Tag Archives: PEL Services

PEL Services takes care of specialist fire safety and security solutions for Debenhams

PEL Services has just completed the design, supply and installation of a package of key safety systems for a further Debenhams store. As is the case at numerous other Debenhams stores around the UK, the new retail outlet in North Lincolnshire Shopping Park, Scunthorpe has been fitted with fire detection, security and Public Address systems.

The new store, which occupies 40,000 sq ft across two floors, is protected by a comprehensive store-wide ‘open protocol’ fire detection system as well as PEL’s Refuge Call, which allows a disabled person to alert Central Station operators to their predicament, in turn enabling the appropriate action to be taken.

A PA system has also been fitted by PEL Services’ engineers. This is used for safety and general announcements and to broadcast in-store radio and advertisements under a company-wide MEDIAinSTORE contract.

Security is a key consideration for the retailer. To this end, PEL Services has installed access control, intruder alarm and video-based door entry systems as part of the overall store security requirements.

PEL Services is providing security and fire safety solutions for the Debenham stores estate

PEL Services is providing security and fire safety solutions for the Debenham stores estate

For PEL Services, the real challenge at this site was the quick turnaround. Managing director Ken Faulks stated: “PEL Services has developed an excellent working relationship with Debenhams over the years. We serve the retailer with a quality package of cost-effective systems and provide a level of support to match. We also have the resources and the expert team to enable us to provide this level of service. Debenhams recognises as such through its continued use of our services across its stores, including our MEDIAinSTORE music in-store radio and advertising service which is now distributed throughout the Debenhams estate.”

PEL Services was recently responsible for the successful design, supply and installation of a Bose professional digital sound and PA system at Debenhams’ flagship Oxford Street store as part of an extensive £25 million refurbishment. The sound system features 650 ceiling speakers, making it one of the largest Bose ceiling speaker installations in Europe.

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PEL Services awarded three-year fire alarm maintenance contract by BRE

Commercial fire, security and communication systems provider PEL Services has been awarded a three-year, fully comprehensive contract for fire alarm service and maintenance at the Building Research Establishment (BRE) headquarters in Watford.

The BRE is a world-leading, multi-disciplinary building science centre with a mission to improve buildings through research and knowledge generation. In fact, the BRE has been making a positive difference in the built environment since 1921.

Richard Tattersall, estates compliance manager at the BRE, told Risk UK: “We had been working with a single fire alarm supplier for 15 years and were looking for a more comprehensive agreement. PEL Services was successful in the tender process. PEL is flexible when it comes to meeting our needs and we have been very happy with the company’s service.”

The Building Research Establishment's headquarters in Hertfordshire

The Building Research Establishment’s headquarters in Hertfordshire

For PEL, the awarding of this contract validates the business’ commitment to providing high quality service and products that meet the most demanding of standards, among them LPS1014.

Conventional and addressable fire alarm systems

PEL is now responsible for maintaining both the conventional and addressable fire alarm systems covering 1,500 devices across 33 buildings at BRE’s site in Garston near Watford, Hertfordshire. This includes systems protecting BRE’s Innovation Park, home to some of the world’s most sustainable buildings.

In addition to maintaining the fire alarm system, PEL has now achieved Approved Contractor status to BRE and has been working on the design, installation and commissioning of new or re-modelled fire detection and alarm systems.

PEL Services operates throughout the UK and overseas, supporting markets as diverse as local authorities, public utilities, finance, healthcare, education and retail. In addition to fully comprehensive maintenance schedules, PEL Services designs, supplies, installs and commissions sound, fire, security and communications systems.

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PEL Services’ maintenance web portal provides instant account details for customers

As part of an ongoing commitment to customer care, PEL Services – one of the UK’s specialist providers of commercial fire, security and communication systems – is now offering an online Customer Maintenance web portal to complement its Service and Maintenance Agreements.

The portal enables customers to access unedited information on their accounts from anywhere in the world in real-time on a 24/7 basis, in turn allowing them to gain invaluable information about products installed, service call reports, maintenance schedules and site attendance details at a glance.

By simply logging into their account via PEL’s website Home Page, customers can also view other important documents – such as contract information and recent Test Certificates – which are uploaded by PEL as soon as they’ve been completed.

Extremely convenient, quick and simple to use, the online facility greatly reduces administration work and offers valuable time and cost saving benefits.

PEL Services' Maintenance web portal for customers

PEL Services’ Maintenance web portal for customers

The service is a particularly useful tool for facilities managers and managing agents who may have multiple sites to operate.

PEL offers a range of Service and Maintenance Agreements for sound, fire, security and audiovisual systems, including Routine Maintenance and Fully Comprehensive cover on Third Party as well as PEL installations.

Both single site and group customers benefit from high quality response thanks to PEL’s experienced engineers.

PEL Services operates throughout the UK and overseas, supporting markets as diverse as local authorities, public utilities, the finance sector, healthcare, education, retail and leisure.

*Further information is available by contacting PEL Services on (telephone) 0333 123 2100 or visit: www.pel.co.uk

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