Tag Archives: Manchester

ONVIF focuses on common specifications for smart solutions at SiX 2019

ONVIF, the global standardisation initiative for IP-based physical security products, is going to be represented at the inaugural SiX (a new industry event for the security sector focused on growing security installation businesses and recognising smarter approaches towards security itself). Organised by Pro-Activ Publications (the publisher of PSI, Benchmark, Risk Xtra and The Paper), the event will be held on 5-6 November at EventCity in Manchester.

In a seminar entitled ‘The Importance of Common Specifications for Smart Solutions’, Per Björkdahl (chair of the ONVIF Steering Committee) will discuss how ONVIF specifications provide a common interface for video and access control products, allowing hardware from different manufacturers to work together. This results in simplified and streamlined integrations tailored to individual end user needs. This session will be part of the ‘Benchmark: Creating Smart Solutions’ learning track where each seminar is chaired by Brian Sims BA (Hons) Hon FSyI, Editor of Risk Xtra and The Paper.

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“We’re looking forward to the opportunity of sharing with installers and integrators the detail of how ONVIF could be the key to them maximising the impact of the latest innovations in today’s solutions,” said Björkdahl. “At the end of the day, the security industry is working to make people safe in the most efficient way possible. ONVIF provides the groundwork to do exactly this by enabling security professionals to create Best of Breed solutions for end users, regardless of the manufacturer.”

SiX is a security event created specifically with the needs of system integrators and security installers in mind. The event provides attendees with access to forward-thinking manufacturers who can support them through the entire integration process: designing, specifying and implementing systems and solutions that deliver value for end users.
 
Founded in 2008, ONVIF is driving interoperability for IP-based physical security products. The organisation has a global member base of established camera, video management system and access control companies and more than 13,000 Profile-conformant products.

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Per Björkdahl

ONVIF offers Profile S for basic streaming video, Profile G for edge storage and retrieval, Profile C for door control and event management, Profile Q for quick installation, Profile A for access control configuration and Profile T for advanced video streaming.

The organisation continues to work with its members to expand the number of IP interoperability solutions ONVIF-conformant products can provide. Further information about ONVIF-conformant products, including member companies and their conformant models, is available on the ONVIF website at www.onvif.org

*Register for SiX 2019

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ASSA ABLOY Door Hardware & Access Control to exhibit latest access control solutions at SiX 2019

ASSA ABLOY Door Hardware & Access Control will be exhibiting its latest security and integrated access control technology at SiX 2019. The show – which is organised by Pro-Activ Publications (publisher of Risk Xtra, PSI and Benchmark as well as The Paper) and runs at EventCity in Manchester from 5-6 November – is the UK’s only trade event dedicated to serving the ever-changing needs of security integrators and installers.

ASSA ABLOY Door Hardware & Access Control will be exhibiting on Stand B8 alongside Abloy and HKC, highlighting the efficiency and ease-of-installation of its innovative access control solutions.

Among the products on show will be the eCLIQ, CLIQ Go, SMARTair and Aperio solutions, as well as the company’s electro-mechanical offering.

eCLIQ: the key to electronic locking

eCLIQ is a fully electronic key management system that delivers flexible and secure master key management to businesses, in turn solving key control concerns. The compact eCLIQ locking cylinder offers the highest levels of security. Featuring the widest range of different cylinder types, the system’s designed for every kind of use, from company entrance gates to securing alarm systems, lifts, doors and cabinets.

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eCLIQ also helps solve the issue of lost keys, with end users able to update access authorisations when required. It’s easy to install, too, with no drilling required, and also offers a maintenance-free solution for up to 200,000 cycles.

As such, eCLIQ is “the only master key system a building will ever need”.

CLIQ Go: access control at your fingertips

CLIQ Go is a fully electronic locking system based on the highly successful and efficient CLIQ technology. The CLIQ Go app provides a high level of security and data protection, enabling control over building security from a mobile device. The flexibility of key management on offer here is said to be “unrivalled” when it comes to master keying for building security.

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CLIQ Go provides both security installers and business owners alike with the capability to manage access control on the go. This end solution is achieved via a quick installation that requires no waiting at the door. Operators can also easily revoke access rights via the CLIQ Go app, thereby minimising the risk of lost keys.

SMARTair: easy access control

SMARTair is a wireless online or offline fully scaleable access control system that keeps end users in touch with who enters the building and where and when they do so, ensuring complete control of site security.

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Also presented at SiX 2019 will be the new mobile app Openow, which becomes a smart phone’s secure virtual credential.

Aperio: cost-effective, integrated access control without wires

Aperio enables mechanical locks to be wirelessly linked to an access control system in a convenient and cost-effective way. With products meeting BS EN 179 and BS EN 1125 standards, Aperio can help schools, universities and commercial environments cut energy costs, reduce the time and money spent on maintenance and help deliver a flexible access control solution that can be easily adapted and updated when needed.

Part of the Aperio range, the new H100 door handle will also be on display. Packing the power and flexibility of wireless access control into one slim and cleverly designed door handle, the Aperio H100 offers easy retrofitting to almost any interior door. It integrates seamlessly with all the existing Aperio integrations and can work within an online access control system or offline as a standalone device.

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David Hodgkiss, director of access control for ASSA ABLOY Door Hardware & Access Control Group, said: “SiX is an ideal platform to showcase our cutting-edge technologies and solutions for security installers and integrators. We’re thrilled to be exhibiting at the event. Our latest solutions allow installers to specify products that meet the challenges of a world in which security threats are increasingly widespread and complex. They form an unrivalled range that’s used around the world: one-in-ten lock and security installations use our solutions globally. We look forward to welcoming all visitors to the show at Stand B8.”

*Register for SiX 2019

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Hikvision opens new demonstration and training facility in Manchester

Hikvision has opened a Northern demonstration and training facility to support customers in the region. Based at Media City in Manchester, the new facility showcases the latest Hikvision products, solutions and technologies together with outlining the real-life benefits they can bring to both end users and installers of the products.

Also forming part of the facility is the new Hikvision Academy training centre which can comfortably train 30 engineers at one time in a number of courses including the popular HCSA training course along with the new Hikvision HCSP and VMS courses.

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To celebrate the official opening, Hikvision carried out guided tours of the new facility for invited guests, running through the latest products and technologies on display. This was followed by an evening event where the official ribbon-cutting ceremony took place.

“We’re delighted to officially open the new Hikvision demonstration and training facility here in Manchester,” said Gary Harmer, sales director for Hikvision UK & Ireland. “We take great pride in providing Best in Class products and solutions for our customers and their end users. Coupled with this, we’re showing commitment to our customers by listening to their requests and supporting them by providing the tools required to specify and install Hikvision solutions to the highest possible level.”

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*To find out more about the new Hikvision demonstration facility or the training courses available at the Hikvision Academy in Manchester visit www.hikvision.co.uk

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Showsec praised for ‘superb crowd management operation’ at Parklife 2015 Festival

Showsec has been acclaimed for new crowd management measures which helped to make the Parklife 2015 Festival even bigger and better for attending fans. Thousands flocked to Manchester’s Heaton Park for the music extravaganza which opened with a concert from The Courteeners followed by a spectacular line-up of performers across the weekend.

The crowd management and event security specialist worked with the event organisers and other agencies to provide the best-possible experience for fans who wanted to see the likes of Rudimental, Disclosure, Fatboy Slim and Mark Ronson. Much of that planning was focused on ingress and egress arrangements for the 70,000 revellers who came and went on each of the days of this increasingly popular event.

Jon Drape, event director for Parklife, said: “Mark Logan and the whole Showsec team are an integral part of the Parklife team. They deserve full credit for the success of this year’s festival. The attention to detail and extensive experience shown in the planning phase resulted in a superb operation on the ground.”

Drape added: “We’re very pleased with how everything developed, particularly given the scale of the festival. I think it shows the benefit of all agencies working together.”

Showsec's security operation proved a great success at this year's Parklife Festival

Showsec’s security operation proved a great success at this year’s Parklife Festival

Planning to minimise disruption

The sheer scale of the attendance and the fact that there’s no camping for the visiting public makes Parklife one of the biggest festivals of its kind in Europe. On that basis, there’s necessarily a considerable amount of emphasis placed on ingress and egress to minimise disruption when so many people arrive and then leave in a short space of time.

In his capacity as security director for the event, Showsec’s Mark Logan headed up the planning and then the implementation of the crowd management strategy. One feature was an innovative new queueing system.

“We pride ourselves on being innovative with our delivery systems,” said Logan. “Parklife is a good example of how our planning and preparation can deliver an even higher standard of service for clients and the public. There was a strong focus on the ingress and egress operations in the planning phase for Parklife, and we’re pleased with the impact of the new systems in making passage in and out of the site considerably easier for customers.”

Logan continued: “With the movement of such a high volume of people, particularly at the end of each day, we introduced an additional exit gate and assigned more resources to our crowd management support teams to help with this process. We also designed a holding pen system which cuts down on the length of queues and enables us to control the release of people in stages.”

He added: “Having that measure of control meant we could manage people movement more effectively at a critical time, thus reducing both the amount of congestion in certain areas and the likelihood of a rush developing.”

Showsec deployed more than 2,000 staff across the three days of the event. Alan Wallace (regional manager, North), Mark Wilcock (area manager, Greater Manchester) and Axel Fernandes (operations executive) were key members of the project management team.

‘Royal’ appointment for Showsec in Nottingham 

In addition, Showsec has secured a new agreement to extend a long-standing association with Nottingham’s Theatre Royal and Royal Concert Hall at what is undoubtedly a time of huge historical significance.

Showsec will continue to provide its services for two of the United Kingdom’s most successful touring venues for three more years. That means the company will play an important role later on this year in the 150th Anniversary celebrations of the Theatre Royal which first opened its doors back in Queen Victoria’s reign.

While the Theatre Royal has long been established as an iconic venue in the entertainment world, the Royal Concert Hall also attracts many high-profile events and artists.

“We have been working with the Theatre Royal and Royal Concert Hall for many years now, so we’re delighted to be presented with this fantastic opportunity to extend that association,” commented Joe Milner, Showsec’s area manager in the East Midlands.

“What makes it particularly special is that we will now be playing a part in celebrations of this landmark year for the Theatre Royal which are planned for September. We pride ourselves in offering a high level of customer service to enhance the experience for audiences visiting each of the venues, and this has helped them both to progress to a point where they are very busy in terms of events taking place throughout the year.”

Milner added: “Attracting more than half a million visitors each year, the diverse programme of events for both venues means they are as popular now as they have ever been. That puts them right up there among the leading entertainment venues of their kind in the East Midlands region, if not the whole of the UK.”

Members of the Showsec team at Nottingham's Royal Concert Hall

Members of the Showsec team at Nottingham’s Royal Concert Hall

Smarter image for stewarding and event staff

Last year, the refurbished Royal Concert Hall re-opened on the same night that Showsec staff wore their new three-piece suits for the first time. The smarter, more professional image has certainly been well-received and that has been a contributory factor in the cementing of this long-term association.

Kate Collins, operations director at the Theatre Royal and Royal Concert Hall, said: “We have enjoyed an excellent working relationship with Showsec and we look forward to that continuing. A major influence upon the success which we have achieved in recent years has been the strong focus on providing the best possible customer experience and undoubtedly a key element of that is having the right quality of Front of House staff to deliver that service.”

Collins concluded: “It’s important to have the same familiar faces working with us on a regular basis and that makes them feel a part of our team. Showsec understands our requirements. The staff are always helpful and responsive to feedback and they go the extra mile where and when required.”

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Showsec appoints new area managers for Leeds and Sheffield as Yorkshire operation restructures

Showsec is gearing itself up for further expansion in the North of England with the appointment of two new area managers. The crowd management and event security specialist has now divided its Yorkshire operation into two distinct areas following the recent restructure of the Manchester office as the business seeks to maximise the potential for further growth.

Sam Hodkin has been confirmed as the new area manager in Leeds while Craig Bennett will take up a similar role in Sheffield next week. The two appointments represent another major endorsement for the company’s highly-acclaimed Management Development Programme, meaning that six graduates of the ground-breaking initiative have now progressed to become area managers.

Alan Wallace, Showsec’s regional manager in the North of England, commented: “This is another significant step in the company’s development throughout the region and puts us in a very strong position to achieve further growth in the future. We’re looking to expand our footprint all over the United Kingdom and Yorkshire is clearly an area where there is enormous potential. A considerable amount of growth has already been achieved there and recent developments presented us with the chance to undertake this restructure in dividing such a large county into two distinct areas centred on Leeds and Sheffield.”

Left to Right: Sam Hodkin, Alan Wallace and Craig Bennett

Left to Right: Sam Hodkin, Alan Wallace and Craig Bennett

Wallace added: “This is an exciting new challenge for Sam and Craig. They’ve been given an excellent springboard through the Management Development Programme which has created a strong infrastructure for us to promote from within. The value of the company’s commitment to helping individuals fulfil their potential is further underlined by operations executive Christopher Hudson, another recent graduate of the Management Development Programme, who has now moved across from Manchester to Leeds so that he can join Sam’s team.”

Speaking about his new appointment, Sam Hodkin said: “This opportunity is a dream come true. I look forward to continuing on a successful journey with Showsec and embracing this fantastic opportunity.”

Hodkin’s views were echoed by Craig Bennett, who told Risk UK: “I’m thrilled to have been given this opportunity and fully appreciative of the level of time, effort and support I’ve received at every step throughout my career with Showsec. Having been based in Sheffield for the past six years, I’m excited to be able to take on this role and further develop the service we provide in the Sheffield area.”

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World Class Service audits commend Showsec personnel’s customer service skills

Event security specialist Showsec has received acclaim after achieving exceptionally high scores for customer service at three major arenas. The company is commended for its high levels of service at the Phones 4U Arena in Manchester, the Motorpoint Arena in Sheffield and the First Direct Arena in Leeds following audits conducted by World Class Service.

Showsec staff at the Phones 4U Arena led the way with an audit score of 94%, closely followed by the team at the Motorpoint Arena (93%) and employees seconded to the First Direct Arena (92%).

The World Class Service on site audits, which were commissioned by Showsec, highlighted a significant improvement in performance at all three arenas. “This is a fantastic set of results and great credit to all those involved in delivering our service,” said Alan Wallace, Showsec’s regional manager. “We’re constantly looking at ways in which we can raise standards and these audits provide a crucial benchmark in helping to measure progress.”

Wallace added: “The 2013 audits identified a need to make improvements to certain aspects of our service and I’m delighted with the progress that has been achieved since then.”

World Class Service works with venues and organisations to help drive standards of service and enhance the customer experience. The company conducts a ‘secret shopper’ assessment of arenas focusing primarily on three key areas: behaviours, processes and environment.

The Motorpoint Arena in Sheffield where Showsec provides security and stewarding solutions

The Motorpoint Arena in Sheffield where Showsec provides security and stewarding solutions

Recruiting staff with the right attitude

“The Showsec staff in all three venues were wonderful,” said Tracy Waddacor, managing director of World Class Service. “The company has obviously put a lot of hard work into getting the right mix. Recruiting staff with the right attitude is vital and, on the whole, everyone we encountered was helpful, considerate and professional when dealing with customers.”

Wallace praised the operations executives who’ve been at the forefront of the improvements which have been made at all three arenas, namely Tom Bailey at the Phones 4U Arena, Craig Bennett at the Motorpoint Arena and Sam Hodkin at the First Direct Arena.

“Their dedication to service has been the driving force behind this uplift in performance,” commented Wallace. “It’s very clear they’ve had a strong influence on how all members of the teams perform at ground level which in itself is highly commendable.”

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Showsec heroine Cherice Wallen saves young boy’s life in Manchester

Cherice Wallen – a member of Showsec’s Christmas Market team – has been hailed a life-saving heroine for preventing a young boy from choking to death in Manchester.

Wallen responded swiftly and decisively to a medical emergency in the city centre by administering crucial First Aid treatment when it became apparent the child was in extreme difficulty after an item of food had lodged in his throat.

Although the Emergency Services had been alerted, Wallen decided to act when she noticed the boy turning blue and performed the Heimlich Maneuver to dislodge the piece of food, much to the huge relief of everyone who was present at the scene.

“Cherice’s ability to remain calm in such a terrifying situation and her swift response to the emergency saved a child’s life,” said operations executive David Bradshaw, who’s responsible for overseeing Showsec’s security operation at the market. “The family involved were immensely grateful for her actions and returned later with a gift and a card that simply read: ‘Thanks for saving my life’.”

Showsec's Cherice Wallen on duty at this summer's Kasabian gig in Victoria Park, Leicester

Showsec’s Cherice Wallen on duty at this summer’s Kasabian gig in Victoria Park, Leicester

Bradshaw added: “This course of action was above and beyond the service which we offer, but that’s something Cherice strives for in each shift that she works for Showsec.”

As well as the boy’s parents, Manchester’s Christmas market managers have also presented Wallen with a gift in recognition of her actions.

First Aid training with St John Ambulance

“I was just doing my job,” said Wallen with typical modesty. “I always try to do my very best to help members of the public. That’s an essential part of the role. The significance of what I had done didn’t really hit me until afterwards when I was back at my position and I saw the parents cuddling the young boy. It was then that I was overcome by the emotion of it all. There were a few tears shed.”

Wallen continued: “At the time, you don’t stop to think about what you’re doing. You just get on with using the skills you’ve developed to deal with the situation in front of you. I decided at a very early point in my time with Showsec to go and acquire some First Aid training with St John Ambulance. This is most definitely one of those occasions when it all seemed worthwhile because you cannot put a price on someone’s life.”

The young boy was given a clean bill of health by the Ambulance Service when they arrived on the scene and was able to continue on his day out. While the family are hugely indebted to Cherice for her swift and decisive actions, they’ve asked to remain anonymous. Of course, Showsec respects those wishes.

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