Tag Archives: BS 5979

Kings Secure Technologies opens NSI Gold-accredited Technology Monitoring Centre

The Kings Secure Technologies Cat II, fully-NSI Gold accredited Technology Monitoring Centre securely monitors millions of events on a second-by-second basis. The company’s commitment to providing a comfortable, functional and industry-leading space for the well-being of operators, and the need to deliver on a continued quality of service promised to clients, meant that a refurbishment was an absolute must.

The revamped Technology Monitoring Centre is now open. There have been substantial cosmetic improvements, while the entire network has undergone a complete upgrade, with a new cloud telephony system at its heart. Operators can listen to, assess, record and process every alarm, guaranteeing the fastest possible response for customers in accordance with BS 5979.

KingsSecureTechnologiesMonitoringCentre

Speaking about the refurbishment, Kings Secure Technologies’ Technology Monitoring Centre manager Eddie Atkins told Risk Xtra: “Our commitment to the well-being of our operators and to deliver the premium service we promise to our customers is of paramount importance to Kings. Our aim is to answer 95% of telephone calls within 20 seconds. With the new technology and working environment that we now have in the Monitoring Centre, our performance is just going to become stronger and stronger.”

Kings Secure Technologies is a technology-focused business that prides itself on leading with innovation and customer care. This investment in its Technology Monitoring Centre and colleagues is the latest step in its determined business approach.

*For more information visit www.kingsltd.co.uk

 

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BSIA issues new guidance document on lone worker protection devices

A new guide has been published by the British Security Industry Association (BSIA) to help end users of lone worker devices or smart phone apps understand exactly when to summon help by using their device.

Published on Monday 6 October to coincide with National Personal Safety Day 2014, the two-page guide outlines a number of threat situations and recommends the appropriate action to be taken.

Designed to provide a means to call for help for those individuals working alone or without direct supervision, lone worker devices and smart phone apps provide essential peace of mind for many of the six million individuals across the UK who qualify as lone workers (including those in the healthcare, transport and retail sectors).

Connecting employees with an emergency response system that has direct links to the police, lone worker solutions range from applications on smart phones through to dedicated GPS/GSM devices connected to an Alarm Receiving Centre (ARC) whose operators receive and manage alarm calls and quickly request attendance on scene from the emergency services or summon other forms of response if required.

Two-fold approach to lone worker protection

Patrick Dealtry, chairman of the BSIA’s Lone Worker Section, commented: “Almost by definition, lone working can be both intimidating and at times dangerous. The protection of lone workers involves a two-fold approach, not only to provide safeguards but also to offer reassurances to the individuals involved.”

Dealtry continued: “In order for lone worker devices to operate effectively, it’s important for end users to understand exactly what constitutes an emergency situation and use their devices accordingly. Lone worker devices should only be employed in situations where individuals face a direct threat of assault, or if they’ve suffered an accident. Using these devices to summon help in situations where there’s no direct threat, for example to report an act of shoplifting, theft or threats to other people can actually compromise the emergency response.”

Patrick Dealtry: chairman of the BSIA's Lone Worker Section

Patrick Dealtry: chairman of the BSIA’s Lone Worker Section

Educating employers and employees on the value of using lone worker solutions is the key aim of the BSIA’s Lone Worker Section which recommends the use of devices or smart phone apps certified to British Standard BS 8484 and monitored by an ARC certificated to BS 8484 (Part 6) and BS 5979 (Cat II).

Promoting and ensuring personal safety

The new BSIA guide represents the latest in a series of documents produced by the Trade Association to help both employers and employees understand the role that lone worker solutions can play in protecting vulnerable employees.

Rachel Griffin, director of personal safety charity The Suzy Lamplugh Trust, explained: “Lone worker devices can play an important role in promoting and ensuring the personal safety of employees, but all-too-too often we hear from lone workers that they’re unsure of how best to use their device or what it’s really for. The new guide stresses the importance of such solutions and provides simple instruction on how and when to use them.”

Rachel Griffin of The Suzy Lamplugh Trust

Rachel Griffin of The Suzy Lamplugh Trust

*‘Use of a Lone Worker Device or App’ can be downloaded from the BSIA’s website. For more information on the BSIA’s Lone Worker Section visit: http://www.bsia.co.uk/lone-worker

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