Tag Archives: Lone Workers

Veracity showcasing end-to-end Command and Control solution at IFSEC International 2017

Veracity, a leading provider of solutions that solve real-world challenges in IP video systems, is showcasing a new suite of products at IFSEC International 2017 which neatly brings together the three cornerstones of its business: IP transmission, storage and display.

Following on from its acquisition of security Command and Control software manufacturer icomply, Veracity’s largest-ever IFSEC stand is built around a walk-through Control Room, promoting the company’s integrated security management platform powered by VTAS Pro.

Bringing together new and legacy third party video recording systems, VTAS Pro combines them with other security systems such as access control, LPR, guard tours and building management. This provides a “unified and coherent system” for the management and control of single or multiple sites, allowing system operators to be far more efficient in responding to incidents.

VeracityCOLDSTORE

VTAS Pro is fully-integrated with Veracity’s TRINITY direct-to-storage architecture and, fundamental to that, the advanced COLDSTORE surveillance storage system. It also features a full video and media wall display option which can be reconfigured ‘on-the-fly’ and in response to specific incidents or emergency situations.

Live views may be mixed with playback and media streams such as broadcast news, online data streams, maps or other graphical displays.

This end-to-end Command and Control solution is highly scaleable and supports a large number of operator workstations, with shared incident management and alarm receiving co-ordination. It’s capable of handling thousands of remote sites.

The system can provide integration with access control, building management, intruder detection, VoIP intercom systems and video analytics including ANPR and facial recognition. Several native security functions can be added to the system in a modular, customisable way such as guard tour, lone worker monitoring, dispatch, alarm monitoring and key management.

Veracity will also be presenting its new HIGHWIRE Powerstar Base 4 Encoder Replacement Kit containing a HIGHWIRE Powerstar Base 4 unit, four HIGHWIRE Powerstar Camera units and a 57V DC power supply (region-specific). This product bundle is a simple and cost-effective replacement for legacy analogue video encoders, allowing the end user customer to upgrade to IP cameras by re-using the coax cable and powering the new IP cameras with PoE over coax.

*Veracity will be exhibiting on Stand F1050 at IFSEC International, which runs at London’s ExCeL Exhibition Centre in Docklands from 20-22 June

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Axis Security selected to provide range of services for Lambert Smith Hampton

Axis Security, a leading deliverer of bespoke security services, has won a contract with commercial property consultant Lambert Smith Hampton (LSH) to provide a range of security services for eight of its properties in the North East of England.

The contract incorporates security guarding, concierge services, mobile patrols and key holding – including night and weekend cover.

Marcus Cain, regional facilities manager for the North at LSH, informed Risk UK that the company previously used a number of different security providers, with the new contract forming part of a rationalisation process.

“Axis Security boasts a strong presence in the North East region,” observed Cain. “The company’s clients include the UK’s leading property management consultancies, which gives us confidence that the business can deliver the range of services we require across our own diverse portfolio of properties.”

lshgreystreetoffices

Lambert Smith Hampton’s Grey Street offices

Cain added that Axis’ reputation as a good employer is also important. “We have peace of mind that Axis Security looks after its employees and that all officers are licensed with the Security Industry Authority.”

Many LSH properties are multi-tenanted and require flexible, responsive value-add services (for example, providing meter readings of vacant properties). Axis Security completes this particular task using Fast Field technology, giving LSH instant and reliable information to check against utility bills.

“On one occasion,” outlined Cain, “we briefed Axis in the morning regarding a new instruction in the North East region. The mobile patrol service was fully-mobilised that same day, including a meter readings collection for the Estate.”

Other technology employed in the contract includes TrackTik, which provides officer location tracking and enables officers to capture live footage of incidents. Cain believes this is a must-have compliance solution. “Lone worker welfare is an important Health and Safety issue, but the technology also means we can prove to relevant stakeholders that patrols have actually been completed.”

In conclusion, Cain stated: “Overall, Axis is a good fit for our business. They are genuinely responsive and understand that a one-size-fits-all approach doesn’t work.”

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Leading charity RNIB turns to Guardian24 for lone worker protection via smart phone app

The Royal National Institute of Blind People (RNIB) has turned to Guardian24 to help the organisation make good on its Duty of Care towards the charity’s lone workers by equipping them with the latest in smart phone app technology. That software enables all solution end users to quickly and discreetly raise an alarm in the event of an emergency scenario, even when the phone’s keypad is locked.

The RNIB deploys a large number of staff who visit people in their homes and offer support to meet the needs of blind and partially-sighted individuals. However, the majority of these staff work alone. As there’s no immediate help at hand, lone working staff are immediately exposed to a greater risk of injury, assault or accidents.

The RNIB wanted a cost-effective solution to help improve individuals’ personal safety regimes, particularly as some of the staff are visually and/or hearing impaired themselves.

As one of the most well-known and respected charities in the UK, the RNIB fully understands the importance of lone worker protection, both from the perspective of personal well-being as well as that of the charity’s own reputation.

Users of Guardian24’s smart phone application can leave details of their movements and whereabouts via their mobile phone. If a user fails to notify the system when they finish a task, Guardian24 will attempt to contact them. If they don’t answer and their safety cannot be verified, Guardian24 will then escalate the incident (thereby conforming to the RNIB’s personalised emergency procedures).

If a user feels at risk, they can also call for help via the ‘Panic Alarm’ function by pressing an assigned key on their mobile device. They’re able to do so even if the device should be locked or in standby mode. This will call Guardian24’s dedicated 24-hour Alarm Receiving Centre.

Using the GPS capability of the phone, the lone worker can also be easily located. All recordings are saved and may be used as evidence in court if required.

The application is easy to install on all major smart phone operating systems and is supplied with a wealth of options including GPS tracking and locating services.

No hardware is involved so the service is extremely cost-effective. There are often budget challenges, particularly for charities who aim to apportion the majority of income on their core objectives. With Guardian24’s smart phone application, there’s no upfront cost and only a minimal service subscription to pay.

That last point isn’t lost on Glenn Hurst of the RNIB Supplier Management Team. “There will always be budget challenges in getting something like this approved,” said Hurst, “so the more cost-effective the solution, the better it is for all concerned. However, it’s also about finding the right balance for lone worker provision based upon employee needs. Some of the staff at the RNIB using this service are visually and/or hearing impaired. This service meets their needs as well as providing an excellent, easy-to-use lone worker reporting and monitoring tool.”

Guardian24’s marketing director Will Murray added: “Every organisation in the UK is required to fulfil a legal and moral Duty of Care towards their employees. Safe working arrangements for lone workers are no different to organising the safety of other employees. The RNIB recognises this and has acted accordingly by adopting a lone worker protection solution.”

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BSIA issues White Paper on Information Destruction and revised guidance on Lone Working

The British Security Industry Association (BSIA) and its Information Destruction Section has announce the publication of a White Paper designed to be used as a guide for public sector agencies and any organisation wishing to benchmark against that sector and provide the correct protocols in the destruction of sensitive items and materials.

The guide references previously published guidance documents from the Cabinet Office and the Centre for the Protection of National Infrastructure (CPNI) in order to promote the required specifications for data destruction and the importance of secure information destruction.

Entitled Information Destruction in the Public Sector, the document specifies which sensitive materials should be securely destroyed. Furthermore, it defines the varying levels of secure information and documents that should be disposed of in the appropriate manner.

Threat profiles are assessed and analysed in tiers of severity, while the White Paper also affords organisations guidance on specifying the desired outcomes that information destruction should produce.

Adam Chandler, chairman of the BSIA’s Information Destruction Section, has expressed how the White Paper might serve private sector companies and the public sector as a whole.

The security of information is an issue of paramount importance in the 21st Century,” asserted Chandler. “Data breaches can be more than costly. They can ruin a Government’s credibility as well as a private sector company’s reputation. British organisations must fortify their infrastructure by ensuring standards are upheld and that data is adequately disposed of. By adhering to the standards set by the Government and referenced by the BSIA in this White Paper; citizens, employees and civil servants will be better protected.”

*Download the guide in full at: http://www.bsia.co.uk/publications/publications-search-results/257-information-destruction-in-the-public-sector.aspx

BSIA publishes revised lone worker guidance documents

The BSIA has also just published revisions to two of its lone worker guides.

The revisions have been made to Form 144: A Guide to Buying a Lone Worker Service and Form 288: Lone Workers – An Employer’s Guide in order to reflect recent changes in the lone worker services market.

Form 144: A Guide to Buying a Lone Worker Service provides end users with advice on how to go about procuring a lone worker service that will be right for their business and what information needs to be prepared before a potential supplier is approached.

Form 288: Lone Workers – An Employer’s Guide provides employers with essential information about their responsibilities towards their lone workers as well as detail around what they should expect from a lone worker device, its supplier, an Alarm Receiving Centre and the response.

Steve Lampett, technical officer at the BSIA, explained: “The BSIA’s Lone Worker Section decided to update these very useful guides to reflect changes within the lone worker services market. While many of these changes are minor routine amendments, educating the marketplace is a key objective of the Association. On that basis, ensuring industry guidance is up to date is of vital importance.”

Amendments to the guides include the following:

Form 144: A Guide to Buying a Lone Worker Service

  • Reflection of the new requirement placed on the supplier highlighting the need to be flexible in terms of alarm escalation contacts (including at different times of the day/week, escalation and prioritisation processes)
  • Inclusion of a greater emphasis on the supplier to provide ongoing training options for the customer

Form 288: Lone Workers – An Employer’s Guide

  • Changes from BS 8484:2009 to BS 8484:2011
  • Addition of the provision for using the services of BS 8591 Category 2 Alarm Receiving Centres
  • Health and Safety Executive guidance updates
  • Reflecting the name change of the Association of Chief Police Officers by replacing it with the National Police Chiefs’ Council

Craig Swallow, chairman of the BSIA’s dedicated Lone Worker Section, stated: “We wanted to ensure that our guidance remains up to date and continues to be useful for end users to refer to when procuring a lone worker service. The Section therefore felt it necessary to update both Form 144 and Form 288. We expect further changes will need to be made to these forms and other BSIA lone worker publications when the current revision of BS 8484 has been completed in 2016.”

*The updated versions of Form 144 and 288 are available to download free of charge from the BSIA’s website: www.bsia.co.uk

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Send For Help Group’s subsidiary companies elected as Committee Members of BSIA’s Lone Worker Section

The Send For Help Group – Europe’s largest lone worker protection provider – has been granted two Committee Memberships of the British Security Industry Association’s (BSIA) Lone Worker Section, representing one for each of its subsidiary companies.

Marketing director Will Murray has been re-elected as representative for Guardian24 while Ben Hawkins, who leads the company’s Incident Management Centre, has been newly appointed to represent Skyguard.

The BSIA’s Constitution dictates that Section Committee Member Elections are held on an annual basis via secret ballot among Section members. A maximum of eight places are available on the influential Committee, seven of which have been occupied thanks to the recent vote.

The Committee’s role is to set the Section’s strategy and vote on key decisions on behalf of the wider Section membership. Committee Members can also play an important role in the development and revision of industry standards as part of British Standards Institution (BSI) review panels. This is the case with the Send for Help Group’s two Committee Members who sit on the BSI panel which is currently redrafting BS 8484, the British Standard for Lone Worker Device Services which is due for publication in 2016.

Will Murray

Will Murray

The Send For Help Group’s CEO James Murray commented: “I’m delighted that both our subsidiaries are represented on such a prominent Committee, which is testament to the high esteem they command within the industry. The UK is leading the world in the lone worker protection market, and the BSIA’s dedicated Lone Worker Section is the leading group within the UK driving this forward. Having such a strong representation within this influential group is invaluable to the business in terms of maintaining its position at the forefront of the industry.”

Ben Hawkins

Ben Hawkins

Murray concluded: “I congratulate my colleagues on their appointments and I’ve no doubt they will continue to play an instrumental role both in terms of raising industry standards and developing the market.”

About Send For Help

Established in 2010, Send For Help is the investment vehicle of technology entrepreneur Jan Murray who founded the PC World superstore chain and Internet Technology Group plc.

James Murray

James Murray

Through its subsidiary companies, the Send For Help Group is the largest lone worker protection provider in the UK, on the European stage and, indeed, globally. Comprised of the Skyguard and Guardian24 brands, the Send For Help Group has a combined subscriber base of 70,000 end users operational across a diverse range of vertical markets.

The senior management team boasts over 40 years’ collective experience of working in the lone worker protection sector. Drawing from this specialist expertise, the Group’s constituents have invested in cutting-edge technology to develop exclusive personal safety products, a purpose-built Incident Management Centre, high quality software and infrastructures.

*Further information is available at: www.sendforhelp.co.uk

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Reliance High-Tech announces record-breaking annual financials as revenues rise by 24%

Reliance High-Tech has delivered record annual results thanks to the company’s continued focus on operational excellence and IP technology designed to provide a new breed of solutions for its corporate and public sector end user customers.

A continued orientation towards high security customers across the police service, the utilities, the lone worker and corporate markets, coupled with solutions infused by specialist technology, has resulted in a diversity of new applications and a leading position in high security markets for the Reading-based integrated security specialist.

“By focusing on the right technology and markets and coupling this with strong execution, we’ve created a unique position and advantage,” affirmed managing director Terry Sallas. “We’re winning new customers. Our revenues have grown by 24% and operating margins have improved by 6%.”

Reliance High-Tech has enjoyed a record-breaking year

Reliance High-Tech has enjoyed a record-breaking year

Consolidating its position as a leading solutions provider for both demanding and regulated environments, Reliance High-Tech continues to build on its solid and strong reputation for addressing complex security and technology issues, in turn creating long-term relationships and securing major framework agreements.

“A long term view allows us to capitalise on technology trends and invest in our customers,” urged Sallas. “We will continue building our eco-system of partners and creating new services and value for end user customers, particularly in the era of the cloud.”

In conclusion, Sallas told Risk UK: “By any measure, our performance over the last year has been outstanding. We’re now building on that success. We will continue investing in processes, IT infrastructure and people as we focus on moving even closer to our customers and delivering industry-leading solutions and service levels.”

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Chubb launches Keyholder Care alert service designed to protect lone workers

Chubb Fire & Security has introduced a new key holder alert service to help employers protect those employees who work alone or respond to activated alarms. 

With the new Chubb Keyholder Care alert, an employee’s mobile phone is allocated a unique reference number and a dedicated connection to a Chubb Alarm Receiving Centre (ARC). When that employee is on site, a set time period is selected for the employee to report in by or be contacted by the ARC to ensure they are safe.

If the employee fails to report at the agreed time, an ARC operator will call the mobile device to check on the employee. If no acknowledgement of a safe return or an extension to the time window is received, the situation is immediately escalated with an emergency response.

Keyholder Care will further enhance Chubb’s intruder security and monitoring services, assisting employers in protecting their field workforce as outlined by the Health and Safety at Work Act.

“Chubb’s simple and yet highly effective Keyholder Care solution allows organisations to meet this requirement, but most importantly that ensure any worker in trouble can be reached within a specified time period,” said Colin Leatherbarrow, product solutions director for Chubb Fire & Security. “This gives both the employee and employer the peace of mind that someone is watching their back and will immediately respond should assistance be needed.”

Since Keyholder Care uses existing technology, the service is easy to implement and requires no installation costs. It can be set up within minutes and is suitable for workforces of any size, providing nationwide protection on a 24/7, 365 days a year basis.

*For more information visit: www.chubb.co.uk

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