As part of an ongoing commitment to customer care, PEL Services – one of the UK’s specialist providers of commercial fire, security and communication systems – is now offering an online Customer Maintenance web portal to complement its Service and Maintenance Agreements.
The portal enables customers to access unedited information on their accounts from anywhere in the world in real-time on a 24/7 basis, in turn allowing them to gain invaluable information about products installed, service call reports, maintenance schedules and site attendance details at a glance.
By simply logging into their account via PEL’s website Home Page, customers can also view other important documents – such as contract information and recent Test Certificates – which are uploaded by PEL as soon as they’ve been completed.
Extremely convenient, quick and simple to use, the online facility greatly reduces administration work and offers valuable time and cost saving benefits.
The service is a particularly useful tool for facilities managers and managing agents who may have multiple sites to operate.
PEL offers a range of Service and Maintenance Agreements for sound, fire, security and audiovisual systems, including Routine Maintenance and Fully Comprehensive cover on Third Party as well as PEL installations.
Both single site and group customers benefit from high quality response thanks to PEL’s experienced engineers.
PEL Services operates throughout the UK and overseas, supporting markets as diverse as local authorities, public utilities, the finance sector, healthcare, education, retail and leisure.
*Further information is available by contacting PEL Services on (telephone) 0333 123 2100 or visit: www.pel.co.uk