Global fire safety systems developer Advanced has been awarded the Highly Commended for Service Excellence trophy at the annual Safety and Health Excellence (SHE) Awards 2018, recently held at the NEC in Birmingham.
The company received the commendation in the British Service Industry Federation (BSIF) Customer Service Award category on the back of its technical support and Advanced 360. This online portal gives customers free access (during the lifetime of their products) to a range of services including training, technical manuals and sales and marketing support.
Paul Duffy, technical support manager at Advanced who accepted the award, said: “To receive the Highly Commended Award for Service Excellence is a huge achievement and great recognition for the work of our customer services team. We’re committed to making it as easy as possible for our customers to gain the support and information they need when they need it. Advanced 360 helps in achieving this and is constantly evolving to meet our customers’ needs.”
The SHE Awards were organised by Western Business Exhibitions in conjunction with the BSIF. The BSIF Customer Service Award recognises companies operating in the fields of Health and Safety which offer exceptional and innovative service solutions. Winners were chosen based on the number of votes cast by customers who were asked to rate their suppliers’ service quality.
Advanced develops and manufactures intelligent fire safety systems, from single panel installations through to large, multi-site networks. Products include complete fire detection systems, multi-protocol fire panels, extinguishing control, fire paging and false alarm management solutions.