Tag Archives: Tablets

Nittan’s collection of technical guidance videos now available to view on YouTube

Nittan Europe, the manufacturer of conventional and addressable fire detection products, has released seven new technical guidance videos on its YouTube channel. These follow on the back of its previous highly successful videos, which form part of Nittan’s customer experience, enabling the business to connect with end customers via different mediums.

Presented by product support manager Barry Sargent, the videos address frequently asked questions relating to the Nittan evolution1 Fire Alarm Control Panel. These include the panel’s quick start option, set up, navigation, ‘Cause and Effect’ programming, a PC configuration tool overview and PC configuration tool ‘Cause and Effect’, in addition to Nittan’s Evolution Loop Calculator.

The videos provide simple step-by-step instructions that aim to serve as a guide or memory jogger for engineers such that they can the most advantage for Nittan products on behalf of their end users.

NittanGuidanceVideos

Lee James, general manager for product marketing at Nittan Europe, said: “The short video format with clips of between two and four minutes has proven very popular with our customers. We’re providing quick bursts of information in an easy-to-assimilate way. Our customers now have easy access to technical guidance on site or in their office with video clips literally at their fingertips via smart phones and tablets. We aim to continue building our video library in the coming months. The video clips are a guide and not intended to replace official manufacturer training which Nittan continues to provide free of charge at its Old Woking offices.”

*The new technical guidance videos can be viewed at https://www.youtube.com/user/NittanChannel/videos

**Also available on the channel are existing videos about Nittan’s Dual Optical Detector and how to use the EV-AD2-EXT Evolution Programmer

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Checkpoint Systems’ EVOLVE-Store app provides retailers with real-time Electronic Article Surveillance

Checkpoint Systems, a leading global supplier of merchandise availability solutions for the retail sector, has announced the launch of EVOLVE-Store, a real-time app for smart phones and tablets that supports real-time electronic article surveillance (EAS) and organised retail crime event management.

The app was developed in response to retail customer requests for an easy means of ensuring that store associates leverage EAS investments appropriately, comply with store shoplifting policies and have EAS systems always turned on and operating in the correct manner.

Features in the EVOLVE-Store app enable retailers to measure and improve consumer conversion rates through real-time visibility of the number of shoppers in stores. The app also measures policy compliance by managing response times to alarm events.

By monitoring, measuring and managing an EAS program, retailers can deter opportunistic shoplifters and organised retail crime activity, reducing shrink and increasing shelf availability, sales and profits. In turn, this improves staff confidence and engagement with the EAS program, ensuring a significant improvement on the return on investment.

Additional features include a staff panic alert to request help from colleagues, an EAS night-save feature to save power when the store is closed, the ability to test, mute or disable EAS systems remotely and multi-user logins for each smart device. 

Beyond retailer advantages, shoppers benefit because stores can monitor inventory more closely and replenish ‘true’ out-of-stocks, so merchandise they seek will likely be available on shelves when purchasing online through click and collector buying directly in stores.

Moreover, studies have shown that shoppers feel safer in monitored retail environments.

“Technology should make life easier for both consumers and retailers,” said Uwe Sydon, senior vice-president of innovation at Checkpoint Systems. “EVOLVE-Store accomplishes this with simple implementation and proven loss prevention and merchandise availability benefits that offer advantages to everyone.”

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Remote Video Response co-locates with Custodian to deliver complete CCTV monitoring solution

Remote Video Response (RVR), one of the UK’s leading CCTV monitoring operations, has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers. 

Remote Video Response and Custodian are trading names of Security Monitoring Centres Ltd in the UK and parts of UTC Building and Industrial Systems, a unit of United Technologies Corp (NYSE: UTX).

RVR also recently achieved a significant milestone, recording its one millionth operator-managed alarm since the business’ launch 15 years ago. That figure does not include the millions of automatically handled alarms that are generated and managed each year.

“There is clear logic in having the CCTV monitoring business RVR and the intruder alarm monitoring business Custodian under the same roof,” explained Colin Walters, general manager at RVR. “The commonality of our installer and end user customers and the ability to share resources – including people, technology and monitoring platforms – improves our ability to effectively serve our key segments. In particular, the co-location enables us to leverage the capabilities of dedicated administration and sales teams and deliver the highest levels of customer service.”

Technological advances enabled the co-location by freeing up space within the Nottingham Monitoring Centre to allow the integration of the CCTV and intruder alarm operations to become possible.

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

The move also will allow installers to access and manage their portfolio from any PC, tablet or smart phone, live, any time of the day or night. They can update information remotely, leading to further enhancements in false alarm management.

One of the key benefits, for example, is the opportunity to manage key holder information through an online portal.

Previously, RVR used its own platform. Now, both intruder and CCTV alarms can be managed on the same platform with a common reporting style and log that enables installers to have complete visibility across their entire client base. It also has the ability to apportion separate alarm signals from a specific site to a single operator.

Fully-integrated software solutions for customers

“Our customers will see many other benefits,” added Walters. “We’ll be working more closely with another related business, Mentor Business Systems, to provide a fully-integrated software solution that enables key holder changes to migrate seamlessly to their CASH system and out-of-hours calls from their Custodian answering service to go direct to their engineers’ PDAs. In effect, this affords them the ability to better manage all aspects of their business.”

New staff have been recruited at the Nottingham location while RVR maintains its status as an official National Open College Network (NOCN)-accredited training school.

“We will also be looking to expand still further, which is why the additional space will be important,” asserted Walters.

RVR protects businesses across the UK by monitoring images from CCTV cameras, responding to alarm activations and liaising with the police or private response services to provide security 24/7.

*For more information visit: www.remotevideoresponse.co.uk

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