Tag Archives: Property Management

Christopher Place Shopping Centre places trust in combined security and cleaning service provider Axis Group

Christopher Place Shopping Centre in the heart of St Albans in Hertfordshire is taking a new approach to security and cleaning by integrating these services and awarding the total contract to Axis Group. The new approach aims to simplify the management of the two services and, by working with the right provider, add a more meaningful layer of support for the key people delivering the important services on site.

In her role as Christopher Place Shopping Centre manager, Catherine Morris is determined to derive the best output from her service partners. As such, it’s hugely important that her management team and the those working on the front line always feel supported.

“Previously, we had two providers,” explained Morris, “which kept cleaning and security separate. When both were under-performing, I took this as an opportunity to see what else was out there and how we could take advantage of having one partner.”

Axis Security and Axis Cleaning and Support Services have been awarded the combined contract to look after the security and cleaning services at the location which is managed by building consultancy and property management company Workman.

ChristopherPlaceShoppingCentre

Professionalism and knowledge

Axis already enjoyed an established reputation among other Workman centre managers:  Morris said: “I was listening to their feedback and included Axis on the invitation to tender. They have demonstrated their professionalism and knowledge from the very beginning, and I’ve been impressed with their attention to detail. I have a small team so the additional support that the security and cleaning staff receive from Axis is crucial. The Group takes my requests seriously and take the management of my staff seriously as well.”

Morris described the handover process and employee TUPE as having been a very straightforward process. “It went so smoothly you wouldn’t know it was happening. Axis’ operations teams gave the employees the utmost support during the transfer process. Not only did all the staff receive a pay increase, but they are also now benefiting from an attractive package of additional benefits from Axis.”

Jonathan Levine, Axis Group CEO, asserted that the Group has extensive experience of delivering combined services to the leisure sector and is ideally placed to support Christopher Place Shopping Centre. “Our management and operations teams understand this type of environment and the high standards that need to be delivered to support the management team and the important front line staff. We are delighted to be working with Catherine and her teams at Christopher Place, and look forward to delivering a high level of customer service in all areas.”

Support from additional staff

Axis is going to be supporting Christopher Place Shopping Centre with additional staff to help out during busy periods, and especially so in the lead-up to Christmas which brings with it a schedule of events. Going forward, Axis will also be able to provide the employees with additional training when required.

Christopher Place Shopping Centre is an open pedestrian mall offering shops and restaurants to St Albans’ residents and visitors. It operates on a significantly large site spanning 169,000 square foot. The cleaning and security teams are responsible for the entire site including the mall itself, the loading bays, service corridors, lift lobbies, the car park and shops located along the site’s periphery.

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Urmet provides bespoke access solution at former foreign missionary college in London

Urmet’s IPervoice video entry and access control solution has been installed at St Joseph’s Gate, an apartment complex located at a former foreign missionary college in Mill Hill, London.

The system was chosen for the redevelopment of the Berkeley Group’s site due to its simple installation process and the ability of Urmet products to blend in with the Grade II-listed architecture present at the location.

Residents and visitors benefit from Urmet’s digital video door entry panels which communicate with touchscreen iModo monitors inside the apartments. The Power-over-Ethernet (PoE) external panels are Urmet’s Elekta Glass units, housed in a design that has minimal visual impact on the building.

St Joseph’s Gate is an apartment complex located at a former foreign missionary college in Mill Hill, London

St Joseph’s Gate is an apartment complex located at a former foreign missionary college in Mill Hill, London

IPervoice has been installed across the whole location, with its server connected to a dedicated LAN that routes all communication between the external and internal devices supplied by Urmet. This solution has produced cost-savings for the property management client and is also a ‘green’ approach since only one LAN is required for both access control and video entry.

The iModo monitors make no dedicated cable infrastructure demands and are simply integrated with general network cable.

Access control is managed by Urmet’s PC-based concierge switchboard software, with an intuitive wizard simplifying day-to-day operation. Residents at St Joseph’s Gate use proximity key fob tokens with car owners also using RF cards. The site manager operating the switchboard is presented with simple screen menu options to search for, add, delete and suspend tokens, as well as generate reports when required.

Urmet worked closely with the installation company to create bespoke pedestrian and vehicle posts for the entry panels, with the posts finished in a black powder coat to achieve the unobtrusive visual effect desired by the client.

Options for visitors to the site

Residents and visitors enter via a gatehouse, which is staffed by a concierge. An Urmet reader with RF capability allows long-range activation by residents while they are still in their vehicles. Visitors have the choice of making a call directly to an apartment from the post-mounted video entry panels or via the concierge’s switchboard.

Occupants answer calls at the entry panels and communicate with visitors using iModo 7” touchscreen monitors within their apartments. The role of the monitors extends well beyond these functions. Optimising the lifestyle of people living at locations employing Urmet’s access control is one of the company’s core objectives. Residents benefit enormously from an ‘away mode’ that allows them to receive calls made to the monitors on their smart phones and tablets when they are off-site. Families are even able to use this feature on up to four devices.

The iModo can also record a message, which is then played to visitors at the external entry panel when the resident is away or simply doesn’t want to be disturbed.

Being server-based, the IPervoice system conducts live status sampling on the health of network devices. Network alarms are displayed on the concierge switchboard software with diagnostics presented in real-time for local or remote viewing.

Mark Hagger, Urmet’s sales and marketing director, said: “An unusual feature of this project is that all of the entry panels at St Joseph’s Place are post-mounted. The building dates from Victorian times and is in the Jacobean style. This meant that the visual appeal of the exterior could not be compromised. We have successfully delivered numerous projects for the Berkeley Group on previous occasions, although mainly for new-build projects. Consequently, this restoration project was both interesting and challenging. It’s certainly one that we are proud to have been involved in.”

In Greater London alone, Urmet equipment has been specified for residential projects including Chelsea Creek, 375 Kensington High Street, Cobalt Place (Battersea Village), One Tower Bridge, Fulham Reach, Goodman’s Fields and the former Walthamstow Stadium.

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