Acuity, the Axis Group’s Front of House services division, has been awarded the 2016 ‘Highest Net Promoter Score of Soft FM Services Providers’ Award at BNP Paribas Real Estate’s inaugural Supplier Forum dinner.
The awards, which took place in the City of London, were held to celebrate and recognise the performance and achievements of BNP Paribas Real Estate’s service partners and was the culmination of its 2016 supplier relationship management (SRM) programme.
The SRM programme requires all service partners – including Acuity – to engage with BNP Paribas Real Estate in a quarterly satisfaction survey, with the results generating a Net Promoter Score for each company.
Acuity currently provides reception management services at ten properties for BNP Paribas Real Estate, and achieved a Net Promoter Score of 100% during 2016.
Above (Left to Right): Mark Coupe (head of facilities management and senior director, BNP Paribas Real Estate BNPPRE), Arik Benichou (senior account manager, Acuity), Chiara Di Rienzo (operations director, Acuity), Neil Ames (managing director, Acuity) and Rory Underwood, the record-breaking former English Rugby Union player who presented this year’s awards
Accepting the award, Neil Ames (managing director of Acuity), explained that he’s extremely pleased and proud of the company’s achievements. “Acuity is a relatively young company,” stated Ames, “and to achieve a higher Net Promoter Score than our more established competitors, among them companies from other soft services disciplines, is an incredible achievement.”
Chiara Di Rienzo, Acuity’s operations director, views the award as important recognition of the professionalism, energy and enthusiasm of Acuity’s account managers and reception teams. “Everyone at Acuity has contributed towards this success,” said Di Rienzo. “My sincere thanks go to all for their commitment and for being formidable brand ambassadors for both Acuity and BNP Paribas Real Estate.”