Tag Archives: Training

Newest version of UK Government’s G-Cloud set to include Advent IM

Advent IM has been part of the UK Government’s G-Cloud portal since its first release. It has now been announced that the newest iteration of the Crown Commercial Service (CCS) procurement platform will again provide direct public sector access to the company’s cyber security, risk management consultancy and training services.

Advent IM’s director, Julia McCarron, said: “Our long-standing relationship with the public sector has been consolidated by our availability over several iterations of the G-Cloud platform. The ability to procure cyber security and risk management services quickly and directly has been of great importance to our clients. We’re delighted to be listed on G-Cloud 10 and look forward to supporting more public sector bodies with high quality consulting and training.”

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Julia McCarron of Advent IM

The CCS is a commercial service for Government, acting on behalf of the Crown, to drive savings for the taxpayer and improve the quality of commercial and procurement activity across the public sector. CCS brings together, as one organisation, the Government Procurement Service – the commercial function of the Cabinet Office – as well as common goods and services procurement and commercial management currently undertaken by departments.

Its vision is to deliver value for the nation through outstanding commercial capability and quality customer service.

The CCS is an executive agency of the Cabinet Office and operates as a trading fund under the Government Trading Funds Act 1973.

*For further detail access https://www.digitalmarketplace.service.gov.uk/g-cloud/supplier/92582

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New service director introduces raft of customer services initiatives at STANLEY Security

To maintain a high level of customer service and product quality for the business going forward, Stephen Hodgkinson-Soto (STANLEY Security’s new service director) is concentrating on raising customer support levels, efficiency and Health and Safety practices at the same time as driving forward product development within the company.

Hodgkinson-Soto has worked at STANLEY Security since 2015, previously serving as an installation manager in the US. After moving back to the UK where he was born, Hodgkinson-Soto joined STANLEY Security’s British operation last year in the role of service director.

Recognising the “large learning curve” engendered by this promotion, Hodgkinson-Soto embraces the challenge and brings with him considerable skills and enthusiasm which are already beginning to bear fruit.

“Earlier in my career, I worked within the hotel industry and learned a lot about customer service,” stated Hodgkinson-Soto. “I’m looking to bring some of these aspects to the security industry which appears to me to be lacking in excellent customer service across the board. With the backing of the full STANLEY team, including our new general manager Matthew Marriott, it’s my intention to ensure that we lead the way here and stand out from other players in the market.”

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Stephen Hodgkinson-Soto

Hodgkinson-Soto is working closely alongside Leanne Taylor, head of customer service, to achieve these goals. The duo have already introduced the Customer First programme which moves away from traditional reactionary models in customer service to a more advanced proactive approach. Customer First is a wide sweeping programme addressing all areas of STANLEY’s customer service, from a Customer Discussion Guide aimed at maintaining positive contact with customers throughout their contract period right through to a Bespoke Management service for those customers that require more focused attention.

With responsibilities for a field service team comprising 110 engineers and associated regional managers across Britain, Hodgkinson-Soto is also concentrating on improving efficiency among that team by ensuring constituent members have the right equipment to perform their tasks and meet customers’ expectations.

As part of this, Hodgkinson-Soto has introduced an engineer training programme, which will instil engineers with additional knowledge via courses paid for by STANLEY. Hodgkinson-Soto is also looking to create a more formalised career path for engineers to recognise and reward their skills and experience.

Investing in the employees  

“Investing in our employees is a priority,” stated Hodgkinson-Soto, “as they not only undertake the work on the ground, but are also our company ambassadors who have the most direct contact with customers. We want them to be the best in the business and fly the flag for STANLEY Security.”

Hodgkinson-Soto’s remit as service director at STANLEY Security also includes overseeing Health and Safety, training and technology, in addition to quality and compliance for the business.

With all of these activities initiated in a relatively short time, Hodgkinson-Soto has plenty of plans for the future, including the formation of a remote maintenance team to specialise in resolving system issues without physical proximity. This will save resources and time for both STANLEY Security and its customers. He’s also working with the product team to develop new cutting-edge solutions for security and beyond.

“Since joining,” concluded Hodgkinson-Soto, “I’ve been working towards internal developments which aim to uphold STANLEY’s position in the market and also to set us apart as a true forward-thinking leader. It’s only by continuously strengthening our core internal practices that we can raise our game to excel at serving our customers. We believe in the necessity of constant improvement to stay ahead. It’s challenging and demanding, but we have the right team in place, the right attitude and the capability.”

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ASSA ABLOY UK relaunches Foundations Plus training course for security professionals

Access control solutions specialist ASSA ABLOY UK has relaunched its popular Foundations Plus course, which covers minimum performance standards, Dynamic Lockdown and the Construction Products Regulation.

The Foundations training course covers the majority of standards applicable to doorsets – from hinges through to door selectors – and helps delegates to understand the needs of a door, from its location within the building to the purpose the door must fulfil.

The Foundations Plus course represents an advanced add-on to the basic Foundations course, going one step further in educating delegates on industry terminology. This provides attendees with the knowledge to specify products that are suitable for both the application and door type.

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The course covers the locking and escape requirements for access control electric locking in both retrofit and new build applications, in turn ensuring a safe and secure solution. Enrolment on the Foundations Plus course is subject to having successfully completed the Foundations course.

Pat Jefferies, commercial director at ASSA ABLOY UK, said: “The first relaunched Foundations Plus course was successfully hosted at ASSA ABLOY UK’S headquarters on Friday 23 February, with a full house of customers and specifiers. The course uses the theory and knowledge gained from the basic Foundations course to ensure the correct specification of compliant electric locking solutions for access control doors. It provides an excellent link from the Foundations course to our more advanced training modules such as Electric Locking.”

Jefferies added: “Foundations and Foundations Plus can both be used to gain valuable Continuing Professional Development points, so we encourage anyone involved in the specification of doors and access control solutions, whether they’re an installer, a security manager, an end user or specifier, to be involved.”

*Foundations Plus course dates for 2018 are Friday 25 May, Friday 27 July and Friday 19 October. For further information or to book a place on one of the courses, visit www.abloy.co.uk/academy, call 01902 364 500 or e-mail: academy@abloy.co.uk

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Linx International Group to deliver security management programmes at new SIRA Training Centre in Dubai

The Linx International Group has announced that it will be delivering its award-winning security management programmes from the new training centre of the Security Industry Regulatory Authority (SIRA) in Dubai.

SIRA was created in 2016 and is the Government department responsible for setting the regulations, training and enforcements of security within Dubai.

Training will be delivered to international students by expert tutors at SIRA’s new Training Centre, which includes state-of-the-art technical workshops designed in collaboration with Linx International Group company Tavcom Training.

Security professionals will study and complete internationally-recognised and fully-accredited (BTEC and City & Guilds) security management courses including: Security Management, Risk Crisis and Disaster Management, Managing Security Surveys, Managing Security Risks in the Oil and Gas Sector, Kidnap and Ransom Management and Sea Port Security Management.

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SIRA’s Training Centre director Ahmed Albalooshy commented: “Through partnership with the Linx International Group we are providing Best-in-Class training at SIRA’s new state-of-the art Training Centre. Together, we’re delivering an exceptionally high-calibre of training to create experts whose talents are in demand in Dubai, as well as the wider Middle East.”

David Gill CSyP, managing director of the Linx International Group, added: “Dubai is a major global hub and well respected as a Centre of Excellence, and particularly so in the areas of technology, security and policing. The Linx International Group is proud to be working with SIRA to provide security professionals and those seeking to develop a career in security management in the Middle East with the UK’s premier security management training.” 

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Hanwha Techwin Europe unveils pan-European marketing and training alliance with ADI Global Distribution

Hanwha Techwin Europe has teamed up with ADI Global Distribution to create a pan-European marketing campaign designed to raise awareness of – and highlight the advantages that – Wisenet cameras, recording devices and video management software offer to installers and system integrators alike.

The two companies will conduct a wide range of marketing activities including live demonstrations of the comprehensive range of Wisenet video surveillance solutions at roadshows and seminars, while also placing advertisements in leading European electronic security publications and producing bespoke direct mail communications and eNewsletters.

“This is our first pan-European marketing initiative with Hanwha Techwin,” said Simon Middleton, marketing director of ADI’s EMEA businesses. “Our decision to do so reflects the value we place on the relationship formed between our two companies. It also demonstrates the confidence and trust we have in the ability of Wisenet products to provide installers and system integrators who source video surveillance solutions from ADI Global Distribution with a competitive edge.”

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Simon Middleton

Scope of the project

The campaign, which is to be implemented across all countries in Europe where ADI Global Distribution is working in partnership with Hanwha Techwin, will primarily be focused on educating the market on the benefits of Wisenet X cameras.

These 2 MP and 5 MP models are ‘supercharged’ by “the most powerful chipset ever incorporated into a full camera range” and equipped with “the world’s best motorised F0.94 varifocal low light lens” and “the world’s best 150 dB Wide Dynamic Range”.

In addition, the marketing campaign is designed to raise awareness of other Wisenet solutions including Wisenet HD+ analogue cameras which capture Full-HD images in 1080p without the need to upgrade cabling infrastructure, Wisenet Q entry level network cameras delivering feature-rich 2 MP or 4 MP images and premium, top of the range Wisenet P cameras delivering “superb quality” 4K (12 MP) images.

Wisenet solutions certificated training for ADI Global Distribution 

In support of the pan-European marketing alliance, Hanwha Techwin Europe has successfully completed the first phase of its certificated Wisenet product and solutions training programme for sales and technical staff across ADI Global Distribution in Northern Europe.

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Hemant Trivedi

“This represents a major investment in time for both UK-based ADI Global Distribution and Hanwha Techwin personnel,” said Hemant Trivedi, regional director for ADI. “It has proven to be time well spent as many of our sales and technical staff are now Hanwha Techwin accredited trainers and able to provide expert advice on the best combination of Wisenet cameras and recording devices for specific projects.”

*For more information on ADI Global Distribution visit www.adiglobal.com

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Hikvision opens new demonstration and training facility in Manchester

Hikvision has opened a Northern demonstration and training facility to support customers in the region. Based at Media City in Manchester, the new facility showcases the latest Hikvision products, solutions and technologies together with outlining the real-life benefits they can bring to both end users and installers of the products.

Also forming part of the facility is the new Hikvision Academy training centre which can comfortably train 30 engineers at one time in a number of courses including the popular HCSA training course along with the new Hikvision HCSP and VMS courses.

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To celebrate the official opening, Hikvision carried out guided tours of the new facility for invited guests, running through the latest products and technologies on display. This was followed by an evening event where the official ribbon-cutting ceremony took place.

“We’re delighted to officially open the new Hikvision demonstration and training facility here in Manchester,” said Gary Harmer, sales director for Hikvision UK & Ireland. “We take great pride in providing Best in Class products and solutions for our customers and their end users. Coupled with this, we’re showing commitment to our customers by listening to their requests and supporting them by providing the tools required to specify and install Hikvision solutions to the highest possible level.”

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*To find out more about the new Hikvision demonstration facility or the training courses available at the Hikvision Academy in Manchester visit www.hikvision.co.uk

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TDSi’s Ian Hoare gains Master’s degree from Bournemouth University

Integrated security manufacturer TDSi has announced that its software analyst and developer Ian Hoare has graduated with a Master’s degree in Cyber Security and Human Factors from Bournemouth University. Hoare’s qualification demonstrates the company’s continued commitment to research, education and training.

TDSi’s managing director John Davies commented: “We’re very proud that Ian has earned his Master’s degree, having worked extremely hard to study alongside his role at TDSi. As a company, we champion education and training as it benefits not only the person and the business, but also the security industry as a whole.”

Hoare elaborated on the significance of his new degree for his role at TDSi. “This new qualification demonstrates that I’m up-to-date with the very latest advances in cloud computing and online security. The TDSi team is always at the forefront of secure software for the modern world, but we’re keen to illustrate this with Continuing Professional Development, giving additional confidence to our customers that all has been done to secure their data.”

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Ian Hoare of TDSi

As part of his graduation process, Hoare produced a dissertation that examines the secure development life-cycle and how it can fit into the agile development process. He commented: “The Agile development process doesn’t allow for any security processes. There’s an argument that it shouldn’t, as it’s an overhead of the initial development.”

Hoare concluded: “However, it’s important to identify and mitigate vulnerabilities within the system, as the financial costs are far greater if vulnerabilities are found after the product is released. This is even more important with the EU’s looming General Data Protection Regulation, which comes into force in May next year.”

Hoare’s Master’s in Cyber Security and Human Factors is just part of an ongoing process of training and research. He concluded: “The cloud environment is continuously changing, with new threats evolving. It’s vital to use this knowledge now and to continuously keep this learning and information updated as technology and security needs evolve.”

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