Tag Archives: Security Guarding

Cougar Monitoring and BT Redcare to run joint Roadshow for fire and security installers in Midlands region

Led by Cougar Monitoring, the Roadshow will be hosted on Friday 6 October at one of BT’s key buildings in Birmingham city centre near to Birmingham New Street Station. In addition to presentations from representatives of Cougar and BT Redcare, there will also be representatives from the technical departments of both companies available for advice, guidance and training.

Eric Roberts, CEO of Cougar Monitoring, said: “BT Redcare has been in the alarm signalling market for over 30 years. The company is tried and tested and the majority of its products are third party certified. Having met with the new BT Redcare management team recently, it’s abundantly clear that they have a renewed focus and intention to work closer with both ourselves and installers. We’re delighted to join them to reinforce that message to our installers.”

CougarMonitoringLogo

BT Redcare sits at the heart of home and business security, bridging the gap between customers, installers and Alarm Receiving Centres (ARCs). Backed by BT’s trusted technology and the largest R&D budget in the UK, the business has been leading the way in reliable alarm signalling. Having recently undertaken a refresh of its brand and approach to the market, the company has now pledged to work closer with ARCs and installers to help grow their businesses.

Cougar Monitoring was established in 1996 and holds a number of nationally-recognised accreditations. The business is registered by the Security Industry Authority as an Approved Contractor for key holding, security guarding and Public Space (CCTV) Surveillance and has also received the National Security Inspectorate’s Gold standard EMS and Health and Safety accreditations.

Cougar Monitoring is part of the Prime Interaction Group that also includes Securenett and Kings Security, making it one of the largest independent security groups in the UK. The company invests heavily in cutting-edge technology to provide clients with an “innovative and inclusive” security service. Its high specification alarm receiving and monitoring set-up enables the company to keep response times enviably sharp and to provide reliable and professional assistance.

SecurenettLogo

Going forward, Securenett will be recommending BT Redcare alarm signalling products to its customers.

Commenting on the Cougar initiative, John Ware (general manager of BT Redcare) said: “I met personally with the senior leaders of Cougar Monitoring recently and it’s clear that they, like us, are looking to the future and wish to expand their operation. We’re perfectly placed to help them do this. The combination of our expertise in the market and Cougar’s reach to installers means attendees at the Roadshow will receive the best advice, value and support from both companies.”

*Details of the Roadshow will be issued soon. In the meantime, installers wishing to register an interest in attending can do so online at www.formwize.com/cougarroadshow

 

Leave a comment

Filed under Risk UK News

Trigion offers streamlined lower capital expenditure 24/7 security solution

Deciding between electronic security, security guarding or a combination of the two is one that has just been made easier thanks to a new streamlined solution introduced by security specialist Trigion.

The company has always offered a ‘technology plus people’ approach as it feels this combination usually satisfies its clients’ needs most successfully. However, until now they have operated as two services and been managed and invoiced separately.

Recognising that investing in security equipment means high capital expenditure at the outset, Trigion’s new offer combines a technical and manned security solution that spreads the cost over the length of the contract. This means that clients benefit from immediate savings from the commencement of the integrated security contract.

TrigionCapEx

Unlike standard security contracts which are based on hourly rates for guarding and equipment costs, the single solution price means that the overall costs are reduced. In one case, Trigion estimates it has saved one of its clients upwards of £2 million over two years, while still providing 24/7 security coverage.

Neil Ricketts, technical services director at Trigion, explained: “While some companies opt to only supply one form of security, we’ve always felt it’s best to be able to offer our clients a more joined-up approach, matching the levels of technical security and guarding according to their needs. The next logical step was to integrate them so that clients really are receiving an ‘all-in-one’ solution that can protect their premises 24/7, and for which they pay less with lower up-front costs as well.”

Following a period of investment in its commercial department and supporting structure, Trigion has reported a largely stable turnover for the past fiscal year as it gears up for accelerated growth in 2017. Security guarding and the electronic security offer delivered by the business both maintained previous margin levels, but a change in the proportion of turnover in favour of the electronics division has led to a 39% improvement in Trigion’s operating margin.

The security industry is seeing a continuing trend away from manned security towards electronics or a combination of the two. Trigion offers all security services in-house and has its own Control Centre. The business has also developed a consultative approach to ensure solutions designed to meet the client’s individual needs and combining all relevant security elements. This means the client receives increased security at a reduced rate. In addition, a new financial model means they can see a return on investment from the first day without the need to apply for capital expenditure.

TrigionElectronicSecurity

Jan-Hein Hemke, Trigion’s managing director, stated: “We’re looking to accelerate our growth in the coming years and have made substantial investments in our commercial department and supporting structure to help achieve this. We’ve also refreshed our service offer. We believe these actions should lead to a substantial growth in 2017.”

The development of the National Living Wage has had a significant influence on the security industry. In the period from October 2015 to April 2016, the National Living Wage went up by 10.7%. The outlook for the coming years is considerable further increases in the pay rates. Trigon remains a strong supporter of the Living Wage Foundation. The company firmly believes the trend in wage rates is desirable from a social point of view. However, it also feels that the increase in the cost of labour will further enhance the move away from security guarding to electronic security.

Despite this trend, Hemke stressed: “Skilled and highly competent colleagues remain important in our desire to be client focused and act as a professional partner for our customers. We have an extremely strong focus on training and development.”

Leave a comment

Filed under Risk UK News

Emprise Services wins contract to secure London’s Camden Market for next three years

Emprise Services plc, a leading support services provider in the spheres of security and cleaning, has been awarded a contract to provide security guarding services for London’s Camden Market in a £3 million, three-year deal.

After proceeding through a competitive tendering process, Emprise was appointed as the preferred bidder from five other companies to provide security services, which include guarding, CCTV and key holding services for Market Tech, which encompasses Camden Lock, Stables Market and Union Street Market.

All services will be managed by Emprise’s National Support Centre, along with dedicated on-site and mobile response teams.

emprisecamdenmarket

Mark Langworthy, Emprise’s managing director of security, informed Risk UK: “Emprise was awarded this contract after stiff competition in a rigorous tendering process as a result of our experience in the TUPE transfer of large in-house teams, our strong leadership credentials and commitment to innovation via emprise-iP.”

Langworthy added: “Our reputation is built on long-term partnerships with our clients, which has enabled us to provide security services to some of the leading facilities in the country. We’re very much looking forward to working with the Camden Market team.”

Leave a comment

Filed under Risk UK News, Uncategorized

Ward Security attains Recognised Service Provider status from Living Wage Foundation

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. The achievement means that Ward Security and all its subsidiaries are putting a Living Wage pathway in place that meets the standards set by the Living Wage Foundation for good practice by providers of personnel under contract.

The Living Wage commitment sees Ward Security propose a Living Wage option within applicable tender submissions. This gives the client an option of paying all contracted staff a wage that meets the current cost of living.

wardsecurityofficers

“We’re very proud of this achievement,” explained managing director Kevin Ward. “We are one of only a few service providers in the security industry to have been recognised for our ongoing commitment to the Living Wage.”

Ward continued: “Ward Security’s growth since the business was founded in 2000 has been as a result of the levels of service we provide and the quality of people working for us. We pride ourselves on providing a supporting work environment which puts our staff first, and our commitment to our staff was again recognised in 2016 by Investors in People.”

Ward Security remains one of the few Investors in People (Gold) employers in the sector with a score of 167 out of 174 in an independent audit conducted on behalf of the Security Industry Authority. This places the business within the top 2% of all security companies.”

Leave a comment

Filed under Risk UK News, Uncategorized

Axis Security selected to provide range of services for Lambert Smith Hampton

Axis Security, a leading deliverer of bespoke security services, has won a contract with commercial property consultant Lambert Smith Hampton (LSH) to provide a range of security services for eight of its properties in the North East of England.

The contract incorporates security guarding, concierge services, mobile patrols and key holding – including night and weekend cover.

Marcus Cain, regional facilities manager for the North at LSH, informed Risk UK that the company previously used a number of different security providers, with the new contract forming part of a rationalisation process.

“Axis Security boasts a strong presence in the North East region,” observed Cain. “The company’s clients include the UK’s leading property management consultancies, which gives us confidence that the business can deliver the range of services we require across our own diverse portfolio of properties.”

lshgreystreetoffices

Lambert Smith Hampton’s Grey Street offices

Cain added that Axis’ reputation as a good employer is also important. “We have peace of mind that Axis Security looks after its employees and that all officers are licensed with the Security Industry Authority.”

Many LSH properties are multi-tenanted and require flexible, responsive value-add services (for example, providing meter readings of vacant properties). Axis Security completes this particular task using Fast Field technology, giving LSH instant and reliable information to check against utility bills.

“On one occasion,” outlined Cain, “we briefed Axis in the morning regarding a new instruction in the North East region. The mobile patrol service was fully-mobilised that same day, including a meter readings collection for the Estate.”

Other technology employed in the contract includes TrackTik, which provides officer location tracking and enables officers to capture live footage of incidents. Cain believes this is a must-have compliance solution. “Lone worker welfare is an important Health and Safety issue, but the technology also means we can prove to relevant stakeholders that patrols have actually been completed.”

In conclusion, Cain stated: “Overall, Axis is a good fit for our business. They are genuinely responsive and understand that a one-size-fits-all approach doesn’t work.”

Leave a comment

Filed under Risk UK News, Uncategorized

Protectas SA and Bosch Security Systems partner on new cloud-based monitoring services in Switzerland

Protectas SA and Bosch Security Systems are now partnering to provide remote video monitoring services to Protectas customers in Switzerland, home to two major Protectas Remote Control Centres.

Bosch cloud-based monitoring services enable Protectas to offer a vast portfolio of video monitoring services securely and cost-effectively from a centralised cloud server.

For its small- and medium-size customers, Protectas offers a highly effective ‘live intervention’ service, with IP cameras from Bosch monitoring key areas. Cameras detect suspicious behaviour and notify personnel at the Protectas Remote Control Centre. From this central location, the security operators view video, and can investigate and verify the suspicious behaviour being reported.

SecuritasProtectasBoschMonitoring

Through a remote audio connection, the operator notifies intruders that the police are on the way, preventing further damage.

Other vital monitoring services include video verification for indoor areas, virtual guard tours and virtual assistant, which provides immediate remote video and audio support to employees in distress with just one push of an emergency button.

The system is also designed for easy and inexpensive start-up. With only an IP camera and an Internet connection, end customers can begin using the Site Monitor App immediately for live and remote video monitoring. Benefits also include industry-specific business support services such as customer traffic reports for high-traffic retail facilities.

Fastest possible emergency response

Bosch cloud-based monitoring services and Protectas’ highly-trained operators work in synergy to ensure the fastest possible emergency response. Cloud-based alarm bundling intelligently groups related events together, significantly reducing the operator capacity needed per incident. As soon as the operator on duty initiates the alarm response process, cloud-based monitoring services displays the video operation interface, which renders a clear perspective of the situation to enable a swift and sure emergency response.

Arnaud Ducrot, CTO at Protectas, explained: “At Protectas, we’re really confident that this partnership will serve our remote guarding strategy. Including mature, efficient and cost-effective cloud services in our security solutions, especially on-site and mobile guarding, makes an important difference to our small- and medium-size customers.”

Protectas SA belongs to Securitas AB (which, incidentally, is not affiliated with the Swiss company of the same name, Securitas AG). From a broad range of services of specialised guarding, technology solutions and consulting and investigations, the business customises offerings that are suited to the individual customer’s needs in order to deliver the most effective security solutions.

Leave a comment

Filed under Risk UK News, Uncategorized

Smarter protection on Savile Row thanks to Trigion Security Services

Trigion Security Services has signed a tailor-made contract with a prestigious London managing agent to provide security at its properties in Savile Row, Berkley Street and Duke of York Street in London.

The contract for the tenanted office buildings will include security officers providing Front of House/concierge services. Trigion offers ‘Hostmanship’ training to all of its officers such that they have high levels of competence and confidence in offering customer care.

TrigionSecuritySavileRow

Trigion’s popular ‘People Plus’ option means that clients receive manned and electronic solutions from a single supplier. The business provides technical security remotely from its Security Operations Centre so that there’s always protection in place.

Neil Barham, operations director for security guarding at Trigion, told Risk UK: “The work we’ve done on our existing contract for the client’s Park Lane property has shown our ability to provide quality security services to their clients. They can also see that we provide quality team members thanks to our investment in training and development and the fact that we’re London Living Wage employers.”

Leave a comment

Filed under Risk UK News, Uncategorized