Tag Archives: STANLEY Security

STANLEY Security achieves accreditation to ISO 9001:2015 for Quality Management Systems

STANLEY Security has been accredited with ISO 9001:2015, the very latest version of the respected Quality Management Systems standard.

ISO 9001:2015 is awarded when specific criteria for a Quality Management System are met by a given organisation as a result of that business ensuring a structured approach with an increased importance afforded to risk management. The accreditation is based on a number of quality management principles such as a strong customer focus, the motivation of senior management, a defined process approach and demonstrably continual improvement.

For STANLEY Security’s end user customers, ISO 9001:2015 accreditation provides clear proof that its products and services work and meet legal and industry standards and that, if an issue should arise, a process is in place to rectify it and ensure that it doesn’t happen again. It’s also designed to make staff more efficient by standardising systems and procedures, while still allowing for flexibility such that STANLEY can work with customers in a way which suits them.

STANLEY Security has always been committed to delivering quality at all levels, from products through to services, and has been accredited to BS EN ISO 9001:2008 for many years. The move to the more stringent 2015 standard requires a greater focus on all internal and external factors that could impact quality, products and services.

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Ross Marotta, STANLEY Security’s compliance manager responsible for the transition to the new standard, explained: “The ISO 9001:2015 accreditation is proof that we can provide customers with consistent, reliable and fit for purpose solutions and services. It provides an assurance that we listen to our customers and respond proactively to their feedback. Customers can also be secure in the knowledge that any issues will be identified and resolved quickly.”

Marotta has reviewed all of STANLEY Security’s documents, processes, policies and procedures to ensure they correspond with actual activities and meet the 2015 standard. He has also implemented training sessions and presentations within management meetings to clearly explain individuals’ responsibilities and what they need to be aware of and monitor in their own teams.

STANLEY Security’s ISO 9001:2015 accreditation holds for a maximum time period of three years. In this three-year period, the company will be subject to mandatory audits to ensure compliance.

ISO 9001:2015 accreditation has been awarded through the National Security Inspectorate. Through the NSI, STANLEY Security is NACOSS Gold approved with respect to the design, installation and maintenance of electronic security systems and Fire Gold approved for the design, installation, commissioning and handover, verification and maintenance of fire detection and alarm systems.

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New service director introduces raft of customer services initiatives at STANLEY Security

To maintain a high level of customer service and product quality for the business going forward, Stephen Hodgkinson-Soto (STANLEY Security’s new service director) is concentrating on raising customer support levels, efficiency and Health and Safety practices at the same time as driving forward product development within the company.

Hodgkinson-Soto has worked at STANLEY Security since 2015, previously serving as an installation manager in the US. After moving back to the UK where he was born, Hodgkinson-Soto joined STANLEY Security’s British operation last year in the role of service director.

Recognising the “large learning curve” engendered by this promotion, Hodgkinson-Soto embraces the challenge and brings with him considerable skills and enthusiasm which are already beginning to bear fruit.

“Earlier in my career, I worked within the hotel industry and learned a lot about customer service,” stated Hodgkinson-Soto. “I’m looking to bring some of these aspects to the security industry which appears to me to be lacking in excellent customer service across the board. With the backing of the full STANLEY team, including our new general manager Matthew Marriott, it’s my intention to ensure that we lead the way here and stand out from other players in the market.”

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Stephen Hodgkinson-Soto

Hodgkinson-Soto is working closely alongside Leanne Taylor, head of customer service, to achieve these goals. The duo have already introduced the Customer First programme which moves away from traditional reactionary models in customer service to a more advanced proactive approach. Customer First is a wide sweeping programme addressing all areas of STANLEY’s customer service, from a Customer Discussion Guide aimed at maintaining positive contact with customers throughout their contract period right through to a Bespoke Management service for those customers that require more focused attention.

With responsibilities for a field service team comprising 110 engineers and associated regional managers across Britain, Hodgkinson-Soto is also concentrating on improving efficiency among that team by ensuring constituent members have the right equipment to perform their tasks and meet customers’ expectations.

As part of this, Hodgkinson-Soto has introduced an engineer training programme, which will instil engineers with additional knowledge via courses paid for by STANLEY. Hodgkinson-Soto is also looking to create a more formalised career path for engineers to recognise and reward their skills and experience.

Investing in the employees  

“Investing in our employees is a priority,” stated Hodgkinson-Soto, “as they not only undertake the work on the ground, but are also our company ambassadors who have the most direct contact with customers. We want them to be the best in the business and fly the flag for STANLEY Security.”

Hodgkinson-Soto’s remit as service director at STANLEY Security also includes overseeing Health and Safety, training and technology, in addition to quality and compliance for the business.

With all of these activities initiated in a relatively short time, Hodgkinson-Soto has plenty of plans for the future, including the formation of a remote maintenance team to specialise in resolving system issues without physical proximity. This will save resources and time for both STANLEY Security and its customers. He’s also working with the product team to develop new cutting-edge solutions for security and beyond.

“Since joining,” concluded Hodgkinson-Soto, “I’ve been working towards internal developments which aim to uphold STANLEY’s position in the market and also to set us apart as a true forward-thinking leader. It’s only by continuously strengthening our core internal practices that we can raise our game to excel at serving our customers. We believe in the necessity of constant improvement to stay ahead. It’s challenging and demanding, but we have the right team in place, the right attitude and the capability.”

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Prestigious Gold Award bestowed upon STANLEY Security by RoSPA for commitment to Health and Safety issues

In recognition of continuous improvement and achieving its ‘Zero Harm’ vision, STANLEY Security has been presented with the Gold Award by the Royal Society for the Prevention of Accidents (RoSPA).

STANLEY Security was selected as a Gold Award winner based on its Health and Safety documentation which proves the company takes note of incidences and then makes improvements to Health and Safety practices based on them.

The RoSPA Awards are highly-respected in the Health and Safety arena, with 2,000 entrants every year from organisations which have proven continual excellence in the workplace, demonstrating a commitment to the well-being of not only employees, but all those who interact with them.

The Judging Panel for 2018 comprised of independent Health and Safety representatives from the National Examination Board in Occupational Safety and Health (NEBOSH), Manchester and Aston Universities, the Engineering Construction Industry Association, RoSPA itself, Southern Water, the Unite Trade Union and Sainsbury’s.

Peter Walker, EHS manager for STANLEY Security, said: “It’s pleasing to know that our hard work and the dedication that we display towards Health and Safety is taken seriously not just by individuals from within STANLEY Security, but also renowned peers who have chosen to shine a light on our efforts as well. STANLEY Security has always made Health and Safety a key priority within the organisation and in regards to our customers as well.”

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Walker went on to state: “Our RoSPA Gold Award win is not just cause for celebration for the hard work that we invest in maintaining our Health and Safety. It’s also an active opportunity to prove to our large and small clients alike our expertise and capabilities in the Health and Safety arena. We actively encourage a specific culture within STANLEY Security so colleagues know that our Health and Safety procedures and regulations have been put in place for their benefit.”

Building on its win, STANLEY Security is practising Hazard Reporting and Near Miss Reporting such that accidents are not only dealt with once they occur, but also so the causes of accidents are identified and eliminated to help prevent them from happening again. The practice comprises an assessment to identify potential hazards which may be both subtle and varied in nature.

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STANLEY Security adopts digital asset mapping for improved service and maintenance

STANLEY Security has adopted an innovative asset mapping technology to provide customers with more efficient system maintenance and servicing than ever before.

‘Connected Assets’ is an advanced digital asset mapping technology that enables STANLEY Security to quickly and easily map out an entire security system and all of its individual elements. It allows for detailed additional information to be included, such as images of equipment in situ.

Using ‘Connected Assets’, a visiting STANLEY engineer can now familiarise themselves with a customer’s security system before attending site and, while there, can quickly locate where specific items are that require servicing.

For customers, ‘Connected Assets’ means that an engineer can be on and off site quicker than ever before, making for a more efficient service with minimal disruption.

STANLEY Security can now make more efficient use of its resources. For example, with a complex site, rather than wait for an engineer who’s familiar with that site and its system(s), any available engineer can now be sent fully-loaded with the information they need to conduct that service visit.

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For Stephen Hodgkinson-Soto, STANLEY Security’s service director, ‘Connected Assets’ marks a significant leap forward. “Most security companies use an asset register spreadsheet to detail an installed security system, but this is basic and limited in terms of what information you can include. In a digital world, this approach is out of date. Moving to ‘Connected Assets’ enables us to add considerably more valuable information and our field engineers are using it to good effect. It’s working well for our customers, both big and small.”

STANLEY Security’s maintenance and servicing options include service plans with differing levels of support to suit customers’ needs. The business boasts a network of expert technicians UK wide who can repair or maintain security equipment to ensure that it’s fully functional.

While STANLEY Security is currently using ‘Connected Assets’ to map static assets for its own service and maintenance contracts, Derek McLean (head of technology solutions at STANLEY Security) sees an even wider use for it.

“Using ‘Connected Assets’ for mapping customers’ security systems is the first step. We are looking at ways in which to further develop and use this innovative technology. For example, we’re already combining it with asset utilisation. Using technology such as Low Energy Bluetooth, GPS and RTLS location tracking, temperature monitoring and GSM we’re able to provide real-time information on assets, however large or small, both inside and outside a building.”

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