The Kings Secure Technologies Cat II, fully-NSI Gold accredited Technology Monitoring Centre securely monitors millions of events on a second-by-second basis. The company’s commitment to providing a comfortable, functional and industry-leading space for the well-being of operators, and the need to deliver on a continued quality of service promised to clients, meant that a refurbishment was an absolute must.
The revamped Technology Monitoring Centre is now open. There have been substantial cosmetic improvements, while the entire network has undergone a complete upgrade, with a new cloud telephony system at its heart. Operators can listen to, assess, record and process every alarm, guaranteeing the fastest possible response for customers in accordance with BS 5979.
Speaking about the refurbishment, Kings Secure Technologies’ Technology Monitoring Centre manager Eddie Atkins told Risk Xtra: “Our commitment to the well-being of our operators and to deliver the premium service we promise to our customers is of paramount importance to Kings. Our aim is to answer 95% of telephone calls within 20 seconds. With the new technology and working environment that we now have in the Monitoring Centre, our performance is just going to become stronger and stronger.”
Kings Secure Technologies is a technology-focused business that prides itself on leading with innovation and customer care. This investment in its Technology Monitoring Centre and colleagues is the latest step in its determined business approach.
*For more information visit www.kingsltd.co.uk