The design of Samsung Techwin Europe’s new multi-platform website directly reflects the fact that a large percentage of the company’s customers now wish to have instant access to product and technical support information via their mobile devices.
Visitors to www.samsung-security.eu will find that the website has been developed to be ultra-user friendly and highly responsive across smart phones, tablets, laptops and PCs.
In addition to data sheets covering all of Samsung’s video surveillance products, visitors will find that the site allows them instant access to a new ‘Download Centre’ where they can find help with technical queries, information on training and a wide range of system design and product installation tools (including video tutorials).
“Our new multi-language website has been designed in light of feedback from customers and business partners throughout Europe,” said Justin Hollis, marketing manager for Samsung Techwin Europe. “We’ve responded by providing installers and system integrators with ready access to information, helping them quickly and easily learn more about the products and services we offer.”
Hollis added: “The launch of the website is part of a process we’re undertaking to re-invigorate our pre- and post-sales support activities through incremental support and investment from our parent company Hanwha. We will of course continue to listen to our partners and customers so that the website always delivers the best possible customer experience.”