Tag Archives: Quality Management Systems

NSI supports World Accreditation Day 2019

The National Security Inspectorate (NSI) offered its full support to World Accreditation Day 2019 (#WAD2019). A global initiative celebrating accreditation, the event (which took place on Sunday 9 June) focused on accredited bodies like the NSI adding value in supply chains. 

From a security and fire safety sector perspective, installers and service providers of security and fire safety systems and security guarding solution are a vital ‘link in the chain’ with their expertise at the point of delivery, keeping people safe, ensuring security solutions harness suitable technology and that they’re fit for purpose.

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Whether it be in the design, installation and commissioning of intruder alarms, access control systems, fire detection or suppression systems and CCTV or the monitoring of myriad guarding services, Best Practice in service provision by NSI-approved companies ensures that quality solutions are delivered to customers.

World Accreditation Day marked the work underway to launch ‘IAF CertSearch’, a website designed to provide buyers with the ability to verify management systems certificates such as ISO 9001 (itself a key component of NSI’s Gold approvals). This facility will help to distinguish certificates issued by accredited conformity assessment bodies (CABs), such as the NSI, from certificates issued by non-accredited CABs and to check the authenticity of a certificate.

Richard Jenkins, CEO at the NSI, commented: “World Accreditation Day plays an important role in promoting the value of accreditation and accredited conformity assessment. As an accredited certification body, the NSI conforms to ISO 17021-1 and ISO 17065 in the delivery of Certificates of Approval to over 1,800 approved companies operating in the UK and Eire. The worldwide system of accreditation spans economies accounting for 96% of global GDP*. The NSI is proud to play its small part in this ecosystem underpinning Best Practice, competency and consistent quality within our sector, as recognised by, among others, the National Police Chiefs’ Council, the Security Industry Authority, the Surveillance Camera Commissioner, BAFE and industry and insurer stakeholders.”

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Richard Jenkins

NSI Gold Approval combines Quality Management Systems approval ISO 9001 with specific product standards pertinent to services provided, in addition to NSI Quality Schedules and approval criteria specifically designed for the security and fire systems and guarding services sectors. The NSI adopts a ‘treat recommendations as mandatory’ stance with regard to all standards and Codes of Practice, affording buyers confidence that NSI-approved companies adhere to the latest Best Practice at all times.

For full details of the range of NSI approvals to international and British Standards and industry Codes of Practice visit www.nsi.org.uk

*Source: World Economic Forum

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Evolution maintains quality standards with ISO certification

Evolution, the integrated fire and security solutions business, has achieved ISO 9001:2015 accreditation for Quality Management Systems.

The previous ISO 9001:2008 accreditation was well integrated within Evolution’s processes and procedures, enabling a smooth transition to the new standard which includes a number of important developments.

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One of the most significant is the need for a documented risk management process identifying the potential risks to the business. This required a comprehensive review of the company’s business continuity plan to enable the newly- created Risk Register to record the key areas at risk (along with the level of risk) in greater detail.

New emergency processes have also been created to include appropriate control measures designed to mitigate risks and identify those who may be affected.

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STANLEY Security achieves accreditation to ISO 9001:2015 for Quality Management Systems

STANLEY Security has been accredited with ISO 9001:2015, the very latest version of the respected Quality Management Systems standard.

ISO 9001:2015 is awarded when specific criteria for a Quality Management System are met by a given organisation as a result of that business ensuring a structured approach with an increased importance afforded to risk management. The accreditation is based on a number of quality management principles such as a strong customer focus, the motivation of senior management, a defined process approach and demonstrably continual improvement.

For STANLEY Security’s end user customers, ISO 9001:2015 accreditation provides clear proof that its products and services work and meet legal and industry standards and that, if an issue should arise, a process is in place to rectify it and ensure that it doesn’t happen again. It’s also designed to make staff more efficient by standardising systems and procedures, while still allowing for flexibility such that STANLEY can work with customers in a way which suits them.

STANLEY Security has always been committed to delivering quality at all levels, from products through to services, and has been accredited to BS EN ISO 9001:2008 for many years. The move to the more stringent 2015 standard requires a greater focus on all internal and external factors that could impact quality, products and services.

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Ross Marotta, STANLEY Security’s compliance manager responsible for the transition to the new standard, explained: “The ISO 9001:2015 accreditation is proof that we can provide customers with consistent, reliable and fit for purpose solutions and services. It provides an assurance that we listen to our customers and respond proactively to their feedback. Customers can also be secure in the knowledge that any issues will be identified and resolved quickly.”

Marotta has reviewed all of STANLEY Security’s documents, processes, policies and procedures to ensure they correspond with actual activities and meet the 2015 standard. He has also implemented training sessions and presentations within management meetings to clearly explain individuals’ responsibilities and what they need to be aware of and monitor in their own teams.

STANLEY Security’s ISO 9001:2015 accreditation holds for a maximum time period of three years. In this three-year period, the company will be subject to mandatory audits to ensure compliance.

ISO 9001:2015 accreditation has been awarded through the National Security Inspectorate. Through the NSI, STANLEY Security is NACOSS Gold approved with respect to the design, installation and maintenance of electronic security systems and Fire Gold approved for the design, installation, commissioning and handover, verification and maintenance of fire detection and alarm systems.

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ISO 9001:2015 certification affords PACOM “a competitive edge”

PACOM, a STANLEY Products and Solutions company and provider of security and access control solutions, has confirmed its commitment to Best in Class quality management by gaining the prestigious ISO 9001:2015 certification. This significant achievement is part of the company’s continuing efforts to make its processes as agile as possible and set the standard in what is an increasingly competitive market.

Since it was first published in 1987, ISO 9001 has become the world’s most established quality management framework and is currently used by over one million companies across the globe. PACOM was previously certified to ISO 9001:2008, which ceased to apply from the middle of last month, and began its transition process to ISO 9001:2015 well in advance of the deadline. Certified through an external certification body, a rigorous audit was conducted on PACOM’s quality management systema to assess the company’s dedication to the ongoing improvement of its processes.

“A desire to operate to the highest standards runs through everything we do and ISO 9001:2015 rubber stamps our credentials through better integration and alignment of our internal processes,” explained James Ford, PACOM’s marketing director, in conversation with Risk Xtra. “This, in turn, leads to increased productivity and results and defines a standard of operation that exceeds our customers’ expectations. It also helps to ensure that they consider us as the security and access control solutions supplier of choice.”

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ISO 9001:2015 takes into account a number of principles and is based on ISO’s Annex SL, which consists of ten clauses that act as a basic set of generic requirements to follow, in addition to the ‘Plan, Do, Check, Act’ structure pioneered by W Edwards Deming. The standard makes companies assess risks, identify opportunities for improvement and effectively manage and measure performance across all levels of the business. As such, senior management must now be able to demonstrate a greater commitment to – and direct involvement in – their company’s quality management system.

Ford concluded: “I would like to congratulate the team for all the hard work that has gone into attaining ISO 9001:2015. It’s a milestone achievement that reflects our growth and development. Our culture of continuous improvement is vital in maintaining a market leading position, while the discipline and framework provided by our quality management system creates an environment that will help us to achieve our corporate objectives. Just as importantly, it means our customers have complete assurance that PACOM operates to the highest standards and that we meet all regulatory requirements for our products and services, which we will strive to maintain and improve upon.”

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Nortech recognised for quality management standards compliance with ISO 9001 re-certification

People and vehicle access control system solutions specialist Nortech has recently been recognised as complying with the latest ISO 9001 standard. Nortech is proud of its approach to solutions engineering that’s designed to ensure quality and reliability in both its products and services.

The updated 2015 version of the ISO 9001 standard recognises businesses for their effective quality management and requires them to demonstrate that they can meet the regulatory requirements and apply the system effectively to benefit their customers. Receiving re-certification shows that Nortech is prepared for any current and future challenges.

The company’s managing director Steve Blackler commented: “I would like to express my thanks to our fantastic team and to our loyal customers. Nortech continues to thrive and it’s our job to make sure we satisfy our customers’ expectations and that we’re doing what we should as a business such that we continue to grow.”

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Nortech’s technical director Amer Hafiz with the ISO 9001 certificate

Nortech has also recently started an apprenticeship scheme and just welcomed its first new addition to the technical production team.

As an independent British company, Nortech has supplied products and solutions to the security industry for over 25 years. The business uses extensive experience and expertise to create new security products designed to fit its myriad clients’ needs and designs everything with the customer very much in mind. 

New product catalogue

Nortech has also recently introduced a new 24-page product catalogue to help specifiers find the right products for their projects. The catalogue has been divided into four product categories: Access Control, Readers and ID Devices, Long-Range Identification and Vehicle Detection and Parking.

The Access Control section covers all of Nortech’s best-selling access system ranges including standalone control devices for managing one or two doors, plus the fully-online Norpass access management system.

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The Readers and ID Devices section highlights an extensive choice of 125 KHz proximity, 13.5 MHz smart card and 865 MHz UHF technology readers, whereas the Long-Range Identification section features Nedap’s popular Automatic Number Plate Recognition (ANPR), ANPR HD, uPass Reach, uPass Target and TRANSIT Ultimate readers.

The final section covers vehicle detection and parking. This includes Nortech’s popular inductive loop detectors range, FeeMaster Smart and the NorParc Counting system (including VMS counting signs).

*The new catalogue can be downloaded by visiting the company’s website at https://www.nortechcontrol.com/media/39014/2018-product-catalogue-1802.pdf

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Fire detection systems specialist Nittan Europe awarded ISO 9001:2015 certification

Nittan Europe, the specialist manufacturer of conventional and addressable fire detection products, has been awarded ISO 9001:2015 certification for Quality Management Systems. This achievement marks Nittan’s ability to deliver high quality products and systems to the marketplace.

ISO 9001:2015 is awarded for the fulfilment of higher level structures with an increased importance afforded to risk. The certification is based on a number of quality management principles such as a strong customer focus, the motivation of top management, solid process approaches and the achievement of continual improvement within an organisation.

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Nittan Europe’s managing director Yoshiaki Kadokura told Risk Xtra: “Attainment of the ISO 9001:2015 certification is essential in proving our ability to deliver the highest quality products and systems for our loyal customers and the market in general. The ISO 9001 transition represented a huge challenge for us. However, Nittan’s Quality Assurance and Operations Departments committed fully to every step of the process and worked closely with the auditors, namely BRE Global and the Loss Prevention Certification Board. Thanks to their dedicated work, the process was completed successfully in a shorter timeframe than either we or BRE Global anticipated.”

Nittan has adopted a deliberately proactive approach for the transitioning process. ISO 9001:2015 will ensure that the business continues to provide its customers with consistent and good quality products and services, while at the same time growing and evolving the organisation as a whole.

The Nittan Group has been at the forefront of the international fire protection industry since 1954 and continuously strives for exceptional quality products of the highest standards by evolving and improving both systems and processes.

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LOCKEN UK achieves official ‘seal of approval’ with globally recognised ISO 9001 certification

LOCKEN UK has just achieved ISO 9001:2008 certification for its cable-free access control solution and services.

This official ‘seal of approval’ bears testament to the strategy that the company has spearheaded ever since its inception in 2003. Certification demonstrates the LOCKEN Group’s commitment to deliver service excellence and reflects the quality of the solution, while enabling the company to affix a recognised hallmark to its expertise.

“This success is down to the involvement of the entire team,” commented Arnaud Flecchia, the company’s CFO. “Their engagement during the process clearly demonstrates that our ability to offer high-quality services is also driven by the synergies and effective communication in place within the company.”

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The backbone of LOCKEN’s quality policy revolves round four pillars which aim at constantly enhancing customer satisfaction and the effectiveness of its organisational structure, encouraging mutually-beneficial relationships with partners, winning over new markets, gaining competitive advantage through innovation and obtaining superior performance through an entrepreneurial internal mindset.

In conversation with Risk UK, Arnaud added: “We’re very pleased to obtain ISO 9001 certification as it represents an additional strategic element that serves as an official testimony of quality and thereby enables us to better pursue our business development with major multi-site operators and large corporations.”

Stéphane Conreux, LOCKEN’s CTO, stated: “This external recognition symbolises our organisation’s ability to deliver superior performance for our customers and offers a strong guarantee of the excellence of our daily operational work in satisfying their needs.”

Created by the International Organisation for Standardisation, ISO 9001 is the most internationally recognised standard for Quality Management Systems, representing almost 72% of the total number of certificates issued on a global basis. The standard ratifies and guarantees that a given organisation’s products and services are among the best in the world.

SGS – the inspection, verification, testing and certification company – was chosen by LOCKEN to certify the company’s performance as it’s recognised as the global benchmark for quality and integrity.

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Dycon Power Solutions attains ISO 9001:2008 Quality Management Systems recognition from British Standards Institution

Dycon Power Solutions and its Mountain Ash facility at the Cwm Cynon Business Park in Wales has been assessed by the British Standards Institution (BSI) and granted a Certificate of Registration under ISO 9001:2008.

Following an extensive examination of the company’s operations and its Quality Management Systems conducted by BS Inspectors, Dycon Power Solutions has now received ISO 9001:2008 Certificate of Registration No FM635032 for the ‘Design, sale and manufacturer of electronic power supply solutions and ancillary equipment’.

Tony Allen, managing director at Dycon Power Solutions, commented: “We’re proud that Dycon Power Solutions has achieved this important Quality Management System recognition in such a short space of time following the company’s formation and the opening of our new factory. Our aim has always been to develop and build the most reliable power supply products in the market and this latest development is an important step in that process. I warmly congratulate the whole team on this outstanding achievement.”

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Ward Security attains best-ever SIA Approved Contractor Scheme audit score

Ward Security has just achieved its best ever score (170 out of 174) in an independent audit conducted on behalf of the Security Industry Authority (SIA) – the Regulator for the private security industry in the UK – for the Approved Contractor Score (ACS).

External assessing body Chamber Certification Assessment Service Ltd (CCAS) carried out a five-day combined annual assessment of Ward Security during February 2015 that included a reverification assessment for the ACS around Security Guarding, Door Supervision, CCTV and Key Holding as well as a surveillance audit for ISO 9001:2008 (Quality Management Systems) and a renewal/full audit for BS 18001:2007 (Health & Safety).

Auditors visited nine customer sites in the West, London and Manchester regions and conducted interviews with over 50 Ward Security employees in addition to eight customers.

In his report, Keith Leyland (ACS assessor at CCAS) stated: “The company’s approach to improvement is excellent. The assessor reviewed very many examples in all areas of customer services, fleet management, compliance, finance, Human Resources and operations where the company has applied the Plan-Do-Check-Act principle to developing improvement.”

David Ward: managing director at Ward Security

David Ward: managing director at Ward Security

Speaking about this achievement, Nikhil Kamboj (compliance director at Ward Security) stated: “We’ve enjoyed a 25% growth since last year, but Ward Security has now surpassed all expectations in producing its best-ever ACS score which comfortably puts us in the Top 1%-2% of the SIA’s regulated suppliers.”

David Ward, managing director of Ward Security, added “We’re both delighted and proud to have achieved this record ACS audit score. Managing growth while maintaining standards takes an extraordinary level of commitment and dedication from all members of staff, so our thanks must go to all management and staff right across the business.”

Ward continued: “This achievement shows that our systems are robust, effect and more than adequate to accommodate substantial business growth. It also illustrates to our customers that our growth has not compromised the level of service we deliver. Indeed, the quality of our service has improved as the company has grown.”

Ward Security operates a head office in London and a network of regional offices encompassing Rochester, Bracknell, Manchester and a newly opened-office in Scotland. Areas of specialist expertise include the provision of search and selection guard dogs, wireless intruder detection systems and concierge services through the new Ward Belgravia division.

Security provision for the Royal visit to Folkestone

Recently, Ward Security supplied a team of 16 operatives for a visit by Her Majesty The Queen and the Duke of Edinburgh to Folkestone, where the Queen opened The Wing Visitor Centre at the National Memorial to the Few in Capel-le-Ferne, which is dedicated to pilots who engaged in the Battle of Britain.

“A Royal visit is always a particularly complex and sensitive operation,” explained David Ward. “This is made an even more complex security task when the visit includes more than one site and the party is on a tightly controlled deadline. It’s crucial that people have access to greet Her Majesty at each site, but security needs to be carefully and professionally managed in a way that’s not intrusive. Also, the Royal security team accompanying the party will need help in understanding the different sites and locations and potential threat angles, and this is further complicated if they have one eye on moving safely to the next locations. This complicates the logistics and planning, so additional security to that provided by the police and the security services has to be very efficient and effective in its operation in order to provide adequate support.”

One of Ward Security's mobile patrol vehicles

One of Ward Security’s mobile patrol vehicles

Ward continued: “With a regional office in Kent, Ward Security has the local knowledge to make the process easier for this particular visit. Crucially, we have the experience of working with the police and the security services, which makes liaison, planning and delivery far easier. As a company, we also have vast experience in providing security for a range of scenarios and operations, and our members of staff are highly experienced in delivering effective and sensitive security.”

In conclusion, Ward told Risk UK: “It has been a great honour to provide additional security for Her Majesty’s visit, and we’re extremely proud to have provided our services for this important and historic visit.”

After opening The Wing Visitor Centre, Her Majesty The Queen and the Royal party proceeded to Canterbury Cathedral where the Queen and the Duke of Edinburgh unveiled statues to mark the occasion of the Diamond Jubilee.

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Alex Carmichael appointed CEO at the SSAIB

The Security Systems and Alarms Inspection Board (SSAIB), which is celebrating its 20th Anniversary in 2014, has appointed its next CEO. Alex Carmichael – presently director of technical services and exports at the British Security Industry Association (BSIA) – will be taking over from Geoff Tate who announced earlier this year that he will be stepping down as CEO at the security, fire and telecare certification body after 16 years in the role.

At the BSIA, Carmichael – who joined the Trade Association back in 1998 in the role of technical officer – is responsible for co-ordinating all technical and quality matters within the Association. These duties include acting as the organisation’s representative on various UK and European standards committees and serving as the UK’s representative on various Cenelec and Euralarm committees monitoring EU Directives that directly impact BSIA members.

In addition, Carmichael’s responsible for membership liaison within the BSIA’s technical sections, and works closely with other industry organisations such as the ABI, ACPO, ACPOS and several inspectorates on technical and any other issues that may affect BSIA members.

Indeed, Carmichael’s existing duties on those UK and European committees, along with his strong technical background and close working relationship with a variety of industry organisations, afford him the ideal credentials to steer the SSAIB in its next phase of growth.

Carmichael’s background also includes over 20 years’ experience in the Army across various technical/engineering support roles with REME, as well as a short spell as an electromedical engineer with the NHS.

For the time being, Carmichael will remain at the BSIA and take up his new post next March following a handover period shadowing his successor. The BSIA is presently seeking a replacement for Carmichael to head the technical team at Kirkham House in Worcester.

Alex Carmichael: the new CEO at the SSAIB

Alex Carmichael: the new CEO at the SSAIB

Widely known and respected

“I’m delighted that someone with Alex’s skill set will be heading up the SSAIB,” enthused Geoff Tate. “I’ll be handing over the reins to someone with over 15 years’ involvement in the security sector where he’s widely known and respected.”

Tate continued: “Besides working with him during a transitional handover, I’ll remain in close contact with Alex as the SSAIB’s chairman. It’s a significant boost for the SSAIB to appoint a new CEO of such calibre and provides the foundation for our future. SSAIB-certificated organisations in the security, fire and telecare industries can rest assured that they’ll be in good hands with our staff under Alex’s capable guidance.”

Founded in 1994 and based in Tyne & Wear, the SSAIB is a leading certification body for organisations providing electronic security systems, guarding security services, fire protection, alarm and telecare services systems in the UK and Republic of Ireland.

In addition to its product schemes, SSAIB also offers a range of management systems certification schemes, including ISO 9001 quality management systems certification and ISO 14001 environmental management systems certification.

Over 1,500 companies are now listed on the SSAIB’s register.

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