Tag Archives: Artificial Intelligence

KnowBe4 study reveals 92% of organisations’ biggest security concern is end users

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, has released the results of new research. The company’s report examines over 350 organisations globally and reveals the security weaknesses and concerns within them. On average, 81% of organisations had some degree of concern around security issues.

Cyber crime continues to evolve and become more sophisticated. Artificial Intelligence and machine learning are leveraged by many criminal organisations to help them better understand how to improve their attacks and they’re now targeting specific industry verticals, organisations and even individuals.

Increases in the frequency of ransomware, phishing and crypto-jacking attacks have been experienced by businesses of nearly every size, vertical and location.

KnowBe4

When it comes to attack vectors, data breaches are the primary concern, with credential compromise coming a close second. These two issues go hand-in-hand as the misuse of credentials remains the foremost attack tactic in data breaches. That’s according to Verizon’s 2018 Data Breach Investigations Report.

Phishing and ransomware ranked next, demonstrating that organisations are still not completely prepared to defend themselves against these relatively “old” attack vectors.

Other key findings

*92% of organisations rank end users as their primary security concern. At the same time, security awareness training along with phishing testing tops the list of security initiatives that organisations need to implement

*Organisations today have a large number of attack vectors to prevent, monitor for, detect, alert and remediate. In terms of attacks, 95% of those organisations surveyed are most concerned with data breaches

*Ensuring security is in place to meet General Data Protection Regulation (GDPR) requirements is still a challenge for 64% of organisations, despite the GDPR’s fine details having been public knowledge for quite some time

*Attackers’ use of compromised credentials is such a common tactic. 93% of organisations are aware of the problem, but still have lots of work to do to stop it

*When it comes to resources, 75% of organisations don’t have an adequate budget

“2018 was a prolific year for successful cyber attacks, with many of them caused by human error,” said Stu Sjouwerman, CEO of KnowBe4. “IT organisations are tasked with establishing and maintaining a layered security defence. The largest concern, as demonstrated again in this report, is employees making errors. Organisations must start their defence by establishing a security culture. In order to combat the escalation of social engineering, they absolutely have to ensure that users are trained and tested.”

To read the full report visit www.KnowBe4.com

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Dell “reinvents” endpoint security portfolio through strategic collaborations with Secureworks and CrowdStrike

Cyber criminals are continuously shifting their attack techniques to better target endpoints. As more than one-third (39%) of cyber attacks are now non-malware based, adversaries can exploit gaps in traditional anti-malware solutions used in isolation.

Considering that 50% of organisations also have insufficient endpoint or network visibility during incident response engagements, it’s clear many businesses are injecting ineffective security tools into their environments, ultimately adding complexity without directly addressing the problem.

These disconnected solutions require ongoing diligence and expert resources to analyse a multitude of security alerts and identify compromised devices. Yet, with the growing cyber security skills gap, businesses don’t have the resources needed to manage their security infrastructure effectively.

To help organisations in addressing these challenges, Dell is introducing Dell SafeGuard and Response, a portfolio of next generation endpoint security solutions that combines the managed security, incident response expertise and threat behavioural analytics of Secureworks with the unified endpoint protection platform from CrowdStrike.

Dell’s modern and effective approach designed to prevent, detect and respond to the shifting threat landscape makes it easy for organisations to protect their data with the industry’s most secure commercial PCs.

With Artificial Intelligence (AI)-driven and cloud-native endpoint protection powered by CrowdStrike and expert threat intelligence and response management by Secureworks, Dell SafeGuard and Response provides end user customers with the essential capabilities they need to protect their PCs and data. CrowdStrike endpoint security solutions prevent more than 99% of malware and non-malware-based threats, detect 100% of vulnerabilities and respond to sophisticated attacks rapidly.

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Secureworks’ RedCloak behavioural analytics are built into the prevention, detection and response capabilities, so customers benefit from an ever-smarter network effect of protection. When an emerging threat is discovered in one environment, countermeasures are created and deployed to all customers who may be affected. 

Prevent, detect and respond to threats

With Dell SafeGuard and Response, customers no longer need to worry about complex implementation involving numerous agents. Dell’s modern approach to security simplifies the buying process, allowing customers to order these new solutions alongside their new PC. Businesses will receive outstanding prevention combined with the ability to quickly detect compromised devices and remediate cyber incidents.

Customers can select from the following new Dell SafeGuard and Response solutions to meet their unique security needs:

CrowdStrike Falcon Prevent: This next generation anti-virus (NGAV) solution uses AI and machine learning to stop malware and malware-free attacks, offering organisations enhanced protection without requiring signatures and the heavy updates that come with them

CrowdStrike Falcon Prevent and Insight: In addition to the NGAV solution, customers can advance their threat prevention capabilities with Device Control and Falcon Insight, the leading endpoint detection and response solution. This enables full visibility into endpoint threat activity and real-time remediation designed to prevent, detect and investigate incidents and stop threats

Secureworks Managed Endpoint Protection: Combined with CrowdStrike Falcon Prevent and Insight and Device Control, this offer provides customers with 24×7 managed services from Secureworks to monitor the state of endpoints for indications of threat actor activity. Secureworks’ Security Operations Centre and Counter Threat Unit will investigate events to determine severity, accuracy and context to suggest remedial actions, in turn giving organisations peace of mind around the clock

Secureworks Incident Management Retainer: In the event of a serious security incident, Secureworks will deploy its on-demand incident response specialist team who are highly skilled to respond to and mitigate a cyber incident at any time. Now, organisations with and without SOCs can have the support and expertise needed in critical times. This service can also be used to build a proactive response plan for future security incidents.

Devices and data secure 

“Organisations are faced with what may feel like an exponentially expanding threat landscape and a mixed bag of solutions to fix it,” said Brett Hansen, vice-president and general manager of client software and security solutions at Dell. “To meet the evolving needs of our customers and stay ahead of ever-evolving threats, Dell is offering organisations the tools they need to keep their devices and data secure.”

Wendy Thomas, senior vice-president of business and product strategy at Secureworks, added: “Attacker techniques are becoming more sophisticated. Customers need managed solutions that are actively guarding against threat activity. Our modern approach with Dell ensures a co-ordinated defence against cyber threats at the scale and speed required for any customer’s evolving security needs beyond the network.”

Matthew Polly, vice-president of worldwide business development and channels at CrowdStrike, concluded: “Being selected by Dell is a testament to CrowdStrike’s market leadership and the proven value of our platform. Together, we are equipping customers with a unique and compelling solution to deliver an end-to-end approach to endpoint security that effectively stops threats, while also reducing enterprise complexity and modernising threat detection and management.”

*Dell SafeGuard and Response will be available globally in March through Dell and its authorised channel partners. Additionally, the comprehensive CrowdStrike Falcon platform can also be purchased through Dell

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Hanwha Techwin “stands out from the crowd” in “competitive surveillance market”

Bob Hwang, managing director of Hanwha Techwin Europe, has provided an indication as to what’s in the company’s 2019 product pipeline. Here, he explains how working ever more closely with distribution partners and leading system integrators, and valuing the feedback they provide in terms of changing market demands, has delivered huge dividends for Hanwha Techwin when it comes to devising a successful product strategy.

We’ve enjoyed significant sales success over the past three years. There’s no doubt that this is largely due to our ability to truly understand how the market is evolving, which we have been able to do with the help of our field-based sales colleagues and our talented teams who have taken on board our customers’ feedback.

In addition to introducing new cameras and recording devices, this has also driven us to work in partnership with third party technology providers to develop solutions which are relevant to today’s market and provide our distribution partners and system integrators alike with a competitive edge.

During 2019, our customers can be assured that we will continue to be a market leader by taking advantage of emerging technologies which will enable them to achieve maximum value from their Wisenet video surveillance solutions.

bobhwanghanwhatechwin

Bob Hwang

New products and solutions

Hanwha Techwin will be formally launching new additions to its Wisenet range throughout 2019 and we’ve given a strong indication as to what’s in the product pipeline.

With Artificial Intelligence (AI) and deep learning – which present exciting new opportunities for a wide range of sophisticated applications – now becoming more accessible to solution developers, we intend to introduce more solutions which support the latest AI technology.

The Wisenet 5 chipset, which is at the heart of the Wisenet X Series of cameras, will be used in other camera lines. There are also plans to introduce an even more advanced Wisenet 7 chipset.

There will be an updated version of the Wisenet WAVE Video Management Software (VMS) offering improved scaleability and interoperability for medium-sized installations, as well as a new version of Smart Security Manager which is designed for entry level, legacy and special projects. We shall continue to cooperate with third party VMS vendors for our high-end customers.

A key attribute of the new products which will be introduced over the coming months is that they’ve all been designed to improve the installers’ experience and reduce operational costs for end users. 

Smart solutions for vertical markets

We intend to sustain our efforts to seek out opportunities for introducing new and innovative solutions to complement existing Wisenet solutions developed jointly with our technology partners for strategic vertical sectors, such as retail and transportation.

Our Korean heritage and core values of ‘Challenge’, ‘Loyalty’ and ‘Integrity’, which are at the heart of ourWe Move With Trust’ central marketing theme, have equipped the business to stand out from the crowd. In order to have a brand name which is trusted, it’s not sufficient just to have products which are better than those of our competitors or for them to be more affordable. We also need to demonstrate a long-term commitment to provide customers with the highest levels of pre- and post-sales support.

In this respect, our message encompasses respect for our distribution and solution partners, our passion for quality and service and an extended five-year warranty support which we offer to our STEP Partners as part of a package of benefits designed to reward their loyalty and give them a competitive edge. 

Determined not to be complacent, Hanwha Techwin has declared its intention to continually monitor and test cyber security risks using third party security agencies and a dedicated cyber security team. When necessary, we will release in quick time new firmware to counter the latest threats.

This is an exciting time for our security business. The year has already begun well with the recent announcement that our new manufacturing facility in Vietnam is fully operational. This is just one of many reasons why I’m confident we will continue to succeed and be competitive in a market that continues to grow at pace.

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“Lack of strategic focus on technology at Board level” finds ICSA poll

A poll conducted by ICSA: The Governance Institute and recruitment specialist The Core Partnership reveals that just 51% of Boards of Directors understand the challenges and opportunities that data and technology present to their organisations. Some 29% of the company secretaries who took part in the survey think that their Boards do not fully understand and a further 20% could only attest to ‘maybe’.

A lack of knowledge is viewed as the main barrier that prevents Boards from engaging properly with technology at a strategic level. Some 58% of respondents consider this to be the main obstacle, with 22% alluding to another reason, 16% citing language as an impediment and 4% blaming the on-boarding process.

Some of the main issues raised are as follows:

*The speed at which technological advances move means key aspects of the technology journey may not be provided in a timely manner

*It’s hard to find time in busy agendas to focus on the technology aspects

*Most Boards are made up of people who are of a generation that do not really understand the possibilities and threats offered by technology

*There has been a focus on the General Data Protection Regulation (GDPR) and cyber security, but that focuses on risks rather than opportunities

*Challenges arising from data management are more readily understood (eg the impact of poor data quality), but the real opportunities available to organisations through the effective use of data are less well considered (and especially through the ‘lens’ of commercial strategy)

Peter Swabey

Peter Swabey

Artificial Intelligence and automation

When asked if there were particular areas in which Boards needed to improve their understanding, a quarter of respondents chose Artificial Intelligence and automation. Other areas highlighted for potential improvement were using data effectively, the GDPR, cyber security and IT governance. Some 23% of respondents stated the belief that their Boards need to hone up on all of the areas mentioned.

Peter Swabey, policy and research director at ICSA, said: “The pace of change is such that new technology is emerging quicker now than at any time previously. This can be challenging for all Boards, but particularly so for those predominantly made up of people who are not ‘digital natives’. On top of this, changes in corporate governance, data privacy requirements and regulation mean that it can be difficult for non-executive directors to maintain an adequate level of knowledge across all areas. While it’s incumbent upon directors to proactively seek to expand their knowledge, there are time limits on what’s achievable given the part-time nature of the role.”

Swabey added: “It might be suitable for some organisations to have an IT specialist sit on the Board, but this wouldn’t be appropriate for all. Moreover, having one director with responsibility for technology might allow others to obviate their responsibilities, which is clearly not an option. As one respondent quite rightly said: ‘Technology is both an opportunity and a threat – Boards need to understand how it impacts the business both operationally and strategically’. This is a responsibility that all directors must share.”

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Police set to use Artificial Intelligence to help predict spikes in hate crime

Following the news that the police service is setting up a new ‘Hate Lab’ using Artificial Intelligence (AI) to help predict spikes in hate crime on the streets following Brexit, Andy Davies (consultant on police and intelligence services at SAS UK) has highlighted the importance of using data to mitigate preventable or predictable trends.

Davies has stressed the need for law enforcement to find new and innovative ways to make analytics and resulting insights accessible to officers. Ultimately, AI and data analytics has the power to help police do their jobs more efficiently and effectively.

“Law enforcement operates in an increasingly complex environment, with investigators facing unprecedented amounts of data,” said Davies. “Social media has further complicated this environment in the last ten years with data being published online at an unmanageable rate. Clearly, the police are overwhelmed and overworked. The new ‘Hate Lab’ is no silver bullet for eliminating hate crime, but it’s a clear step in the right direction to mitigate preventable or predictable trends.”

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Davies continued: “Making sense of this data and understanding the underlying connections is critical in any investigation or intelligence-development activity. Data analytics is already reviewing huge volumes of intelligence data rapidly so that police officers can cut through the noise and focus on real and emerging threats. AI and data analytics can help the police to do their jobs more efficiently and effectively, so we need to find new and innovative ways to make analytics and resulting insights accessible to today’s officers.”

Davies referenced Gloucestershire Constabulary, which has employed analytics software to improve policing strategies, gain real-time insight into incidents and identify crime ‘hotspots’.

“Gloucestershire officers will now be able to draw together data from numerous systems and sources, including its electronic incident log, phone system, GPS-capable radios and demographic data from other sources. Using analytics, it will also be able to use the data available to identify crime ‘hotspots’, monitor trends, forecast future crime/incident levels offenders across the county and see a live breakdown of crime statistics.”

In conclusion, Davies told Risk Xtra: “It’s vital that the police service looks for every opportunity to operate more efficiently and use the latest data-driven tools in the fight against crime. By using data analytics, our police forces will be in an even better position to derive intelligence from multiple sources of potentially life-saving information.”

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IDIS Smart Factory wins National Productivity Award in home market

IDIS, South Korea’s largest in-country manufacturer of surveillance technology, has been honoured with a National Productivity Award presidential citation in the country’s 42nd National Productivity Competition, which is sponsored by the South Korean Ministry of Trade, Industry and Energy.

The National Productivity Award competition, run by the Korea Productivity Centre at COEX in Seoul, affords Government recognition for corporations, organisations and individuals who have shown leadership in applying productivity to achieve successful and documented business outcomes.

The award and citation recognises IDIS for its custom-designed IDIS Smart Factory, which is purpose-built to match business requirements on a seamless basis. The IDIS Smart Factory, which assembles the varied components of the IDIS Total Solution sold and installed throughout the world, operates with a flexible production system, using Big Data to modularise and refine production processes in order to meet the company’s requirements.

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Each process in the IDIS Smart Factory is computerised, from material warehousing to management, production, function tests and even packaging. This results in increased productivity. In addition, real-time production planning, cause-of-defect analysis and tracking can be achieved by breaking down process histories.

With the computerisation of the automatic processes in the IDIS Smart Factory, if a certain product is missing materials or doesn’t pass a functionality test, it doesn’t proceed to the next stage. This blocks any possible defects, in turn enhancing customer satisfaction by improving quality and creating products that can be massively customised.

As a result, IDIS has seen increased productivity coupled with decreased inefficiency, allowing the business to remain focused on innovation and the continual enhancement of customer experience.

YD Kim

YD Kim

The National Productivity Award further recognises IDIS’ innovative technology worldwide, noting the overall value of the company in the global security and surveillance marketplace.

“It’s rewarding to see the IDIS Smart Factory, which has taken years of effort to build, receive this prize,” noted IDIS’ CEO YD Kim. “Recognised as a leader in Korea’s 4th Industrial Revolution, IDIS will continue to strive to be the best global video surveillance manufacturer, deepening our impact in the industry through our advancements in the application of Artificial Intelligence to our technology solutions.”

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Axis Group hosts Institute of Customer Service Breakfast Briefing for CEOs

Axis Group hosted an Institute of Customer Service Breakfast Briefing for CEOs during October’s National Customer Service Week, with the event specifically designed to bring UK business leaders together and engage them in the importance of customer service for their organisations.

CEOs attended from sectors ranging from housing and construction through to tourism and the utilities. Themes discussed included how to develop and implement a vision for the UK as a global service leader, how organisations can connect customer service and satisfaction measures to bottom line business performance, what skills and competencies are required in the Boardroom and accountability and reporting.

Challenges faced by the UK’s service industry, such as Brexit, cyber security, Artificial Intelligence, skills shortages and the growing powers of customer review-centric websites were discussed, alongside the growing importance of trust and reputation.

Axis Group joined as a member of The Institute of Customer Service last year and is currently working towards The Institute’s ServiceMark accreditation – the national standard for measuring an organisation’s service levels and commitment to continuous improvement.

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Jo Causon, CEO at The Institute of Customer Service, explained: “A huge Thank You to the Axis Group for hosting our latest CEO Breakfast Briefing event. The debate highlighted the importance of a focus on customer-centricity at Boardroom level and the improvement in business performance this brings. At a time of even greater uncertainty, a sustained approach towards delivering an exceptional customer experience has never been more important.”

Jonathan Levine, Axis Group’s CEO, responded: “The event provided some fascinating insight. We were shown the clear and measurable benefits of investing in customer service in terms of retaining business and customer recommendations, as well as the link between an engaged workforce and excellent customer service. Customer service and focusing on our employees being our greatest asset is key to our business strategy. We must always seek to mitigate the challenges that our industry faces.”

The Institute of Customer Service is the leading independent expert setting and upholding the necessary standards to enable its customers to improve their business performance through service. By supporting members in transforming customer service and professionalism within their organisations, the organisation’s aim is for customer experience to make a positive and sustained impact on individuals, organisations and, indeed, the economic well-being of the UK.

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