Navtech Radar has announced the launch of a brand new customer service initiative named NavCover+ as part of the company’s drive towards offering a superior warranty service for all customers. With the new initiative, Navtech Radar aims to provide end users with the option of a prolonged service agreement featuring differing levels of support and response times.
Greg Thomlinson, customer service manager at the security and safety solutions developer, told Risk UK: “We’re delighted to announce the NavCover+ customer support scheme. It’s a central part of Navtech Radar’s longer term plans for the enhancement of customer service across all of our sophisticated technology solutions. We’re confident that the NavCover+ initiative will provide our customers and partners with a market-leading product support service.”
Thomlinson added: “The new structure of our customer service initiative will enable us to prepare for the needs of our clients in advance of any potential issues occurring. In turn, that will allow us to streamline operations, reduce repair times and improve service levels across all product solutions.”
NavCover+ covers a total of eight different services according to the customer’s chosen warranty level: hardware repair, contract term, repair turnaround, remote fault diagnosis, Witness software upgrades and remote Witness software support, free shipping and third year servicing as well as hot standby for repair and servicing.
Each of the eight service types are specifically designed with product lifetime extension offering specialist expertise at the forefront of Navtech’s customer service priorities. Through their implementation, Navtech is able to perform scheduled restoration and maintenance on any of its solutions within any geographic region and according to the service level agreed.
NavCover+ is available with four different support plan options. These include the standard warranty as well as Bronze, Silver and Gold service agreements.
The standard warranty covers three out of the eight available service options. With a one-year contract term, hardware repair and a 20-working day turnaround time, this warranty level is recommended for Navtech’s accredited partners needing no form of support in the first year after product installation.
The Bronze agreement provides additional Witness software updates, support and fault diagnosis on fair use terms, a longer contract term lasting between two-to-six years and a faster repair turnaround time at 15 working days.
The Silver agreement offers further improved support including free shipping, a three or six-year contract (including free third year servicing) and a further improved repair turnaround time of ten working days.
The Gold support plan realises the premium customer support package with unlimited Witness software support and fault diagnosis as well as an ‘advance replacement’ to replace a failed unit during the repair.
*For more information on the NavCover+ options send an e-mail with your details to: email@example.com
About Navtech Radar
Navtech Radar designs and manufactures high resolution, cost-effective security and safety systems combining the company’s exclusive advanced millimetre wave radar technology with its Witness analytical software.
Navtech offers an impressive application portfolio which includes wide-area security surveillance, traffic management and automatic incident detection as well as industrial automation.
Over the years, the business has gained a well-deserved reputation for high-level technology, service excellence and innovation, duly winning the Queens Award for Innovation in 2010.
Three years later, the company’s AdvanceGuard AGS1600 EXTREME was awarded the Independent Detektor International Award as a Highly Commended Product in the Alarm and Control category.
Additional detail can be found online at: www.navtechradar.com