Tag Archives: VSG

Barry Dawson joins Wilson James to head up expanded Southern Region

Security solutions provider Wilson James has amalgamated its City of London and Southern business regions to create a £65 million operational ‘powerhouse’ spearheading a targeted expansion of its specialist security services.

The move signals the company’s increasing focus on offering clients a high level range of technology, cyber and intelligence-led security solutions to complement its industry-leading security guarding offer.

BarryDawsonVSGWeb

Barry Dawson

The new Southern Region will be led by Barry Dawson, who joins the business with 30 years’ experience in the security industry encompassing Board level roles at VSG and Advance Security. Dawson is joined by risk management expert Gavin Wilson, tech expert Don McCann and Marc Bannister, working with Crawford Boyce to create and deliver ‘strategic journeys’ for each client in the region.

“The strategic journey is a tailored approach that allows us to offer clients a range of services including not just excellent security guarding, but also Front of House, counter-terrorism, intelligence reporting, global travel risk and social media monitoring,” commented Dawson.

Reporting directly to Dawson are Allison Fraser, Mark Jones and Shai Zach who become strategic account directors, all of them pivotal within the region to ensure Wilson James continues to lead the security sector and deliver service excellence.

Managing director Gemma Quirke observed: “This hugely experienced team means we can offer even better bespoke services to all our clients in this region. It’s an approach that will power the expansion of our security services across all of our operations.”

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VSG celebrates national-level successes at 2015 BSIA Security Personnel Awards

Security specialist VSG, part of the Compass Group UK & Ireland, is celebrating after two individuals and a team picked up British Security Industry Association (BSIA) Security Personnel Awards for 2015 at the national level. There was further reason to celebrate as VSG was awarded the Chairman’s Award for Contribution to Training thanks to the company’s excellent Zero Assaults Project.

The BSIA’s annual Security Personnel Awards recognise security professionals who demonstrate dedication, loyalty, progressive teamwork, great customer service skills, efficient use of technology and bravery on a daily basis. Now in their 17th year, the awards were presented by Alfie Moore, a serving policeman and popular stand-up comedian, at the Association’s exclusive Annual Luncheon held at the London Hilton Hotel on Park Lane.

VSG’s talented people were recognised with three awards across a range of categories. Marcin Bereza won the award for Best Use of Technology, the VSG Security Team at Centrale in Croydon won the award for Best Team and Donald Murray scooped the award for Service to the Customer.

The BSIA Chairman’s Awards celebrate outstanding contributions made to the ongoing success of the UK’s private security industry. The BSIA’s chairman, Pauline Norstrom (chief operating officer at Dedicated Micros and the AD Group) personally selected this year’s winners. As stated, VSG was presented with the Contribution to Training Award for its Zero Assaults Project, a training initiative that has significantly lowered the number of assaults on security officers.

Speaking about these success stories, Barry Dawson (business director at VSG) told Risk UK: “The BSIA’s Security Personnel Awards are the most prestigious of their kind and I’m incredibly proud of all our winners and their fantastic achievements. Everyone at VSG works incredibly hard to deliver a fantastic service for our clients so to have our colleagues recognised in this way is a great result.”

Barry Dawson

Barry Dawson

Dawson went on to state: “On behalf of the business, I’m particularly proud to have received the Chairman’s Award for our Zero Assaults Project. We’re passionate about protecting our people, our clients and their visitors. This dedicated training programme is enabling our teams, no matter where in the UK they may be based, to implement Best Practice techniques in defusing and managing conflict situations.”

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VSG secures five regional accolades in 2015 BSIA Security Personnel Awards

Security specialist Vision Security Group (VSG) – part of the Compass Group UK & Ireland – is celebrating after several members of its dedicated personnel team won five regional British Security Industry Association (BSIA) Awards.

The BSIA’s Security Personnel Awards 2015 serve to reward security officers for their dedication, loyalty, teamwork, customer service skills, use of technology and bravery.

Currently in their seventh year, the awards are presented both regionally and nationally in five categories: Service to the Customer, Outstanding Act, Best Use of Technology, Best Team and Best Newcomer.

VSG's proud officers with the regional BSIA Awards for 2015

VSG’s proud officers with the regional BSIA Awards for 2015

VSG’s victorious officers are now being put forward for the national round of the competition.

Three VSG teams were successful in the Best Team category, with two more colleagues also receiving recognition in the Best Use of Technology and Service to the Customer categories.

These awards come hot on the heels of an already successful few months for the company which, earlier this year, achieved certification as a ‘Top Employer in the UK 2015’. Indeed, this is the fourth year running that VSG has been recognised by the Top Employers Institute for offering colleagues an outstanding working environment.

Barry Dawson, business director for VSG, commented: “We’re delighted to have won so many of the regional British Security Industry Association Awards. These awards are very highly regarded within the security industry and showcase the talent we have here at VSG. We’re extremely proud of the outstanding work our officers and teams do in the course of their day-to-day duties. It’s great to see these first-class performances recognised.”

Barry Dawson: business director at VSG

Barry Dawson: business director at VSG

Holistic security service

VSG supplies security solutions to over 1,500 national organisations, many of them blue chip companies. The business offers a holistic security service with award-winning expertise in security guarding, background screening and vetting, mobile security services, secure event solutions, security systems and remote monitoring that’s tailored to each client’s needs.

Established in March 2000, VSG set out to raise standards within the security industry for both customers and staff. Through a commitment to this founding principle, VSG has become one of the fastest-growing companies in its sector.

Compass Group UK & Ireland is part of Compass Group plc, a specialist support services provider generating annual revenues of £17.1 billion in the year to 30 September 2014 and £1.8 billion of revenues in the UK & Ireland.

The business operates across core vertical sectors including healthcare, education, defence, offshore and leisure and lists a broad range of clients within its portfolio.

Across the UK & Ireland, Compass Group’s operations span no less than 10,000 sites and employ more than 60,000 dedicated members of staff.

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BSIA members make firm commitment to Health and Safety Best Practice

The British Security Industry Association has launched a new Health and Safety Forum dedicated to providing networking and information sharing opportunities for Health and Safety professionals working in the private security industry.

Launched at Stamford Bridge – the home of Chelsea Football Club – on 19 November, the Forum aims to facilitate the sharing of information and Best Practice, in turn galvanising BSIA members’ commitment to Health and Safety into positive action while also informing them of the latest developments in relevant legislation.

The launch event was sponsored and hosted by VSG and featured brief presentations outlining the aims and objectives of the Health and Safety Forum as well as a networking opportunity and a tour of the stadium. In addition, the BSIA hosted a lively discussion on Health and Safety Excellence at which attendees were encouraged to share their own Case Studies demonstrating Best Practice or innovation in their business and thereby help stimulate debate.

Commenting on the success of the launch event, Trevor Elliott – director of manpower and membership services at the BSIA – said: “We were delighted with the turnout at the launch of our Health and Safety Forum, and extremely pleased with the level of engagement from attendees who were eager to share their own experiences and learn from each other’s examples of Best Practice.”

The BSIA has now launched its dedicated Health and Safety Forum for security companies

The BSIA has now launched its dedicated Health and Safety Forum for security companies

Engagement with the HSE and the SIA

Engagement with other industry bodies will be key to the Forum’s activity, with members planning to engage with the Health and Safety Executive (HSE) and the Security Industry Authority (SIA).

Dave Humphries, director of partnerships and interventions at the SIA, explained: “The event was extremely helpful in clarifying where the key players in the private security industry are in terms of this important topic. This is directly relevant to the work I’m embarking on within the SIA which is our violence reduction strategy. I will welcome being actively engaged with this Forum as that strategy develops and is implemented. Our strategy will only be effective if it’s informed by the experts within the sector. On that basis, I’m hopeful for a positive engagement with others in the Forum.”

Speaking about the future work of the Health and Safety Forum, Interconnective’s Bobby Logue stated: “The launch of the BSIA’s Health and Safety Forum has identified the challenges ahead for Health and Safety professionals operating in member companies. The real work for the Forum begins now. We need to address the key issues including accurate data and industry Best Practice. We also need to create industry and customer awareness and develop Health and Safety Best Practice throughout the BSIA member companies.”

Those in attendance have provided positive feedback from the launch, with 100% of respondents to a post-event survey claiming that it was of value to their business. Following the event, 100% of attendees plan to become involved in the Health and Safety Forum, with the key benefit cited as being able to work together with the wider industry to influence future legislation.

Trevor Elliott: director of manpower and membership services at the BSIA

Trevor Elliott: director of manpower and membership services at the BSIA

Among the other perceived benefits is the ability for members to provide a better service to their customers and the opportunity to network with like-minded peers.

Plans are now taking shape for the inaugural meeting of the BSIA’s Health and Safety Forum which is due to take place in early 2015.

*BSIA members interested in becoming involved should register their interest by contacting Trevor Elliott via e-mail at: t.elliott@bsia.co.uk

**Non-members wishing to learn more about the wider benefits of Association membership can do so by visiting: http://www.bsia.co.uk/join-the-bsia

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BSIA set to launch all-new Health and Safety Forum for the security sector

The British Security Industry Association has announced the launch of a new Health and Safety Forum dedicated to the sharing of industry Best Practice and promoting the importance of Health and Safety for security practitioners, companies, their employees and their customers.

Formed in light of the growing importance of Health and Safety within the security sector, the Forum has also been created in response to demand from British Security Industry Association (BSIA) members. In a recent survey conducted by the Trade Association, 93% of respondents expressed a keen interest in participating in such a Forum, which intends to deal with important issues including violence in the workplace, accidents and preventative measures.

Open to representatives from all BSIA member companies, the Health and Safety Forum aims to facilitate the sharing of information and Best Practice techniques, in turn galvanising members’ commitment to Health and Safety into positive action while informing them of the latest developments across relevant legislation.

Trevor Elliott: director of manpower and membership services at the BSIA

Trevor Elliott: director of manpower and membership services at the BSIA

Trevor Elliott, director of manpower and membership services at the BSIA, commented: “The Association already operates a very active Human Resources Forum, and it’s hoped that the Health and Safety Forum will prove equally successful in uniting member company representatives with a common focus.”

Elliott continued: “Recently, the Health and Safety of front line workers has been at the very forefront of public discussion, with a report from the Greater London Authority Conservatives indicating that no less than 66,000 front line workers have either been punched, kicked, spat on or even killed while undertaking work-related duties. Assaults against security officers were also highlighted by this report as an ongoing issue. As such, Health and Safety has become a key issue for our industry, not just for the protection of front line security workers but also for the customers whom our industry helps to protect.”

Informal networking opportunity

The Health and Safety Forum will meet for the first time at a launch event taking place at Chelsea Football Club’s Stamford Bridge ground in November. This will provide an initial informal networking opportunity for Health and Safety professionals. There’ll be a tour of the ground and also an opportunity to learn more about the BSIA’s Health and Safety Forum, its objectives and forthcoming projects.

Sponsoring the event is BSIA member company VSG, the prominent security solutions provider which has been instrumental in the development of the Forum.

Open to representatives from all BSIA member companies, the Health and Safety Forum aims to facilitate the sharing of information and Best Practice

Open to representatives from all BSIA member companies, the Health and Safety Forum aims to facilitate the sharing of information and Best Practice

Peter Stubbs, director of HSE – Support Services at VSG, said: “VSG is committed to being the ‘Employer of Choice’ within the industry. As part of that commitment, we have a ‘Safety First’ aspiration. Our people are our biggest asset and we focus on ensuring they go home safely at the end of their shift having done a great job for the client. We’re delighted to be able to sponsor this launch event with the aim of encouraging cross-business sharing of Health and Safety Best Practice.”

Peter Stubbs of VSG

Peter Stubbs of VSG

At the helm of the Forum and facilitating the launch event is Bobby Logue, managing director of Interconnective. Logue stated: “Due to increasing concerns surrounding Health and Safety incidents in the security sector, it’s entirely appropriate that the BSIA initiates the establishment of a high level Health and Safety Forum for its members. The purpose of this initiative is to understand the related industry-wide issues and collect statistics on all Health and Safety-focused incidents. This would then form the basis of an industry strategy aimed at reducing such occurrences.”

Logue continued: “Where necessary, the Forum could provide empirical evidence to the Security Industry Authority in terms of where the BSIA’s members believe additional industry-wide training needs are required as well as other regulatory measures that might be considered.”

Bobby Logue: managing director of Interconnective

Bobby Logue: managing director of Interconnective

Representatives of BSIA member companies interested in attending the launch event can register by completing an online form accessible via the following link: https://www.surveymonkey.com/s/SVC5Y9B

For more information on the BSIA and its representation of the security industry visit: http://www.bsia.co.uk

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Skyguard announces lone worker safety and security collaboration with VSG

Skyguard has announced a distribution agreement with VSG in providing lone worker protection across the UK and Ireland.

The agreement will see Skyguard supplying personal safety devices, mobile phone software and client administration tools to link directly with VSG’s 24-hr Alarm Receiving Centre.

VSG is one of the UK’s leading security services suppliers, offering solutions that encompass guarding, systems, remote monitoring, training and background screening. The company is part of the Compass Group UK & Ireland, a leader in the supply of food and support services across 10,000 sites including workplaces, famous sports and leisure venues, hospitals, schools and oil rigs.

VSG has now added the MySOS personal safety device and Skyguard for Smartphone applications to its already impressive range of services. With its ever-expanding blue chip client base and outstanding reputation, there’s no security organisation better placed to promote lone worker protection across the United Kingdom and Ireland.

MySOS and Skyguard for Smartphone

The MySOS personal safety device and Skyguard for Smartphone applications have been exclusively developed by Skyguard. With one button alarm activation, GPS tracking and locating and two-way audio communications, the devices and handsets afford users the ability to call for help quickly and easily in the event of any emergency.

All lone worker connection tools purchased through VSG will connect to VSG’s ARC, which is accredited to National Security Inspectorate Category II ARC Gold standard. As soon as an alarm is raised, controllers at VSG’s ARC will know who is calling and where they are, listen in, assess the situation and send the appropriate emergency response.

James Murray: CEO at Skyguard

James Murray: CEO at Skyguard

Organisations purchasing the service via VSG will also have full access to Skyguard’s Customer Service Centre (CSC) – a secure, online interface that allows client administrators or end users to create and update their account details in real-time. This information is instantly available to controllers at the ARC upon the activation of an alarm.

The CSC also allows personal alarms to be assigned to different users at the click of a mouse. This is ideal for clients who share a pool of devices for shift workers or those who share job roles.

The CSC further empowers client administrators with access to a full suite of activity reports which can be exported for further analysis.

Delivering first class safety and security

Speaking about the partnership, Skyguard’s CEO James Murray said: “We’re thrilled that we’re partnered with VSG who have so much experience and expertise in delivering world class security solutions. VSG’s mission falls perfectly in line with our own and we’re both passionate about delivering first class safety, security and personal protection across the UK and beyond. This agreement enables both Skyguard and VSG to further expand into the lone worker protection market.”

VSG’s head of remote monitoring services, Chris McNally, also spoke keenly of the collaboration. “We’re pleased to add Skyguard’s personal alarms and mobile phone software to our range of services. We wanted a reputable, robust solution to integrate with our ARC. Skyguard’s excellent work with the oolice, the NHS and the wide array of industries that trust them, demonstrates that they are, by far, the best choice for VSG.”

McNally concluded: “It’s a relationship that I’m confident will not only benefit both businesses but also lone workers right across the UK and Ireland.”

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Security companies taking hands-on role in recruitment ahead of Glasgow 2014

Security companies in Scotland are raising the profile of security as a viable career choice for jobseekers in a new project launched today.

Launched via teleconference and involving over 100 participants from across Scotland, ‘Security Works: Scotland’ is a joint project between the British Security Industry Association (BSIA) and Jobcentre Plus, part of the Department for Work and Pensions (DWP).

The project aims to assist security recruiters by educating Jobcentre Plus staff on the wide-ranging careers available within the security sector, with the ultimate goal of ensuring that the right candidates are put forward for security roles.

Every Jobcentre in Scotland will be taking part in the two-week project, which is to consist of a series of teleconferences as well as a number of opportunities for Jobcentre Plus staff to visit BSIA member companies and witness first-hand the varied tasks that successful candidates could end up fulfilling.

Forefront of the recruitment process

Trevor Elliott, director of manpower and membership services at the BSIA, took part in today’s launch event.

“As the Trade Association representing the UK’s private security sector, the BSIA is delighted to be involved in the ‘Security Works: Scotland’ project,” explained Elliott.

“Actively engaging with Jobcentre Plus staff will place our industry at the forefront of the recruitment process. Raising awareness of the wealth of opportunities within our sector will ultimately ensure that the appropriate calibre of candidates is put forward for security roles.”

Trevor Elliott of the BSIA

Trevor Elliott of the BSIA

Robert Mckay, head of the DWP 2014 Commonwealth Games Delivery Team, added: “With the Glasgow 2014 Commonwealth Games now less than six months away, we wanted to acknowledge the important role that security will play in making the event a success. Although specific requirements for the Commonwealth Games will be a part of this project, we also hope that ‘Security Works: Scotland’ will have a lasting legacy in forging stronger relationships between Jobcentre Plus advisors and the security companies on behalf of whom they help to recruit.”

Visits to Scottish security employers

Visits to Scottish security employers will be an important part of the learning process. Four BSIA member companies – VSG, Argyll Ltd, G4S and Securitas – will be opening their doors to Jobcentre Plus staff over the coming weeks.

Also participating in the series of teleconferences will be Palmaris Services Ltd and SecuriGroup Services Ltd.

Roger Riach, branch manager for Securitas in Edinburgh, welcomes the project as an opportunity to challenge misconceptions about the security sector.

Riach explained: “The opportunity to work with the BSIA and the DWP ‘Security Works: Scotland’ Project means that we will be able to make people aware that the industry isn’t just about recruiting at all costs and putting people out on poor contracts and in poor conditions. This has been the tarnished image of security for too long. Securitas aims to educate both future colleagues and DWP staff around the benefits of not just working for Securitas but of the industry as a whole, making them aware that security can be a career and not just a stop gap.”

Brian Newlands, regional manager – Scotland for G4S, shares a positive outlook on the future legacy of the project in attracting high quality candidates to the sector.

“As the largest employer within the private security industry in Scotland, G4S is delighted to support the BSIA ‘Security Works: Scotland’ Project. We believe that by providing Jobcentre Plus staff with an insight into the diverse and varied roles which the modern security industry has to offer, they will be better equipped to advise those looking for employment or a change of career – who perhaps may not have considered a career within the security sector – with a more informed understanding of what our sector has to offer.”

BSIA member companies with a presence in Scotland and wishing to forge closer relationships with Jobcentre Plus staff can still be involved in the project by e-mailing the BSIA’s Scottish representative, Willie Clark, at: w.clark@bsia.co.uk

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BSIA Security Personnel Awards 2013: ‘National winners represent the best of the security industry’

The hard work and achievements of 15 outstanding security professionals have been recognised in the national round of this year’s British Security Industry Association (BSIA) Security Personnel Awards.

The accolades were presented at the Trade Association’s exclusive Annual Luncheon, held on 16 July at the celebrated London Hilton Hotel, Park Lane.

Steve Rodhouse – Commander for Gangs and Organised Crime at the Metropolitan Police Service – presented the prestigious awards, which provide an exclusive platform to showcase the excellence and outstanding performances displayed by employees of BSIA member companies.

Currently in their 15th year, the Security Personnel Awards are presented in five key categories: Service to the Customer, Outstanding Act, Best Newcomer, Best Use of Technology and Best Team.

“The BSIA is always keen to ensure that the efforts and talents of personnel who make invaluable contributions towards maintaining high standards in our industry are not overlooked,” commented James Kelly, CEO of the BSIA. “The awards give us the opportunity to recognise and reward individuals and teams that continue to exceed our expectations year upon year.”

Kelly continued: “This year in particular we received a large amount of exceptional nominations, making the appointment of this year’s winners even more difficult than usual. Our 15 winners encompass the value of the security industry, demonstrating intelligent and innovative uses of technology, teamwork, unrivalled customer service and commendable acts of bravery. We’re extremely proud to have them working within our industry.”

The event would not be possible without the support of Camberford Law plc, specialist insurance brokers to the BSIA and the private security industry, who have sponsored the Security Personnel Awards since inception.

David Ottewill, managing director of the company, talked about the value of the awards.

“So often, good security work can be unnoticed by the public and the industry at large. We want to recognise and reward the hard work and achievements of the high calibre professionals carrying out their security duties. We’re very proud to be associated with the BSIA’s Security Personnel Awards and the talent displayed by the winners.”

BSIA National Security Personnel Awards: The 2013 Winners

Service to the Customer

Joe Harrigan
Joe, from The Westgrove Group, has been demonstrating his assertiveness and dedication at the Frenchgate Shopping Centre in Doncaster for over four years. He not only cares about the well-being of tenants and visitors to the site, but also the wider community, using his knowledge acquired during his time as a police officer to support his duties. Joe regularly attends various local anti-crime partnership meetings and has initiated a number of projects for the benefit of the Frenchgate Shopping Centre and the officers on site. His star quality has been said to be his ‘can do’ attitude, which never fails to impress.

Joe Harrigan of the Westgrove Group (right) with Commander Steve Rodhouse of the Metropolitan Police Service

Joe Harrigan of the Westgrove Group (right) with Commander Steve Rodhouse of the Metropolitan Police Service

Helen Stevens
Helen, who works at Advance Security UK, has been fully committed to her contract at Arla Foods, turning the site into a smooth and streamlined operation since her arrival. Helen’s extensive knowledge of security and the premises means that she has been able to make a number of recommendations that have provided real benefits. Helen’s very much seen as the site supervisor and provides essential leadership for the rest of the team, even taking responsibility for the training of the security team. Helen’s dedication meant that she quickly became the pivotal link on site for the client as well as the rest of the security officers.

Darren Perkins collects Helen Stevens' Service to the Customer Award

Darren Perkins collects Helen Stevens’ Service to the Customer Award

Shaun Spurway
Shaun, of Corps Security, has been fulfilling his role as senior site supervisor at a large site which is home to over 1,400 staff and runs to 633 acres. In his role, Shaun is responsible for providing security to the entire premises, along with managing 24 security officers. He’s notorious for his commitment and attention to detail, with colleagues knowing that any projects he takes on will be carried out in a logical, concise and prompt manner. Shaun’s hard work and determination have earned him much respect and praise from his fellow officers and the customer alike.

Shaun Spurway (Corps Security, right) with Commander Steve Rodhouse

Shaun Spurway (Corps Security, right) with Commander Steve Rodhouse

Outstanding Act

Mark Cooper
Mark works for The Westgrove Group as a security officer at the Podium Shopping Centre in Bath. One afternoon, Mark was faced with a serious situation when he found an agitated young woman pacing up and down a walkway by a river well-known for its strong undercurrent. It soon became clear that the young woman was planning to jump into the river. Luckily, Mark’s quick reactions meant that he was able to grab hold of her backpack and pull the woman to safety. During the incident, Mark was also able to notify other members of his team for assistance. Had Mark not been on duty, a life may well have been lost.

Sunny Verna receives Mark Cooper's Outstanding Act Award

Sunny Verna receives Mark Cooper’s Outstanding Act Award

Michael Smyth
Michael, from Vision Security Group (VSG), works at a hospital. One day he was called to attend a routine incident involving an unruly patient who had locked themself in a room. The incident soon became severe, as the patient had managed to open an exterior window on an upper level of what is a multi-storey building and was proceeding to climb through it. Michael quickly assessed the situation, kicked the door open and rushed inside to grab the patient who was balancing dangerously on the window ledge. Luckily, Michael was able to pull the individual back to safety and restrain them until the window was secured by ward staff. Michael’s actions saved the person’s life.

Michael Smyth of VSG: national winner of the Outstanding Act Award

Michael Smyth of VSG: national winner of the Outstanding Act Award

Ahmed Akinjobi
Ahmed Akinjobi works for Incentive Lynx Security on a contract for More London. One evening, he was out on patrol when he found a young woman standing on a wall facing the river Thames. Ahmed approached the situation with caution, quickly realising that the female was planning to jump into the river. As she attempted to do so, Ahmed was able to pull her back to safety, saving her life. He was also able to alert other security team members onsite who contacted the emergency services, allowing them to attend the scene and assist. Throughout the entire episode, Ahmed remained calm and in control, using his training in order to save the young woman’s life.

Ahmed Akinjobi of Incentive Lynx Security and Commander Steve Rodhouse

Ahmed Akinjobi of Incentive Lynx Security and Commander Steve Rodhouse

Best Newcomer

Ethan Hanley
Ethan, from VSG, was chosen to head up the operation for the mobilisation of an EMEA ROC. He hit the ground running, and his ‘can do’ attitude and innovative ideas proved invaluable to the mobilisation of 21 local receiving centres. Ethan used his intuition to quickly identifiy any missing information or processes and design new work flows, demonstrating determination, adaptability and a calm nature in the face of ever-changing requests. The hard work and commitment carried out and shown by Ethan and his team ultimately meant that the project was eight months ahead of schedule. An amazing achievement.

A very proud Ethan Hanley of VSG collects his Best Newcomer Award

A very proud Ethan Hanley of VSG collects his Best Newcomer Award

Samantha Robinson
Samantha works at Advance Security UK, and has been excelling in her role as a Front of House receptionist for a multi-purpose building in Manchester. Despite it being only her second role since leaving education, Samantha has been unafraid to take on multiple responsibilities and has used her strong administrative experience to ensure the smooth running of the building. In just 12 months, Samantha grew her own role to incorporate the security and management of the entire building, even taking on additional hours so she could be the pivotal point of contact for the various tenants, contractors and other service providers.

Advance Security UK's Samantha Robinson: winner in the Best Newcomer category

Advance Security UK’s Samantha Robinson: winner in the Best Newcomer category

Rob Bowker
Prior to his role at the Tweedale Industrial Estate, Rob (of Advance Security UK) had not worked within the security industry and was originally recruited as a support officer on a temporary basis. However, his colleagues were so pleased by his work at Tweedale Industrial Estate that he was made a permanent officer for the site. More recently, Rob has been promoted to security supervisor – all within an outstanding ten-month time period. Rob has been noted for his positivity and enthusiasm, working hard to quickly get up-to-speed on the site and his duties, identify where the issues are and work with on-site tenants to tackle them head on.

Rob Bowker: another winner from Advance Security in the Best Newcomer section

Rob Bowker: another winner from Advance Security in the Best Newcomer section

Best Use of Technology

Murshed Mohammed
Murshed, from VSG, works as a safety and security team leader at an IKEA store in Essex. After a distressed customer reported her handbag as stolen – with her car keys, house keys, iPhone4 and cash all inside – Murshed quickly came up with an effective plan of action. Using a tracking application on his own iPhone to link with the customer’s own tracking application, he was able to combine the technology with Google map software in order to view and follow the precise movements of the customer’s phone. This led to the safe return of the customer’s belongings and the conviction of a female, who had previous offences and was sentenced to two months imprisonment for the theft.

Murshed Mohammed from VSG: proud national winner in the Best Use of Technology category

Murshed Mohammed from VSG: proud national winner in the Best Use of Technology category

Colin Robertson
Colin, from G4S, has been lending his technical expertise on a contract for The Glenmorangie Company for over seven years. Alongside his day-to-day duties as a security officer, Colin demonstrated a keen interest in (and an apparent aptitude for developing) the site’s security systems and Building Management System (BMS). Following the move of Glenmorangie to a new purpose-built bottling plant, without any prompting Colin began to assess how well the site was working and what security arrangements were being employed. He demonstrated a passion for technology and a capacity for ensuring that the systems were used in the best way possible to secure the customer’s premises.

Colin Robertson (G4S): Best Use of Technology accolade

Colin Robertson (G4S): Best Use of Technology accolade

Gareth Stead-Clark
VSG’s Gareth Stead-Clark took a leading role within the team at the Mall Blackburn, working alongside Mall management team members on several technology-based projects. These included appraisals and enhancements for the CCTV system and internal security database management and improvements. Gareth adopted an extremely proactive approach to his position, spending time on getting to grips with new technology which has allowed him to apply his expertise across various initiatives. The Mall’s management team, CCTV operator colleagues and visiting CCTV engineers have all benefited from Gareth’s knowledge.

Commander Steve Rodhouse congratulates VSG's Gareth Stead-Clark

Commander Steve Rodhouse congratulates VSG’s Gareth Stead-Clark

Best Team

The Volkswagen Group Team
The Volkswagen Group Team, from VSG, consists of 21 dedicated officers who offer their dedication and high calibre customer service across four Volkswagen sites. The commitment and dedication of the team is second to none, holding the lowest absenteeism record within VSG since 2008. The team have also managed a near 100% Service Level Agreement (SLA) score since that same year. The officers are described as selfless and dedicated to the client, regularly thinking of new ideas in order to ease the workload of the customer’s staff. The team exhibits a secure, polite and professional manner at all times, making visitors feel welcome at the sites.

The Wolkswagen Group Team at VSG was successful in the Best Team category

The Wolkswagen Group Team at VSG was successful in the Best Team category

The Priory Shopping Centre TeamThe Priory Shopping Centre Team, from SPS Security Ltd, has been working at the site since last April and in conjunction with the local police force to help drive crime down by 19%. Alongside this they have also helped the centre raise over £1,000 for local and national charities, and have even saved the lives of two customers within a six-month time period by working together to perform CPR. The team members have become a significant part of the wider community, extending their services beyond the tenants of the shopping centre to High Street retailers who have come to rely on their outstanding service.

Calum Cooper (right): a member of the victorious Priory Shopping Centre Team at SPS Security

Calum Cooper (right): a member of the victorious Priory Shopping Centre Team at SPS Security

Nick Fenech of the SPS Security 'Best Team' winners

Nick Fenech of the SPS Security ‘Best Team’ winners

The Mobile Support Team
The team of mobile support officers from VSG has been contributing its collective skills to a retail client across the North West region. The delivery, mobilisation and introduction of regional officers was launched by VSG in 2012. The aim of these officers was to help reduce organised crime and formulate close working crime prevention partnerships across the catchment area, alongside building partnerships with local constabularies. This new venture proved to be successful, with the crime rate reducing and a higher number of arrests being made. Since their deployment, the team members have managed to successfully recover stock to the value of over £125,000.

The Mobile Support Team from VSG: winners of the Best Team Award

The Mobile Support Team from VSG: winners of the Best Team Award

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BSIA champions latest CPNI guard force motivation guidelines

The British Security Industry Association (BSIA) has welcomed the publication of updated guidance on guard force motivation issued by the Centre for the Protection of National Infrastructure (CPNI).

Entitled ‘Motivation within the Security Industry’, this is the third edition of the interactive guidance product which intends to help security managers, security duty managers, team leaders and those responsible for managing security personnel to develop and maintain a motivated workforce.

Commissioned by the CPNI, the guidance was developed by management consultancy Leigh Fisher and has been supported and assisted by the BSIA and its members since its original creation back in 2011.

The guidance includes practical advice on methods of assessing motivation within the guard force, including a short validated questionnaire along with useful guidance on how to address any particular issues that have been identified.

The BSIA has welcomed the publication of updated guidance on guard force motivation issued by the Centre for the Protection of National Infrastructure.

The BSIA has welcomed the publication of updated guidance on guard force motivation issued by the Centre for the Protection of National Infrastructure.

There are also two accompanying videos which have been released to support the guide, one of which explores the importance and benefits of using the guidance and another that provides step-by-step instructions on how to undertake data analysis when measuring the impact of motivation.

Links to these videos can be found within the guidance or on CPNI’s YouTube Channel.

Motivation is key to high standards of service

“The BSIA and its members have been extremely happy to support the development of this project since it began, recognising that motivation is key to delivering a high standard of service,” commented Trevor Elliott, the BSIA’s director of manpower and membership services.

“This guidance is instrumental in helping private security companies identify new ways to motivate staff and to continue to build upon the high standard of service that BSIA members pride themselves on.”

Trevor Elliott: director of manpower and membership services at the BSIA

Trevor Elliott: director of manpower and membership services at the BSIA

The latest edition includes case studies from organisations that have been using the guidance and tools, three of which are provided by BSIA Security Guarding Section members, Vision Security Group (VSG), MITIE Total Security Management (TMS) and OCS Group UK Ltd. They are just a few of the many companies that have implemented the guidance in the workplace, bringing benefits to both staff and clients and creating an overall more positive culture within the workplace.

To read about their experiences, download the CPNI guidance notes.

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