Tag Archives: Paxton

Customer service at Paxton recognised with 2019 Brighton & Hove Business Awards success

Access control solutions specialist Paxton’s “world-class customer service” has been recognised at the Brighton & Hove Business Awards (BAHBAS). The Brighton-based global technology company, which designs and manufactures security solutions, picked up the Best Customer Service Award at the BAHBAS 2019, which widely regarded as a benchmark for excellence in the business world.

This year’s Judges were impressed by Paxton’s customer service strategy, which is based on providing support pre-sales, during installation and afterwards, whatever the customer’s requirements might be.

PaxtonCustomerServiceAward

The company’s technical support team is also renowned for providing an exceptional standard of support globally, ensuring customers have the crucial information needed to install Paxton products. The team handles enquiries from customers in the UK, France, Germany, South Africa, USA and the UAE. On average, it receives 99% good feedback, while its UK and US teams have recently broken their previous record by achieving 100% positive feedback in a single month.

Support manager Andy Edwards said: “Providing a world-class level of service to our customers around the world is a priority for us and I’m so pleased these efforts have been recognised by the Brighton & Hove business community. Congratulations to everyone at Paxton whose hard work has led to this award. Our customer teams have a genuine interest in technology which means they’re truly dedicated to offering world-class support.”

PaxtonCustomerServiceAwardLogo

Edwards went on to comment: “I would also like to thank our customers. Their invaluable feedback allows us to really shape the service we provide. Undoubtedly, their loyalty has made the business what it is today. Paxton has seen rapid growth in recent years, but has always maintained the same values – nurturing employees and providing a first-rate service for customers.”

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Paxton identified in London Stock Exchange Group’s ‘1,000 Companies to Inspire Europe’ Report

Paxton, the electronic IP access control and video door entry solutions specialist, has been identified as one of the London Stock Exchange Group’s ‘1,000 Companies to Inspire Europe’. The report is a celebration of high-growth and the most dynamic small and medium-sized businesses across Europe.

To be included in the list, companies need to show consistent revenue growth over a minimum of three years, significantly outperforming their country peers. This report demonstrates the critical importance of high-growth, private, small and medium-sized companies (SMEs) to future European economic growth, innovation and job creation.

This new follows on from Paxton’s inclusion in last years’ Financial Times Europe’s ‘1,000 Fastest-Growing Companies’ Report recognising 1,000 companies in Europe that have achieved the highest percentage growth in revenues between 2012 and 2015.

The ranking in both reports highlights the company’s growth in the local and global security market. Paxton also celebrated ranking 49th in the 2018 Sunday Times ‘100 Best Companies to Work For’, the annual survey run by the ‘Best Companies’ organisation. In the survey, 96% of employees said they believe they can make a valuable contribution to the success of the company.

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Investment in training and education

Founded back in 1985, Paxton now employs over 300 people and operates mainly from its head office in Brighton, East Sussex, with several international sales offices. All products are manufactured locally at the Paxton factory in Eastbourne and exported to over 60 countries worldwide.

Paxton invests significantly in the training and education of its customers and is proud to offer free training to all installers globally to ensure its products are sold and installed with confidence. So far, 5,692 installers have been trained globally this year. Products are adapted to cater for the regional differences called for in the global market and have Paxton’s ethos of simplicity designed-in to ensure they’re easy to install, use and maintain. All purchases are backed by the company’s localised industry-leading technical support, a five-year guarantee and hassle-free returns policy.

Commenting on the news, Adam Stroud (Paxton’s CEO), told Risk Xtra: “We’re thrilled to once again be part of this prestigious list. It’s another milestone on our journey to become world-class in all that we do. Paxton aspires to provide innovative products, industry-leading customer support and high-quality and efficient manufacturing along with being one of the country’s best companies to work for. We’re taking full advantage of the opportunities provided by new technology to fulfil customer‘s requirements for secure, convenient and energy efficient buildings.”

Favourable business environment

Jyrki Katainen, the European Commission’s vice-president for jobs, growth, investment and competitiveness, added: “Thanks to dynamic and innovative, high-growth SMEs, employment has reached new record levels with almost 240 million people in work. We need to continue on that path and create a favourable business environment enabling cutting-edge innovators and solid manufacturing SMEs to grow and reach their full potential. Stock exchanges, such as the London Stock Exchange Group, are an essential part of the Capital Markets Union, helping those with ideas to meet their financers.”

Nikhil Rathi, CEO of the London Stock Exchange plc, observed: “The economic potential of Europe’s fastest-growing companies is clear in ‘1,000 Companies to Inspire Europe’. The report shows that high-growth SMEs are the innovators, job creators and drivers of economic growth. They have the potential to transform the European economy and give the next generation of young people the future they deserve. It’s vital that we give these companies, and companies like them, access to suitable growth finance. The London Stock Exchange Group is committed to supporting the job creators of tomorrow, increasing their access to long-term patient capital to fund their continued success.”

Being included in the London Stock Exchange report also marks one year since the Paxton Technology Centre opened. The 29,000 square foot building houses Paxton’s R&D operation along with an installer training suite.

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Paxton named ‘Company of the Year’ at Brighton and Hove Business Awards

Paxton, the global brand of electronic IP access control and door entry systems, is celebrating being named ‘Company of the Year’ at the Brighton and Hove Business Awards. The company was also highly commended in the International Business of the Year category.

The Brighton and Hove Business Awards are supported by the city’s leading organisations and are established as a benchmark for excellence in today’s competitive business environment. In selecting the ‘Company of the Year’, the experienced panel of judges were looking for “the company that has truly achieved all-round business excellence in terms of year-on-year financial performance, strategic direction, employee relations, Corporate Social Responsibility, innovation and a first-class service and/or product offering.”

The awards ceremony, which took place on Saturday 14 July, was attended by Nicola O’Donnell, Human Resources director at Paxton, and resourcing business partner Devin Yuille, along with representatives from other local businesses.

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Nicola O’Donnell collects Paxton’s award

Commenting on the win, Adam Stroud, Paxton’s CEO, said: “We’re absolutely delighted to have scooped ‘Company of the Year’ at the Brighton and Hove Business Awards, and to have been commended for our international presence. It’s a massive honour to be recognised among the top businesses in Brighton, and to be the only security manufacturer to win an award.”

Stroud continued: “We aim to be world-class in all that we do, from our products and services to our working environment. We’ve worked hard to develop a positive company culture and to support our staff on each step of their career with us.”

In conclusion, Stroud added: “While hard work, focus, investment and a good strategy are essential to the success of the company, most important of all by a long way are the people that work for Paxton. I’d like to thank all of the Paxton team. They have been responsible for our success to date, and will continue to determine the extent of our future successes.”

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Biometric recognition solutions specialist ievo produces new set of product videos

ievo Ltd, the Newcastle-based manufacturer of biometric recognition systems, has just launched a new set of product videos aimed primarily at installation partners to help explain to customers the unique benefits and functionality of its readers.

Ash Westgate, ievo’s marketing manager, commented: “In essence, they’re a set of marketing and sale aids for our installers to help showcase specific aspects of our readers and systems. We wanted to show clients and customers the readers performing and functioning with some of the hazards that our solutions can overcome.”

ievoProductVideos

The readers can be installed to work with a variety of access points such as turnstiles, barriers and doors, etc. They integrate with existing access control systems from well-known manufacturers such as Paxton, Stanley, Honeywell and Nortech.

The access system can be customised with a variety of options depending on requirements to provide a deeper level of security using non-infringed biometric data.

*The ievo product videos are available to view at https://www.youtube.com/user/ievoreader

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Paxton ranked 49th in The Sunday Times’ 100 Best Companies to Work For listing

Electronic IP access control and door entry systems specialist Paxton has been named as one of the UK’s top employers with its 49th placed ranking in The Sunday Times’ 100 Best Companies to Work for 2018 listing.

The annual survey run by the ‘Best Companies’ organisation recognises those organisations and managers who genuinely value and respect their employees. Paxton is the only security manufacturer included on the prestigious list.

The ranking was achieved following direct feedback provided by Paxton employees covering key areas of leadership: My Manager, My Company, Personal Growth, My Team, Well-Being, Fair Deal and Giving Something Back.

Highlights from the employee survey provide an excellent insight into what it’s like to work at the company. 96% of staff believe they can make a valuable contribution to the success of the company. 93% agree that the organisation is run on strong values and principles 90% of those taking part in the survey feel proud to work for Paxton.

PaxtonTeamTheSundayTimes

Commenting on the news, Adam Stroud (Paxton’s CEO) said: “We’re absolutely delighted to feature on this extremely prestigious list. This is the first time we have entered, so to appear at number 49 is a fantastic achievement. It’s a wonderful milestone in Paxton’s journey, embodying our ambition to be world-class in all that we do and encompassing everything from our products and services to our working environment. We’ve worked hard to develop a positive company culture and to support our staff on each step of their career with us. Due to rapid expansion and year-on-year business growth over the last two decades, three years has been the average time taken for Paxton to double in size. We’re now a sizeable company with over 300 employees. The incredible growth rate continues stronger than ever.”

Stroud concluded: “However, while hard work, focus, investment and a good strategy are essential to the success of the company, most important of all by a long way are the people that work for Paxton. I would like to personally thank all members of the Paxton team. They’ve been responsible for our success to date, and will continue to determine the extent of our future successes.”

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Paxton announces inaugural recipients of new Scholarship Programme

Paxton, the global brand of electronic IP access control and door entry systems, has announced the first recipients of its new scholarship programme in conjunction with the University of Brighton.

Launched in November last year, the initiative offers the opportunity for students studying engineering and product design-related courses at the University of Brighton to win one of three scholarship places each worth £10,000 plus a three-month paid work placement with the company from July this year.

As part of the scholarship, the selected scholars will participate in technology research projects at Paxton that will then form the final year project of their degree course.

Last November, the company hosted a student open day at its new state-of-the-art facility, the Paxton Technology Centre, which was attended by over 100 students from the University of Brighton. The open day provided the students with the opportunity to learn more about the company and the application process, meet Paxton’s experts in product development and research and receive hands-on technology demonstrations of the company’s diverse product range.

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From those that applied, 16 students were then invited to an assessment day where they undertook a series of practical tasks and interviews. Following this, the successful three students were then selected. They are Yury Johnson (aged 20, who’s studying for a BEng in Electronics and Computing), Laurence Budd (aged 21, and who’s studying for a BSc in Computer Science) and Sam Innes (aged 20 and who’s also studying towards a BSc in Computer Science).

Commenting on the student programme, Adam Stroud (Paxton’s CEO) said: “I’d like to congratulate the three students that have secured the 2018 Paxton Scholarship. The Paxton Scholarship is a long-term initiative designed to ensure that we can secure the bright minds needed for the company’s continued success and prosperity. I’m thrilled at how the initiative was embraced by both the team at Paxton as well as the students and staff at the University of Brighton.”

Stroud continued: “We hope that the Paxton Scholarship will mean much more than just financial help for those students involved. Industry experience, without having to take a year out, will be invaluable to their development and help them to decide what career they wish to pursue. We also believe it will continue to highlight the diverse range of roles available within the security industry and the opportunities offered by a growing and exciting business sector.”

Sam Davies, the University of Brighton’s director of philanthropy and alumni engagement, stated: “Congratulations to the students and to Paxton for introducing this exciting and unique opportunity. We’re delighted to have partnered with Paxton in establishing this new scholarship programme which provides our students with access to the realities of the workplace and the challenges companies like Paxton face on a day-to-day basis.”

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Wavestore moves to integrate VMS with Paxton Net2 access control solution

Wavestore’s open platform Video Management Software (VMS) has been successfully integrated with Paxton’s Net2 access control system.

“In simple terms, the integration of Paxton Net2 with our VMS ensures that operators can instantly view live or recorded video to visually verify access control events,” said Enrico Bizzaro, head of integrations at Wavestore. “However, our respective engineering teams have worked closely together to achieve a level of functionality that delivers what we believe is the ‘Best of Breed’ solution for video, data and access control management.”

Net2 is a PC-based access control solution which offers centralised administration and control of sites from single to hundreds of doors and with up to 50,000 users. It can be easily customised to set up access privileges accommodating groups or individuals, while event reports may be generated with just a few clicks.

WavestoreLogo

High level of technology interaction

“With an increasing number of access control and video surveillance systems being specified for the same projects, end users are understandably looking for a high level of interaction between the two technologies in order to provide a complete solution,” continued Bizzaro. “With this in mind, and working in partnership with Paxton, we’re able to offer a solution that provides two-way communication between the respective systems. This enables, for example, doors to be locked and unlocked remotely via Wavestore’s WaveView client application for seamless operation.”

Wavestore’s ‘any video, any format’ philosophy sees its VMS support all leading camera vendors across multiple camera technologies. These include very high megapixel, Ultra HD, 4K, HD, 360° fisheye, thermal and analogue cameras operating on H.264, MJPEG, MPEG-2, MPEG-4, MxPEG and JPEG200 video formats.

Wavestore can also integrate a host of other devices and sensors into its VMS, in turn allowing operators to simultaneously view, control and manage live video, recorded footage and integrated devices all from one screen and all at the same time to create a fully scalable and powerful total security solution.

Searching for access events

Other key features of the integration include the ability to easily search for access control events from any keyword, such as a person’s first name, surname or any other database credentials and instantly bring up video as well as perform back-up procedures using Wavestore’s three-click evidential export function from associated cameras.

There’s also the ability to view video of events in real time, such as ‘access denied’. Thanks to the Wavestore rules engine, end users are able to configure any number of customised actions in response to trigger events, such as when a person of interest presents a token to a specific door reader.

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