murray commented: “We’re delighted to be included in the Fast Track 100 for the second year running. It’s been another busy, yet exciting year for the Group and that’s reflected in this accolade. It’s a real honour to have our hard work and determination as a business recognised. This has been a big year for the Send For Help Group. We added a third brand to our growing portfolio with a successful and seamless transition, expanded our office premises in Surrey and continued to recruit new talent across the company. We will not rest on our laurels, though. Our aim is to always improve, as individuals, as a business and in terms of our service offering.”

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Lone worker protection provider Send for Help Group reports record growth for fourth year running

The Send for Help Group has just posted financials detailing record growth and profits for the financial year 2015-2016. Published in the Send for Help Group’s Annual Report, the figures state that for the year ending 31 March 2016, turnover was up 81% year-on-year while operating profits had also increased by 42% within the same period.

Results for 2015-2016 saw the company turnover increase to £6.1 million, with a gross margin of £4.94 million and profits of £1.5 million (complete with an adjusted EBITDA* figure of £3 million).

The business has maintained its position by dint of continued product development and delivering the highest levels of customer service through its subsidiary brands – Skyguard and Guardian24.

The previous financial year had seen the Send for Help Group acquire Guardian24, adding a second well-established market player (alongside Skyguard) to its portfolio. The full benefits of this acquisition have been reflected in these published results.

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The Send for Help Group provides personal alarms and mobile phone applications linked to its fully-accredited Alarm Receiving Centre, which in turn delivers 24/7 back-up and protection for lone workers and those at risk. The group primarily operates in the UK and Ireland serving over 100 NHS trusts, 200 housing associations and 150 local authorities as well as hundreds of commercial organisations. Over half the UK’s police forces trust and use Send for Help Group’s alarms to protect the most vulnerable in society.

This year, the business has gained the highest industry accreditations from the National Security Inspectorate and the Police’s Secured by Design scheme.

Send for Help Group’s CEO James Murray said: “The directors are delighted with these results, which shows the company’s turnover and profit yet again increasing year-on-year. Despite the uncertain economic environment, the business has achieved excellent results for 2016 and the directors are confident that we will continue to build on this success story in 2017. With a strong management team, a healthy sales pipeline and some exciting new products in development, there are excellent prospects for further growth in the coming year.”

Murray concluded: “We’re delivering shareholder value by making the Send for Help Group a more profitable business through improved gross margins and prudent cost management. Our incentive mechanisms for early settlement of multi-year contracts generate strong cash flows, while we actively seek value-adding growth opportunities. We’re fully committed to operating with strong financial discipline and a conservative view towards risk.”

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Send For Help Group’s subsidiary companies elected as Committee Members of BSIA’s Lone Worker Section

The Send For Help Group – Europe’s largest lone worker protection provider – has been granted two Committee Memberships of the British Security Industry Association’s (BSIA) Lone Worker Section, representing one for each of its subsidiary companies.

Marketing director Will Murray has been re-elected as representative for Guardian24 while Ben Hawkins, who leads the company’s Incident Management Centre, has been newly appointed to represent Skyguard.

The BSIA’s Constitution dictates that Section Committee Member Elections are held on an annual basis via secret ballot among Section members. A maximum of eight places are available on the influential Committee, seven of which have been occupied thanks to the recent vote.

The Committee’s role is to set the Section’s strategy and vote on key decisions on behalf of the wider Section membership. Committee Members can also play an important role in the development and revision of industry standards as part of British Standards Institution (BSI) review panels. This is the case with the Send for Help Group’s two Committee Members who sit on the BSI panel which is currently redrafting BS 8484, the British Standard for Lone Worker Device Services which is due for publication in 2016.

Will Murray

Will Murray

The Send For Help Group’s CEO James Murray commented: “I’m delighted that both our subsidiaries are represented on such a prominent Committee, which is testament to the high esteem they command within the industry. The UK is leading the world in the lone worker protection market, and the BSIA’s dedicated Lone Worker Section is the leading group within the UK driving this forward. Having such a strong representation within this influential group is invaluable to the business in terms of maintaining its position at the forefront of the industry.”

Ben Hawkins

Ben Hawkins

Murray concluded: “I congratulate my colleagues on their appointments and I’ve no doubt they will continue to play an instrumental role both in terms of raising industry standards and developing the market.”

About Send For Help

Established in 2010, Send For Help is the investment vehicle of technology entrepreneur Jan Murray who founded the PC World superstore chain and Internet Technology Group plc.

James Murray

James Murray

Through its subsidiary companies, the Send For Help Group is the largest lone worker protection provider in the UK, on the European stage and, indeed, globally. Comprised of the Skyguard and Guardian24 brands, the Send For Help Group has a combined subscriber base of 70,000 end users operational across a diverse range of vertical markets.

The senior management team boasts over 40 years’ collective experience of working in the lone worker protection sector. Drawing from this specialist expertise, the Group’s constituents have invested in cutting-edge technology to develop exclusive personal safety products, a purpose-built Incident Management Centre, high quality software and infrastructures.

*Further information is available at: www.sendforhelp.co.uk

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VINCI Facilities boosts lone worker security by selecting Skyguard’s MySOS solution

Part of the VINCI construction group, VINCI Facilities has chosen to roll out Skyguard’s personal safety service in order to mitigate potential risks for all of the company’s lone workers.

VINCI Facilities provides bespoke solutions and services to a variety of traditional vertical sectors including housing, education and healthcare. The company fully understands the potential risks faced by its dedicated lone workers. For example, VINCI’s resident liaison officers work alone and visit domestic properties across a wide array of locations from rural areas through to inner cities.

On that basis, Josephine O’Connor – business and community investment manager at VINCI Facilities – set about sourcing a BS 8484-compliant and approved lone worker personal safety service to support and protect the company’s lone working employees.

“Our officers encounter people from all walks of life,” stressed O’Connor. “They may find themselves alone and faced with awkward situations where there are known areas of high-risk.”

Following extensive research and after much deliberation, VINCI Facilities awarded Skyguard the contract to provide 24-hour emergency back-up for all lone worker personnel through its fully-accredited MySOS personal safety device.

The MySOS – which fits easily on a set of keys or may be carried on a belt holster – allows end users to raise an alarm at the press of a button should they feel threatened or deem their personal safety to be compromised. That alarm is immediately sent to Skyguard’s own purpose-built Incident Management Centre where trained controllers will listen-in, locate the end user, assess the situation and take appropriate action (including potential escalation of the scenario to the emergency services).

The MySOS personal safety device developed for lone workers by Skyguard

The MySOS personal safety device developed for lone workers by Skyguard

When tracking options are enabled, the MySOS device will also automatically record and transmit its GPS locations at set intervals. Alternatively, manual activation is realised by the press of a button on the device.

Locations may be viewed on a map with grid references – and in real-time – via Skyguard’s Customer Service Centre online portal.

Two-way communication and GPS location

In commenting as to why Skyguard was VINCI Facilities’ preferred choice, Josephine O’Connor stated: “The real-time link to the emergency services and the fact that the Skyguard controllers can hear what’s happening are real comforters. In a genuine emergency situation, the controllers will despatch the appropriate services to assist our lone workers. This is the degree of assurance we wanted and exactly why we chose Skyguard.”

O’Connor continued that theme by stating: “The offering of two-way communication, GPS location and emergency despatch all in one device ensures the complete safety of our staff in areas of risk. The fact that Skyguard links directly to the emergency services and that recordings are admissible in court were the deal-makers. On top of that, the security of knowing that we control all of the parameters via Skyguard’s Customer Service Centre and that we can tailor the response for every scenario from mild risks through to emergencies is ideal.”

Skyguard’s Customer Service Centre portal allows client administrators or end users to create and update their account details in real-time on a 24/7 basis. Clients can input their own emergency procedures tailored to their organisation and department or personalised to each employee.

“The Customer Service Centre portal gives us the management data we need to be able to keep the lone working staff safe,” asserted O’Connor. “It also details the geography of my teams. This has the added benefit of enabling me to better manage their time and afford an enhanced service to our clients.”

In conclusion, O’Conner said: “We have set procedures to follow in ensuring the Health and Safety of all our employees and customers. There was one incident where a staff member felt vulnerable. By using the MySOS, it gave that individual added confidence to better handle the situation knowing they were not alone.”

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Skyguard equips Brent Council’s lone workers with personal alarms

Skyguard is providing Brent Council’s front line lone working staff with 24-hour back-up and assistance. The Council’s employees are now able to raise an alarm at any time via the solutions provider’s ACPO-accredited MySOS personal safety device (which offers a simple yet effective way to call for help in any emergency scenario).

Brent Council provides a wide range of community services to the public within its inner London Borough boundary. Some of these services require the Council’s employees to work alone, and occasionally in difficult circumstances.

Conscious of its Duty of Care towards the safety and well-being of all staff members, Brent Council needed a form of personal protection for its lone workers. The requirement was for a small, easy-to-use personal alarm which enables the user to discreetly raise an alarm should they face any difficulties.

MySOS – Europe’s smallest personal alarm – comes fully equipped with the latest mobile phone and tracking technology. At the touch of a button, the Council’s employees can quickly and discreetly call for help.

Upon alarm activation, controllers at Skyguard’s 24-hour Incident Management Centre can see who’s calling for help. They’ll use the two-way audio capability to listen in and assess the situation, talk to and reassure the system end user and action the appropriate emergency response.

The MySOS lone worker protection device

The MySOS lone worker protection device

As the MySOS solution is fitted with GPS tracking technology, controllers can see the user’s exact position as shown via an on-screen map. This is vital for guiding emergency response to the right location. What’s more, all calls and actions are digitally recorded and can be used as legal evidence.

Alarms may be raised when the MySOS’ ‘Man Down’ feature detects a slip, trip or heavy impact. Again, this is vital if the employee is unable to call for help themselves.

Skyguard’s service is fully audited and approved against BS 8484:2011 and, as such, guarantees the highest level of police response when required. Skyguard will also bypass the 999 emergency system, saving what may be crucial minutes in responding to an emergency.

Why Brent Council opted for MySOS

Mike Somers, regeneration officer for Brent Council, explained why the organisation chose Skyguard’s solution.

“Right from the start,” stated Somers, “we found Skyguard’s advice helpful and informative. The sheer helpfulness from meeting with them and the team advising us in terms of what was best for our needs stood out.”

Somers continued: “When it comes to the MySOS devices, they are issued to staff working on housing estates and visiting various site locations. Staff can contact Skyguard’s controllers at any time they are on their visits and the alarm will use various mobile phone network suppliers to ensure they remain in contact. Some lone working products do not have the facility to do this.”

Skyguard’s marketing director Will Murray added: “In the past couple of years, we’ve witnessed a dramatic change in perception as regards the personal protection of employees, notably from local authorities. With legislation continuing to evolve, organisations – be they operational in the public or private sector – can no longer afford to ignore the safety and well-being of their lone workers.”

Murray concluded: “We now work with over 75 Councils nationwide in safeguarding their lone workers. That total includes many long-term customers, and it’s a number that continues to grow on a monthly basis.”

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