Tag Archives: Regulation

HID Global “brings trust” to online and mobile banking in face of cyber threat

As consumers embrace the convenience of online and mobile banking at both traditional and the latest all-digital financial institutions, it has become an increasingly difficult challenge to combat cyber security threats while complying with regulatory data protection mandates. Trusted identity solutions specialist HID Global has solved those challenges for several banks as part of their digital transformation initiatives.

“Our solutions protect data and transactions while delivering a seamless experience for the consumer as well as maximum flexibility for banks,” explained Brad Jarvis, vice-president and managing director of identity and access management solutions at HID Global. “This includes the option of cloud-based authentication services that remove the complexity of providing multifactor authentication to a growing and diverse user population, while also offering the convenience and efficiency of centralised regulatory compliance audits.”

Challenging issues

As a business, HID Global is helping to address some of the most challenging of mobile banking issues. For example, a retail bank in Egypt has improved compliance and reduced fraud and operational costs thanks to an HID Trusted Transactions solution. This is pre-integrated with Temenos digital front office and core banking products.

In addition, a Swiss wealth management group is using the solution, along with the HID ActivID Authentication Server, to optimise flexibility while protecting mobile banking transactions and securing corporate data, applications and systems.

Further, two banks in Eastern Europe and the UK are using the solution for quick and easy compliance with Second Payment Services Directive (ie PSD2) regulations.

Even with financial institutions returning to (almost) normal operating hours, many believe digital banking will grow in importance as part of ensuring business continuity and supporting customers who prefer not to visit their local branch during the ongoing health crisis. According to a McKinsey & Company report, the use of digital channels has grown in Europe by up to 20% during the COVID-19 pandemic.

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Adoption of digital banking

“In just a couple of months, customers’ adoption of digital banking has leapt forward by a couple of years,” suggests the document. “Our most recent customer survey showed a 10% to 20% rise in digital banking use across Europe in April. Many Italian banks are striving to enable every single one of their customers to use digital banking. Such a jump in adoption opens the door for banks to turn digital channels into real sales channels, not just convenient self-service tools.”

HID Global’s complete HID Trusted Transactions offer for end users in the banking and finance sector includes the HID Authentication platform delivered either as a server or service, plus a choice of hardware tokens or the HID Approve multi-factor authentication solution with mobile push notification capabilities and the HID Risk Management Solution – Threat and Fraud Detection.

The comprehensive offer from the business delivers risk-based adaptive authentication, threat detection and transaction signing.

*Click here for more information about HID’s advanced multi-factor authentication solutions for the banking sector

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Spring Bank Holiday security patrol team in Southend save man’s life

The Spring Bank Holiday on Monday 25 May witnessed a security patrol team from Approved Contractor Scheme-registered Stambridge Security Services save a middle-aged man who was suffering from a potentially life-threatening heart attack at Southend-on-Sea Pleasure Beach.

Security Industry Authority (SIA)-licensed door supervisors Jamie Spiers and Patrick Bourke were on patrol at the Pleasure Beach when they received a call from a colleague at around 2.00 pm stating that there was a male in distress.

It was a busy and hot day. Spiers and Bourke found the unconscious man lying on the beach fully dressed and breathing erratically. He was having a cardiac arrest. Both officers are qualified First Aid trainers and immediately called the Emergency Services who advised that they should start cardiopulmonary resuscitation (ie CPR).

Spiers started chest compressions while Bourke alerted Southend-based Stambridge Security Services’ Control Room staff to ensure that CCTV was capturing everything. The two door supervisors also took it in turns to administer rescue breaths.

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Air Ambulance on scene

Spiers said: “Thankfully we were in the right place at the right time. We took turns in helping the man to breathe because it was so tiring. It took about 15 minutes for the paramedics to arrive. We were relentless, consistent and we did not stop. When the Emergency Services arrived they took over and used a defibrillator. The Air Ambulance also came to the scene.”

Once Spiers and Bourke had handed the man over to the Emergency Services, they cordoned off the busy Pleasure Beach. As it was a Bank Holiday, the traffic was very heavy so they directed cars away from the scene to enable the Emergency Services to transport their patient to Southend Hospital.

Three days later, a security operative at Southend Hospital called Spiers such that he could chat to the man whom he and Bourke had saved. He was very thankful.

On that note, Spiers stated: “I’ve been a door supervisor for 12 years and I was born and bred in Southend. Patrick and I have worked together in crowd control and always focus on making sure we can create a safe environment. I’m just glad we could help. Who would have thought that Patrick and I would save a man’s life?”

Critical and key workers

There are upwards of 400,000 licensed security operatives in the UK and, like Spiers and Bourke, many continue to work as critical and key workers in safeguarding and protecting hospitals and sheltered accommodation, supporting social distancing in supermarkets and transacting other essential operations.

Ian Todd, CEO at the SIA, said: “It’s important to remember that many individuals in the security industry are working as critical and key workers during this emergency period. The scenario in which Jamie and Patrick were involved is testament to the fact that, despite the challenges, many operatives and businesses are going the extra mile to serve their communities.”  

The SIA is actively promoting the industry’s dedication and commitment through the #SIAHeroes campaign. The Regulator is sharing inspiring stories of security operatives who are keeping the public safe and secure at this critical time.

*Read all of the #SIAHeroes stories online here

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Euralarm opens its doors to Associate Members

Prior to organising its Extraordinary General Assembly and following a decision taken by the membership, Euralarm is now opening its doors to Associate Members. Founded back in 1970, Euralarm represents over 5,000 companies within the fire safety and security industry. Collectively, these organisations are valued at 67 billion Euros.

At present, Europe finds itself in a time of change. New technologies, digitisation, new standards and regulations are pointing towards a new era, but life safety and security for European citizens whether at home, at work or travelling throughout Europe are going to remain key considerations.

The fire safety and security industry has a vitally important role to play in keeping Europe a safe place. In relation to this, the work of Euralarm is supported by a broad representation of stakeholders caring for a safe and secure society. That support ensures that Euralarm can contribute towards a safe and secure environment.

Euralarm provides leadership for the fire safety and security industry, offering their expertise to policy-makers and standardisation bodies alike. The organisation proactively supports a European Single Market strategy for the sector. As part of that strategy, and as the only Trade Association in the sector, Euralarm has a local team operational in Brussels.

Until now, the membership of Euralarm was open to national associations and companies who want to tap into the political expertise of the organisation and understand how European Union and local policy is impacting the fire safety and security industry and its markets.

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Seeking new members

Euralarm is now calling upon stakeholders who want to contribute to the move to the next era to join the organisation. Those stakeholders include research organisations, certification bodies, associations, insurance companies and consumer organisations.

Associate membership allows companies to make personal connections with technical and political experts, share expertise on standardisation and be heard and influence standardisation and legislative processes. Stakeholders who become associate members will be kept in touch with the latest trends in regulation and technology and benefit from direct access to a repository of Euralarm documentation produced by members and the professional team resident at the Trade Association.

Associate members are also welcome to network with industry experts during the annual Euralarm Symposium in addition to other focused events.

Associate membership brings with it observer status. There are no voting rights attached or rights to chair a Euralarm Section or Euralarm Committee. Associate members have the right to participate in the activities of the Trade Association and its sections and have access to relevant section and cross-sectional information.

*Organisations interested in joining Euralarm as associate members can send their application in writing to the General Management or visit the Euralarm website at www.euralarm.org for more information

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New Security Industry Authority licence-linked qualifications postponed to April 2021

The Security Industry Authority (SIA) has decided to postpone the introduction of new licence-linked qualifications until April 2021.

The SIA has spoken to industry, awarding organisations and training providers who have outlined the difficulties they face during the current pandemic.

In view of these challenges, the September 2020 launch date for the new qualifications is deemed to be unachievable.

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The SIA has therefore set a revised target date of April 2021 for the introduction of the new licence-linked qualifications.

The SIA is the organisation responsible for regulating the private security industry in the UK, reporting to the Home Secretary under the terms of the Private Security Industry Act 2001. The SIA’s main duties are the compulsory licensing of individuals undertaking designated activities and managing the voluntary Approved Contractor Scheme.

*For further information about the SIA or to sign up for e-mail updates visit: www.sia.homeoffice.gov.uk. The SIA is also on Facebook (Security Industry Authority), LinkedIn and Twitter (@SIAuk)

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Shred-it proud to join ranks of UK’s Business Superbrands in 2019

Shred-it, the information security company, has been awarded Business Superbrand status for 2019. Shred-it’s protection solutions and services include secure document destruction, media destruction, branded goods and uniforms destruction as well as recycling services. It helps businesses to comply with legislation and ensures that customer, employee and confidential business information is protected at all times.

The Business Superbrands survey has been tracking the perception of a wide-range of business brands in the UK since 2001. This year’s research process, managed by The Centre for Brand Analysis (TCBA) in partnership with Dynata – one of the world’s leading data research companies – evaluated approximately 1,600 brands across 63 categories and involved 2,500 UK business professionals with an expert council comprising 24 senior business-to-business marketing leaders. Only the most highly-regarded brands from each category are awarded Superbrand status.

Unusually for an industry award, brands do not pay or apply to be considered. In order to provide a broad review of the market and identify the strongest brands in each category, all the key players in each sector need to be voted on. All voters were asked to judge brands against the three core factors inherent in a Superbrand, namely quality, reliability and distinction.

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Additionally, brand perception and voting by individuals is also influenced by a range of both short and long-term factors, from the brand’s current profile to its latest marketing activities and new product and service developments, in turn affording an holistic picture of how brands are currently perceived.

Stephen Cheliotis, CEO of TCBA and chairman of Superbrands, commented: “In unsettled times, businesses that are well-regarded and possess a positive reputation benefit from competitive advantage over weaker branded rivals, providing greater immunity against short-term market volatility. Being perceived by buyers and influencers as a leading Business Superbrand is a positive business signal, while also recognition of the hard-work and dedication of the employees of each business attaining Superbrands status.”

Secure document and media destruction

Secure document and media destruction are critical in today’s data-driven environment as security compliance and risk management have become a critical part of the business landscape. This is duly reflected in a worldwide market that’s forecast to grow 8.7% to US$124 billion in 2019 (Source: Gartner Inc.). This is being driven by several factors including a greater and broader understanding of security risks and data breaches, privacy concerns and stricter regulation around data loss prevention as well as the need to view sensitive data and related systems as critical infrastructure.

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Andrew Johnston, marketing and PR director (EMEA) for Shred-it, stated: “In an increasingly competitive market, Shred-it sought a clear point of differentiation to distinguish its offer. The business identified a number of key insights following research of its worldwide customer base which led to the brand’s positioning around the ‘We protect what matters’ strapline. Shred-it protects people, it protects customers, it protects brands and reputations and it protects the environment. This has enabled the brand to better focus its communications around the core idea of protection – the brand’s ‘red thread’ – which is transferable across markets, sectors and channels.”

The business has a one team, one goal motto with a customer first approach to ensure the safeguarding, understanding and management of confidential information. Shred-it’s values around excellence in service provision, depth of experience and sector knowledge, accountability and integrity, together with sustainability and continuous improvement underpin its market position.

*To learn more about Shred-it visit www.shredit.co.uk/superbrands or watch the video

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Security Industry Authority promotes safer security at Reading’s student haunts

On the evening of Saturday 8 December, the Security Industry Authority’s (SIA) South East Partnerships and Interventions Team and Thames Valley Police officers called at Reading’s top student pubs and clubs to share Best Practice guidance on safer physical intervention for door supervisors as a reminder of how to keep their clients and themselves safe.

The initiative marked the Reading launch of a campaign designed to improve students’ safety during the Christmas party season. The SIA team members shared posters and leaflets on ‘Safer Physical Intervention for Door Supervisors’ with four top student pubs. The information features guidance and illustrations of Best Practice for safer restraint. This is intended as a quick reminder for door supervision licence holders and relates to the training they received in physical intervention.

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Kevin Young, the SIA’s regional investigations manager for the South Region, stated that the initiative is a positive way in which to promote safer working practices at venues where acts of violence or aggression could occur.

“We want students and young people to have a great night out and go home this Christmas unharmed. Of course, we also want to ensure the safety of the licensed door supervisors who work at these venues, the majority of whom do a very good job in what can be challenging circumstances. This latest initiative builds on an existing partnership between the SIA and Thames Valley Police designed to reduce the levels of violence induced by what can ve high levels of alcohol consumption at Reading’s nightspots.”

The initiative is supported by Thames Valley Police (Reading) and the University of Reading.

In addition, the campaign seeks to persuade businesses and door supervisors in Reading’s night-time economy to report incidents to the police such that the SIA can form an accurate picture of the level of violence that takes place against students and door supervisors. Incidents can be reported anonymously to Crime Stoppers on 0800 555 111 or via the Regulator’s website.

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East London security bosses sentenced for supplying unlicensed officers to Upton Park development

On Thursday 22 November, Martin Makesa (49) of Bettons Park in East London, the sole director of London Guard Security Limited, and Emily Kamau (35) from Stratford and a former company director, were sentenced at Snaresbrook Crown Court. They were found guilty of providing unlicensed security officers which is an offence under the Private Security Industry Act 2001.

Makesa and Kamau received a sentence of three months’ imprisonment (suspended for 18 months) and have been required to do 80 hours’ unpaid work. They were ordered to pay £2,000 each and disqualified from holding company directorships for five years. The pair are also required to pay a victim surcharge of £115 each.

The company, London Guard Security Limited, was ordered to pay £12,134 and now has 12 months to make the payment. This follows on from the prosecution of Makesa and Kamau by the private security industry’s regulator, the Security Industry Authority (SIA). Makesa and Kamau were found guilty on Friday 26 October following a two-week trial. Full costs were awarded by the court to the SIA.

An SIA investigation began because Makesa’s business, London Guard Security Limited, was sub-contracted to provide SIA-licensed security officers by Crystal Security Services Ltd at the redevelopment site of Upton Park, the former home of West Ham United FC. Emily Kamau was a manager of London Guard Security Limited at the time. Crystal Security Services Ltd had a contract with Barratt Homes (London), the developers of the site, to provide security while filming was taking place at the site.

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Unlicensed and untrained operatives

Nathan Salmon, the SIA’s criminal investigations manager, commented: “The defendants in this case sought to satisfy a sub-contract by using unlicensed and, ultimately, untrained security operatives. However, this offered little protection to their customer Crystal Security Services Ltd or to the general public. This created uncertainty regarding the suitability of those operators to perform the role, and whether they had previous criminal offences and/or the right to work in the UK. In addition, the defendants sought to frustrate proceedings by making unproven allegations and providing fraudulent material during the trial. These assertions were, quite rightly, rejected by the Jury and the defendants were convicted.”

SIA investigators carried out routine checks twice on 30 August 2016. Upon arrival on the first occasion, several security officers ran from the site. It was strongly suspected that they were unlicensed. On the second visit, several security officers were found to be working on expired licences and using an invalid Licence Dispensation Notice (an SIA licensing mechanism).

A subsequent investigation found that a security officer (employed by London Guard Security Limited) had handed Mr Makesa his expired SIA licences on the understanding that he would be given employment and would be re-licensed by London Guard Security Limited. This did not occur and, instead, this individual’s personal details were used as a cover to deploy a different, unlicensed security officer to the site on multiple occasions.

Regulatory framework in place

His Honour Justice Southern said at court: “Parliament has seen the need to put in place a regulatory framework to ensure that only those who have been properly trained and assessed as competent and suitable are deployed to work as security officers. In committing these offences, you have circumvented those requirements and, in so doing, have fundamentally compromised and undermined the integrity of the regulatory framework and so deprived the public of the protection that it is designed to provide.”

His Honour Justice Southern continued: “These offences are aggravated by the way in which they were carried out in that documentation was falsified to cover up the fact that a systematic and deliberate disregard of these requirements was being pursued by you for personal financial gain. For these reasons, the offences are so serious that only a custodial sentence can be justified. Also, as in committing these offences you employed false representations as to identity and were knowingly concerned with the production of false documentary records.”

Representations were made to the judge as Mr Makesa has recently acquired a legal qualification and that a conviction would curtail his ability to practise law. With this conviction, Mr Makesa will also be unable to hold an SIA licence in the future.

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SSAIB appoints Dougie Callander as new manned services scheme manager

The Security Systems and Alarms Inspection Board (SSAIB) has named Dougie Callander as the organisation’s new scheme manager for manned services after predecessor David Taylor made the decision to step down from the role over the summer.

With over 19 years of experience in the security industrym having entered the security world straight from school, 37-year-old Callander has spent the last decade working as a regional investigator for the Security Industry Authority (SIA), where he also completed a seven-month stint acting as regional investigations manager for the Regulator’s compliance and investigation department during 2012-2013.

While working for the SIA, the new Scotland-based scheme manager also played an integral part in a multi-agency team co-ordinating the regulation and quality assurance at high-profile events such as the London 2012 Olympic Games, the G8 Summits in Northern Ireland (2013) and Cardiff (2014), the Glasgow 2014 Commonwealth Games and the 2014 Ryder Cup tournament.

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Dougie Callander: new role at the SSAIB

After building up a wealth of experience in his previous employment at the SIA, Callander is now looking to use what he has learnt so far to “bring a new dynamic to the SSAIB.” He told Risk Xtra: “While working for the SIA and within the security industry over the last ten years, I’ve been aware of the excellent reputation that the SSAIB enjoys within the industry and the work the organisation has done to help raise the performance standards within the Approved Contractor Scheme (ACS). Most importantly, I also know of the part the SSAIB has played in safeguarding the integrity of the ACS by ensuring that all assessments are fair, proportionate and transparent. For me, it’s essential that the SSAIB continues to perform to the high standards already set.”

Callander added: “I like to think I’m a champion of change. I always promote Best Practice. Therefore, I believe that my unique and diverse background, as well as my knowledge of the SIA and the ACS, will bring a new dynamic to the SSAIB. I’ll be able to offer fresh ideas on ensuring that we continue performing to a consistently high standard.”

Departing manned services scheme manager Taylor – who joined the SSAIB back in June 2014 – will continue as a part-time manned services assessor for the time being. The organisation would like to thank him for all of his hard work during his time as manned services scheme manager.

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Belfast door supervisor prosecuted for working without SIA licence

On 15 May at Laganside Magistrates Court in Belfast, Gareth Henry was prosecuted by the Security Industry Authority (SIA) and found guilty of working without a licence.

The SIA was alerted to Henry’s behaviour last October by the Police Service of Northern Ireland (PSNI). They had received reports of Henry using excessive force at a bar on Dublin Road in Belfast. SIA investigators visited the venue where Henry worked and found that he was working without a licence.

The investigators discovered that Henry had previously held a licence, but that it had expired in 2013. He was cautioned for working without a licence in 2016 by the PSNI and in response submitted an application to the SIA, which was refused. At this point, Henry changed jobs.

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In December, SIA investigators interviewed the general manager at the bar where Henry was working. Further enquiries revealed that Henry had been working at the bar for over a year. When SIA investigators interviewed Henry, he admitted to working without a licence. The SIA consequently prosecuted him.

Laganside Magistrates Court found Henry guilty. He was ordered to pay a fine of £250, fixed costs of £92 and an offender’s levy of £15

SIA criminal investigations manager Pete Easterbrook said: “The SIA exists to protect the public. Our licensing regime is designed to ensure that those individuals who may represent a risk to the public are not able to work lawfully in the security industry.  The fact that this case was brought to our attention through an allegation of excessive force only serves to highlight the risk posed to the public through the use of unlicensed security operatives.”

Easterbrook concluded: “Despite having been previously cautioned for working without an SIA licence, Gareth Henry continued to work as a door supervisor and took steps to avoid being detected. This prosecution serves as a reminder that undermining the safeguards provided by regulation is entirely unacceptable. Those doing so can expect to be brought before a court.”

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Electronic Fire and Security Industry Symposium 2018 topics announced by Euralarm

The newest edition of the Euralarm Symposium will take place in Bucharest on 4 June next year. In five years, the conference has established itself as one of the most important when it comes to significant market developments in innovation, legislation, regulation and standardisation as they affect the electronic security and fire safety sector.

Never shying away from controversial topics impacting the industry and with a view to providing business relevance, the annual event is aimed at Euralarm members, namely companies within the industry and national associations across Europe. It’s set to attract a large crowd. Notably, European stakeholders – both from institutions and advocacy groups – are expected to join the conference.

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Topics for the 2018 Euralarm Symposium have been chosen for their broad appeal. The common thread will be the continually changing business environment and how this can be addressed to offset the challenges that globalisation and technological developments have set for the industry.

Qualifying to compete In today’s market, companies must qualify to compete. The EN 16763 Services Standard – one of the first to focus on the tertiary sector – was only a stepping stone. National players must now set out to outline how skills, experience and knowledge are verified and establish qualifications that are valid ‘across Europe’.

Keeping Security secure In the context of the EU General Data Protection Regulation and ever-evolving cyber security risks, the fire safety and security industry must define and implement measures to protect its products and solutions. Measures for IT infrastructures essential to the industry must be implemented while at the same time keeping European citizens secure.

Regulating construction products Euralarm’s Construction Products Regulation (CPR) Task Force is studying the influence of the CPR on the harmonised standards for fire safety. The objective is to develop a common understanding of how the CPR impacts the market today and how best to deal with the problems that Technical Committees such as CEN/TC 72 and CEN/TC 191 are facing. The Symposium will be the occasion for presenting and discussing the resulting publication and reaching out to EU stakeholders.

Lance Rütimann, Euralarm’s Advocacy Committee chairman, said: “The challenges for our industry are more complex with noticeable increases in both technical and regulatory developments and the resulting demand on new skills. We will embrace this exciting time with confidence to find the answers that can drive the growth and successful evolution of the market.”

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