Tag Archives: Alarm Receiving Centre

Arc Monitoring appoints Jo Hastings in marketing executive’s role

Arc Monitoring, the NSI Gold-approved CCTV monitoring and Alarm Receiving Centre, has appointed Jo Hastings as the company’s new marketing executive.

Hastings brings five years’ worth of B2B marketing and design experience to Arc Monitoring, which was formed back in 1999. Having graduated with a BA Honours degree in Media Production at Plymouth Marjon, Hastings most recently worked at publishing company Reach plc.

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Wayne Dietrich welcomes Jo Hastings to Arc Monitoring

Through time, Hastings has developed a variety of marketing skills and has particular strengths in advertising, design and social media. How, Hastings will be focusing on creating Arc Monitoring’s marketing strategy in line with the business’ strategic goals.

Commenting on her new role, Hastings informed Risk Xtra: “I’m really looking forward to working with such an innovative company and having a whole new industry to learn about. It’s an exciting time in my career to be taking on new challenges and working with the team at Arc Monitoring.”

Wayne Dietrich, business development manager at Arc Monitoring, added: “We’re really excited to welcome Jo to Arc Monitoring in this newly created role and look forward to her experience contributing to growing our customer base of professional installers across the UK. The position further compliments our ongoing investment in people and infrastructure to cement our position as the independent remote monitoring expert.”

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Remote sites upgrade delivers enhanced security for energy provider

Working to a tight ten-week schedule, four teams of Secom engineers recently completed a significant electronic security upgrade at no less than 150 critical sites resident within the UK’s energy infrastructure network.

The project – covering offices as well as remote locations with no staff – involved replacing key legacy equipment and software to create a superior platform for the remote monitoring of CCTV surveillance systems. It brought the 150 sites up to the same high standards of security as the customer’s other 250-plus sites across the UK.

Phil Lamb, Secom’s general manager for regional sales, feels that installation of new transmission units has allowed a switch for all of the customer’s sites to a more robust and cutting-edge video control platform in the Alarm Receiving Centre.

“Security is of course a major consideration for infrastructure service providers, but can prove to be challenging because of the many remote locations needed to ensure uninterrupted delivery to consumers nationwide. Reliable CCTV and alarm systems are important tools in dealing with issues that might affect the continuity of supply or any other risks of compromising security or Health and Safety concerns if, for example, there’s an unauthorised entry.”

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Lamb said the customer was facing a critical need as its existing transmission units had become obsolete. With the existing video management software there was a growing risk of losing connectivity with remote sites – and also, therefore, visibility of site issues.

“The decision to replace obsolete hardware and software was initiated to mitigate the risk of major security incidents by creating a more stable platform. Our role was to replace the end-of-life kit with the latest generation transmission units. As the incumbent service provider, we have intimate knowledge of each site and could evade potential issues, using our engineering skills to design issues out of the tight schedule by dint of using detailed process maps.”

The software platform was upgraded to meet customer expectations. Due to the nature of the replacement project, Secom hand-picked engineers for the four teams and also provided dedicated project managers.

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Military grade perimeter detection solution to be showcased by CLD Fencing Systems at IFSEC International

CLD Fencing Systems, the UK supplier of rigid mesh fencing systems and security gates, will be debuting a state-of-the-art military grade perimeter detection system in the form of the SV5000 at IFSEC International 2017. Designed to offer a fully-autonomous PTZ camera with wireless detection, the system is powered by solar energy allowing rapid deployment to the most remote locations around the world.

With the ability to push video to any Alarm Receiving Centre (ARC) globally on detection of a threat, the system can also pull video on demand to any Android or iOS device via a dedicated app. This feature means that the system can sleep and save battery power until a detection occurs.

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Once ‘awakened’, it the sends all communication across a fully-encrypted GSM WAN network thanks to its bespoke point-to-point encrypted network and military-based compression. This is in opposition to standard systems that have to rely on data-heavy TCP IP backbones.

The system requires no hard-wired power or communication network and offers a highly cost-effective detection system that can be integrated and placed alongside existing networks. With the ability to be mounted on either a permanent post, building, fence line or via CLDs FenceSafe temporary fencing solution, the SV5000 perimeter detection system is said to offer a ‘first’ for the protection of estates and assets.

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*Live demonstrations will be available on Stand C1570 at IFSEC International from Tuesday 20 June to Thursday 22 June. For further information contact CLD Fencing Systems via e-mail at info@cld-fencing.com

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Lone worker protection provider Send for Help Group reports record growth for fourth year running

The Send for Help Group has just posted financials detailing record growth and profits for the financial year 2015-2016. Published in the Send for Help Group’s Annual Report, the figures state that for the year ending 31 March 2016, turnover was up 81% year-on-year while operating profits had also increased by 42% within the same period.

Results for 2015-2016 saw the company turnover increase to £6.1 million, with a gross margin of £4.94 million and profits of £1.5 million (complete with an adjusted EBITDA* figure of £3 million).

The business has maintained its position by dint of continued product development and delivering the highest levels of customer service through its subsidiary brands – Skyguard and Guardian24.

The previous financial year had seen the Send for Help Group acquire Guardian24, adding a second well-established market player (alongside Skyguard) to its portfolio. The full benefits of this acquisition have been reflected in these published results.

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The Send for Help Group provides personal alarms and mobile phone applications linked to its fully-accredited Alarm Receiving Centre, which in turn delivers 24/7 back-up and protection for lone workers and those at risk. The group primarily operates in the UK and Ireland serving over 100 NHS trusts, 200 housing associations and 150 local authorities as well as hundreds of commercial organisations. Over half the UK’s police forces trust and use Send for Help Group’s alarms to protect the most vulnerable in society.

This year, the business has gained the highest industry accreditations from the National Security Inspectorate and the Police’s Secured by Design scheme.

Send for Help Group’s CEO James Murray said: “The directors are delighted with these results, which shows the company’s turnover and profit yet again increasing year-on-year. Despite the uncertain economic environment, the business has achieved excellent results for 2016 and the directors are confident that we will continue to build on this success story in 2017. With a strong management team, a healthy sales pipeline and some exciting new products in development, there are excellent prospects for further growth in the coming year.”

Murray concluded: “We’re delivering shareholder value by making the Send for Help Group a more profitable business through improved gross margins and prudent cost management. Our incentive mechanisms for early settlement of multi-year contracts generate strong cash flows, while we actively seek value-adding growth opportunities. We’re fully committed to operating with strong financial discipline and a conservative view towards risk.”

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Lodge Service organises Intelligence Centre Open Days on 26 and 27 April

Lodge Service is inviting security installers and property managers to view its new Lodg:IC Intelligence Centre in Redditch, Worcestershire on Tuesday 26 and Wednesday 27 April.

Visitors can view the Cat 2 Alarm Receiving Centre and enjoy demonstrations of new monitoring and communications technologies as well as have their questions answered on issues of connectivity, compatibility and testing.

The Intelligence Centre offers 24-7 fire and security monitoring, as well as two-way communication for signal verification and reporting. A feature is the technical assistance available for solution end users. This ensures a prompt response to all enquiries.

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Services include 24-7 control and centralised management of security, power and other building resources. Almost any web-enabled system or service can be supported, in fact, with real-time monitoring and alerts delivered to smart phones, tablets or other selected devices.

The intelligence network combines the control of on-site security systems as well as security guarding, investigations, staff screening and other personnel services through a single source.

*To book your place on one of the Open Days e-mail: asmith@lodgeservice.com or telephone 01527 587153

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Vicom helps London Underground protect key depot with security solution from MOBOTIX

MOBOTIX AG, a leading manufacturer of digital high resolution, network-based video security systems has been involved with a project for London Underground (LU) using thermal imaging technology to protect a service depot.

At one of its service depots, LU began a security upgrade project that needed to take into account the limitations imposed by the depot’s location while addressing the need to maintain 24-hour a day access complete with a full audit of who has accessed the site and what equipment had been removed.

LU was also keen to avoid using cumbersome PTZ cameras and external housings while still ensuring the site was always covered and using the least number of devices to increase reliability of the system.

Vicom, a highly-regarded systems specialist with a number of successful rail sector projects under its belt, duly proposed an innovative solution using a combination of MOBOTIX thermal and hemispheric cameras featuring advanced analytics with local access control and remote monitoring.

By using MOBOTIX’s decentralised concept and dual lens cameras, the proposal would provide intelligent analytics able to detect site intruders during the day and night without the need for external perimeter lighting.

Site survey and capability testing

Vicom carried out a detailed site survey and capability test at the depot location to ensure the site could be monitored both day and night.

Due to the dual lens capabilities and hemispheric models, the entire site was designed to be secured using just six cameras.

The system is also integrated alongside IP access control, intruder alarm and Public Address systems which are remotely monitored 365 days per annum by an NSI Gold-accredited Alarm Receiving Centre (ARC).

Through the use of built-in Power-over-Ethernet capability and the MOBOTIX MxPEG video encoder technology, all video from the site is relayed back to the ARC over a single BT provisioned broadband circuit.

The simplicity of the installation meant that the whole project, including exhaustive testing and sign-off phases, took just 12 weeks to complete.

The flexibility of the system means that different areas can be armed independently while the thermal imaging combined with the MOBOTIX MxAnalytics system built into each camera can detect movement and emit an audible alarm, warning any intruders to leave the area.

MxAnalytics also makes it possible to track the movement of people and objects in a given image. The end user is able to collect statistical behaviour data to maintain a complete audit of site activity.

Since implementation, the system has been extremely effective with only some minor remedial work required to secure the site against the encroachment of urban wildlife such as foxes that occasionally trigged alarms.

Adoption at other sites

John Hinds CEng MIET, senior telecommunications engineer at London Underground, said: “This has proven to be a successful project. Based on the results, it’s definitely an approach we could consider adopting at other sites across the capital.”

Paul Bonnet, managing director for Vicom, added: “This is a great example of how innovative IP video surveillance systems can help save hundreds of thousands of pounds each year in security guarding costs while at the same time delivering the flexibility and accessibility that customers require without compromising on security.”

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Leading charity RNIB turns to Guardian24 for lone worker protection via smart phone app

The Royal National Institute of Blind People (RNIB) has turned to Guardian24 to help the organisation make good on its Duty of Care towards the charity’s lone workers by equipping them with the latest in smart phone app technology. That software enables all solution end users to quickly and discreetly raise an alarm in the event of an emergency scenario, even when the phone’s keypad is locked.

The RNIB deploys a large number of staff who visit people in their homes and offer support to meet the needs of blind and partially-sighted individuals. However, the majority of these staff work alone. As there’s no immediate help at hand, lone working staff are immediately exposed to a greater risk of injury, assault or accidents.

The RNIB wanted a cost-effective solution to help improve individuals’ personal safety regimes, particularly as some of the staff are visually and/or hearing impaired themselves.

As one of the most well-known and respected charities in the UK, the RNIB fully understands the importance of lone worker protection, both from the perspective of personal well-being as well as that of the charity’s own reputation.

Users of Guardian24’s smart phone application can leave details of their movements and whereabouts via their mobile phone. If a user fails to notify the system when they finish a task, Guardian24 will attempt to contact them. If they don’t answer and their safety cannot be verified, Guardian24 will then escalate the incident (thereby conforming to the RNIB’s personalised emergency procedures).

If a user feels at risk, they can also call for help via the ‘Panic Alarm’ function by pressing an assigned key on their mobile device. They’re able to do so even if the device should be locked or in standby mode. This will call Guardian24’s dedicated 24-hour Alarm Receiving Centre.

Using the GPS capability of the phone, the lone worker can also be easily located. All recordings are saved and may be used as evidence in court if required.

The application is easy to install on all major smart phone operating systems and is supplied with a wealth of options including GPS tracking and locating services.

No hardware is involved so the service is extremely cost-effective. There are often budget challenges, particularly for charities who aim to apportion the majority of income on their core objectives. With Guardian24’s smart phone application, there’s no upfront cost and only a minimal service subscription to pay.

That last point isn’t lost on Glenn Hurst of the RNIB Supplier Management Team. “There will always be budget challenges in getting something like this approved,” said Hurst, “so the more cost-effective the solution, the better it is for all concerned. However, it’s also about finding the right balance for lone worker provision based upon employee needs. Some of the staff at the RNIB using this service are visually and/or hearing impaired. This service meets their needs as well as providing an excellent, easy-to-use lone worker reporting and monitoring tool.”

Guardian24’s marketing director Will Murray added: “Every organisation in the UK is required to fulfil a legal and moral Duty of Care towards their employees. Safe working arrangements for lone workers are no different to organising the safety of other employees. The RNIB recognises this and has acted accordingly by adopting a lone worker protection solution.”

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