Skyguard is providing Brent Council’s front line lone working staff with 24-hour back-up and assistance. The Council’s employees are now able to raise an alarm at any time via the solutions provider’s ACPO-accredited MySOS personal safety device (which offers a simple yet effective way to call for help in any emergency scenario).
Brent Council provides a wide range of community services to the public within its inner London Borough boundary. Some of these services require the Council’s employees to work alone, and occasionally in difficult circumstances.
Conscious of its Duty of Care towards the safety and well-being of all staff members, Brent Council needed a form of personal protection for its lone workers. The requirement was for a small, easy-to-use personal alarm which enables the user to discreetly raise an alarm should they face any difficulties.
MySOS – Europe’s smallest personal alarm – comes fully equipped with the latest mobile phone and tracking technology. At the touch of a button, the Council’s employees can quickly and discreetly call for help.
Upon alarm activation, controllers at Skyguard’s 24-hour Incident Management Centre can see who’s calling for help. They’ll use the two-way audio capability to listen in and assess the situation, talk to and reassure the system end user and action the appropriate emergency response.
As the MySOS solution is fitted with GPS tracking technology, controllers can see the user’s exact position as shown via an on-screen map. This is vital for guiding emergency response to the right location. What’s more, all calls and actions are digitally recorded and can be used as legal evidence.
Alarms may be raised when the MySOS’ ‘Man Down’ feature detects a slip, trip or heavy impact. Again, this is vital if the employee is unable to call for help themselves.
Skyguard’s service is fully audited and approved against BS 8484:2011 and, as such, guarantees the highest level of police response when required. Skyguard will also bypass the 999 emergency system, saving what may be crucial minutes in responding to an emergency.
Why Brent Council opted for MySOS
Mike Somers, regeneration officer for Brent Council, explained why the organisation chose Skyguard’s solution.
“Right from the start,” stated Somers, “we found Skyguard’s advice helpful and informative. The sheer helpfulness from meeting with them and the team advising us in terms of what was best for our needs stood out.”
Somers continued: “When it comes to the MySOS devices, they are issued to staff working on housing estates and visiting various site locations. Staff can contact Skyguard’s controllers at any time they are on their visits and the alarm will use various mobile phone network suppliers to ensure they remain in contact. Some lone working products do not have the facility to do this.”
Skyguard’s marketing director Will Murray added: “In the past couple of years, we’ve witnessed a dramatic change in perception as regards the personal protection of employees, notably from local authorities. With legislation continuing to evolve, organisations – be they operational in the public or private sector – can no longer afford to ignore the safety and well-being of their lone workers.”
Murray concluded: “We now work with over 75 Councils nationwide in safeguarding their lone workers. That total includes many long-term customers, and it’s a number that continues to grow on a monthly basis.”