British Land, which is one of the largest property development and investment companies in the UK, has awarded Incentive FM three new Shopping Centre contracts and renewed a further two agreements.
Incentive FM has been awarded contracts to provide a range of soft facilities services for Ealing Broadway in London, the Beaumont Shopping Centre in Leicester and the Crown Wharf Retail Park in Walsall.
British Land has also renewed Incentive FM’s existing contracts to provide similar services at the Whiteley Shopping Centre in Hampshire and at the Old Market in Hereford.
Under the Terms and Conditions of the three-year deals for each site, Incentive FM will be responsible for ensuring the Shopping Centres are secure, safe and clean as well as providing Front of House and customer service solutions in addition to looking after car parking at the busy locations.
Over 110 members of staff will be mobilised across all five sites where the teams will be using the latest equipment, technology and other systems coupled with Best-in-Class development training to enhance the quality of service delivery.
Richard Nield, head of retail operations at British Land, informed Security Matters: “The successful relationship we have built up with Incentive FM at the Whiteley and Old Market Shopping Centres, along with other retail locations, made it an obvious choice for us to award more contracts. The business is undoubtedly our preferred partner of choice for these sites.”
Glenn Wilson, operations director at Incentive FM, responded: “We look forward to continuing to support British Land with our added value and partnership approach. Our portfolio of Shopping Centres and retail parks now stretches the length and breadth of the country, from Inverness Shopping Park in Scotland right down to Drakes Circus in Plymouth. We are now operational at over 40 such sites in the UK.”