Tag Archives: Security Guarding

Emprise Services wins contract to secure London’s Camden Market for next three years

Emprise Services plc, a leading support services provider in the spheres of security and cleaning, has been awarded a contract to provide security guarding services for London’s Camden Market in a £3 million, three-year deal.

After proceeding through a competitive tendering process, Emprise was appointed as the preferred bidder from five other companies to provide security services, which include guarding, CCTV and key holding services for Market Tech, which encompasses Camden Lock, Stables Market and Union Street Market.

All services will be managed by Emprise’s National Support Centre, along with dedicated on-site and mobile response teams.

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Mark Langworthy, Emprise’s managing director of security, informed Risk UK: “Emprise was awarded this contract after stiff competition in a rigorous tendering process as a result of our experience in the TUPE transfer of large in-house teams, our strong leadership credentials and commitment to innovation via emprise-iP.”

Langworthy added: “Our reputation is built on long-term partnerships with our clients, which has enabled us to provide security services to some of the leading facilities in the country. We’re very much looking forward to working with the Camden Market team.”

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Ward Security attains Recognised Service Provider status from Living Wage Foundation

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. The achievement means that Ward Security and all its subsidiaries are putting a Living Wage pathway in place that meets the standards set by the Living Wage Foundation for good practice by providers of personnel under contract.

The Living Wage commitment sees Ward Security propose a Living Wage option within applicable tender submissions. This gives the client an option of paying all contracted staff a wage that meets the current cost of living.

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“We’re very proud of this achievement,” explained managing director Kevin Ward. “We are one of only a few service providers in the security industry to have been recognised for our ongoing commitment to the Living Wage.”

Ward continued: “Ward Security’s growth since the business was founded in 2000 has been as a result of the levels of service we provide and the quality of people working for us. We pride ourselves on providing a supporting work environment which puts our staff first, and our commitment to our staff was again recognised in 2016 by Investors in People.”

Ward Security remains one of the few Investors in People (Gold) employers in the sector with a score of 167 out of 174 in an independent audit conducted on behalf of the Security Industry Authority. This places the business within the top 2% of all security companies.”

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Axis Security selected to provide range of services for Lambert Smith Hampton

Axis Security, a leading deliverer of bespoke security services, has won a contract with commercial property consultant Lambert Smith Hampton (LSH) to provide a range of security services for eight of its properties in the North East of England.

The contract incorporates security guarding, concierge services, mobile patrols and key holding – including night and weekend cover.

Marcus Cain, regional facilities manager for the North at LSH, informed Risk UK that the company previously used a number of different security providers, with the new contract forming part of a rationalisation process.

“Axis Security boasts a strong presence in the North East region,” observed Cain. “The company’s clients include the UK’s leading property management consultancies, which gives us confidence that the business can deliver the range of services we require across our own diverse portfolio of properties.”

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Lambert Smith Hampton’s Grey Street offices

Cain added that Axis’ reputation as a good employer is also important. “We have peace of mind that Axis Security looks after its employees and that all officers are licensed with the Security Industry Authority.”

Many LSH properties are multi-tenanted and require flexible, responsive value-add services (for example, providing meter readings of vacant properties). Axis Security completes this particular task using Fast Field technology, giving LSH instant and reliable information to check against utility bills.

“On one occasion,” outlined Cain, “we briefed Axis in the morning regarding a new instruction in the North East region. The mobile patrol service was fully-mobilised that same day, including a meter readings collection for the Estate.”

Other technology employed in the contract includes TrackTik, which provides officer location tracking and enables officers to capture live footage of incidents. Cain believes this is a must-have compliance solution. “Lone worker welfare is an important Health and Safety issue, but the technology also means we can prove to relevant stakeholders that patrols have actually been completed.”

In conclusion, Cain stated: “Overall, Axis is a good fit for our business. They are genuinely responsive and understand that a one-size-fits-all approach doesn’t work.”

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Protectas SA and Bosch Security Systems partner on new cloud-based monitoring services in Switzerland

Protectas SA and Bosch Security Systems are now partnering to provide remote video monitoring services to Protectas customers in Switzerland, home to two major Protectas Remote Control Centres.

Bosch cloud-based monitoring services enable Protectas to offer a vast portfolio of video monitoring services securely and cost-effectively from a centralised cloud server.

For its small- and medium-size customers, Protectas offers a highly effective ‘live intervention’ service, with IP cameras from Bosch monitoring key areas. Cameras detect suspicious behaviour and notify personnel at the Protectas Remote Control Centre. From this central location, the security operators view video, and can investigate and verify the suspicious behaviour being reported.

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Through a remote audio connection, the operator notifies intruders that the police are on the way, preventing further damage.

Other vital monitoring services include video verification for indoor areas, virtual guard tours and virtual assistant, which provides immediate remote video and audio support to employees in distress with just one push of an emergency button.

The system is also designed for easy and inexpensive start-up. With only an IP camera and an Internet connection, end customers can begin using the Site Monitor App immediately for live and remote video monitoring. Benefits also include industry-specific business support services such as customer traffic reports for high-traffic retail facilities.

Fastest possible emergency response

Bosch cloud-based monitoring services and Protectas’ highly-trained operators work in synergy to ensure the fastest possible emergency response. Cloud-based alarm bundling intelligently groups related events together, significantly reducing the operator capacity needed per incident. As soon as the operator on duty initiates the alarm response process, cloud-based monitoring services displays the video operation interface, which renders a clear perspective of the situation to enable a swift and sure emergency response.

Arnaud Ducrot, CTO at Protectas, explained: “At Protectas, we’re really confident that this partnership will serve our remote guarding strategy. Including mature, efficient and cost-effective cloud services in our security solutions, especially on-site and mobile guarding, makes an important difference to our small- and medium-size customers.”

Protectas SA belongs to Securitas AB (which, incidentally, is not affiliated with the Swiss company of the same name, Securitas AG). From a broad range of services of specialised guarding, technology solutions and consulting and investigations, the business customises offerings that are suited to the individual customer’s needs in order to deliver the most effective security solutions.

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Smarter protection on Savile Row thanks to Trigion Security Services

Trigion Security Services has signed a tailor-made contract with a prestigious London managing agent to provide security at its properties in Savile Row, Berkley Street and Duke of York Street in London.

The contract for the tenanted office buildings will include security officers providing Front of House/concierge services. Trigion offers ‘Hostmanship’ training to all of its officers such that they have high levels of competence and confidence in offering customer care.

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Trigion’s popular ‘People Plus’ option means that clients receive manned and electronic solutions from a single supplier. The business provides technical security remotely from its Security Operations Centre so that there’s always protection in place.

Neil Barham, operations director for security guarding at Trigion, told Risk UK: “The work we’ve done on our existing contract for the client’s Park Lane property has shown our ability to provide quality security services to their clients. They can also see that we provide quality team members thanks to our investment in training and development and the fact that we’re London Living Wage employers.”

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CIS Security introduces fresh new look for officers on retained Spitalfields contract

CIS Security has been awarded the contract for security services at Spitalfields E1 Estate with managing agent CBRE. One of the first tasks was a uniform makeover designed to imbue quality while reflecting the diverse cross section of visitors to the destination on a daily basis.

Having supplied security services for the Spitalfields E1 Estate for the last 14 years, CIS Security has recently retained the contract across a further three years.

This vibrant mixed-use development is a stone’s throw from Liverpool Street Station and acts as a confluence between the City of London’s financial and technical zones and the cultural space that is Shoreditch.

Duties for the newly blue-suited and brogued security professionals on site include visitor engagement, access control for deliveries and staff car parking, monitoring of the CCTV system, opening up/lock-ups of the estate and patrolling all areas (which include a shopping mall and various wine bar-style pubs and restaurants).

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Commercial clients in the area 

The estate is home to a number of prominent commercial clients that include RBS and Allen & Overy. While the security for these is separate, there are close links with CIS Security’s operations team.

In addition to the commercial clients, Spitalfields E1 Estate hosts a number of open malls, high end retail units, restaurants, bars and creative independent traders. The location also boasts a number of high-profile art sculptures such as the I Goat by Kenny Hunter.

The Spitalfields security team is the contact point between the local residents and the estate tenants, duly monitoring noise levels and any anti-social behaviour. Members of the team also have a carefully nurtured culture of engaging in open dialogue with the youth cohort of the area to ensure all those who visit enjoy the estate’s facilities while being respectful to others.

Stable team in place

Estate manager Jason Dervin commented: “CIS Security’s longevity on this contract has been achieved through having a stable senior account management team in place who oversee an experienced, flexible and committed cohort of dedicated security personnel delivering an exceptional service.”

Dervin continued: “One of CIS Security’s key strengths throughout the company’s tenure has been the ability to evolve with the site, continuously innovating to support our changing needs, for example by acting as brand advocates and delivering information to the public; from directions to facts about art and historic artefacts to be found on site. The team takes time to regularly assess the changing landscape through user feedback in order to adapt its service. The team members continue to meet, and in many cases exceed our overall list of requirements.”

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Amanda McCloskey, sales and marketing director at CIS Security, said: “We’re thrilled that Spitalfields E1 Estate has chosen us to continue to care for its site. The new uniforms worn by our officer are smart and stylish, and represent just one way in which we’re working closely with Spitalfields E1 Estate’s management to deliver a premium service to this world-class business and cultural destination.”

Spitalfields: a brief history

Spitalfields takes its name from the hospital and priory, St. Mary’s Spittel which was founded in 1197. It’s an area of London known for its spirit and strong sense of community.

The landmark Truman’s Brewery opened in 1669 and, in 1682, King Charles II granted John Balch a Royal Charter giving him the right to hold a market on Thursdays and Saturdays in or near Spital Square. Visitors to the market today will find designers and artists selling fashions, homewares and accessories as well as a treasure trove of vintage and antique clothing, furniture and other wondrous oddments.

Since the 1970s, a thriving Bangladeshi community has developed and thrived in the area, in turn bringing new cultures, trades and business to the fore (the latter including the famous Brick Lane restaurant district).

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Lodge Service organises Intelligence Centre Open Days on 26 and 27 April

Lodge Service is inviting security installers and property managers to view its new Lodg:IC Intelligence Centre in Redditch, Worcestershire on Tuesday 26 and Wednesday 27 April.

Visitors can view the Cat 2 Alarm Receiving Centre and enjoy demonstrations of new monitoring and communications technologies as well as have their questions answered on issues of connectivity, compatibility and testing.

The Intelligence Centre offers 24-7 fire and security monitoring, as well as two-way communication for signal verification and reporting. A feature is the technical assistance available for solution end users. This ensures a prompt response to all enquiries.

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Services include 24-7 control and centralised management of security, power and other building resources. Almost any web-enabled system or service can be supported, in fact, with real-time monitoring and alerts delivered to smart phones, tablets or other selected devices.

The intelligence network combines the control of on-site security systems as well as security guarding, investigations, staff screening and other personnel services through a single source.

*To book your place on one of the Open Days e-mail: asmith@lodgeservice.com or telephone 01527 587153

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