Tag Archives: Quality Management

National Security Inspectorate appoints new auditor in Northern Ireland

The National Security Inspectorate (NSI), the UK’s independent certification body specialising in the security, guarding and fire sectors, has appointed Clare McIntyre as security and fire systems auditor and lead auditor for ISO 9001 in Northern Ireland.

Having spent over 20 years in the sector within quality and operations management and system design, McIntyre brings a wealth of experience to the NSI’s expert auditing team. She previously worked for NSI approved companies, transitioning from one of the few female-nominated fire alarm designers to become a fully-integrated security and fire design engineer.


Clare McIntyre

Having realised her passion for developing and improving standards within the industry, becoming an auditor for NSI was a natural progression in McIntyre’s career.

Richard Jenkins, the NSI’s CEO, commented: “We’re committed to recruiting auditors with practical experience, knowledge and understanding of our sector. Currently, the UK has the lowest percentage of females on the engineering register in the EU at only 7%. Therefore, Clare’s appointment may also serve to embed some change in what has, traditionally, been a male-dominated sector in the UK. ”

NSI to sponsor ‘Outstanding Security Installer/Integrator’ category at 2019 OSPAs

The NSI is proud to sponsor the ‘Outstanding Security Installer/Integrator’ category at next year’s Outstanding Security Performance Awards (OSPAs), which take place in London on 28 February.

The UK OSPAs is part of a global awards scheme currently running in eight countries and designed to recognise outstanding contributions and achievements within their respective security sectors. Following extensive research in 2014 by Perpetuity Research and Consultancy International on what constitutes outstanding performance, the OSPA categories and criteria were then standardised, providing an opportunity for countries to run their own evidence-based OSPAs, while also maintaining the ability to compete on an international level.


Professor Martin Gill CSyP FSyI, founder of the OSPAs and director of Perpetuity Research, commented: “I’m delighted that the NSI is continuing its Installer/Integrator category sponsorship of the UK OSPAs. Since its formation nearly five decades ago, the NSI’s focus has been to raise standards in the UK security sector and those companies securing its approval, across all disciplines of security, are instrumental in helping to achieve this goal. The OSPAs provides a global stage for security excellence so it’s fitting that the NSI is a key player in these awards.”

Richard Jenkins added: “We’re committed to supporting initiatives that celebrate excellence and innovation in the UK’s security sector. The OSPAs are highly respected among the security and buyer communities for their core values and ethics. Gaining recognition with an OSPA is a significant achievement and we’re delighted to be associated with this prestigious event.”

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Vanderbilt highlights commitment to quality with ISO 9001 certification

Vanderbilt, the state-of-the-art security systems developer, has had its commitment to Best in Class quality management highlighted by achieving the prestigious ISO 9001 certification. This latest accolade is part of the company’s ongoing efforts to make its processes as agile as possible and set the standard in what’s now an increasingly competitive market.

ISO is the world’s largest developer of voluntary international standards that acknowledge industry Best Practice.

Since it was first published in 1987, ISO 9001 has become the world’s most established quality management framework and is currently used by over a million companies across the globe.


The standard is based on a number of principles including a company’s commitment to excellence and its stakeholders, and a willingness to work towards continually improving efficiencies.

“A desire to operate to the highest standards of quality runs through everything we do,” stated Uta Ragnitz, head of quality and process management at Vanderbilt. “ISO 9001 rubber stamps our credentials through better integration and alignment of internal processes, which will lead to increased productivity and results. In addition, more effective use of resources, improved communication, planning and administration will define a standard of operation that exceeds our customers’ expectations and ensures that they view us as the security solutions supplier of choice.”

Having completed the successful acquisition of Security Products from Siemens in 2015, Vanderbilt’s ISO 9001 certification maintains the level of quality that its customers expect and allows the business to enhance customer satisfaction and improve customer loyalty, leading to repeat business. These processes will also help the organisation gain market share through flexible and fast responses to market opportunities.

Rigorous audit process

Vanderbilt’s quality management system was externally certified through Intertek, a multinational certification body that has helped companies around the world improve performance and become more efficient for over 130 years.

A rigorous audit process took place over two days. Auditor Hans Tjornvik from Intertek explained: “I was thoroughly impressed with the level of work that Vanderbilt has put into its quality management system, as well as the company’s dedication to the continual improvement of its processes. So much so, in fact, that I would place the business in the Top 10 of the companies I’ve audited during my career.”

The hard work is all set to continue, as Vanderbilt looks to meet the requirements of ISO 9001:2015, the latest revision of the standard.

Joe Grillo, the company’s managing director, concluded: “I would like to congratulate the team for all the hard work put into achieving this important standard. Our culture of quality improvement is vital. The discipline and framework provided by our system creates an environment that will help us achieve our corporate objectives.”

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Quality manager appointed for Eaton’s security business

Power management company Eaton’s security business has reaffirmed its commitment to manufacturing products and systems that offer industry-leading standards of reliability by appointing Steve Salter as its new quality manager.

Hailing from Kidderminster, Salter brings his extensive experience in the aerospace industry to the role. Prior to joining Eaton, he was employed by Pattonair (a leading aerospace supply chain service provider) as the company’s business process manager. Working closely with organisations such as Rolls-Royce and Boeing, Salter was responsible for ensuring world class performance by maintaining the highest quality standards.

Salter’s experience in the aviation sector also involved the development of flight actuation systems and solid propellant rocket motors as well as dealing with a wide range of service fulfilment challenges.

Although new to the security world, Salter believes that effective quality management is absolutely vital across all business sectors. “Since joining Eaton, I’ve been very impressed with the excellent reputation that the Menvier and Scantronic products have among installers and end users in the security sector,” explained Salter. “My challenge is to address any issues that have been raised by our customers and to maintain product consistency.”

Steve Salter: the new quality manager for Eaton's security business

Steve Salter: the new quality manager for Eaton’s security business

Outlining his determination to further enhance the reputation of the company, Salter added: “It’s my intention to ensure that we continue to develop the most reliable and robust products on the market. I’m very excited to have the opportunity to do this within such a forward-thinking organisation.”

Good data leads to good decisions

Salter firmly believes that “good data and good information leads to good decisions” and has already embarked on an extensive data collection exercise that will integrate efficient quality management across all aspects of the manufacturing process.

He’s now working closely with the R&D, product management and technical support teams at Eaton with a view to enhancing the manufacturing process, and also aims to maintain the effectiveness of the company’s environmental and Health and Safety management systems.

Welcoming Salter on board, Matthew Phelps – managing director of Eaton’s security business – stated: “I’m delighted that Steve has joined us at what is a very exciting time for the company as we integrate ourselves within the Eaton organisation. Steve’s meticulous approach to quality management will not only benefit us but also, and just as importantly, the installers and end users of our products. We’re determined to continually improve the already high standards of product reliability for which we’re renowned, and Steve will ensure that this scenario is maintained.”

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