Tag Archives: Logistics

SeeTec integrates Panasonic camera line-up through Panasonic Smart Driver

Panasonic’s latest camera line-up has been successfully integrated into SeeTec’s Cayuga Video Management System with the development of the Panasonic Smart Driver.

SeeTec provides particular solutions for the retail, finance, transportation and logistics industries as well as for critical infrastructure and cities.

PanasonicCameraLine-Up

The integration, which has been carried out for the current software version SeeTec Cayuga R11, includes the following selection of Panasonic Full-HD i-PRO Extreme range models: WV-S1531LN, WV-S1531LNS, WV-S1531LTN, WV-S2131 and WV-S2131L, WV-S2231L, WV-X6531N and WV-X6531NS

*Click here for the complete list of all devices supported by SeeTec Cayuga

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TDSi bestows AlertSystems with Platinum Partner of the Year Award for 2016

Integrated security solutions manufacturer TDSi has awarded AlertSystems with its Platinum Partner of the Year Award for 2016. The award was presented to Ian Trayling of AlertSystems and recognises the expert installer for its close partnership with the security manufacturer.

Having received the award, Paul Brake (joint managing director of AlertSystems) said: “I speak for the whole team when I say we’re delighted and honoured to be presented with this award, which reflects how closely we work with TDSi to provide our customers with the best solutions and implementation. TDSi’s products offer outstanding quality of service and value for money, which in turn helps us to offer our clients very attractive RoI in a highly competitive market. We look forward to continuing our fruitful partnership.”

Ian Trayling and John Davies Alert Systems Award

Ian Trayling (left) and John Davies

TDSi’s channel partner manager Alex Rumsey is equally enthusiastic about the award. “AlertSystems has continuously delivered the highest levels of professionalism, technical expertise and market awareness which makes them an ideal partner for TDSi,” said Rumsey. “With a highly keen interest in the market, AlertSystems has grown its business with TDSi significantly throughout the last 12 months, with a stand-out project for Capita Customer Management and Marlborough College. This award is richly deserved and we’re proud to be forging a continued partnership of success.”

As one of the UK’s leading providers of electronic security systems to businesses, AlertSystems is committed to providing excellent products and outstanding customer care for organisations seeking high quality security solutions. With thousands of commercial security installations across the UK, the company is a trusted security supplier to organisations from all major industry sectors, including transport, logistics, food production, schools, universities, hotels, the utilities and waste management.

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Hanwha Techwin Europe expands Customer Satisfaction Team

In addition to investing in technicians based locally in countries across Europe, Hanwha Techwin Europe has also recruited a team of multilingual technicians and logistics experts who have been highly trained to provide advice on all products within the company’s wide range of video surveillance solutions.

“We know that having innovative, feature-rich cameras, recorders and software that can provide installers, system integrators and end users with a competitive edge isn’t enough,” said Bob Hwang, managing director at Hanwha Techwin Europe. “In order to achieve our ambition of being the market leader, we also have to offer outstanding pre- and post-sales support services. This includes efficient fulfilment of orders, RMAs and repairs, as well as offering Hotline telephone support for any customer who needs a rapid response to a technical query.”

Hwang continued: “The ongoing investment in our future by our new parent company means that we’ll continue to expand our Customer Service Team in line with demand and, in the process, work more closely with our customers. We’re endeavouring to continually improve in everything we do, and that’s why all requests for technical support, RMAs and repairs are recorded. These are key learning indicators which we can analyse and use as part of our product development cycle to ensure that our cameras and recording devices are the most reliable products on the market.”

BobHwangHanwhaTechwin

Bob Hwang: Managing Director at Hanwha Techwin Europe

Service

A facility in Holland, which provides a base for the Hanwha Techwin Europe multilingual team of technicians, also houses a repair centre which is enabling Hanwha Techwin Europe to consistently fulfil its commitment to a five-day turnaround on repairs if a fault develops. This is complemented by an Advanced Replacement service which is designed to provide installers with the assurance that they can repair a video surveillance system at the earliest possible opportunity.

Hanwha Techwin’s video surveillance products have proven to be highly reliable which is why the company confidently offers a full three year warranty. Nevertheless, it’s appreciated that, when a problem occurs, it can be frustrating to have to wait until a faulty product has been assessed before a replacement is supplied.

The Advance Replacement service means that, if a product develops a fault during the first year of its three-year warranty, a replacement will now be dispatched to a specified address within 48 hours of the request being received.

Customers who are part of the Hanwha Techwin STEP Partnership Programme can take advantage of the Advance Replacement service for up to two years of a product’s three-year warranty.

Logistics

The facility in Holland is also the company’s main European warehouse. Staffed by logistics experts, it’s actively ensuring that the company can deliver all in-stock orders to anywhere in Europe within three days.

“Our ongoing investment in customer service is enabling us to react quickly and effectively to a wide range of pre- and post-sales demands,” concluded Hwang. “Our distribution partners, for example, occasionally need to fulfil large orders which have not been forecasted. By working in harmony with colleagues in our manufacturing division, we’re consistently succeeding in delivering at least 90% of the products required for each of these orders within two weeks.”

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Axis Communications publishes detailed Sustainability Report for 2014

Network camera specialist Axis Communications has issued its Sustainability Report for 2014, with environmental considerations, business ethics and Corporate Social Responsibility (CSR) very much in focus. The company’s fifth annual Sustainability Report describes the progress made in a number of fields such as environmental impact and anti-corruption. Great progress has also been made in work dedicated to informing and auditing suppliers in order to ensure compliance with Axis’ Supplier Code of Conduct. The Sustainability Report was prepared according to the G4 global reporting standard.

“Axis Communications works proactively with sustainability issues on a long-term basis since a responsible attitude is an important success factor for our global business operations,” explained Ray Mauritsson, the company’s president. “I’m proud of what we have achieved during 2014, from optimising our logistics flows to minimising our environmental impact as well as countering corruption in the value chain and working to create a safer and more secure world.”

Axis aims to be a driving force behind the development of innovative security solutions which assist end users in both the private and public sectors to meet today’s critical challenges, such as protecting people and important infrastructure while also helping to solve today’s urban problems such as traffic congestion.

As a global company with employees in 49 countries and partners in 179 countries, Axis aims to be a leader in the security industry when it comes to CSR and, as a result, assumes a long-term responsibility for how the company’s operations affect employees, partners, suppliers, end users and other important target groups.

Ray Mauritsson: president of Axis Communications

Ray Mauritsson: president of Axis Communications

“Our ambition is to serve as a model for the industry in terms of sustainability,” added Mauritsson. “This latest report shows how our sustainability work has delivered positive results across the entire value chain. I look forward to continuing the work relating to Axis’ industry-leading measures such as our anti-corruption program.”

Key facts and figures in the report

Some important points raised in the 2014 Sustainability Report are as follows:

  • Axis’ comprehensive anti-corruption work has been intensified. All employees have participated in training and more than 100 of the company’s distributors have undertaken to comply with the company’s policy of zero tolerance against corruption, bribes and conflicts of interests
  • 96% of Axis’ suppliers that have an impact on the company in terms of the environment or sustainability have either been audited by Axis supplier inspectors or are certified to ensure that they follow Axis’ requirements relating to environmental considerations, the working environment and occupational safety
  • Axis has managed to cut the company’s carbon dioxide emissions by 13% during 2014, primarily through its optimised logistics flows and reduced distances for transportation
  • The company has continued to phase out PVC plastic from its products while 65% of the company’s network cameras and video encoders are now PVC-free
  • During 2014, Axis’ employees participated in surveys conducted by Great Place to Work in Sweden, USA and Germany and the company realised top positions in all countries
  • In order to raise environmental awareness among its suppliers, Axis held webinars through its training program Axis Supplier Academy, whereby all suppliers were informed about the company’s views on sustainability issues as well as rules and laws for material accounting
Axis Communications' headquarters in Lund, Sweden

Axis Communications’ headquarters in Lund, Sweden

In the 2014 Sustainability Report, as stated Axis has changed over to the new G4 reporting standard which is an update of the leading rules for sustainability reporting drawn up by the Global Reporting Initiative.

As part of Axis’ transition to the new reporting standard, the company has initiated dialogue with key target groups and stakeholders which has provided important insights that can be used to continue improving the company’s long-term sustainability work.

*The Axis Communications Sustainability Report for 2014 can be downloaded from this link: http://www.axis.com/corporate/sustainability/index.htm

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