Wavestore’s Video Management Software (VMS) is helping to maintain a high level of security at two Harley-Davidson dealerships on the Eastern Seaboard of the United States of America.
Harley-Davidson of NYC Tribeca is a unique two-level space in the heart of New York City which has become a recent welcome addition for bike enthusiasts from the area and for visitors from around the world.
The Manhattan-located dealership is run by Asaf Jacobi, president of Harley-Davidson NYC, who also has responsibility for the Harley-Davidson of NYC’s main dealership in Queens.
With a requirement to deter would-be thieves, as well as create a safe and secure environment for staff and visitors at both dealerships, Jacobi turned to New York-based systems integrator AISG to solve the security needs.
Jacobi wanted a full turnkey solution which would not only cover security requirements in terms of alarm and video systems, but also provide the media needs of the stores by way of a state-of-the-art monitor wall and sound system.
Wavestore was selected for the video surveillance part of the project. An old analogue video surveillance system in the Queens outlet was upgraded to a hybrid system while the Manhattan dealership was equipped with a total IP network solution.
AISG worked closely with the Harley-Davidson NYC IT Department to set up remote alarm and video monitoring, as well as local networks, while a Wavestore management and storage server was set up to support domes and 360 degree cameras manufactured by Vivotek. Configuring the cameras was “seamless” thanks to Wavestore’s open platform technology.
Full service destination
Located in Long Island City for over 25 years, the main Queens store is a full service destination. While both locations offer the authentic Harley-Davidson experience, when designing the Manhattan store, Jacobi took into account why customers flock to the Queens location and turned it up a notch.
What visitors see is the world’s first and only Harley-Davidson Powerwall, with two multi-touch kiosks that let them design, instantly view and save their custom bikes on a movie screen-sized display.
There’s also a Leather Lounge Café and coffee bar, a Glass Bike Lift suspended from the ceiling and a premium selection of accessories and apparel.
“With a lot going on at both locations, the ability to view the stores remotely gives me mobility and more freedom to move around,” explained Jacobi. “The system is reliable and offers flexibility. Plus it’s easy to use and, as I learn more, the product becomes consistently better over time. You can really tell the difference. The new system is more effective. I’m able to zoom in and focus on one area and realise a really clear image.”
The Wavestore solution deployed at the two dealerships is scalable and provides a platform that makes integration between disparate technologies simple. Jacobi will be able to deploy additional cameras if and when required and, with Wavestore’s ability to support third party technologies such as video analytics, there are plans afoot to take full advantage of the open platform VMS to capture valuable business intelligence and operational data with a view to maximising customer satisfaction.
Jacobi is also considering integrating the stores’ access control systems in order to obtain visual verification of who has entered restricted areas like staff and stock rooms.