Genetec – the technology provider of unified security, public safety, operations and business intelligence-focused solutions – has been engaged by the management team at Westfield UK, which has now standardised on the use of Genetec Security Center across its Stratford City and London sites. Together, the two locations attract over 73 million visitors per year and generate a massive £2.1 billion in retail sales.
“It was immediately apparent that Genetec would be an important strategic partner for us,” explained Adrian Howles, security manager at Westfield UK. “The Security Center platform is comprehensive, intuitive and, as part of our five-year strategy, the open architecture gives us so many options.”
The unified security platform is already driving cost efficiencies and economies of scale across the locations’ operations, with further plans to extend its use over the next five years. With a shared platform in place, Westfield UK is now able to manage security functions from centralised Control Rooms, bringing economies of scale and added resilience to its operations.
The common interface has also brought greater uniformity in terms of how day-to-day security issues are addressed across the two sites.
The ability for Genetec Security Center to support a phased migration of security operations to the cloud also appealed to Howles and his security team. To maximise its return on past investments, Westfield UK is currently running most of its security infrastructure within its on-site Data Centres. However, the organisation is already preparing for greater cloud adoption when existing hardware reaches the end-of-life stage.
“Knowing the system is cloud-ready and can support centralised monitoring if and when we need it to is very attractive,” added Howles. “We can realise significant cost efficiencies and further improve our already high levels of security and resilience.”
Looking ahead, Westfield UK continues to push the capabilities of its Genetec systems, looking beyond ‘pure’ security to find other ways it can add value to the business as a whole. One example is the integration of Security Center with Westfield UK’s delivery management system which has automated the granting of access for pre-approved vehicles in and out of the yard. Another is the adoption of Genetec Mission Control and Genetec Clearance to streamline processes, support operators and simplify the General Data Protection Regulation-compliant sharing of video footage internally and with third parties.
“Front line security is an all-encompassing role,” concluded Howles, “so we rely on technology to support our people in responding predictably and effectively to whatever’s thrown at them.”
Francesco Serra, Genetec’s vice-president of sales for Europe, responded: “Westfield UK has consistently demonstrated its ability to thrive within a retail and leisure market that’s both dynamic and challenging. We’re proud to support them for the long-term with technology that drives smarter ways of working and even greater efficiency.”
*The full Case Study can be viewed and downloaded at https://www.genetec.com/customer-stories/unibail-rodamco-westfield