Tag Archives: NICE Systems

Reports of evidence loss on supposed eve of digital evidence mandate

Is it a coincidence that the revelations of evidence loss have hit the headlines as we approach the deadline of the Home Office mandate for digital evidence compliance, which comes into effect at the end of April? writes Jamie Wilson.

Given that, since the mandate was announced, there has been very little publicity surrounding the ‘stick’ approach towards driving forces to implement digital evidence management strategies, I suspect that it is indeed a coincidence.

The BBC has revealed the findings of a joint Crown Prosecution Service Inspectorate and Her Majesty’s Inspectorate of Constabulary report which says that there was a “widespread issue” involving the Crown Prosecution Service (CPS) “misplacing discs containing sensitive evidence and information”.

For members of the public reading such an article it is sure to shock, but for those working in police forces right across England and Wales it may not be such a huge surprise.

JamieWilsonNICESystems2

Jamie Wilson

Discs are essentially physical pieces of evidence that need to be manually logged, booked-in, stored and retrieved, etc. With so many discs in circulation and physical storage space being limited, it’s perhaps not unexpected that on occasion they can be misplaced.

In 2014, the then policing and criminal justice minister Damian Green announced that by the end of April this year, all forces in England and Wales must be capable of sharing evidence digitally with the CPS and the courts.

One of the anticipated outcomes that this initiative would lead to was a significant drop in the use of discs as forces move towards lower cost, more secure and faster digital methods of capturing, securely storing and sharing evidence – recordings from Command and Control, body-worn camera feeds, videos and photos, etc.

What I’ve seen in the past 12 months from forces I’ve visited, or spoken with, has been hugely positive. There’s undoubtedly a concerted effort being made by senior officers to push forward the digital evidence agenda.

They’re being driven not just by a mandated obligation (if indeed this remains the case?), but a recognition of the operational rewards it can bring in closing cases quicker and making far better use of scant resources, enabling officers to do what they’re trained to do rather than creating, curating and couriering discs.

Jamie Wilson is Public Safety Marketing Manager (EMEA) at NICE Systems

Leave a comment

Filed under Risk UK News, Uncategorized

NICE Systems launches digital policing solution to help law enforcement agencies close cases on faster timescales

NICE Investigate automates and expedites the entire digital investigation process, in turn leading to more effective evidence processing and facilitating successful prosecutions.

Police departments everywhere are investing in digital policing initiatives to better safeguard the public. Yet the exponential growth in digital data energised by an increasing number of sources, such as body-worn cameras and private and public CCTV footage, now presents the challenge of how to effectively process all of this ‘siloed’ information.

NICE Investigate, a new digital policing solution from NICE Systems, breaks down information silos and replaces lengthy, manual processes with automated workflows to expedite the entire digital investigation process. This goes well beyond the capabilities of the digital evidence management solutions in use today. NICE Investigate streamlines the collection, organisation and sharing of potential evidence such that investigators can make sense of disparate data.

“Investigators face some tough challenges,” noted Ed Davis, a former Boston Police Commissioner. “Collecting and securely sharing potential evidence is surprisingly manual and time-consuming, while analysing the disparate pieces to recreate the ‘Who, What, Where, When and Why’ of an incident is more complicated than ever. A software solution that addresses these issues and leads to higher case clearance rates would be invaluable to any police department.”

Identifying, collecting and copying digital evidence

“Today’s investigators inevitably spend too much time identifying, collecting and copying digital evidence from various sources, including video from citizens, private and public sector CCTV video, audio recordings, photos and more,” stated Chris Wooten, executive vice-president at NICE Systems. They often lack the tools needed to organise and make sense of all the different pieces of information.”

Wooten continued: “At the same time, budgets are flat and workloads are increasing. Inefficient processes threaten to delay investigations, incident resolution and prosecution. NICE has now leveraged its experience of working with thousands of police departments and its expertise in information management for emergency communications centres to develop a solution that addresses these issues.”

NICE Investigate improves investigator efficiency and effectiveness through four core capabilities:

*Compatibility with multiple evidence sources

NICE Investigate integrates data from most existing applications and sources, including CAD and RMS systems, body camera video, physical evidence like photos and documents, public and private CCTV video, in-car video, interview recordings, citizen tips, audio recordings, gunshot detection systems, automated license plate readers, social media and more. This enables police departments to collapse information silos, choose Best-in-Class systems from leading providers and protect their investment in existing systems

*Automated workflow

The solution expedites criminal case building by organising evidence into a digital case folder, using a powerful correlation engine to suggest potential evidence and enabling investigators to electronically initiate requests for evidence and evidence processing

*Content analytics and visualisation

Content analytics examines digital content from connected sources. Visual tools display the information, making important patterns and relationships easier to understand. By uncovering more relevant information and visualising it in useful ways, crimes that would otherwise go unsolved can be successfully prosecuted

*Secure collaboration and sharing

Investigators can easily and securely share evidence electronically, enabling multiple investigators within an agency or across agencies to collaborate on a case while maintaining the chain of custody and integrity of the evidence. Investigators no longer have to waste valuable time copying and transporting digital evidence for prosecutors.

Leave a comment

Filed under Risk UK News

NICE Systems celebrates winning eight-figure incident management contract from New York City’s IT Department

NICE Systems has just won an eight-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the city’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing, long-standing relationship between NICE Systems and the City of New York dating back to 2001.

Under the contract, NICE Systems will expand its support for the ECTP by equipping the city’s new 9-1-1 facility with its public safety call recording and incident management solutions.

The site – which is scheduled to open in June 2016 and be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY) – will augment and provide redundancy to current emergency 9-1-1 response services.

The City of New York

The City of New York

NICE Systems will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.

“We’re delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers,” said Chris Wooten, executive vice-president at the NICE Security Group. “This new contract is notable not only for its scope and size, but also because it underscores our successful track record with the NYPD and FDNY. We’re honoured that New York City has once again chosen to entrust us with its emergency communications solution.”

Leave a comment

Filed under Risk UK News

NICE to demonstrate latest digital evidence solutions for public safety at 17th Critical Communications World Congress

NICE Systems will present its latest solutions for effectively managing digital evidence in the public safety sector at the 17th annual Critical Communications World Congress, taking place between 19-21 May in Barcelona. The company will demonstrate how multimedia and analytics software can improve efficiency and compliance, reduce costs and manage digital evidence on an effective and efficient basis.

Attendees are welcome to visit Stand C407 in Hall 8, Fira Gran Via, to discuss innovations in managing critical communications. Among other developments affecting public safety organisations, visitors will learn about the latest audio analytics, quality assurance and text-to-999/112 solutions for radio and telephony networks.

For critical communications, this includes NICE solutions for:

Retrieval and reconstruction

  • Audio, screen and electronic data can be searched, replayed, verified, reconstructed, organised and dispatched for incident investigations when NICE Inform, a powerful incident management solution, is integrated with the company’s multimedia capture platform

Service and compliance

  • Service delivery and regulatory compliance (EENA 112, ACPO national call handling standard, CALEA and ACB P33 QA standards, NG 999 and 112 compliance, etc) can be measured and improved using NICE Systems’ quality assurance and audio analytics solutions. Spoken words and data can be effectively and efficiently searched while digital evidence management provides secure, audited and controlled access to incident information

Drawing on experience from over 5,000 public safety market installations worldwide, NICE representatives at the Critical Communications World Congress will detail how the NICE capture platform creates a secure, stable and resilient foundation for comprehensive digital evidence and digital criminal justice solutions.

Leave a comment

Filed under Risk UK News

‘Ebola – Driving a greater need for video tracking at airports’ (Guest Blog by Jamie Wilson, NICE Systems)

In the last few weeks, management teams at airports around the world have been forced to take fairly drastic action to help safeguard against the spread of Ebola, writes Jamie Wilson. Screening programmes are being introduced to quell public concern and reduce the risk of those individuals exhibiting symptoms from entering a given country without further testing.

An individual may incubate Ebola for many days before exhibiting symptoms but, once a positive diagnosis is confirmed, time is of the essence in retracing that person’s contact with others. Accurate and timely information can help to assess the broader risk and, more importantly, prevent the disease from proliferating still further.

Of course, in an airport environment one source of vital information is the flight manifest, but what about the people who may have come into direct contact with the subject after that?

What about the official who greeted the person at border control? Or the on-site coffee shop worker who sold the individual an Americano and a sandwich?

Then there’s the Bureau de Change operator who exchanged currency for the passenger, and the driver of the airport shuttle bus who transferred 75 people – including the affected individual – from the terminal to the airport car parks.

It would be virtually impossible to retrace the person’s footsteps without trawling through hours and hours of CCTV footage, particularly so when you’re considering a large, sprawling environment such as an airport – which are small towns in their own right – where CCTV cameras are ubiquitous.

How would an investigator know where to look, or even what they were looking for? Quite literally, it would be a task akin to searching for a needle in a haystack.

Jamie Wilson of NICE Systems

Jamie Wilson of NICE Systems

This is where real-time video forensics can greatly assist the authorities. Using the latest technologies, it’s possible to locate a person of interest and retrace his or her movements across a surveillance network in mere minutes. Those results can then be viewed on a map. Links to related video footage then show all other individuals with whom the person came into contact.

The Ebola threat is still evolving, but it’s very clear that airport management teams and front line staff will have a critical role to play in preventing this deadly disease from spreading across borders.

As news reports have already shown, not all solutions are likely to be completely foolproof, but airport management teams can – and should – use every tool at their disposal in order to help control and contain the present threat.

Jamie Wilson is Security Marketing Manager (EMEA) at NICE Systems

Leave a comment

Filed under Risk UK News

Suspect Search video analytics solution introduced by NICE Systems

NICE Systems’ Suspect Search is a patent-pending analytics solution that, for the first time, enables end user organisations to quickly search for a specific person within large volumes of video.

When time is of the essence, security and public safety organisations will no longer be overwhelmed by the process of reviewing hours of video to identify and track people.

NICE Systems has now formally introduced to the market NICE Suspect Search, a new video analytics solution aimed at efficiently searching through multiple video sources to detect targets in a matter of minutes.

Currently, searching for a specific person over many cameras and locations and across a broad period of time is a demanding, lengthy and cost-consuming task that may end up proving fruitless. With NICE Suspect Search, a search for an individual is initiated with a reference based upon a recorded image, an uploaded full body photo or by creating a composite. The system can simultaneously search for multiple targets in several cameras.

By automatically filtering out 95% of irrelevant images and presenting the results by relevancy, an hour of video can be reviewed in less than a minute.

NICE Systems' Suspect Search

NICE Systems’ Suspect Search

NICE Systems’ Suspect Search can be useful in many instances:
• Conducting a forensic investigation by analysing multiple video sources following a crime to identify the perpetrator’s route and actions
• Tracking an intruder within a closed area or checkpoint breach
• Finding a lost child within a critical time window
• Locating the owner of unattended luggage

As a result, organisations can optimise their ongoing security and safety operations by:
• Enhancing forensic analyses of events
• Improving response times
• Preventing criminal activity
• Reducing operational shutdown times

Suspect Search is built on NICE Systems’ NiceVision IP video management solution, and can also be integrated with NICE Systems’ dedicated situation management solution, Situator. Suspect Search is currently deployed in several ‘Proof of Concept’ projects around the world, including airports, mass transit, safe cities and major sporting events.

Chris Wooten, executive vice-president at the NICE Security Group, said: “While the proliferation of cameras is an important trend in the security market, the burden of processing all of the data has limited the value of the video footage. Based upon our extensive work in the market, we’ve developed NICE Suspect Search which is a ground-breaking application designed to tackle what is a major pain point for end users. Whether they’re trying to find a suspect or understand who left a bag in a given location, end users may now have that answer in minutes.”

For more information on NICE Systems’ Suspect Search visit: http://www.nice.com/find-right-now/

Leave a comment

Filed under Risk UK News

NICE Systems partners with G4S subsidiary AMAG Technology to integrate NICE Situator with Symmetry access control system

NICE Systems has announced its partnership with AMAG Technology, a G4S subsidiary, for the integration of the NICE Situator Physical Security Information Management (PSIM) solution with AMAG Technology’s Symmetry access control system. The joint solution can be used by command and control centres worldwide to improve situational awareness and streamline incident management.

The integration enables bi-directional communication between Symmetry and Situator. This means Situator can receive real-time Symmetry access control alerts and display these events along with access records and images of permitted personnel.

Situator’s ability to pull in data from a wide range of security systems means that Symmetry access control information can also be correlated with information from other sensors for accurate alerting. Once an alert is received, Situator’s automated processes guide operators through response plans to improve management efficiency and minimise risk.

Several utilities companies and ports are already using the integrated solution for day-to-day security operations, allowing them to more easily identify access breaches and to improve collaboration between relevant parties.

Leading expertise in PSIM

Shae Taylor, Symmetry’s extended business solutions programme manager at AMAG Technology, explained: “We’re thrilled to certify NICE as a partner in our Symmetry Extended Business Solutions Programme. NICE’s leading expertise in PSIM and situation management complements our advanced access control technology, enabling end users to benefit from an intelligent and unified solution.”

Chris Wooten; executive vice-president at the NICE Security Group

Chris Wooten; executive vice-president at the NICE Security Group

Chris Wooten, executive vice-president for the NICE Security Group, added: “Security operations are already benefiting from the enhanced situational awareness and streamlined incident management afforded by this integrated solution. The integration is available globally for any customer that wants to leverage Situator and Symmetry together. End users can have confidence in the rigorous testing and certification process that has taken place.”

NICE Systems’ security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks and improve operations. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and Government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns and recogniszing trends.

The company’s solutions have been deployed to help secure a broad range of organisations and events such as banks, utility companies, airports, seaports, city centres, transportation systems, sporting events and diplomatic meetings.

Leave a comment

Filed under Risk UK News