Tag Archives: NICE Situator

‘Ebola – Driving a greater need for video tracking at airports’ (Guest Blog by Jamie Wilson, NICE Systems)

In the last few weeks, management teams at airports around the world have been forced to take fairly drastic action to help safeguard against the spread of Ebola, writes Jamie Wilson. Screening programmes are being introduced to quell public concern and reduce the risk of those individuals exhibiting symptoms from entering a given country without further testing.

An individual may incubate Ebola for many days before exhibiting symptoms but, once a positive diagnosis is confirmed, time is of the essence in retracing that person’s contact with others. Accurate and timely information can help to assess the broader risk and, more importantly, prevent the disease from proliferating still further.

Of course, in an airport environment one source of vital information is the flight manifest, but what about the people who may have come into direct contact with the subject after that?

What about the official who greeted the person at border control? Or the on-site coffee shop worker who sold the individual an Americano and a sandwich?

Then there’s the Bureau de Change operator who exchanged currency for the passenger, and the driver of the airport shuttle bus who transferred 75 people – including the affected individual – from the terminal to the airport car parks.

It would be virtually impossible to retrace the person’s footsteps without trawling through hours and hours of CCTV footage, particularly so when you’re considering a large, sprawling environment such as an airport – which are small towns in their own right – where CCTV cameras are ubiquitous.

How would an investigator know where to look, or even what they were looking for? Quite literally, it would be a task akin to searching for a needle in a haystack.

Jamie Wilson of NICE Systems

Jamie Wilson of NICE Systems

This is where real-time video forensics can greatly assist the authorities. Using the latest technologies, it’s possible to locate a person of interest and retrace his or her movements across a surveillance network in mere minutes. Those results can then be viewed on a map. Links to related video footage then show all other individuals with whom the person came into contact.

The Ebola threat is still evolving, but it’s very clear that airport management teams and front line staff will have a critical role to play in preventing this deadly disease from spreading across borders.

As news reports have already shown, not all solutions are likely to be completely foolproof, but airport management teams can – and should – use every tool at their disposal in order to help control and contain the present threat.

Jamie Wilson is Security Marketing Manager (EMEA) at NICE Systems

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NICE Systems partners with G4S subsidiary AMAG Technology to integrate NICE Situator with Symmetry access control system

NICE Systems has announced its partnership with AMAG Technology, a G4S subsidiary, for the integration of the NICE Situator Physical Security Information Management (PSIM) solution with AMAG Technology’s Symmetry access control system. The joint solution can be used by command and control centres worldwide to improve situational awareness and streamline incident management.

The integration enables bi-directional communication between Symmetry and Situator. This means Situator can receive real-time Symmetry access control alerts and display these events along with access records and images of permitted personnel.

Situator’s ability to pull in data from a wide range of security systems means that Symmetry access control information can also be correlated with information from other sensors for accurate alerting. Once an alert is received, Situator’s automated processes guide operators through response plans to improve management efficiency and minimise risk.

Several utilities companies and ports are already using the integrated solution for day-to-day security operations, allowing them to more easily identify access breaches and to improve collaboration between relevant parties.

Leading expertise in PSIM

Shae Taylor, Symmetry’s extended business solutions programme manager at AMAG Technology, explained: “We’re thrilled to certify NICE as a partner in our Symmetry Extended Business Solutions Programme. NICE’s leading expertise in PSIM and situation management complements our advanced access control technology, enabling end users to benefit from an intelligent and unified solution.”

Chris Wooten; executive vice-president at the NICE Security Group

Chris Wooten; executive vice-president at the NICE Security Group

Chris Wooten, executive vice-president for the NICE Security Group, added: “Security operations are already benefiting from the enhanced situational awareness and streamlined incident management afforded by this integrated solution. The integration is available globally for any customer that wants to leverage Situator and Symmetry together. End users can have confidence in the rigorous testing and certification process that has taken place.”

NICE Systems’ security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks and improve operations. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and Government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns and recogniszing trends.

The company’s solutions have been deployed to help secure a broad range of organisations and events such as banks, utility companies, airports, seaports, city centres, transportation systems, sporting events and diplomatic meetings.

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LAX extends incident management to field operations with NICE Situator

The web-based GIS solution developed jointly by NICE Systems and the AECOM Technology Corporation enables security and operations teams to enhance collaboration and co-ordination for more-efficient responses to security incidents.

NICE Systems and AECOM Technology Corporation are helping Los Angeles International Airport (LAX) extend its situation management capabilities from the Control Room to the airfield. The airport’s management team has deployed the NICE Situator Enterprise Geographical Information System (EGIS) web application, which enables field personnel to view all open security and operational incidents in Situator and log new incidents on their tablets. This creates a shared environment for managing incidents, in turn leading to better collaboration between teams, increased situational awareness for all operators and more effective responses.

The web application uses the sophisticated geospatial and mapping capabilities of Esri’s ArcGIS Server to provide customised, layered views of airport buildings, property and infrastructure. All relevant incident stakeholders can visualise the same incident on a map and engage in interactive dialogue via the comments log. They can also share response plans (such as an evacuation route) by drawing on the map, annotating it and saving it to the system.

In addition, the web application will help field operators more efficiently manage day-to-day tasks, such as Federal Aviation Administration-mandated Part 139 airfield inspections. Under Federal Aviation Regulations Part 139, United States commercial service airports are required to conduct various assessments of each runway and examine pavement markings, lighting, signs and safety areas as well as oversee ground vehicle operations. If an issue arises, field operators can easily create a new incident on their mobile devices which is resolved through Situator’s workflows and recorded for compliance purposes.

Los Angeles International Airport: benefiting from a joint NICE Systems-AECOM Technology Corporation-developed security management solution

Los Angeles International Airport: benefiting from a joint NICE Systems-AECOM Technology Corporation-developed security management solution

Part of the Los Angeles World Airports, LAX has been using NICE Situator since 2011 to integrate information from various security and operational systems, like video surveillance, CCTV and access control, as well as to generate automated, adaptive response plans. With the web application, first responders and field operations personnel receive all information from Situator in real time. They can immediately pull up assets in an impact zone – for instance, a video camera within 100 feet of the incident – or use the application’s robust search engine to locate nearby geospatial assets (eg the exits closest to an incident location).

They can also create new incidents, manage ongoing ones and complete specific tasks assigned to them, thereby reducing reliance on radio communications and enhancing compliance.

Transforming security, safety and operations management

Dominic Nessi, deputy executive director/CISO at Los Angeles World Airports, explained: “The NICE-AECOM solution is allowing us to transform the way in which we manage safety, security and operations at LAX. Based on our ongoing success with NICE Situator, we sought a way to apply these capabilities to our field operations. Now, not only are we able to maximise the use of our existing PSIM, situation management and GIS technologies, but we’re also strengthening our entire security and operations apparatus.”

Kevin Carlson – vice-president of aviation systems at AECOM – added: “We’re excited to partner with NICE to bring this unique solution to LAX, and to help fulfil the airport’s vision for real-time interactive dialogue and collaboration. By combining an airport’s EGIS infrastructure with an enterprise situation management platform, organisations are able to leverage geospatial information for more effective collaboration in support of both daily operations and emergency response.”

Chris Wooten (executive vice-president at the NICE Security Group) explained: “Extending the reach of NICE Situator into the field significantly augments security operations. In a dynamic airport environment like LAX, it’s critical to maintain a direct line of communication between multiple users by providing situation management capabilities both inside and outside of the Control Room. This model for mobile situation management demonstrates NICE’s leadership and technology innovation, which can be tailored to the needs of other airports and industries as well.”

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