Tag Archives: Health and Safety

Chubb businesses honoured with duo of RoSPA Gold Awards for Occupational Health and Safety

Chubb Systems Ltd has received a Gold Award from the Royal Society for the Prevention of Accidents (RoSPA) for the sixth consecutive year, while Chubb Fire & Security Limited has won the Gold Award for the third time following its first such accolade in 2016.

RoSPA Gold Award winners are recognised for achieving a high level of performance while demonstrating well-developed occupational Health and Safety management systems and cultures, outstanding control of risk and low levels of error, harm and loss.

In addition to its award, Chubb Systems Ltd received a gold medal in recognition of achieving the top Gold Award for six consecutive years.

Nichola Maher, EH&S manager at Chubb Systems Ltd, explained to Risk Xtra that the award and medal are testament to a sustained commitment to the environment in addition to Health and Safety. “We continually assess all areas of behaviour and culture to ensure that the environment and Health and Safety are at the forefront of everything we do. The RoSPA awards are an important opportunity for us to celebrate the business’ achievements in ensuring that employees are working to Best Practice safety standards.”

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Left to Right: Mark Redding (head of EH&S at Chubb Fire & Security Limited), Ronnie Wineberg (service engineer for Chubb Systems Ltd), Nichola Maher (EH&S manager for Chubb Systems Ltd) and Paul Cosentino (EH&S manager at Chubb Fire & Security Limited)

This year, Chubb Systems Ltd’s trophy from RoSPA was accepted by service engineer Ronnie Wineberg who won the business’ own annual Recognition Award for going above and beyond the call of duty in support of Chubb’s Health and Safety practices.

“Having robust Health and Safety practices at work is essential,” said Wineberg. “As employees, by demonstrating our commitment to these practices, we’re all helping to ensure that we can go home safely at the end of a shift. I was proud to collect the award in recognition of Chubb’s Health and Safety practices and my own commitment to them.”

Mark Redding, head of environmental Health and Safety at Chubb Fire & Security Limited, added: “RoSPA is extremely important to the entire business. The awards demonstrate to outside bodies and customers alike Chubb’s overriding commitment to safe working practices. It’s an award the whole business should take ownership of and feel proud in achieving.”

By attaining a RoSPA Award, an organisation is proving its commitment to maintaining a well-balanced approach towards Health and Ssafety management, as well as demonstrating superior practices in areas like leadership and workplace contribution.

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New service director introduces raft of customer services initiatives at STANLEY Security

To maintain a high level of customer service and product quality for the business going forward, Stephen Hodgkinson-Soto (STANLEY Security’s new service director) is concentrating on raising customer support levels, efficiency and Health and Safety practices at the same time as driving forward product development within the company.

Hodgkinson-Soto has worked at STANLEY Security since 2015, previously serving as an installation manager in the US. After moving back to the UK where he was born, Hodgkinson-Soto joined STANLEY Security’s British operation last year in the role of service director.

Recognising the “large learning curve” engendered by this promotion, Hodgkinson-Soto embraces the challenge and brings with him considerable skills and enthusiasm which are already beginning to bear fruit.

“Earlier in my career, I worked within the hotel industry and learned a lot about customer service,” stated Hodgkinson-Soto. “I’m looking to bring some of these aspects to the security industry which appears to me to be lacking in excellent customer service across the board. With the backing of the full STANLEY team, including our new general manager Matthew Marriott, it’s my intention to ensure that we lead the way here and stand out from other players in the market.”

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Stephen Hodgkinson-Soto

Hodgkinson-Soto is working closely alongside Leanne Taylor, head of customer service, to achieve these goals. The duo have already introduced the Customer First programme which moves away from traditional reactionary models in customer service to a more advanced proactive approach. Customer First is a wide sweeping programme addressing all areas of STANLEY’s customer service, from a Customer Discussion Guide aimed at maintaining positive contact with customers throughout their contract period right through to a Bespoke Management service for those customers that require more focused attention.

With responsibilities for a field service team comprising 110 engineers and associated regional managers across Britain, Hodgkinson-Soto is also concentrating on improving efficiency among that team by ensuring constituent members have the right equipment to perform their tasks and meet customers’ expectations.

As part of this, Hodgkinson-Soto has introduced an engineer training programme, which will instil engineers with additional knowledge via courses paid for by STANLEY. Hodgkinson-Soto is also looking to create a more formalised career path for engineers to recognise and reward their skills and experience.

Investing in the employees  

“Investing in our employees is a priority,” stated Hodgkinson-Soto, “as they not only undertake the work on the ground, but are also our company ambassadors who have the most direct contact with customers. We want them to be the best in the business and fly the flag for STANLEY Security.”

Hodgkinson-Soto’s remit as service director at STANLEY Security also includes overseeing Health and Safety, training and technology, in addition to quality and compliance for the business.

With all of these activities initiated in a relatively short time, Hodgkinson-Soto has plenty of plans for the future, including the formation of a remote maintenance team to specialise in resolving system issues without physical proximity. This will save resources and time for both STANLEY Security and its customers. He’s also working with the product team to develop new cutting-edge solutions for security and beyond.

“Since joining,” concluded Hodgkinson-Soto, “I’ve been working towards internal developments which aim to uphold STANLEY’s position in the market and also to set us apart as a true forward-thinking leader. It’s only by continuously strengthening our core internal practices that we can raise our game to excel at serving our customers. We believe in the necessity of constant improvement to stay ahead. It’s challenging and demanding, but we have the right team in place, the right attitude and the capability.”

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Prestigious Gold Award bestowed upon STANLEY Security by RoSPA for commitment to Health and Safety issues

In recognition of continuous improvement and achieving its ‘Zero Harm’ vision, STANLEY Security has been presented with the Gold Award by the Royal Society for the Prevention of Accidents (RoSPA).

STANLEY Security was selected as a Gold Award winner based on its Health and Safety documentation which proves the company takes note of incidences and then makes improvements to Health and Safety practices based on them.

The RoSPA Awards are highly-respected in the Health and Safety arena, with 2,000 entrants every year from organisations which have proven continual excellence in the workplace, demonstrating a commitment to the well-being of not only employees, but all those who interact with them.

The Judging Panel for 2018 comprised of independent Health and Safety representatives from the National Examination Board in Occupational Safety and Health (NEBOSH), Manchester and Aston Universities, the Engineering Construction Industry Association, RoSPA itself, Southern Water, the Unite Trade Union and Sainsbury’s.

Peter Walker, EHS manager for STANLEY Security, said: “It’s pleasing to know that our hard work and the dedication that we display towards Health and Safety is taken seriously not just by individuals from within STANLEY Security, but also renowned peers who have chosen to shine a light on our efforts as well. STANLEY Security has always made Health and Safety a key priority within the organisation and in regards to our customers as well.”

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Walker went on to state: “Our RoSPA Gold Award win is not just cause for celebration for the hard work that we invest in maintaining our Health and Safety. It’s also an active opportunity to prove to our large and small clients alike our expertise and capabilities in the Health and Safety arena. We actively encourage a specific culture within STANLEY Security so colleagues know that our Health and Safety procedures and regulations have been put in place for their benefit.”

Building on its win, STANLEY Security is practising Hazard Reporting and Near Miss Reporting such that accidents are not only dealt with once they occur, but also so the causes of accidents are identified and eliminated to help prevent them from happening again. The practice comprises an assessment to identify potential hazards which may be both subtle and varied in nature.

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Advanced receives coveted Safety and Health Excellence Award from BSIF for quality of customer service

Global fire safety systems developer Advanced has been awarded the Highly Commended for Service Excellence trophy at the annual Safety and Health Excellence (SHE) Awards 2018, recently held at the NEC in Birmingham.

The company received the commendation in the British Service Industry Federation (BSIF) Customer Service Award category on the back of its technical support and Advanced 360. This online portal gives customers free access (during the lifetime of their products) to a range of services including training, technical manuals and sales and marketing support.

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Paul Duffy, technical support manager at Advanced who accepted the award, said: “To receive the Highly Commended Award for Service Excellence is a huge achievement and great recognition for the work of our customer services team. We’re committed to making it as easy as possible for our customers to gain the support and information they need when they need it. Advanced 360 helps in achieving this and is constantly evolving to meet our customers’ needs.”

The SHE Awards were organised by Western Business Exhibitions in conjunction with the BSIF. The BSIF Customer Service Award recognises companies operating in the fields of Health and Safety which offer exceptional and innovative service solutions. Winners were chosen based on the number of votes cast by customers who were asked to rate their suppliers’ service quality.

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Paul Duffy

Advanced develops and manufactures intelligent fire safety systems, from single panel installations through to large, multi-site networks. Products include complete fire detection systems, multi-protocol fire panels, extinguishing control, fire paging and false alarm management solutions.

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Axis Academy partners with Great Ormond Street Hospital to provide First Aid training

The Axis Academy is working with Great Ormond Street Hospital (GOSH) to deliver First Aid training courses for the latter’s its Young People’s Forum (YPF). 

The YPF was established for patients, ex-patients and siblings of patients who have been looked after at GOSH and a number of other hospitals around the UK, including Birmingham Children’s Hospital. It’s designed for 11 to 25 year olds who want to have fun, meet new people and learn new skills, with one of the skills on offer this year being offered via a First Aid/CPR course delivered by The Axis Academy. The first training course took place on Saturday 14 October.

The First Aid session was developed by the dedicated training team at The Axis Academy. The company also delivers a number of accredited First Aid courses through one of the UK’s leading Awarding Organisations, namely Qualsafe Awards, ensuring both the quality and formal recognition of learning. The First Aid courses are just some of the many regulated courses that are now being offered to Axis Group’s clients and any businesses looking to support staff learning and development.

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Duaine Taylor, head of learning and development at The Axis Academy, is extremely pleased to be supporting GOSH and its YPF. “The YPF aims to further the enjoyment and skills of young people connected to GOSH and many other childrens’ hospitals throughout the UK,” asserted Taylor. “We’re very pleased to have been chosen to help with this worthwhile cause. The day was a great success with approximately 80 children from all over the UK in attendance. It was a jam-packed day of presentations and talks. Attendees were split into smaller groups and divided between the sessions. All participants walked away with a certificate in recognition of their new skills.”

The Axis Academy is already helping to develop the careers of Axis Security, Acuity and Axis Cleaning and Support Services employees by delivering an extensive range of courses. In partnering with GOSH, the business is furthering its goal of offering services to clients, third party providers and private individuals.

In addition to First Aid, other courses provided by The Axis Academy are categorised under the fundamentals of Customer Service, Fire Safety, Health and Safety, Security and Supervisor and Management courses. More sector-specific courses are tailored within each of these categories, for example Control and Restraint and Food Hygiene.

The most recent course added to The Axis Academy’s repertoire is a Citizens Aid First Aid course. The half-day course is new to the industry and provides training for scenarios where there are mass casualties and knife injuries. This course has recently been accredited by Qualsafe Awards.

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Cougar Monitoring and BT Redcare to run joint Roadshow for fire and security installers in Midlands region

Led by Cougar Monitoring, the Roadshow will be hosted on Friday 6 October at one of BT’s key buildings in Birmingham city centre near to Birmingham New Street Station. In addition to presentations from representatives of Cougar and BT Redcare, there will also be representatives from the technical departments of both companies available for advice, guidance and training.

Eric Roberts, CEO of Cougar Monitoring, said: “BT Redcare has been in the alarm signalling market for over 30 years. The company is tried and tested and the majority of its products are third party certified. Having met with the new BT Redcare management team recently, it’s abundantly clear that they have a renewed focus and intention to work closer with both ourselves and installers. We’re delighted to join them to reinforce that message to our installers.”

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BT Redcare sits at the heart of home and business security, bridging the gap between customers, installers and Alarm Receiving Centres (ARCs). Backed by BT’s trusted technology and the largest R&D budget in the UK, the business has been leading the way in reliable alarm signalling. Having recently undertaken a refresh of its brand and approach to the market, the company has now pledged to work closer with ARCs and installers to help grow their businesses.

Cougar Monitoring was established in 1996 and holds a number of nationally-recognised accreditations. The business is registered by the Security Industry Authority as an Approved Contractor for key holding, security guarding and Public Space (CCTV) Surveillance and has also received the National Security Inspectorate’s Gold standard EMS and Health and Safety accreditations.

Cougar Monitoring is part of the Prime Interaction Group that also includes Securenett and Kings Security, making it one of the largest independent security groups in the UK. The company invests heavily in cutting-edge technology to provide clients with an “innovative and inclusive” security service. Its high specification alarm receiving and monitoring set-up enables the company to keep response times enviably sharp and to provide reliable and professional assistance.

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Going forward, Securenett will be recommending BT Redcare alarm signalling products to its customers.

Commenting on the Cougar initiative, John Ware (general manager of BT Redcare) said: “I met personally with the senior leaders of Cougar Monitoring recently and it’s clear that they, like us, are looking to the future and wish to expand their operation. We’re perfectly placed to help them do this. The combination of our expertise in the market and Cougar’s reach to installers means attendees at the Roadshow will receive the best advice, value and support from both companies.”

*Details of the Roadshow will be issued soon. In the meantime, installers wishing to register an interest in attending can do so online at www.formwize.com/cougarroadshow

 

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BAFE issues updated fire extinguisher servicing competency scheme document

BAFE has released the documentation for the revision of its fire extinguisher maintenance/service scheme (SP101). This is now available via the BAFE website (www.bafe.org.uk/sp101-2017), with the revision coming into effect from 1 October 2017.

In April last year, after a lengthy consultation period, BAFE launched the review of its fire extinguisher maintenance (SP101/ST104) scheme with the creation of a scheme revision group chaired by Dave Russell. Over the last year, which has included a public consultation, changes have been made to update, enhance and strengthen the scheme.

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The revised SP101 scheme continues to provide the best assurances to the industry and its customers of what defines a quality provider of fire extinguisher services in today’s market and also updates and strengthens the role of the fire extinguisher technician.

A BAFE-registered fire extinguisher technician has always been the defining way of acknowledging that a competent person is working on a given premises. This has now been enhanced further by including additional technical competence to the revised sections of BS 5306: Fire Extinguishing Installations and Equipment on Premises as well as requirements for having training in asbestos awareness and Health and Safety procedures.

The technician competency portfolio used by the BAFE assessors has also been reviewed, ensuring that all technicians who gain the esteemed BAFE Diploma continue to be the best in the industry. Passing the BS 5306 examination is only the first step in demonstrating understanding of the relevant standards to work competently in the field.

The scheme now also offers a dual route option. When the revised scheme goes live in October, organisations can gain third party certification via an ISO 9001 or a Management System route.

Both routes use the same audit criteria for fire extinguisher competencies, however, offering peace of mind for those individuals specifying a certified, competent provider that a BAFE-registered company with proficient technicians is an assured quality decision.

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