Tag Archives: Training

ASSA ABLOY Security Solutions names initial partner businesses for CLIQ Go

A number of security providers have signed up to be dedicated partners for the new CLIQ Go from ASSA ABLOY Security Solutions, a UK division of ASSA ABLOY (the door opening solutions specialist).

The named security businesses include High Security Locking near Aylesbury, William Channon in London and John Planck Ltd in Chatham. By agreeing to be a CLIQ Go partner, these security providers have access to exclusive training and support from ASSA ABLOY Security Solutions to help them market and sell the platform.

Enabling SMEs to control security across their premises from a smart phone app, CLIQ Go combines mechanical and electronic security capabilities in order to meet the needs of today’s busy working environments.

The user-friendly CLIQ Go smart phone app allows business owners and authorised individuals to manage a site’s security from the cloud via a mobile phone, tablet or PC. Individual access rights can be instantly revoked or updated from these devices, subsequently enhancing security while also delivering the flexibility needed to amend these access rights ‘on the go’.

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With CLIQ Go, organisations can schedule access rights to a room or area for contractors or other workers that may only be visiting a site for a specified amount of time. Furthermore, as an end user business grows, the CLIQ Go system can be easily expanded with minimal disruption.

Simon Wilson, national sales manager for ASSA CLIQ Remote at ASSA ABLOY Security Solutions, said: “Issues such as lost keys can be a serious security risk. Traditional mechanical locking solutions no longer offer a robust enough solution for many modern businesses. CLIQ Go offers an easy-to-manage access control system.”

Wilson continued: “CLIQ Go is quickly becoming a very popular option for many organisations, with installers and resellers keen to stock the solution. Indeed, with just one mechanical key profile, resellers can easily keep the solution in stock for fast delivery and, with no doors to wire, installation is a straightforward process.”

In conclusion, Wilson informed Risk Xtra: “We’re delighted to welcome our new CLIQ Go partners. We’ll be providing ongoing training and support to help them maximise opportunities for promoting this innovative system to their customers.”

*For more information on CLIQ Go and how to become a partner contact Simon Wilson at simon.wilson@assaabloy.com or visit www.assaabloy.co.uk

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Tavcom Training and Banham Academy offer BTEC Level 3 training pathway to Trailblazer apprentices

Tavcom Training has partnered with the Banham Academy to provide a professional training pathway for apprentices on the new Trailblazer scheme. The Trailblazer apprenticeship standard for the fire, security and emergency systems industry is approved by the Department for Business, Innovation and Skills. Now, Banham Academy and Tavcom Training are going further with the inclusion of professional qualifications.

The BTEC Level 3 courses developed by Tavcom Training deliver comprehensive security training during the three-year apprenticeship through a combination of online and classroom teaching, practical exercises, assessments and examinations.

Paul Tennent CTSP, executive director at Tavcom Training, stated: “Working in partnership with the Banham Academy, we’re ensuring that apprentices gain an essential understanding of theory combined with practical industry experience to kick-start their careers. Meanwhile, the security industry benefits from a steady stream of fully-trained and qualified engineers at the end of the process.”

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Kevin Faulkner (left) and Paul Tennent

The first cohort of Banham Academy Trailblazer apprentices has already embarked on the BTEC Level 3 training pathway. Kevin Faulkner, the Banham Academy’s operations director, explained: “We’re delighted to be working alongside Tavcom Training to ensure quality materials and practices are available to support the delivery of our apprenticeships. Achieving the Tavcom qualifications is a great way to measure the progress of our learners, while the accreditation provided motivates them on the pathway towards completing their apprenticeship. ”

Paul Tennent concluded: “We’re proud to be supporting young engineers and helping to bring new and fully-qualified talent to the sector. We also believe it’s vital that, ultimately, all Trailblazer participants have a level playing field on which to compete. Our aim is to raise standards in general across the scheme.”

*For further details on the Banham Academy Trailblazer apprenticeship scheme visit www.banham.co.uk/banham-group-trailblazer-apprenticeship/

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Fire Industry Association to assess current fire industry market conditions

The Fire Industry Association (FIA) – the UK’s largest Trade Association for the fire safety sector – is to carry out its latest large-scale survey designed to assess the current market conditions within the UK fire market.

The Market Conditions Survey, which is conducted every year, asks businesses within the fire market to voice their opinions on various areas of trade, such as the number of orders and quotations provided, and tracks their views on the need for training and personnel.

The FIA is asking businesses working within the fire sector to contribute to the survey as this will form an essential piece of research and help when it comes to predicting the market trends within the industry.

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As an added incentive, the FIA is offering respondents to the survey the chance to win a £50 Amazon voucher. For those who are quick enough, the first 100 people to enter will be given two entries into the prize draw.

The FIA promises full confidentiality. No names or businesses will be singled out within the report.

To take part, click on the links below, depending on whether you or your business is a member or a non-member of the Trade Association.

*Members: https://r1.dotmailer-surveys.com/7416bb21-9f2ufcea

*Non-Members: https://r1.dotmailer-surveys.com/7416bb21-322ufb33

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Pointer named Premium Partner within newly re-launched Panasonic Security Partner Programme

Pointer has become the first UK integrator to achieve Premium Partner status as part of the newly re-launched Panasonic Security Partner Programme.

The Japanese manufacturer refreshed its channel partner programme earlier this year and installers and integrators involved in video surveillance installations were invited to participate, with their status determined by their level of product training, sales volume and end user feedback.

Premium Partner status gives Pointer – a specialist in the design, installation, service, maintenance and monitoring of electronic security systems – access to additional support from the surveillance systems manufacturer as well as access to pre-qualified sales leads via the dedicated Partner Portal.

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Additional benefits include five-year warranties, advanced product replacement, training, technical advice and preferential placement within the Panasonic ‘Where To Buy’ listing on the website.

“Pointer has proven to be an excellent partner for Panasonic,” said Gerard Figols, European category manager at Panasonic. “The company’s expertise in high-end, mission-critical installations suits our product portfolio. We receive a large number of end user leads requesting solutions or products every day, and Premium Partner status means Pointer will have first refusal on these opportunities.”

Pointer has been in business for nearly 50 years. Providing services throughout the UK, it has the knowledge and experience to deliver large-scale projects for blue chip clients that recognise the importance of managing risk for their staff, property and key data.

Pointer’s director Sandy Rowan explained: “We’re delighted to have achieved Premium Partner status with Panasonic. It’s a direct indication of the dedication that our sales and engineering team has when it comes to training and improving their market knowledge. We think that our customers can benefit greatly from Pointer being a Premium Partner of Panasonic, not least in terms of the greater access to support and replacement technology that this affords.”

*For more information on Panasonic Security Solutions visit: https://business.panasonic.co.uk/security-solutions/

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Newest version of UK Government’s G-Cloud set to include Advent IM

Advent IM has been part of the UK Government’s G-Cloud portal since its first release. It has now been announced that the newest iteration of the Crown Commercial Service (CCS) procurement platform will again provide direct public sector access to the company’s cyber security, risk management consultancy and training services.

Advent IM’s director, Julia McCarron, said: “Our long-standing relationship with the public sector has been consolidated by our availability over several iterations of the G-Cloud platform. The ability to procure cyber security and risk management services quickly and directly has been of great importance to our clients. We’re delighted to be listed on G-Cloud 10 and look forward to supporting more public sector bodies with high quality consulting and training.”

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Julia McCarron of Advent IM

The CCS is a commercial service for Government, acting on behalf of the Crown, to drive savings for the taxpayer and improve the quality of commercial and procurement activity across the public sector. CCS brings together, as one organisation, the Government Procurement Service – the commercial function of the Cabinet Office – as well as common goods and services procurement and commercial management currently undertaken by departments.

Its vision is to deliver value for the nation through outstanding commercial capability and quality customer service.

The CCS is an executive agency of the Cabinet Office and operates as a trading fund under the Government Trading Funds Act 1973.

*For further detail access https://www.digitalmarketplace.service.gov.uk/g-cloud/supplier/92582

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New service director introduces raft of customer services initiatives at STANLEY Security

To maintain a high level of customer service and product quality for the business going forward, Stephen Hodgkinson-Soto (STANLEY Security’s new service director) is concentrating on raising customer support levels, efficiency and Health and Safety practices at the same time as driving forward product development within the company.

Hodgkinson-Soto has worked at STANLEY Security since 2015, previously serving as an installation manager in the US. After moving back to the UK where he was born, Hodgkinson-Soto joined STANLEY Security’s British operation last year in the role of service director.

Recognising the “large learning curve” engendered by this promotion, Hodgkinson-Soto embraces the challenge and brings with him considerable skills and enthusiasm which are already beginning to bear fruit.

“Earlier in my career, I worked within the hotel industry and learned a lot about customer service,” stated Hodgkinson-Soto. “I’m looking to bring some of these aspects to the security industry which appears to me to be lacking in excellent customer service across the board. With the backing of the full STANLEY team, including our new general manager Matthew Marriott, it’s my intention to ensure that we lead the way here and stand out from other players in the market.”

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Stephen Hodgkinson-Soto

Hodgkinson-Soto is working closely alongside Leanne Taylor, head of customer service, to achieve these goals. The duo have already introduced the Customer First programme which moves away from traditional reactionary models in customer service to a more advanced proactive approach. Customer First is a wide sweeping programme addressing all areas of STANLEY’s customer service, from a Customer Discussion Guide aimed at maintaining positive contact with customers throughout their contract period right through to a Bespoke Management service for those customers that require more focused attention.

With responsibilities for a field service team comprising 110 engineers and associated regional managers across Britain, Hodgkinson-Soto is also concentrating on improving efficiency among that team by ensuring constituent members have the right equipment to perform their tasks and meet customers’ expectations.

As part of this, Hodgkinson-Soto has introduced an engineer training programme, which will instil engineers with additional knowledge via courses paid for by STANLEY. Hodgkinson-Soto is also looking to create a more formalised career path for engineers to recognise and reward their skills and experience.

Investing in the employees  

“Investing in our employees is a priority,” stated Hodgkinson-Soto, “as they not only undertake the work on the ground, but are also our company ambassadors who have the most direct contact with customers. We want them to be the best in the business and fly the flag for STANLEY Security.”

Hodgkinson-Soto’s remit as service director at STANLEY Security also includes overseeing Health and Safety, training and technology, in addition to quality and compliance for the business.

With all of these activities initiated in a relatively short time, Hodgkinson-Soto has plenty of plans for the future, including the formation of a remote maintenance team to specialise in resolving system issues without physical proximity. This will save resources and time for both STANLEY Security and its customers. He’s also working with the product team to develop new cutting-edge solutions for security and beyond.

“Since joining,” concluded Hodgkinson-Soto, “I’ve been working towards internal developments which aim to uphold STANLEY’s position in the market and also to set us apart as a true forward-thinking leader. It’s only by continuously strengthening our core internal practices that we can raise our game to excel at serving our customers. We believe in the necessity of constant improvement to stay ahead. It’s challenging and demanding, but we have the right team in place, the right attitude and the capability.”

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ASSA ABLOY UK relaunches Foundations Plus training course for security professionals

Access control solutions specialist ASSA ABLOY UK has relaunched its popular Foundations Plus course, which covers minimum performance standards, Dynamic Lockdown and the Construction Products Regulation.

The Foundations training course covers the majority of standards applicable to doorsets – from hinges through to door selectors – and helps delegates to understand the needs of a door, from its location within the building to the purpose the door must fulfil.

The Foundations Plus course represents an advanced add-on to the basic Foundations course, going one step further in educating delegates on industry terminology. This provides attendees with the knowledge to specify products that are suitable for both the application and door type.

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The course covers the locking and escape requirements for access control electric locking in both retrofit and new build applications, in turn ensuring a safe and secure solution. Enrolment on the Foundations Plus course is subject to having successfully completed the Foundations course.

Pat Jefferies, commercial director at ASSA ABLOY UK, said: “The first relaunched Foundations Plus course was successfully hosted at ASSA ABLOY UK’S headquarters on Friday 23 February, with a full house of customers and specifiers. The course uses the theory and knowledge gained from the basic Foundations course to ensure the correct specification of compliant electric locking solutions for access control doors. It provides an excellent link from the Foundations course to our more advanced training modules such as Electric Locking.”

Jefferies added: “Foundations and Foundations Plus can both be used to gain valuable Continuing Professional Development points, so we encourage anyone involved in the specification of doors and access control solutions, whether they’re an installer, a security manager, an end user or specifier, to be involved.”

*Foundations Plus course dates for 2018 are Friday 25 May, Friday 27 July and Friday 19 October. For further information or to book a place on one of the courses, visit www.abloy.co.uk/academy, call 01902 364 500 or e-mail: academy@abloy.co.uk

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