Wilkinson Hardware Stores Ltd has commissioned the first stage in a remote monitoring and intelligence network operated by Lodge Service.
According to the security solutions provider, the programme will reduce the cost of store security by an estimated 50% while increasing return on investment in deterrence, detection and civil recovery by up to 40%.
In addition to monitored fire and intruder alarms and remote access control for stock deliveries, the new network offers central CCTV surveillance of selected product lines and stores in Wilkinson’s 368 retail outlets which realise a combined retail sales total of £1.5 billion on an annual basis.
Lodge Service is developing the system network in tandem with the retailer in order to combine conventional security guarding with the latest CCTV monitoring and IP control technology.
Retailer Wilkinson is working with security specialist Lodge Service
The strategy targets resources according to risk profile. Customer movement and asset data for security protection and even marketing analysis can be managed centrally at the new intelligence hub in Accrington that Lodge Service – itself a £22 million turnover operation – developed last year to realise a Category 2 status Alarm Receiving Centre (ARC).
Wilkinson and Lodge Service are both third generation family-run businesses. The retailer has over four million visitors weekly. Operating in the highly competitive hardware sector, it selected Lodge Service as a partner to develop a responsive and flexible security network that would make the most cost-effective use of staff and technology.
Lodge Service’s intelligence hub can provide surveillance and access control to protect lone worker deliveries overnight, in transit and on arrival at retail locations.
The programme also supports in-store loss prevention with the addition of extra security personnel as required, recruited and managed by Lodge Service to cover sites during, for example, store refurbishment periods.
Far more than traditional CCTV monitoring
Mick Phipps, head of loss prevention at Wilkinson, explained: “The network has been designed to provide much more than traditional CCTV monitoring. The software platform allows us to connect all areas of our business nationally in a comprehensive loss prevention strategy. From distribution centre to the retail selling space, we are able to use technology to deliver a clear return on investment while at the same time ensuring the safety of our staff and customers as well as the protection of assets.”
For lone worker, driver-controlled deliveries out of hours, Lodge Service’s Accrington hub can track each delivery vehicle throughout the journey from the warehouse. Arrival at a given store is then monitored on live CCTV. Internal alarms in access areas and loading bays are switched off remotely and illuminated while a ‘man down’ device offers additional worker protection during unloading.
The process is reversed and the area locked down securely when the delivery is completed.
Phipps added: “Lodge Service’s wide range of security and systems expertise meant the company was ideally positioned to partner with us in a comprehensive strategy to reduce both the costs of security and losses to theft. The new hub and network offer the intelligence, connectivity and flexibility to provide Wilkinson with a 24/7 resource to manage CCTV, access control and alarms while modelling risk and supporting a rapid response to all incidents, but without increasing security staff numbers.”
In conclusion, Phipps commented: “The infrastructure can provide warning and aversion of threats through the provision of real-time data gathered on a central basis. Overnight, or each morning, we can deploy security staff and deal with any issues for that day. The database of shared information enables a fast, targeted and proportionate response to ensure the safety of both people and assets.”