Intelligent asset management systems developer Traka is focusing on significant team investment to ensure that the business is ready for an ‘evolution for growth’ in a post-pandemic commercial environment.
Traka UK’s managing director Steve Bumphrey has orchestrated a number of internal promotions, duly highlighting the importance of the team. These include the promotion of Tom Smith to the role of UK sales manager and Wayne Kynaston taking over as major accounts manager.
In recognition of the key areas that require commitment from Traka, Ben Farrar has been moved to focus on healthcare trusts and partnerships in order to ensure the sector receives a dedicated service from a supplier that can make a significant difference to the empirical work of the NHS.
“Whisper it quietly,” said Bumphrey, “but there are signs that the Coronavirus clouds are starting to lift. While 2021 was the year in which we all adapted to the ‘new normal’, 2022 is when we develop and grow to meet ever-evolving customer experience requirements.”
Bumphrey continued: “We need to set a north star to guide aspirations for customer experience. This is with specific targets set across all of our team members to ensure that we’re well positioned to meet the needs of intelligent management solutions. We must also be best placed to inject innovation and show support for our clients, right from initial design through to project completion as and when required.”
Professional services team
Traka has also made several changes to its professional services team, including the provision of dedicated roles in project management with a newly-created position of senior project manager supported by the new field service manager to afford additional support for customers.
Extra technical and sales support posts have also been recruited to provide total support to customers for their ongoing work programmes. Dedicated installation engineers are in place to meet increasing demand.
“This is an exciting time for Traka as we look to embrace the future,” enthused Bumphrey. “Our aim is to add to our resources and provide our customers with a complete intelligent management solution backed up by tailored technical and sales support.”
In conclusion, Bumphrey noted: “Together we are stronger in the market and our customers will benefit from our heavy investment in all areas of the business. We’re focusing on individual market development to present enhanced service offerings and increased support in delivering innovative new security technology products.”
*Further detail is available to view on the Traka website at www.traka.com