Nittan Europe – the UK manufacturer of conventional and addressable fire detection products sold globally – has launched the Nittan Elite Partner and Nittan Elite Distributor programme. The programmes have been developed to acknowledge and reward a select group of installation partners and product distributors that have shown commitment to promoting the Nittan brand and have undertaken product training to a high level in order to ensure the uppermost standards of customer service.
The first companies to be awarded Elite status by Nittan are Fire Technology Ireland in Dublin as an Elite Partner plus EU Fire & Security (Rochdale), Acorn Fire & Security (Blackburn) and Detection Supplies (Fordingbridge) in the Elite Distributor category. The latter businesses were presented with wall plaques at FIREX International 2017 by Nittan Europe’s managing director Mr Kadokura.
“Nittan has built a reputation for first class fire detection products, but it’s essential to back that up with quality support,” stated Lee James, general manager for product marketing at Nittan Europe. “Our new Elite programme identifies those installers and distributors who demonstrate loyalty to Nittan and have taken the time to invest in the brand by undertaking rigorous training on the full product range. Given that we’re a manufacturer, our end user contact is minimal. That being so, these customer-facing companies are often the first experience people will have of Nittan so their product knowledge and commitment to Nittan is exceptionally important and deserves to be recognised. The key benefit for Elite members is that we can direct new customer enquiries to them as we know they are a safe pair of hands.”
Nittan will further expand the Elite scheme by monitoring and promoting further installation partners and product distributors to Elite status once key milestones have been achieved.
The launch of the Nittan Elite Partner and Elite Distributor programme is part of the company’s ongoing commitment to providing the best support possible for customers and comes close on the heels of the opening of a new Training Centre at Nittan’s head office in Old Woking, Surrey.
The Nittan Group has been at the forefront of the international fire protection industry since 1954 and has sales, R&D and manufacturing bases in four countries, including the UK.