Tag Archives: Smart Phone

March Networks adds redesigned interface to GURU smart phone app for system integrators

Intelligent IP video solutions developer March Networks has introduced a new version of its GURU smart phone app. GURU 2.0 features a completely redesigned, workflow-based interface to help systems integrators and technicians find the information they need faster than ever. The app also includes new support capabilities, among them software video tutorials and a smart symptom filtering feature that speeds recorder troubleshooting.

March Networks created GURU to help technicians save time and money in the field. The app, which is available as a free download from the App Store and Google Play, automates typically time-consuming tasks such as checking product warranty statuses and completing online return forms. It also provides innovative utilities to help system integrators work more efficiently and resolve system issues onsite.

“Our service teams love using GURU,” said Edward Ferranti, service manager at Portland Safe, a March Networks certified provider. “It simplifies troubleshooting and puts product information at our fingertips. Plus it’s free and works on the phones we already have. GURU is a great example of how March Networks listens to its integrators and is committed to helping us grow our business.”

March Networks' GURU smart phone app in action on the iPhone

March Networks’ GURU smart phone app in action on the iPhone

Technicians can use GURU to wirelessly connect to any 8000 Series or RideSafe GT Series hybrid NVR to adjust IP addresses, Domain Name System (DNS) and other system settings. They can also use the app to scan the unique QR code on any current generation March Networks recorder to instantly pull up serial numbers and other product information.

Additional features now available with GURU 2.0 include:

  • March Networks Command video management software troubleshooting
  • March Networks RideSafe GT Series Hybrid Transit NVR troubleshooting
  • 8000 Series Hybrid NVR smart symptom filtering
  • RideSafe GT Series wireless provisioning
  • New training tutorials for March Networks’ Searchlight software, IP cameras, Command software and RideSafe GT Series recorders

“With GURU, technicians no longer have to spend time booting up their laptop or calling for technical support,” explained Ru Wadasinghe, vice-president of professional services at March Networks. “The app is a great way for our certified solution providers to access the technical tools and information they need on the go. We’re constantly working to add new capabilities that make it even more useful and convenient.”

*To learn more about the GURU smart phone application visit: www.marchnetworks.com/guru

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RISCO Group announces strategic partnership with CSL DualCom and unveils new HandyApp

Global integrated security solutions provider RISCO Group has announced a “pioneering” partnership with CSL DualCom. Available now, the award-winning RISCO LightSYSTM 2 and RISCO AgilityTM 3 IP/GSM panels are being supplied as standard with the DualCom WorldSIM®.

CSL DualCom is renowned for providing a platform and products that facilitate the reliable delivery of alarm signals from any protected premises to the Alarm Receiving Centre (ARC) – and all while reducing or eliminating any erroneous issues for ARCs and installers.

CSL DualCom’s Critical Connectivity® services negate the need for hard-wired IT infrastructure as connection to the Cloud can be achieved across IP or any mobile network using a DualCom WorldSIM®. The multi-network WorldSIM® ensures increased signal reliability and can help to reduce false alarms by up to 90%.

RISCO and CSL DualCom have entered a strategic partnership

RISCO and CSL DualCom have entered a strategic partnership

With the DualCom WorldSIM® onboard RISCO LightSYS 2 and Agility 3 IP/GSM panels, connection to RISCO Cloud is simplified and affords live video verification and access to RISCO’s advanced HandyApp (more of which anon).

Enhancing the feature set of any installation, RISCO Cloud saves time and resources via its remote-servicing capabilities of connected systems.

The WorldSIM from CSL DualCom is quick and easy to set-up. Visit: m2mconnect.csldual.com/risco and follow the registration link provided.

RISCO supports security installers with new HandyApp

RISCO Group has launched HandyApp, an app for Apple and Android devices that brings together everything an installer may need­­ – and it’s all available at their fingertips.

The first smart phone application to provide all sales and installation activities to support professional security installers, RISCO HandyApp provides comprehensive on-demand access to RISCO sales and aftercare services.

Available free-of-charge, HandyApp supports instant access to installation manuals and user guides, as well as sales materials such as product images and brochures.

To help ensure the sales and specification process is made as simple as possible, selected files may be shared with customers via an in-app share button, allowing materials to be forwarded directly via message or e-mail.

RISCO's Handy App for the iPhone

RISCO’s Handy App for the iPhone

Using the QR codes found on RISCO products and packaging, HandyApp can also be used to instantly retrieve specific product information such as part numbers and unique serial numbers. This enables fast access to product materials and easy identification of product details in the app’s Service and Support area.

Additionally, QR codes can be used to activate the Warranty Activation function. Once scanned, any RISCO product’s warranty is automatically extended by six months – increasing the warranty period to 30 months.

Power consumption, battery back-up and anti-code generator calculators are also available to assist security installers. Specified by system, they calculate if additional power supplies are required while the anti-code generator allows alarm panels to be unlocked both simply and efficiently.

The app’s Service and Support area provides a direct connection to the local RISCO support team, allowing any service or warranty queries to be answered quickly and efficiently.

For easier troubleshooting, users can also transfer images directly though the app.

*Click to download the HandyApp at no cost for mobile or tablet devices:

<Apple iOS> Links to: https://itunes.apple.com/gb/app/irisco/id462155789?mt=8

<Android> Links to: https://play.google.com/store/apps/details?id=com.riscogroup.riscoservice.handyapp&hl=en_GB

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