Globalstar Europe Satellite Services Ltd, a wholly-owned subsidiary of Globalstar Inc and a specialist in the field of satellite messaging and emergency notification technologies, has announced that Scottish Water has deployed over 250 SPOT Gen3 satellite messengers to safeguard employees who work on their own in areas with unreliable or non-existent mobile coverage.
Hundreds of Scottish Water employees work in remote parts of the country, often on a solo basis, and manage assets including the reservoirs that supply water to over 2.54 million households and 152,000 businesses. While 49 remote-working teams are already using SPOT, Scottish Water is also offering devices to all other employees registered as lone workers. These employees now have a communications lifeline wherever they are, with small, robust SPOT Gen3 devices that communicate reliably over Globalstar’s Low Earth Orbit satellite network.
Scottish Water has pre-configured the SPOT Gen3 devices with two services. If an employee has an emergency, they can press SPOT’s one-touch SOS button. There’s also a Help button for non-life-threatening situations. Pressing either button automatically transmits the end user’s precise GPS location to Scottish Water’s Internal Communications Centre (ICC). The ICC operators then either contact the Emergency Services or locate a nearby Scottish Water team who can help their colleague.
Scottish Water chose SPOT Gen3 because of its ease of use and robustness, in addition to the accuracy of its GPS transmissions. Before deploying SPOT earlier this year, Scottish Water relied solely on a system whereby employees registered their planned movements by phone then, if they didn’t call back by an agreed time, the issue would be escalated through their line managers.
“With winter around the corner, we expect SPOT to come into its own as an important part of our Health and Safety strategy,” said Kes Juskowiak, water operations general manager at Scottish Water. “With reliable satellite communications, we can get help to our employees whenever it’s needed and wherever they might be. SPOT is a lifeline providing reassurance to families and colleagues that each lone worker is in safe hands.”
Scottish Water procured the SPOTs through UK specialist wireless and satellite reseller Global Telesat Communications (GTC), a subsidiary of the Orbital Tracking Corp. GTC recently surpassed the milestone of selling 15,000 SPOT devices.
“With staff welfare moving up the corporate agenda, we’re seeing a significant adoption of SPOT by commercial and non-commercial organisations worldwide,” said Gary King, Globalstar’s EMEA sales manager for SPOT. “By deploying SPOT, Scottish Water is demonstrating its commitment to safeguarding its employees as they go about their work in some of the most remote parts of the UK.”