Tag Archives: Service Level Agreements

Chubb wins fire and security systems contract with retail giant Tesco

Chubb Fire and Security has secured a new contract with retail giant Tesco to service and maintain fire extinguishers and security systems in UK stores and at Tesco’s head office, as well as the fire extinguishers present in the business’ distribution centres.

The UK’s largest retailer with over 2,600 stores, Tesco has worked with Chubb for a number of years now, using its FX range of fire extinguishers. With this new contract, Chubb will also provide intruder alarm maintenance services for half of Tesco’s estate.

John Simons, the property procurement manager at Tesco, said it was logical to explore the advantages of a combined fire and security contract.

ChubbTesco

“In choosing a service provider,” outlined Simons, “we look for three things: technical ability, sufficient infrastructure and support to deliver a nationwide contract and value for money.”

Chubb complies with strict Service Level Agreements that ensure maintenance is carried out and calls are responded to within a specified period of time. In addition, engineers sign in and out of all site visits electronically, giving Tesco real-time visibility of engineer attendance as well as the reassurance that systems are fully maintained.

“Given the number of sites involved in this contract, good communication, collaboration and thorough organisation are essential, as well as a willingness to adopt our own procedures such as our electronic sign-in system,” added Simons.

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