Tag Archives: STEP Partners

Hanwha Techwin “stands out from the crowd” in “competitive surveillance market”

Bob Hwang, managing director of Hanwha Techwin Europe, has provided an indication as to what’s in the company’s 2019 product pipeline. Here, he explains how working ever more closely with distribution partners and leading system integrators, and valuing the feedback they provide in terms of changing market demands, has delivered huge dividends for Hanwha Techwin when it comes to devising a successful product strategy.

We’ve enjoyed significant sales success over the past three years. There’s no doubt that this is largely due to our ability to truly understand how the market is evolving, which we have been able to do with the help of our field-based sales colleagues and our talented teams who have taken on board our customers’ feedback.

In addition to introducing new cameras and recording devices, this has also driven us to work in partnership with third party technology providers to develop solutions which are relevant to today’s market and provide our distribution partners and system integrators alike with a competitive edge.

During 2019, our customers can be assured that we will continue to be a market leader by taking advantage of emerging technologies which will enable them to achieve maximum value from their Wisenet video surveillance solutions.

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Bob Hwang

New products and solutions

Hanwha Techwin will be formally launching new additions to its Wisenet range throughout 2019 and we’ve given a strong indication as to what’s in the product pipeline.

With Artificial Intelligence (AI) and deep learning – which present exciting new opportunities for a wide range of sophisticated applications – now becoming more accessible to solution developers, we intend to introduce more solutions which support the latest AI technology.

The Wisenet 5 chipset, which is at the heart of the Wisenet X Series of cameras, will be used in other camera lines. There are also plans to introduce an even more advanced Wisenet 7 chipset.

There will be an updated version of the Wisenet WAVE Video Management Software (VMS) offering improved scaleability and interoperability for medium-sized installations, as well as a new version of Smart Security Manager which is designed for entry level, legacy and special projects. We shall continue to cooperate with third party VMS vendors for our high-end customers.

A key attribute of the new products which will be introduced over the coming months is that they’ve all been designed to improve the installers’ experience and reduce operational costs for end users. 

Smart solutions for vertical markets

We intend to sustain our efforts to seek out opportunities for introducing new and innovative solutions to complement existing Wisenet solutions developed jointly with our technology partners for strategic vertical sectors, such as retail and transportation.

Our Korean heritage and core values of ‘Challenge’, ‘Loyalty’ and ‘Integrity’, which are at the heart of ourWe Move With Trust’ central marketing theme, have equipped the business to stand out from the crowd. In order to have a brand name which is trusted, it’s not sufficient just to have products which are better than those of our competitors or for them to be more affordable. We also need to demonstrate a long-term commitment to provide customers with the highest levels of pre- and post-sales support.

In this respect, our message encompasses respect for our distribution and solution partners, our passion for quality and service and an extended five-year warranty support which we offer to our STEP Partners as part of a package of benefits designed to reward their loyalty and give them a competitive edge. 

Determined not to be complacent, Hanwha Techwin has declared its intention to continually monitor and test cyber security risks using third party security agencies and a dedicated cyber security team. When necessary, we will release in quick time new firmware to counter the latest threats.

This is an exciting time for our security business. The year has already begun well with the recent announcement that our new manufacturing facility in Vietnam is fully operational. This is just one of many reasons why I’m confident we will continue to succeed and be competitive in a market that continues to grow at pace.

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Hanwha Techwin announces enhanced warranty programme at Wisenet Conference

Over 200 delegates who attended the Hanwha Techwin Wisenet Conference held in Barcelona on Tuesday 14 March heard managing director Bob Hwang announce the introduction of enhanced warranty support for Hanwha Techwin STEP Partners.

With immediate effect, Silver, Gold and Diamond level STEP Partners will benefit from a new five-year warranty programme that covers parts and labour on all Hanwha Techwin IP cameras and NVRs, with the exception of zoom/focus functionality, pan/tilt motor assemblies, slip-rings and HDDs, which will remain at three years.

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Companies who participate in the STEP Partners Programme are able to take advantage of a wide range of benefits designed to help increase their share of the video solutions market. The advantages include regular sales discount, project pricing, marketing support, technical tools and free training. 

“Our Wisenet range of cameras and recording solutions have proven to be exceptionally reliable, and we’ve decided to reward the loyalty of our STEP Partners by providing them with an additional competitive edge in the form of improved warranty terms which they can offer their end user clients,” said Bob Hwang.

“This further demonstrates our confidence in the robustness of our products and is just one of many ways in which we’re striving to build a reputation for being a brand that can be entrusted to be the single source provider of high performance, end-to-end video surveillance solutions.”

While the five-year warranty is designed for Silver, Gold and Diamond level STEP Partners, everyone else can continue to profit from the existing three-year warranty terms.

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New Wisenet X Series

The new Wisenet X Series introduces 26 new cameras in 2 and 5 megapixel models with H.265 transmission. They’re ‘supercharged’ by the “most powerful chipset” ever incorporated into a full camera range.

At the Wisenet Conference, the Hanwha Techwin team demonstrated how the all-new architecture chipset built into Wisenet X cameras “delivers industry-leading video performance”. Delegates were shown how they and their clients can make good use of a long list of built-in camera features.

“We believe that, given their unrivalled image quality, efficient network transmission and enhanced user convenience, Wisenet X cameras define a new standard for IP network video surveillance products,” concluded Hwang. “Together with the recently-launched Wisenet P 4K range and feature-rich Wisenet Q cameras, the Wisenet X Series provides our customers and business partners with a formidable product line-up, allowing them to successfully compete for any video surveillance project.”

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