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Remote Video Response co-locates with Custodian to deliver complete CCTV monitoring solution

Remote Video Response (RVR), one of the UK’s leading CCTV monitoring operations, has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers. 

Remote Video Response and Custodian are trading names of Security Monitoring Centres Ltd in the UK and parts of UTC Building and Industrial Systems, a unit of United Technologies Corp (NYSE: UTX).

RVR also recently achieved a significant milestone, recording its one millionth operator-managed alarm since the business’ launch 15 years ago. That figure does not include the millions of automatically handled alarms that are generated and managed each year.

“There is clear logic in having the CCTV monitoring business RVR and the intruder alarm monitoring business Custodian under the same roof,” explained Colin Walters, general manager at RVR. “The commonality of our installer and end user customers and the ability to share resources – including people, technology and monitoring platforms – improves our ability to effectively serve our key segments. In particular, the co-location enables us to leverage the capabilities of dedicated administration and sales teams and deliver the highest levels of customer service.”

Technological advances enabled the co-location by freeing up space within the Nottingham Monitoring Centre to allow the integration of the CCTV and intruder alarm operations to become possible.

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

The move also will allow installers to access and manage their portfolio from any PC, tablet or smart phone, live, any time of the day or night. They can update information remotely, leading to further enhancements in false alarm management.

One of the key benefits, for example, is the opportunity to manage key holder information through an online portal.

Previously, RVR used its own platform. Now, both intruder and CCTV alarms can be managed on the same platform with a common reporting style and log that enables installers to have complete visibility across their entire client base. It also has the ability to apportion separate alarm signals from a specific site to a single operator.

Fully-integrated software solutions for customers

“Our customers will see many other benefits,” added Walters. “We’ll be working more closely with another related business, Mentor Business Systems, to provide a fully-integrated software solution that enables key holder changes to migrate seamlessly to their CASH system and out-of-hours calls from their Custodian answering service to go direct to their engineers’ PDAs. In effect, this affords them the ability to better manage all aspects of their business.”

New staff have been recruited at the Nottingham location while RVR maintains its status as an official National Open College Network (NOCN)-accredited training school.

“We will also be looking to expand still further, which is why the additional space will be important,” asserted Walters.

RVR protects businesses across the UK by monitoring images from CCTV cameras, responding to alarm activations and liaising with the police or private response services to provide security 24/7.

*For more information visit: www.remotevideoresponse.co.uk

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