Tag Archives: Navtech Radar

Navtech Radar launches warranty-based Navcover+ customer service initiative

Navtech Radar has announced the launch of a brand new customer service initiative named NavCover+ as part of the company’s drive towards offering a superior warranty service for all customers. With the new initiative, Navtech Radar aims to provide end users with the option of a prolonged service agreement featuring differing levels of support and response times.

Greg Thomlinson, customer service manager at the security and safety solutions developer, told Risk UK: “We’re delighted to announce the NavCover+ customer support scheme. It’s a central part of Navtech Radar’s longer term plans for the enhancement of customer service across all of our sophisticated technology solutions. We’re confident that the NavCover+ initiative will provide our customers and partners with a market-leading product support service.”

Thomlinson added: “The new structure of our customer service initiative will enable us to prepare for the needs of our clients in advance of any potential issues occurring. In turn, that will allow us to streamline operations, reduce repair times and improve service levels across all product solutions.”

Navtech Radar has announced the launch of a brand new customer service initiative named NavCover+

Navtech Radar has announced the launch of a brand new customer service initiative named NavCover+

NavCover+ covers a total of eight different services according to the customer’s chosen warranty level: hardware repair, contract term, repair turnaround, remote fault diagnosis, Witness software upgrades and remote Witness software support, free shipping and third year servicing as well as hot standby for repair and servicing.

Each of the eight service types are specifically designed with product lifetime extension offering specialist expertise at the forefront of Navtech’s customer service priorities. Through their implementation, Navtech is able to perform scheduled restoration and maintenance on any of its solutions within any geographic region and according to the service level agreed.

NavCover+ is available with four different support plan options. These include the standard warranty as well as Bronze, Silver and Gold service agreements.

The standard warranty covers three out of the eight available service options. With a one-year contract term, hardware repair and a 20-working day turnaround time, this warranty level  is recommended for Navtech’s accredited partners needing no form of support in the first year after product installation.

Greg Thomlinson: customer service manager at Navtech Radar

Greg Thomlinson: customer service manager at Navtech Radar

 

The Bronze agreement provides additional Witness software updates, support and fault diagnosis on fair use terms, a longer contract term lasting between two-to-six years and a faster repair turnaround time at 15 working days.

The Silver agreement offers further improved support including free shipping, a three or six-year contract (including free third year servicing) and a further improved repair turnaround time of ten working days.

The Gold support plan realises the premium customer support package with unlimited Witness software support and fault diagnosis as well as an ‘advance replacement’ to replace a failed unit during the repair.

*For more information on the NavCover+ options send an e-mail with your details to: support@navtechradar.com

About Navtech Radar

Navtech Radar designs and manufactures high resolution, cost-effective security and safety systems combining the company’s exclusive advanced millimetre wave radar technology with its Witness analytical software.

Navtech offers an impressive application portfolio which includes wide-area security surveillance, traffic management and automatic incident detection as well as industrial automation.

Over the years, the business has gained a well-deserved reputation for high-level technology, service excellence and innovation, duly winning the Queens Award for Innovation in 2010.

Three years later, the company’s AdvanceGuard AGS1600 EXTREME was awarded the Independent Detektor International Award as a Highly Commended Product in the Alarm and Control category.

Additional detail can be found online at: www.navtechradar.com

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Navtech Radar focuses attentions on PIDS for airport projects

Navtech Radar has installed Perimeter Intrusion Detection Systems (PIDS) at 16 major European airports in a bid to address client requirements in relation to security breaches which can result in considerable operational losses at such locations.

Navtech Radar is now one of the world’s leading suppliers of radar-based Perimeter Intrusion Detection Systems (PIDS) for airports. Having installed 16 AdvanceGuard system solutions, and with a considerable number of airport-based projects currently undergoing installation, Navtech Radar is delivering PIDS compliant with the standards and recommended practices of the International Civil Aviation Organisation’s (ICAO) Security Manual 8973.

Preventative security measures are crucial for passenger safety and confidence, as stipulated by the ICAO and EU 300/2008 and 2320/2002 regulations.

Speaking about this issue, Navtech Radar’s business development manager Jason Burger explained: “The uninterrupted running of airport operations is imperative, as unlawful interference culminating in a security breach can result in huge operational losses due to the time taken for evacuation procedures or the temporary closure of an airport.”

Multi-radar surveillance at an airport

Multi-radar surveillance at an airport

Large area to secure

Typically, commercial airports harbour extremely large perimeter areas, with many of them in excess of 15 km. Those perimeter zones can be both expensive and difficult to secure, most notably in adverse weather conditions.

Burger continued: “Navtech Radar’s frequency modulated continuous wave (FMCW) 76 GHz technology is ideally suited to this challenge. The robust design of the radars, coupled with their ability to operate on a 24/7 basis in all types of light and weather conditions, and even in dense fog, renders the AdvanceGuard solution a preferred technology for the challenges faced by airport operators and their security teams.”

With low installation and ongoing maintenance costs, end users will be keen to learn that the overall cost of ownership associated with AdvanceGuard is very competitive when compared with traditional fence detection systems.

Navtech’s radar surveillance technology can deliver further cost savings by re-addressing the balance between technology and physical security guarding solutions. With 360° radius detection offering a range of up to 1,000 metres of manned detection, Navtech’s radar systems are described as “the perfect solution” for perimeter and critical security restricted area surveillance.

Burger added: “Multiple overlapping radar sensors may be networked to offer site-wide security coverage for the end user which is controlled and monitored via a single PC running Navtech Radar’s sophisticated Physical Security Information Management software.” The latter is named Witness.

Jason Burger: business development manager at Navtech Radar

Jason Burger: business development manager at Navtech Radar

Reference sites: AdvanceGuard in action

To date, AdvanceGuard reference sites include Ostrava in the Czech Republic, Valencia (Spain) and Bristol Airport in the UK.

An additional benefit of the Navtech Radar AdvanceGuard solutuion is that it has the potential to be used as a surface movement system, meaning that the radars would serve a dual purpose for the end user customer.

Fernando Garcia Rodrigues (project manager for equipment and facilities in the Operations, Security and Services Directorate at Valencia Airport) explained: “We had a number of key issues we wanted to address by way of a new wide area surveillance solution. We needed to detect intrusions to the airport area, follow any intruders once they were inside the airport and avoid expensive civil works. We had to cover a huge area but had no tube bank or any other canalisation available for cabling. We also wanted to minimise communication and power costs.”

In addition, there was a desire to have the same alarm rate and response in any weather or light conditions and, at the same time, present a friendly and easy-to-use system for the operators.

“Now,” continued Rodrigues, “we have a solution in place with a very low false alarm rate. We can distinguish between ‘friend’ and ‘intruder’ and, in terms of the latter, follow them on site. This makes it much easier and faster to direct the intercepting security patrols.”

End user experiences at Bristol Airport and Ostrava Airport

Chris Ware, head of security at Bristol Airport, has also spoken of the AdvanceGuard solution.

“We selected AdvanceGuard based on all of its all-weather capabilities and operational experience at other airports,” outlined Ware. “A further major factor is that the solution demonstrates the lowest false alarm rate.”

Ware added: “We tend to experience a good deal of fog in Bristol. It was critical that the new solution could cope with that, as well as any heavy rain and snow. The AdvanceGuard solution also gives us superior track and trace capability in comparison to other types of technology solutions. To date, the system has met all of our expectations.”

PIDS in action

PIDS in action

Bristol Airport’s head of security also said: “I would like to highlight the fact that the system benefits also include an automatic tracking capability and rule-and zone setting flexibility within the Witness2 software suite. The system’s alarm log and operator acknowledgement features provide an audit trail for both employer and employee. This is vital, as members of staff can be seen to have followed procedures because there’s now a security system in place that documents they’ve done so.”

Petr Voráč, head of security for Ostrava Airport, explained: “In comparison with other radar systems which use just one long range radar unit, the Navtech Radar solution was better because the airfield has a non-uniform shape. One large unit would have given us problems with ‘dead zones’ where there would have been no detection due to ground slopes and non-linear fence lines.”

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