Tag Archives: Brent Council

Skyguard equips Brent Council’s lone workers with personal alarms

Skyguard is providing Brent Council’s front line lone working staff with 24-hour back-up and assistance. The Council’s employees are now able to raise an alarm at any time via the solutions provider’s ACPO-accredited MySOS personal safety device (which offers a simple yet effective way to call for help in any emergency scenario).

Brent Council provides a wide range of community services to the public within its inner London Borough boundary. Some of these services require the Council’s employees to work alone, and occasionally in difficult circumstances.

Conscious of its Duty of Care towards the safety and well-being of all staff members, Brent Council needed a form of personal protection for its lone workers. The requirement was for a small, easy-to-use personal alarm which enables the user to discreetly raise an alarm should they face any difficulties.

MySOS – Europe’s smallest personal alarm – comes fully equipped with the latest mobile phone and tracking technology. At the touch of a button, the Council’s employees can quickly and discreetly call for help.

Upon alarm activation, controllers at Skyguard’s 24-hour Incident Management Centre can see who’s calling for help. They’ll use the two-way audio capability to listen in and assess the situation, talk to and reassure the system end user and action the appropriate emergency response.

The MySOS lone worker protection device

The MySOS lone worker protection device

As the MySOS solution is fitted with GPS tracking technology, controllers can see the user’s exact position as shown via an on-screen map. This is vital for guiding emergency response to the right location. What’s more, all calls and actions are digitally recorded and can be used as legal evidence.

Alarms may be raised when the MySOS’ ‘Man Down’ feature detects a slip, trip or heavy impact. Again, this is vital if the employee is unable to call for help themselves.

Skyguard’s service is fully audited and approved against BS 8484:2011 and, as such, guarantees the highest level of police response when required. Skyguard will also bypass the 999 emergency system, saving what may be crucial minutes in responding to an emergency.

Why Brent Council opted for MySOS

Mike Somers, regeneration officer for Brent Council, explained why the organisation chose Skyguard’s solution.

“Right from the start,” stated Somers, “we found Skyguard’s advice helpful and informative. The sheer helpfulness from meeting with them and the team advising us in terms of what was best for our needs stood out.”

Somers continued: “When it comes to the MySOS devices, they are issued to staff working on housing estates and visiting various site locations. Staff can contact Skyguard’s controllers at any time they are on their visits and the alarm will use various mobile phone network suppliers to ensure they remain in contact. Some lone working products do not have the facility to do this.”

Skyguard’s marketing director Will Murray added: “In the past couple of years, we’ve witnessed a dramatic change in perception as regards the personal protection of employees, notably from local authorities. With legislation continuing to evolve, organisations – be they operational in the public or private sector – can no longer afford to ignore the safety and well-being of their lone workers.”

Murray concluded: “We now work with over 75 Councils nationwide in safeguarding their lone workers. That total includes many long-term customers, and it’s a number that continues to grow on a monthly basis.”

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ISC awarded security contract at Brent Civic Centre: ‘Britain’s Greenest Building’

Integrated Security Consultants (ISC) Ltd has been awarded the contract to provide a range of security services at Brent Civic Centre, the new headquarters of Brent Council (heralded as Britain’s greenest building and managed by Bilfinger Europa Facility Management).

ISC is to supplement Bilfinger Europa’s security operation by providing security teams for the building’s special events, including council receptions and public meetings, as well as an enhanced security presence in the building at key times such as match or concert days at the neighbouring Wembley Complex facilities.

“We’re delighted to have been chosen to support Bilfinger Europa in serving this modern and iconic building,” explained ISC’s managing director Pat Carr. “It presents a number of challenges, including its mix of public and private usage, alongside its close proximity to two of the UK’s busiest sporting and entertainment venues.”

Brent Civic Centre

Brent Civic Centre

Carr added: “We look forward to providing a service that balances the needs of Brent Council, its guests and VIP visitors with those of the general public who use the facilities on a daily basis. This contract represents further diversification in our customer base which, historically, consists of a significant number of entertainment clients.”

Experience in multi-agency communication

Carr believes ISC was chosen because of its experience in multi-agency communication at Wembley Stadium, for which the company also provides integral security services.

“As security partners at Wembley,” said Carr, “we manage the day-to-day needs of a large complex and all the associated challenges, whether that’s for a select few VIP guests attending a corporate function or for 90,000 people on a major event day.”

Speaking about the security partnership, Mike Munro (account director at Bilfinger Europa) commented: “ISC’s breadth of experience, and the fact they already look after iconic buildings in this proximity, demonstrates the company’s expertise in managing diverse security requirements for complex buildings. Its team is extremely customer-facing and experienced in handling a diverse range of customers appropriately. We’re delighted to be working with them.”

About Bilfinger Europa Facility Management

As part of the globally operating engineering and service group Bilfinger SE, Germany, Bilfinger Europa Facility Management is a leading property and infrastructure support services business operating right across the UK.

The company employs over 3,300 staff and boasts a turnover in excess of £180 million. It provides property and support services to businesses and public organisations including the Civil Aviation Authority, the CPS, L’Oreal, BP, Barclays and Alexandra Palace.

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