MITIE awarded three-year contract extension with world-renowned Durham University

MITIE Group plc – the FTSE 250 strategic outsourcing company – has extended its relationship with Durham University for the next three years in a contract renewal worth £5 million.

The contract will see MITIE continue to provide integrated facilities management for the higher education institute at its main Durham campus in addition to the Queen Campus in Thornaby.

A team of 100 people will be responsible for delivering a comprehensive range of services including Total Security Management, cleaning, landscaping and pest control.

The contract award builds on MITIE’s expertise in the education sector where the company already works with a number of prestigious establishments including Queen Mary University and Oxford Brookes.

MITIE Group plc has renewed its FM contract with Durham University

Phil Holland, managing director for MITIE’s Integrated Facilities Management business, said: “We’re delighted to be extending our relationship with Durham University. In the past four years we’ve been committed to transforming FM services and have continued to add value through altering work routines, providing supportive management to the facilities teams and acting as a trusted advisor for the client, in turn offering expert advice and recommendations on service delivery.”

Holland added: “We’re now looking forward to further developing a tailored FM strategy and providing the highest quality of services for the university’s students, staff, visitors and guests alike.”

MITIE Group plc was originally awarded the contract at Durham University in 2010.

Jeff Little OBE appointed as advisor to the Board at MITIE Total Security Management

Brigadier (Retd) Jeff Little OBE MBA CGIA FSyI FICPE has been appointed as an advisor to the Board for MITIE Group plc’s Total Security Management business.

For three years from December 2010, Jeff Little served as CEO of the National Security Inspectorate (NSI) and brings to MITIE Total Security Management (TSM) a vast array of experience in the fields of strategic security, resilience, training, systems and emergency planning.

A distinguished military career resulted in an OBE from Her Majesty The Queen in recognition of Little’s exemplary leadership skills during the third Balkan War which ran from 1991 until 2001.

In this new advisory role, Little will focus on strengthening MITIE’s critical security offering to existing major contractor clients within the defence, nuclear, utilities and data centre sectors.

Jeff Little OBE: strategic advisor to the Board at MITIE TSM

“I’ve always been impressed by MITIE’s security business,” explained Little. “It’s one of the only companies in the UK providing a service that genuinely integrates people, technology and specialist partners. I’m now very much looking forward to assisting the development of MITIE TSM’s offer and taking the MITIE way of thinking forward. Security services have become such an integral part of all businesses, so it’s vital that we continue to offer innovative solutions.”

Bob Forsyth: managing director at MITIE TSM

Bob Forsyth, managing director of MITIE TSM, added: “We’re always looking to add fresh and different perspectives to our strategic thinking and Jeff can provide this alongside his invaluable experience in one of our key sectors, namely critical security environments. Jeff’s contribution will be instrumental as we look to build further on our recent successes.”

MITIE TSM and SmartWater Technology unveil strategic crime-fighting partnership

MITIE’s Total Security Management business division has orchestrated a strategic partnership with SmartWater Technology, the company famed for its cutting-edge forensics-based security solutions.

In what is the first partnership of its kind to be realised within the security sector, the initiative will see MITIE’s Total Security Management (TSM) arm and SmartWater Technology working in unison across a number of different business areas in order to reduce clients’ risks in the data theft arena.

MITIE TSM will add SmartWater’s services and products to its mobile and void property security offerings, including the business division’s key holding and alarm response services. In addition, MITIE TSM personnel will undergo training with a view to creating an elite team of specialist forensic technicians within the mobile and technology services teams.

This addition will render MITIE TSM’s offering unique to the marketplace and, at the same time, afford additional support to both new and existing customers.

SmartWater Technology’s cutting-edge security solution will now benefit clients of MITIE TSM

SmartWater has proven to be the most powerful crime deterrent in the UK thanks to ongoing partnerships with police services. SmartWater Technology’s forensic products are deployed on a strategic basis to maximise the traceability of assets and the accountability of criminals. The use of SmartWater has been crucial in hundreds of criminal convictions, with the technology maintaining a 100% conviction rate.

Darren Gamage, managing director of technology services at MITIE TSM, said: “Part of our investment in innovation is forming high value strategic partnerships with new and effective product and service providers such as SmartWater Technology. The potential of introducing SmartWater into our customer base is huge. This is a pivotal opportunity for our key holding customers to better protect their estates and critical infrastructures.”

Phil Cleary, CEO of SmartWater Technology, added: “We believe that enhancing the skills of MITIE’s security officers such that they’re able to use SmartWater and deliver the deterrence strategy that we’ve created adds real value to the TSM business offer. This will ultimately be of benefit to MITIE’s clients. Indeed, we’re confident that our proven success will encourage even more customers to come on board.”

Colin Holland appointed public sector specialist for MITIE’s TSM business

MITIE Group plc has appointed Colin Holland as a specialist to head up public sector projects and initiatives on behalf of the company’s MITIE Total Security Management business division.

In the public sector, MITIE TSM will deliver services to end user customers across the education health, and central and local Government sectors by way of a comprehensive end-to-end process.

Over the past decade, Holland has managed security services at universities in London, most recently serving as the head of security and business continuity at London South Bank University (where he was responsible for the lead management and delivery of a safe and secure environment for all campus users).

Colin Holland: joining the team at MITIE TSM

During his time working in the higher education sector, Holland was actively involved in the Association of University Chief Security Officers (AUCSO) and the Higher Education Business Continuity Network (HECoN).

Commenting on this new appointment, Holland said: “I’m very enthusiastic about the outstanding range of services MITIE has available to support its existing and new clients in the public sector, and I’m delighted to be part of a team that is committed to delivering Best in Class solutions and value for our customers.”

Jason Towse, managing director of people services for MITIE’s TSM business, added: “Our customers want experienced, trusted and like-minded people who understand their challenges. Colin’s public sector background, combined with his understanding of what MITIE can offer, ensures that’s exactly what we can provide.”

MITIE TSM expands hold baggage screening contract at Heathrow Airport

MITIE Group plc has extended its partnership to provide hold baggage screening (HBS) and immigration presentation services at Heathrow Airport Terminals 1, 2, 3 and 4.

The contract is worth approximately £6 million per annum, with Heathrow’s Terminal 2 now being added to MITIE’s security remit at the location.

Over 300 staff will be working under MITIE’s Total Security Management (TSM) business, which was first awarded the contract for Terminal 3 in 1997.

MITIE TSM: providing airport security solutions at Heathrow

In 2011, Terminals 1 and 4 were added and a three-year extension to the contract signed.

The immigration presentation services MITIE also delivers at Heathrow Airport will contribute an additional £700,000 each year, and see 50 more specialist staff working on site.

Bob Forsyth, managing director of MITIE’s TSM business, said: “I’m delighted to have extended our close working relationship with the Heathrow AOC and its members. Our specialist aviation team goes from strength to strength in the sector.”

Forsyth concluded: “We look forward to working with our clients at Heathrow and its partners to ensure airline and airport safety for what is one of the busiest airports in Europe.”

Security Institute members dominate IFSEC International ‘Top 40 Influencers’ table

The much anticipated list of Top 40 influencers in the security sector was announced at IFSEC International 2014, with over 30% of those included being Security Institute members.

The 40-strong list was compiled by http://www.IFSECGlobal.com to determine the most influential people in the global security sector. The eventual winners were all noted for the significant contributions they have made to their respective sectors.

The Security Institute is extremely proud of the 13 members who found a place in the final listing. All of them have made a significant personal contributions for the benefit of those working in security, in some cases over many years.

MITIE TSM’s md Bob Forsyth

Three of the Top Ten are members. This year’s Number One (Bob Forsyth, managing director at MITIE Total Security Management) is a member while The Security Institute’s chairman Emma Shaw CSyP finished second in the list.

The full list of Security Institute members included in the Top 40 is as follows:

• Bob Forsyth MSyI (managing director, MITIE Total Security Management)
• Emma Shaw MBA CSyP FSyl FCMI (chairman, The Security Institute and managing director, Esoteric)
• Mike Gillespie MSyI (director of cyber development, The Security Institute and managing director, Advent IM)
• Professor Martin Gill FSyI (director, Perpetuity Research and Consultancy International)
• Andy Williams FSyI CPP (head of security, Nomura and chairman, ASIS UK Chapter 208)
• Peter French MBE FSyI (managing director, SSR Personnel)
• James Willison MSyI (founder, Unified Security and vice-chairman, ASIS International European Convergence/Enterprise Security Risk Management Sub-Committee)
• Simon Whitehouse CSyP MSyI CPP PSP MIET MASC MIAPSC (group director, SGW Consulting Group)
• Dr Mark Button FSyI (professor of criminology, University of Portsmouth)
• Don Randall MBE FSyI (CISO, Bank of England)
• Richard Bell FSyI (commercial director, The Security Institute, strategic security planning and audit manager, Transport for London and Board advisor, Ten Intelligence)
• Tom Lapage-Norris MSyI (security manager – EMEA, Google)
• Allan Hildage FSyI (chairman, Association of Security Consultants and CEO, Griffin Security Group)

Commenting on the list, The Security Institute’s managing director David Thorp said: “We congratulate all of these members on the incredible contribution they make to the security sector, and on receiving this recognition from their peers via http://www.IFSECGlobal.com”

Thorp added: “The fact that almost one third of the Top 40 are members of The Security Institute underlines why we are the number one membership organisation for security professionals in the UK. It’s great to see that Chartered Security Professionals are also represented, in turn demonstrating that ‘The Gold Standard’ for security professionalism continues to make its mark.”

About The Security Institute

The Security Institute is a not-for-profit organisation established in 1999 for the benefit of individuals working in the security sector.

The organisation promotes the art and science of security management and works to drive standards, educate and Best Practice across the security sector (a sector responsible for the safety of much of the UK’s Critical National Infrastructure).

The Institute is responsible for managing and operating the Register of Chartered Security Professionals on behalf of The Worshipful Company of Security Professionals. In conjunction with the Registration Authority, The Security Institute sets standards, provides quality control, appointment and management of licensees and admitted registrants.

Since the launch of the Register, The Security Institute has processed over 100 applications. There are currently 71 Chartered Security Professionals.

About The Register of Chartered Security Professionals

The Register of Chartered Security Professionals was launched on 7 June 2011. Established under Royal Charter by The Worshipful Company of Security Professionals, the Register itself endorses the main aim of the Company which is “to promote, support and encourage standards of excellence, integrity and honourable practice in conducting the profession of security practitioners, and to aid societies and other organisations connected to such profession.”

MITIE launches first all-incident trend mapping solution for security sector

FTSE 250 strategic outsourcing company MITIE Group plc has launched the security sector’s first ‘all-incident’ crime mapping software through its MITIE Total Security Management division.

By using a bespoke data hub and intelligence sharing and analytics platform, the software blends external data sources (such as police crime data). This is then analysed for patterns and trends by incident type, sector, region, county, district, neighbourhood and site.

TSM Incident Hotspots: May 2014

The software acts as an online, UK-wide registry of MITIE’s recorded security incidents and police crime data, in turn providing the most up-to-date intelligence and analytics for security support.

TSM Incidents By Site: London, May 2014

MITIE will use the information gathered to make risk-based decisions around the analytics and findings for its clients.

Intelligence designed to influence resource levels

Bob Forsyth, managing director of MITIE’s Total Security Management (TSM) business, commented: “This is one of the most exciting developments the security sector will see this year. It enables us, as a security provider, to provide our clients with intelligence that influences their resource levels and overall security strategy based on accurate and real information.”

Bob Forsyth: md at MITIE TSM

Forsyth added: “Incident data will be a key driver in decision-making based on factual trend analysis. The days of assumption are over. ”

MITIE’s TSM business secures over 33,000 locations across the UK and Europe, capturing thousands of incidents each month. The incident data is collected by operators at MiTec, the company’s industry-leading CAT II, BS 5979 Alarm Receiving Centre and technology hub based in Northern Ireland.

MITIE’s FM partnership with Vodafone UK extended to 2019

FTSE 250 strategic outsourcing company MITIE Group plc has extended its relationship with Vodafone UK (the UK business of Vodafone Group, one of the world’s leading communications providers) to provide integrated facilities management for the next five years.

The contract has a total value in excess of £250 million over the five-year period, and will see MITIE deliver services across Vodafone’s UK property portfolio of around 1,500 sites. These include retail outlets, mobile telephone exchange sites and offices.

MITIE is responsible for a comprehensive range of services including security, workplace management, fabric and engineering maintenance, travel management, energy management, cleaning, mailroom and couriers, Helpdesk functions, landscaping, waste and pest services.

Ruby McGregor-Smith CBE: CEO at MITIE Group plc

Speaking about the announcement, Ruby McGregor-Smith CBE (CEO at MITIE Group plc) explained: “We are delighted to be building on our long-term strategic partnership with Vodafone UK and to be bringing the organisation increased value and efficiency across its estate. We look forward to building on our relationship and continuing to provide high quality services to support Vodafone’s own vision.”

MITIE Group plc issues financial results for year ending 31 March 2014

Strategic outsourcing company MITIE Group plc – which delivers a range of services across the UK and Europe – has announced its latest set of financials, this time concentrating on the year ending 31 March 2014.

The headline results reflect strong revenue and earnings growth, with revenues up 8.2% to £2,142.6 million and operating profit before other items increasing by 6.0% to £127.5 million.

In this period, MITIE was awarded new contracts which include:

• a five-year £110 million contract extension with Capita to deliver integrated FM
• a new three-year £38 million contract with Mitchells & Butlers to deliver waste management services at 1,600 restaurants throughout the UK
• a new three-year £33 million contact to deliver technical FM for Four Seasons Healthcare
• a new three-year contract worth £5 million to provide FM services to Kellogg’s UK as well as European head offices in Manchester and Dublin

Speaking about today’s results, Ruby McGregor-Smith CBE (CEO of MITIE Group plc) commented: “We have made excellent progress, achieving sector-leading organic growth driven by new and expanded contracts as well as completing a bolt-on acquisition in healthcare. We’re very well positioned as one of the UK’s leading integrated FM providers, and we have also invested in higher margin markets such as homecare, all of which will support our growth aspirations.”

Ruby McGregor-Smith: CEO at MITIE Group plc

McGregor-Smith continued: “We expect outsourcing opportunities will continue to grow, with a trend towards more clients seeking to access bundled and integrated services. We’re confident that we will continue to build on our track record of delivering sustainable and profitable growth.”

The FTSE 250 company currently employs in excess of 70,000 people across the United Kingdom and Europe.

Excellent progress through focus on key growth markets

Strong financial performance
• Total headline revenue growth of 8.2% (of which 5.2% was organic)
• Headline operating profit up 6.0% to £127.5 million (2013: £120.32 million)
• Excellent conversion of EBITDA to cash of 107.3% (2013: 127.8%2 reported) and well above stated long-term KPI of 80% (Headline: 102.4%, 2013: 110.0%)
• Net debt at 31 March 2014 of £186.6 million or 1.6x statutory EBITDA (2013: £192.2 million or 1.9x statutory EBITDA)
• Total dividend for the year up 6.8% to 11.0 pence per share (2013: 10.3 pence per share)

Core facilities management business driving strong organic growth
• Sector-leading organic growth in FM of 7.2%
• Successfully retained a number of significant contracts, including Network Rail (£75 million over five years) and Capita (£110 million across five years)
• Awarded a landmark contract with the Home Office valued at £180 million over eight years, with responsibility for over 900 detainees at the Colnbrook and Harmondsworth Immigration Removal Centres near Heathrow
• Awarded a range of new integrated or bundled FM contracts valued in excess of £10 million per annum, including those with the Bank of Ireland, Mitchells & Butlers, Four Seasons Healthcare, an insurance company and a major online retailer
• Property Management business successfully mobilised a contract with London Borough of Hammersmith and Fulham (£200 million over ten years) and was also awarded a new contract with the Royal Borough of Kingston (£15 million over two years)

Entry into the healthcare market progressing well
• Integration of MiHomecare now complete. Continue to see substantial long-term opportunities to grow in the homecare care subset of the healthcare market
• Acquired Complete Group in January 2014 for £9 million, in turn adding complex care capabilities to the existing homecare proposition

Further de-risking the business
• Restructured the defined benefits pension scheme resulting in a one-off, exceptional net credit to the income statement under IAS 19 (revised) of £10.2 million and reduces future increases in pension contributions
• Close to completing an exit from the mechanical and electrical engineering construction business – exceptional losses of £13.6 million in the year (2013: £25.2 million including business closure costs)
• Reducing exposure to the design and build element of the former Asset Management business – one-off, exceptional charges of £25.4 million in the year (2013: £nil)

Well positioned for further growth
• Robust balance sheet and strong financial position will support growth
• 84% of 2014-2015 budgeted revenue secured (prior year: 85%)
• Sales pipeline buoyant at £8.2 billion (2013: £8.7 billion) and order book remains strong at £8.7 billion (2013: £9.2 billion)

Read the report in full

MITIE appoints Richard Bailey as commercial director for TSM business

FTSE 250 strategic outsourcing company MITIE Group plc has appointed Richard Bailey as commercial director for its Total Security Management (TSM) business.

Richard Bailey joins MITIE TSM from Advance Security UK where he spent 14 years, most latterly as managing director for the company’s corporate and technologies division.

Bailey’s knowledge and experience in the industry were instrumental in growing Advance Security from a regionally-based business to become a national provider.

Richard succeeds James Gilding in his role as commercial director, and takes over the national remit for sales across the TSM business.

Richard Bailey: the new commercial director at MITIE TSM

“I’m delighted to have joined MITIE TSM at what is an exciting point in its continued development,” explained Bailey. “Since joining, I have been hugely impressed by a varied and prestigious customer base, a passionate senior team, a dynamic operation, driven support functions and a long term commitment to sustainable growth and development.”

Bailey continued: “I take great pride in being asked to lead a commercial team that has achieved so much over recent years, and I’m looking to bringing a fresh perspective and energetic approach to the commercial function in all areas. I believe that this can spark further innovation.”

Bailey added: “When I considered my next career move, I had been extremely impressed with MITIE’s vision and strategy in the security industry. This was the only choice for furthering my security career.”

Bob Forsyth: MITIE TSM’s managing director

Bob Forsyth, managing director at MITIE’s TSM business, added: “I’m delighted Richard has joined our business. His experience and business acumen makes him a real asset. Richard will drive our sustainable growth through transformational wins, relationship management and sector specialisms.”