Tag Archives: Venue Security

Showsec helps put Leeds’ First Direct Arena on the venue map

Event and venue security specialist Showsec has been acclaimed for its part in helping to establish the First Direct Arena in Leeds as a friendly, customer-focused venue.

The 13,000-capacity First Direct Arena recently celebrated its first birthday when Jake Bugg performed his unique blend of indie rock and folk to a capacity crowd. It was a special occasion which also marked a celebration of the 25th Anniversary of the venue’s sponsor, the Leeds-based bank First Direct.

From the outset, Showsec was contracted by SMG Europe to provide its specialist services for the First Direct Arena and has undoubtedly made an important contribution to many memorable events (among them the hosting of the BBC’s annual Sports Personality of the Year Awards ceremony).

First Direct Arena general manager Ben Williams commented: “During the launch year of the First Direct Arena, SMG has relied upon the scale, expertise and professionalism delivered by Showsec. As a company, Showsec has not only embraced but also pro-actively committed to the venue’s vision for putting the customer at the heart of everything we do. The First Direct Arena has quickly established a reputation for being a friendly, customer-focused environment for event-goers and Showsec has contributed significantly towards that achievement.”

The First Direct Arena in Leeds

The First Direct Arena in Leeds

Williams added: “We look forward to working closely with Showsec and continuing to improve our service provision for customers and artists over the coming years.”

International artists in the spotlight

As well as the anniversary event featuring Jake Bugg, the First Direct Arena has played host to many other international artists including Elton John, Bruce Springsteen, Prince, Kasabian, Michael Buble, Miley Cyrus, Ed Sheeran and The Kaiser Chiefs.

For its part, Showsec has worked closely with SMG Europe and the Arena’s management team to provide a customer-focused service. With Sam Hodkin now operating as the Arena’s head of security, Showsec has developed a strong team of experienced supervisors, Security Industry Authority-licensed professionals and stewards to help the venue enhance its reputation for top class entertainment.

“The emphasis has been on ensuring that the experience for all visitors to the First Direct Arena is the very best it can be,” explained Julian Kumah, Showsec’s area manager for Yorkshire. “The fact that we’ve been able to deliver that level of service is due to the tremendous commitment and professionalism of our staff. We have received some very positive feedback from customers and clients which spurs us on to raise the bar even higher.”

Kumah added: “The development of our service at the First Direct Arena has involved us in being innovative in order to create the best possible operational systems in line with the design of the venue and to use the latest technology. This affords our staff the confidence and ability to fulfil their roles. The upshot of that is a customer-focused approach.”

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Showsec unveils new range of company uniforms

Event and venue security and safety specialist Showsec has kicked off a major transformation of the company’s image by lining up its new range of uniforms for the cameras in Manchester.

The crowd management and security specialist paraded the stylish new look for its workforce in photo shoots conducted at the Etihad Stadium (home of Manchester City FC) and the Phones 4U Arena.

The new uniforms represent a six-figure investment in the company’s ongoing drive to deliver the highest possible standards of service to clients and the public alike.

Seven ‘Faces of Showsec’ were selected to be models for the day to unveil the full range of the uniforms which will be in place by the beginning of next month. The seven members of staff who took part were Michael Holmes, Liam Fish, Ben Lofthouse, Edward Lewis, Nicola Davies, Nicole Benson and Ian deCordova.

Showsec staff parade the new uniforms outside Manchester City's Etihad Stadium

Showsec staff parade the new uniforms outside Manchester City’s Etihad Stadium

“The growth and success of the company has been achieved in recent years by constantly looking at ways in which we can raise standards and making substantial investment in the development of our services and employees,” commented director Simon Battersby.

“That was the prime objective of a brand refresh which has given us a more modern design and appearance of both the logo itself and the uniforms. We’re delighted with the results of what has been produced and we’re confident that our clients and the public will like the move to this new look.”

Battersby continued: “It’s a reflection of the way the company is moving forwards, with the change coming at a time when we’re preparing for another extremely busy summer.”

Significant changes made

The changeover to the new uniforms will take place over the next month, and Showsec anticipates that all staff uniforms will be in place by 1 June.

Two of the most significant changes will see the introduction of three-piece suits with white shirts and Showsec ties for more formal or corporate events as well as softshell jackets, while the photo-shoot also included staff in polo shirts and waterproof jackets.

“An important element of the company’s success is our progressive and loyal workforce who not only contribute in a very positive way to the development of the business, but also influence it in many ways,” explained Battersby.

“Therefore, as part of our staff engagement activities, we felt it was appropriate for some of them to be chosen to feature in this launch.”

Showsec staff in the new uniforms

Showsec staff in the new uniforms

Showsec would like to place on record its gratitude to Manchester City FC and the management team at the Phones 4U Arena for use of their venues for the photo-shoot.

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Showsec secures five-year contract with Harrogate International Centre

Showsec has been handed a golden opportunity to develop its association with one of the leading conference and exhibition venues in the country. The crowd management and security specialist has been awarded a five-year contract to provide services for events at the Harrogate International Centre.

The agreement is considered to be a significant step forwards for Showsec as the company actively seeks to increase its presence in the conference and exhibitions sector. It’s also recognition for the excellent work undertaken by the company’s Yorkshire operation since it was first engaged by the Harrogate International Centre (HIC) to provide security services.

“The conference and exhibition marketplace has been identified as a key area of development for the company, so to be presented with an opportunity like this is a major boost in that respect,” commented Julian Kumah, Showsec’s area manager for Yorkshire.

Left to Right: Julian Kumah, Kayley Grieves, Robert Penfold and Simon Kent

Left to Right: Julian Kumah, Kayley Grieves, Robert Penfold and Simon Kent

“While we have been working informally with the HIC for the past couple of years, winning this long-term contract allows us to plan ahead and develop our services. An important part of that future planning will be engaging more locally-based staff and building closer links with what is such a high-profile venue in the region.”

Premier facilities at the HIC

The extensive range of conference and exhibition facilities which have been developed at HIC makes it one of the largest of its kind in the region.

Major investment in the upgrading and expansion of these facilities will enable the centre to build upon its outstanding reputation within that market sector.

Those facilities at HIC include an auditorium seating 2,000 people, The Royal Hall (accommodating over 1,000 people), the Queen’s Suite (which holds 600) and eight halls that offer up to 18,500 square metres of exhibition space.

Robert Penfold, venue services manager at HIC, said: “We are very happy with the new deal. What Showsec brings to us is a pool of highly-trained staff who are well-established in the Yorkshire region. They are experienced in the many kinds of events we hold here at HIC, so this will ensure our clients receive the best levels of service and security possible.”

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Showsec secures new Wembley Arena security contract

Showsec has enhanced its reputation as the United Kingdom’s leading supplier of arena security by landing a major new contract with one of the country’s most iconic venues.

The crowd management and security specialists will run the Front of House operation at Wembley Arena in London after securing a three-year agreement to provide such services.

The 12,500-capacity venue remains one of a handful of globally-renowned arenas for music, sport and other live entertainment.

The increased profile at Wembley Arena adds to Showsec’s impressive line-up of arenas which includes those in Manchester, Leeds, Sheffield, Newcastle, Cardiff and Aberdeen.

Fantastic achievement for the company

“This is a fantastic achievement for the company and underlines the fact that we are Number One when it comes to event and venue security,” said Showsec’s director Simon Battersby.

“We have run the backstage security at Wembley Arena for many years now, so we’re delighted that we have been handed this opportunity to take on a more prominent role. It’s testament to our commitment to achieving the highest possible standards across all aspects of our work that we have emerged successful from this tendering process.”

Wembley Arena: an iconic UK venue

Wembley Arena: an iconic UK venue

John Drury, the general manager at Wembley Arena, said: “We have enjoyed an excellent working relationship with Showsec backstage at the venue. We look forward to building on that relationship in the Front of House environment where we expect to see a continued rise in customer compliments for our team.”

The new agreement with Wembley Arena will come into effect on Saturday 1 March and represents a significant development for Showsec’s recently restructured London office.

Showsec took the decision to divide this operation into three areas – East, West and Greater London – in response to the growth in business across the capital city.

Wembley Arena will fall under the jurisdiction of the newly-appointed area manager for Greater London, Louise Stockden, who is part of the management infrastructure put in place to ensure that Showsec continues to deliver high standards of service.

“We make a big commitment to helping individuals fulfil their potential and progress along a career path with our Management Development Programme,” added Battersby. “The fact that we can move forwards with confidence and secure prestigious agreements such as Wembley Arena is due to the development of our management infrastructure. Louise Stockden is a glowing example of someone who has successfully come through that programme.”

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