Tag Archives: National Security Inspectorate

Kings Secure Technologies opens NSI Gold-accredited Technology Monitoring Centre

The Kings Secure Technologies Cat II, fully-NSI Gold accredited Technology Monitoring Centre securely monitors millions of events on a second-by-second basis. The company’s commitment to providing a comfortable, functional and industry-leading space for the well-being of operators, and the need to deliver on a continued quality of service promised to clients, meant that a refurbishment was an absolute must.

The revamped Technology Monitoring Centre is now open. There have been substantial cosmetic improvements, while the entire network has undergone a complete upgrade, with a new cloud telephony system at its heart. Operators can listen to, assess, record and process every alarm, guaranteeing the fastest possible response for customers in accordance with BS 5979.

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Speaking about the refurbishment, Kings Secure Technologies’ Technology Monitoring Centre manager Eddie Atkins told Risk Xtra: “Our commitment to the well-being of our operators and to deliver the premium service we promise to our customers is of paramount importance to Kings. Our aim is to answer 95% of telephone calls within 20 seconds. With the new technology and working environment that we now have in the Monitoring Centre, our performance is just going to become stronger and stronger.”

Kings Secure Technologies is a technology-focused business that prides itself on leading with innovation and customer care. This investment in its Technology Monitoring Centre and colleagues is the latest step in its determined business approach.

*For more information visit www.kingsltd.co.uk

 

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NSI supports World Accreditation Day 2019

The National Security Inspectorate (NSI) offered its full support to World Accreditation Day 2019 (#WAD2019). A global initiative celebrating accreditation, the event (which took place on Sunday 9 June) focused on accredited bodies like the NSI adding value in supply chains. 

From a security and fire safety sector perspective, installers and service providers of security and fire safety systems and security guarding solution are a vital ‘link in the chain’ with their expertise at the point of delivery, keeping people safe, ensuring security solutions harness suitable technology and that they’re fit for purpose.

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Whether it be in the design, installation and commissioning of intruder alarms, access control systems, fire detection or suppression systems and CCTV or the monitoring of myriad guarding services, Best Practice in service provision by NSI-approved companies ensures that quality solutions are delivered to customers.

World Accreditation Day marked the work underway to launch ‘IAF CertSearch’, a website designed to provide buyers with the ability to verify management systems certificates such as ISO 9001 (itself a key component of NSI’s Gold approvals). This facility will help to distinguish certificates issued by accredited conformity assessment bodies (CABs), such as the NSI, from certificates issued by non-accredited CABs and to check the authenticity of a certificate.

Richard Jenkins, CEO at the NSI, commented: “World Accreditation Day plays an important role in promoting the value of accreditation and accredited conformity assessment. As an accredited certification body, the NSI conforms to ISO 17021-1 and ISO 17065 in the delivery of Certificates of Approval to over 1,800 approved companies operating in the UK and Eire. The worldwide system of accreditation spans economies accounting for 96% of global GDP*. The NSI is proud to play its small part in this ecosystem underpinning Best Practice, competency and consistent quality within our sector, as recognised by, among others, the National Police Chiefs’ Council, the Security Industry Authority, the Surveillance Camera Commissioner, BAFE and industry and insurer stakeholders.”

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Richard Jenkins

NSI Gold Approval combines Quality Management Systems approval ISO 9001 with specific product standards pertinent to services provided, in addition to NSI Quality Schedules and approval criteria specifically designed for the security and fire systems and guarding services sectors. The NSI adopts a ‘treat recommendations as mandatory’ stance with regard to all standards and Codes of Practice, affording buyers confidence that NSI-approved companies adhere to the latest Best Practice at all times.

For full details of the range of NSI approvals to international and British Standards and industry Codes of Practice visit www.nsi.org.uk

*Source: World Economic Forum

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Arc Monitoring appoints Jo Hastings in marketing executive’s role

Arc Monitoring, the NSI Gold-approved CCTV monitoring and Alarm Receiving Centre, has appointed Jo Hastings as the company’s new marketing executive.

Hastings brings five years’ worth of B2B marketing and design experience to Arc Monitoring, which was formed back in 1999. Having graduated with a BA Honours degree in Media Production at Plymouth Marjon, Hastings most recently worked at publishing company Reach plc.

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Wayne Dietrich welcomes Jo Hastings to Arc Monitoring

Through time, Hastings has developed a variety of marketing skills and has particular strengths in advertising, design and social media. How, Hastings will be focusing on creating Arc Monitoring’s marketing strategy in line with the business’ strategic goals.

Commenting on her new role, Hastings informed Risk Xtra: “I’m really looking forward to working with such an innovative company and having a whole new industry to learn about. It’s an exciting time in my career to be taking on new challenges and working with the team at Arc Monitoring.”

Wayne Dietrich, business development manager at Arc Monitoring, added: “We’re really excited to welcome Jo to Arc Monitoring in this newly created role and look forward to her experience contributing to growing our customer base of professional installers across the UK. The position further compliments our ongoing investment in people and infrastructure to cement our position as the independent remote monitoring expert.”

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NSI-approved companies celebrate success at 2018 IFSEC Security and Fire Excellence Awards

The prestigious 2018 IFSEC Security and Fire Excellence Awards Ceremony was held at the London Hilton Hotel on Park Lane on Wednesday 21 November. A significant number of National Security Inspectorate (NSI)-approved companies from around the UK were among the winners and finalists celebrated at the UBM-organised event for their outstanding achievements.

Approximately 1,000 representatives from the security and fire sectors attended the showcase event, which was hosted by actor James Nesbitt. Organisations, teams and individuals within the security and fire sectors were given well-deserved recognition.

The NSI would like to congratulate the 30 NSI-approved company finalists whose achievements were honoured. Taking home the top prizes in their categories, the organisation applauds the following NSI-approved companies and their teams:

*Active/Passive Fire Project of the Year Marlow Fire & Security

*Corporate Social Responsibility Initiative of the Year Glevum Security

*Large Security Installer of the Year Universal Security Systems

*Medium Security Installer of the Year Taylor Technology Systems

*Small Security Installer of the Year Lifeline Alarms & Security Services

*Security Manager of the Year Sarah Watts (Wilson James)

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Engineers of Tomorrow

The NSI is also proud to be a founding stakeholder of the Engineers of Tomorrow competition. As always, the overall winners from the competition (which took place at IFSEC International back in June) were presented with their prizes at the Security and Fire Excellence Awards.

The NSI congratulates the following apprentices on their outstanding achievements and wishes them a rewarding and fulfilling career in the security and fire sectors:

Intruder Alarms Competition

*First Place Max Florey and Josh Dunn (Chris Lewis Fire & Security)

*Second Place Sam Howard and Jamie Rodd (EFT Systems Ltd)

*Third Place Andy Tham and Steven Flannigan (New College Lanarkshire)

Fire Competition (Launched in 2018)

*First Place Sam Howard and Jamie Rodd (EFT Systems Ltd)

*Second Place Aaron Wilson and Stuart McCluskie (New College Lanarkshire)

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National Security Inspectorate appoints new auditor in Northern Ireland

The National Security Inspectorate (NSI), the UK’s independent certification body specialising in the security, guarding and fire sectors, has appointed Clare McIntyre as security and fire systems auditor and lead auditor for ISO 9001 in Northern Ireland.

Having spent over 20 years in the sector within quality and operations management and system design, McIntyre brings a wealth of experience to the NSI’s expert auditing team. She previously worked for NSI approved companies, transitioning from one of the few female-nominated fire alarm designers to become a fully-integrated security and fire design engineer.

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Clare McIntyre

Having realised her passion for developing and improving standards within the industry, becoming an auditor for NSI was a natural progression in McIntyre’s career.

Richard Jenkins, the NSI’s CEO, commented: “We’re committed to recruiting auditors with practical experience, knowledge and understanding of our sector. Currently, the UK has the lowest percentage of females on the engineering register in the EU at only 7%. Therefore, Clare’s appointment may also serve to embed some change in what has, traditionally, been a male-dominated sector in the UK. ”

NSI to sponsor ‘Outstanding Security Installer/Integrator’ category at 2019 OSPAs

The NSI is proud to sponsor the ‘Outstanding Security Installer/Integrator’ category at next year’s Outstanding Security Performance Awards (OSPAs), which take place in London on 28 February.

The UK OSPAs is part of a global awards scheme currently running in eight countries and designed to recognise outstanding contributions and achievements within their respective security sectors. Following extensive research in 2014 by Perpetuity Research and Consultancy International on what constitutes outstanding performance, the OSPA categories and criteria were then standardised, providing an opportunity for countries to run their own evidence-based OSPAs, while also maintaining the ability to compete on an international level.

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Professor Martin Gill CSyP FSyI, founder of the OSPAs and director of Perpetuity Research, commented: “I’m delighted that the NSI is continuing its Installer/Integrator category sponsorship of the UK OSPAs. Since its formation nearly five decades ago, the NSI’s focus has been to raise standards in the UK security sector and those companies securing its approval, across all disciplines of security, are instrumental in helping to achieve this goal. The OSPAs provides a global stage for security excellence so it’s fitting that the NSI is a key player in these awards.”

Richard Jenkins added: “We’re committed to supporting initiatives that celebrate excellence and innovation in the UK’s security sector. The OSPAs are highly respected among the security and buyer communities for their core values and ethics. Gaining recognition with an OSPA is a significant achievement and we’re delighted to be associated with this prestigious event.”

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Arc Monitoring moves to double Control Room capacity

Arc Monitoring has completed a major upgrade of its Control Room facilities. The revamp of one of the UK’s fastest-growing independent Remote Video Response Centres (RVRCs) reflects the confidence Arc Monitoring has in the continuing growth in demand for the services provided by operators within its National Security Inspectorate (NSI) Gold Category II Control Room.

“The boom within the construction industry, as well as a large number of solar energy farms springing up all over the UK, are just two examples of where opportunities have been created for RVRCs such as that run by Arc Monitoring to offer a cost-effective alternative to having security officers on site on a 24/7 basis,” said Jonathan Sturley, managing director of Bristol-based Arc Monitoring. “This is in addition to the demand for our services from a diverse range of other vertical markets. The significant investment we’ve made in upgrading our facilities will ensure that we’re able to continue to recruit additional high calibre operators in line with demand.”

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In addition to doubling the number of workstations within its Control Room, Arc Monitoring has upgraded its IT infrastructure in order to take advantage of the latest data processing and network recording and storage technology. The business has also improved its demonstration and training facilities.

Established in 1999, Arc Monitoring partners with professional Installers across the UK. For over 18 years, the business has provided an alarm response service and remotely monitored thousands of sites across the UK.

Customers are offered free 24/7 technical advice on industry leading products such as those produced by CSL, Emizon, WebWay and Digital Communicators by Arc Monitoring’s in-house technical experts and field-based pre-sales team.

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Cougar Monitoring and BT Redcare to run joint Roadshow for fire and security installers in Midlands region

Led by Cougar Monitoring, the Roadshow will be hosted on Friday 6 October at one of BT’s key buildings in Birmingham city centre near to Birmingham New Street Station. In addition to presentations from representatives of Cougar and BT Redcare, there will also be representatives from the technical departments of both companies available for advice, guidance and training.

Eric Roberts, CEO of Cougar Monitoring, said: “BT Redcare has been in the alarm signalling market for over 30 years. The company is tried and tested and the majority of its products are third party certified. Having met with the new BT Redcare management team recently, it’s abundantly clear that they have a renewed focus and intention to work closer with both ourselves and installers. We’re delighted to join them to reinforce that message to our installers.”

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BT Redcare sits at the heart of home and business security, bridging the gap between customers, installers and Alarm Receiving Centres (ARCs). Backed by BT’s trusted technology and the largest R&D budget in the UK, the business has been leading the way in reliable alarm signalling. Having recently undertaken a refresh of its brand and approach to the market, the company has now pledged to work closer with ARCs and installers to help grow their businesses.

Cougar Monitoring was established in 1996 and holds a number of nationally-recognised accreditations. The business is registered by the Security Industry Authority as an Approved Contractor for key holding, security guarding and Public Space (CCTV) Surveillance and has also received the National Security Inspectorate’s Gold standard EMS and Health and Safety accreditations.

Cougar Monitoring is part of the Prime Interaction Group that also includes Securenett and Kings Security, making it one of the largest independent security groups in the UK. The company invests heavily in cutting-edge technology to provide clients with an “innovative and inclusive” security service. Its high specification alarm receiving and monitoring set-up enables the company to keep response times enviably sharp and to provide reliable and professional assistance.

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Going forward, Securenett will be recommending BT Redcare alarm signalling products to its customers.

Commenting on the Cougar initiative, John Ware (general manager of BT Redcare) said: “I met personally with the senior leaders of Cougar Monitoring recently and it’s clear that they, like us, are looking to the future and wish to expand their operation. We’re perfectly placed to help them do this. The combination of our expertise in the market and Cougar’s reach to installers means attendees at the Roadshow will receive the best advice, value and support from both companies.”

*Details of the Roadshow will be issued soon. In the meantime, installers wishing to register an interest in attending can do so online at www.formwize.com/cougarroadshow

 

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