Tag Archives: Outsourcing

BSI publishes BS ISO 37500: Guidance on Outsourcing

BSI – the business standards company – has published BS ISO 37500: Guidance on Outsourcing, the first overarching ISO standard to set out the generic principles and procedures of outsourcing and assist businesses in accessing a common vocabulary on which to base their communications.

The value of outsourcing has already been noted by those organisations who want to increase efficiencies and reduce costs by contracting work to external third parties. This practice – which encourages mutually beneficial collaborative working relationships – has grown over the past 20 years and is estimated to generate revenues in the region of trillions of US dollars per annum.

Nevertheless, there are challenges and hazards to be encountered. Not all outsourcing deals are a success. Some can fail dramatically – and publicly – while others simply fail to perform well.

BSI ISO 37500 can help organisations boost their business efficiency, gain better value and help avoid costly mishaps. It can assist and support customers, service providers and third party advisors (such as lawyers and consultants) involved in outsourcing.

In particular, it will help organisations to identify the business case for outsourcing, select the most appropriate customer or provider partner, transition to the new operating model and deliver value through the relationship.

BS ISO 37500 can assist and support customers, service providers and third party advisors (such as lawyers and consultants) involved in outsourcing

BS ISO 37500 can assist and support customers, service providers and third party advisors (such as lawyers and consultants) involved in outsourcing

BSI ISO 37500 is relevant to all markets including manufacturing, retail, financial services, the public sector and facilities management.

Dan Palmer, head of market development for manufacturing and services at BSI, explained: “Outsourcing can apply to any business in any industry and in any location. By providing common practices, concepts and procedures that can be used to manage the outsourcing life cycle, BS ISO 37500 will improve the understanding of everyone involved in the process and lead to greater success.”

Benefits of BS ISO 37500

• Improved operability by harmonising communications between organisations engaged in – or in the process of engaging in – outsourcing in national and international markets
• Includes the terminology, concepts and procedures to improve the understanding of all parties involved in outsourcing
• Uses a common vocabulary for outsourcing communications, avoiding misunderstandings and incorrect and/or unrealistic expectations and reducing transaction costs
• Boosts business efficiency which will benefit everyone involved in the process

The international standard was developed by experts from countries including Canada, Germany, India, Malaysia, Netherlands and the UK. Additional UK input came from organisations including AEGON, BP, CapitalOne, DWF, Gartners, IBM, the National Outsourcing Association and PwC.

Adrian Quayle, chairman of the ISO Committee which developed the standard, added: “The benefits of using a standard such as BS ISO 37500 are clear. It provides the cornerstones of what businesses need to get right when they’re outsourcing. The application of this guidance provides all parties involved in outsourcing activities across the life-cycle with the assurance that business objectives can be achieved by using common governance and processes.”

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ISS rated “global Number One outsourcing provider” by IAOP

For the second year in a row, ISS has been ranked the global Number One outsourcing provider by an independent industry jury for The International Association of Outsourcing Professionals (IAOP).

The complete rankings list has been published today in a special edition of the Fortune 500 magazine.

ISS has successfully defended its ranking as the world’s best outsourcing provider in competition with other global outsourcing companies such as Accenture, Johnson Controls, CBRE, Capgemini and Aramark.

The international specialist jury assessed participants on a number of parameters, with ISS receiving the highest possible scores from all jury members on size and growth, customer references, organisational competencies and management capabilities.

“What was very obvious in reviewing ISS’ application was that the organisation has made a tremendous investment in the areas that we evaluate,” said Michael Corbett, the IAOP’s chairman, “and really hit it out of the ballpark in terms of demonstrating that the company is the best in the world in all of the criteria.”

Strong engagement in delivering quality services

Jeff Gravenhorst, Group CEO at ISS, points to his 529,199 colleagues as the key factor in ISS’ success.

“I’m so proud of my colleagues throughout the world,” explained Gravenhorst. “It’s their appreciation and understanding of how our services help our customers’ businesses, coupled with their strong engagement in delivering those quality services day after day, that make our customers happy and satisfied.”

Jeff Gravenhorst: Group CEO at ISS

Jeff Gravenhorst: Group CEO at ISS

ISS Group’s CEO added: “We will use the boost we receive from this recognition to further fuel our efforts in taking care of our customers’ facilities and promoting their businesses.”

In addition to being named the Number One outsourcing provider, ISS was delighted to receive a number of ‘sub-list honours’ such as ‘Leaders in Overall Revenue’, ‘Leaders in Number of Centres Worldwide’ and ‘CSR in Outsourcing’.

At a time when there’s a growing need to outsource, Debi Hamill – the CEO of IAOP – outlined that independent assessments and rankings of outsourcing providers and advisors “have become invaluable reference tools to help companies research service providers.”

IAOP chairman Michael Corbett said: “With developing economies expected to see high growth and the global economy accelerating in 2014, choosing the right outsourcing partners will be more important than ever.”

The IAOP Judging Panel included independent researchers from universities and business schools as well as industry and customer representatives.

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