Tag Archives: Quality Management Systems

Dycon Power Solutions attains ISO 9001:2008 Quality Management Systems recognition from British Standards Institution

Dycon Power Solutions and its Mountain Ash facility at the Cwm Cynon Business Park in Wales has been assessed by the British Standards Institution (BSI) and granted a Certificate of Registration under ISO 9001:2008.

Following an extensive examination of the company’s operations and its Quality Management Systems conducted by BS Inspectors, Dycon Power Solutions has now received ISO 9001:2008 Certificate of Registration No FM635032 for the ‘Design, sale and manufacturer of electronic power supply solutions and ancillary equipment’.

Tony Allen, managing director at Dycon Power Solutions, commented: “We’re proud that Dycon Power Solutions has achieved this important Quality Management System recognition in such a short space of time following the company’s formation and the opening of our new factory. Our aim has always been to develop and build the most reliable power supply products in the market and this latest development is an important step in that process. I warmly congratulate the whole team on this outstanding achievement.”

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Ward Security attains best-ever SIA Approved Contractor Scheme audit score

Ward Security has just achieved its best ever score (170 out of 174) in an independent audit conducted on behalf of the Security Industry Authority (SIA) – the Regulator for the private security industry in the UK – for the Approved Contractor Score (ACS).

External assessing body Chamber Certification Assessment Service Ltd (CCAS) carried out a five-day combined annual assessment of Ward Security during February 2015 that included a reverification assessment for the ACS around Security Guarding, Door Supervision, CCTV and Key Holding as well as a surveillance audit for ISO 9001:2008 (Quality Management Systems) and a renewal/full audit for BS 18001:2007 (Health & Safety).

Auditors visited nine customer sites in the West, London and Manchester regions and conducted interviews with over 50 Ward Security employees in addition to eight customers.

In his report, Keith Leyland (ACS assessor at CCAS) stated: “The company’s approach to improvement is excellent. The assessor reviewed very many examples in all areas of customer services, fleet management, compliance, finance, Human Resources and operations where the company has applied the Plan-Do-Check-Act principle to developing improvement.”

David Ward: managing director at Ward Security

David Ward: managing director at Ward Security

Speaking about this achievement, Nikhil Kamboj (compliance director at Ward Security) stated: “We’ve enjoyed a 25% growth since last year, but Ward Security has now surpassed all expectations in producing its best-ever ACS score which comfortably puts us in the Top 1%-2% of the SIA’s regulated suppliers.”

David Ward, managing director of Ward Security, added “We’re both delighted and proud to have achieved this record ACS audit score. Managing growth while maintaining standards takes an extraordinary level of commitment and dedication from all members of staff, so our thanks must go to all management and staff right across the business.”

Ward continued: “This achievement shows that our systems are robust, effect and more than adequate to accommodate substantial business growth. It also illustrates to our customers that our growth has not compromised the level of service we deliver. Indeed, the quality of our service has improved as the company has grown.”

Ward Security operates a head office in London and a network of regional offices encompassing Rochester, Bracknell, Manchester and a newly opened-office in Scotland. Areas of specialist expertise include the provision of search and selection guard dogs, wireless intruder detection systems and concierge services through the new Ward Belgravia division.

Security provision for the Royal visit to Folkestone

Recently, Ward Security supplied a team of 16 operatives for a visit by Her Majesty The Queen and the Duke of Edinburgh to Folkestone, where the Queen opened The Wing Visitor Centre at the National Memorial to the Few in Capel-le-Ferne, which is dedicated to pilots who engaged in the Battle of Britain.

“A Royal visit is always a particularly complex and sensitive operation,” explained David Ward. “This is made an even more complex security task when the visit includes more than one site and the party is on a tightly controlled deadline. It’s crucial that people have access to greet Her Majesty at each site, but security needs to be carefully and professionally managed in a way that’s not intrusive. Also, the Royal security team accompanying the party will need help in understanding the different sites and locations and potential threat angles, and this is further complicated if they have one eye on moving safely to the next locations. This complicates the logistics and planning, so additional security to that provided by the police and the security services has to be very efficient and effective in its operation in order to provide adequate support.”

One of Ward Security's mobile patrol vehicles

One of Ward Security’s mobile patrol vehicles

Ward continued: “With a regional office in Kent, Ward Security has the local knowledge to make the process easier for this particular visit. Crucially, we have the experience of working with the police and the security services, which makes liaison, planning and delivery far easier. As a company, we also have vast experience in providing security for a range of scenarios and operations, and our members of staff are highly experienced in delivering effective and sensitive security.”

In conclusion, Ward told Risk UK: “It has been a great honour to provide additional security for Her Majesty’s visit, and we’re extremely proud to have provided our services for this important and historic visit.”

After opening The Wing Visitor Centre, Her Majesty The Queen and the Royal party proceeded to Canterbury Cathedral where the Queen and the Duke of Edinburgh unveiled statues to mark the occasion of the Diamond Jubilee.

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Alex Carmichael appointed CEO at the SSAIB

The Security Systems and Alarms Inspection Board (SSAIB), which is celebrating its 20th Anniversary in 2014, has appointed its next CEO. Alex Carmichael – presently director of technical services and exports at the British Security Industry Association (BSIA) – will be taking over from Geoff Tate who announced earlier this year that he will be stepping down as CEO at the security, fire and telecare certification body after 16 years in the role.

At the BSIA, Carmichael – who joined the Trade Association back in 1998 in the role of technical officer – is responsible for co-ordinating all technical and quality matters within the Association. These duties include acting as the organisation’s representative on various UK and European standards committees and serving as the UK’s representative on various Cenelec and Euralarm committees monitoring EU Directives that directly impact BSIA members.

In addition, Carmichael’s responsible for membership liaison within the BSIA’s technical sections, and works closely with other industry organisations such as the ABI, ACPO, ACPOS and several inspectorates on technical and any other issues that may affect BSIA members.

Indeed, Carmichael’s existing duties on those UK and European committees, along with his strong technical background and close working relationship with a variety of industry organisations, afford him the ideal credentials to steer the SSAIB in its next phase of growth.

Carmichael’s background also includes over 20 years’ experience in the Army across various technical/engineering support roles with REME, as well as a short spell as an electromedical engineer with the NHS.

For the time being, Carmichael will remain at the BSIA and take up his new post next March following a handover period shadowing his successor. The BSIA is presently seeking a replacement for Carmichael to head the technical team at Kirkham House in Worcester.

Alex Carmichael: the new CEO at the SSAIB

Alex Carmichael: the new CEO at the SSAIB

Widely known and respected

“I’m delighted that someone with Alex’s skill set will be heading up the SSAIB,” enthused Geoff Tate. “I’ll be handing over the reins to someone with over 15 years’ involvement in the security sector where he’s widely known and respected.”

Tate continued: “Besides working with him during a transitional handover, I’ll remain in close contact with Alex as the SSAIB’s chairman. It’s a significant boost for the SSAIB to appoint a new CEO of such calibre and provides the foundation for our future. SSAIB-certificated organisations in the security, fire and telecare industries can rest assured that they’ll be in good hands with our staff under Alex’s capable guidance.”

Founded in 1994 and based in Tyne & Wear, the SSAIB is a leading certification body for organisations providing electronic security systems, guarding security services, fire protection, alarm and telecare services systems in the UK and Republic of Ireland.

In addition to its product schemes, SSAIB also offers a range of management systems certification schemes, including ISO 9001 quality management systems certification and ISO 14001 environmental management systems certification.

Over 1,500 companies are now listed on the SSAIB’s register.

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