Tag Archives: Local Government

Cable-free access control solutions specialist LOCKEN celebrates 15 years of innovation in security sector

LOCKEN was established in 2003, combining the knowledge and expertise of its three founders: Arnaud Flecchia, Roland de la Chapelle and Stéphane Conreux. Those founders have “transformed” the business of access control thanks to breakthrough technology based on intelligent keys and user-friendly software, bringing to market a solution that required no wiring or maintenance. This was a remarkable leap forward that has fully benefited security provision for major telecoms, energy and water distribution infrastructures, where isolated and sensitive external sites are the norm.

In 2004, just a year after the company was established, the LOCKEN key was sending its data via a remote device directly connected to the system. Awarded the Trophée de l’Innovation in 2007, LOCKEN picked up the pace of innovation from then on.

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In 2009, the company released the LOCKEN Web Request software application, a complementary module improving co-ordination of the activities of technicians on sites. 2014 saw the advent of the MyLocken application and new customised services were developed around access control. 

The following year, the application took on a new dimension in order to meet the specific needs of customers with customised functions, such as authorisations, declarations of presence on site and reporting of anomalies, combined with new technologies like beacon and RFID.

In 2015, LOCKEN completed development of the software application termed LOCKEN Smart Access (LSA), the first multi-technology access management platform, making it a major breakthrough that would emerge as the cornerstone of its future strategy since the system was now capable of controlling different types of identifiers such as keys, badges and smart phones.

Last year, LSA’s ergonomics were upgraded to a more graphic approach in line with new practices using applications like Google Maps.

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Over time, major companies in the transport industry, banking and local Government sectors have followed the lead of multi-site companies and turned to LOCKEN for assistance, attracted by its “customer business line optimisation” philosophy.

In 2016, the merger with Italian manufacturer ISEO opened up new avenues and the contactless key with a Bluetooth module arrived on the scene. More efficient and more secure, it has allowed LOCKEN to build leading-edge equipment into its offer.

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Cheshire Fire and Rescue Service keeps public informed thanks to CrowdControlHQ’s social media platform

Cheshire Fire and Rescue Service is using a social media risk management and compliance platform from CrowdControlHQ to monitor and govern its corporate social media accounts including Twitter and Facebook. More than 30 users across the Cheshire Fire and Rescue Service access corporate social media accounts via the platform’s central dashboard.

There has been an increase in engagement witnessed across all accounts in the last two years which has seen the number of Twitter followers double to over 17,000.

Cheshire Fire and Rescue Service uses social media for two-way communication with residents and county stakeholders, including other Fire and Rescue Services and local Government officials businesses as well as schools in the area.

CrowdControlHQ was selected for the central management of the Fire and Rescue Service’s social media activity following research and a presentation from the company.

Caroline Jones, digital and media services manager at Cheshire Fire and Rescue, explained: “We chose CrowdControlHQ for the level of control and analytics that the company’s solution provides. We wanted a platform where we could allow multiple people to post to corporate accounts. CrowdControlHQ does that safely and securely and it gives a history of all activity, for example who has posted to what and where. Information like that is important for audit purposes.”

Management from a single point

Using CrowdControlHQ makes it possible to manage corporate social media accounts from a single point. Cheshire Fire and Rescue Service chose to have just one account for each social media channel rather than each fire station or areas of the service posting to individual accounts. This means it’s easier for the public and other stakeholders to receive updates by finding, following and commenting on corporate accounts rather than multiple social media accounts for different fire stations across the region.

Jones continued: “Social media is a great way to communicate with the public. Where there are incidents throughout the day it’s really easy, thanks to the central control in CrowdControlHQ, to publish a Tweet or post a message on Facebook and to then plan Tweets for the weekend. Recently, in just 28 days we had 437,000 impressions and posted 168 Tweets. The management team takes social media very seriously and fully supports it as a communications channel.”

Cheshire Fire and Rescue Service also promotes other Fire and Rescue Services’ campaigns and champions national safety initiatives such as the annual road safety campaign using Twitter and Facebook, with links to a web page. CrowdControlHQ is used to plan Tweets and posts in advance and then measure the success of campaigns using the analytics generated.

James Leavesley, CEO at CrowdControlHQ, commented: “We have seen a variety of social media strategies emerging across Emergency Services providers tasked to drive communications objectives. For some, the emphasis is on single channel or multi-responders while others may adopt a multi-channel or in some cases a partnership-style approach.  However, what consistently underpins all the strategies we see is the need for more brand representatives to become involved in delivering messages to the public, raising the reputation risks associated with delivering complex public engagement. Using a risk and compliance platform gives organisations the confidence that they can manage and respond to social media communications effectively, consistently and in a timely manner.”

About Cheshire Fire and Rescue Service

The Cheshire Fire and Rescue Service is led by the Chief Fire Officer and the Service Management Team.  It has 25 fire stations, four community safety centres, three community fire protection offices and a headquarters based in Winsford.

The Fire and Rescue Service responds to emergency incidents – known as Emergency Response (ER)  – across the four unitary council areas of Halton, Warrington, Cheshire East and Cheshire West and Chester.

*For more information visit: www.cheshirefire.gov.uk

About CrowdControlHQ

CrowdControlHQ is one of the UK’s leading social media risk management and compliance platforms built for enterprise. It’s web-based software used by public and commercial organisations to support employees wishing to optimise their social media engagement delivery.

CrowdControlHQ provides tiered access and specialist control features to help manage the reputation risk associated with the delivery of social media in complex, multi-user, multi-campaign and generally busy customer service environments.

It’s a venture capital-backed British business servicing over 125 clients with over 10,000 users. Clients include Experian, Serco, Welsh Water, the Greater Manchester Police and Arriva.

*Additional information is available at: www.crowdcontrolhq.com

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Corps Security celebrates succession of major contract wins

Specialist security solutions provider Corps Security is celebrating after confirming a number of prestigious new account wins which have seen the company smash its annual sales target in the first six months of the business’ financial year.

With business confidence sweeping back into the UK security sector, Corps Security’s success mirrors the findings of a study earlier this year published by market analyst Plimsoll which found that half of the security companies questioned are increasing sales and improving profits, with a significant proportion of them delivering growth rates of up to 8%.

Corps Security’s most recent contract wins emanate from organisations in a range of diverse sectors including banking and finance and local Government, as well as a world famous art institute.

The company’s highly trained and skilled security officers have also been deployed at the Wellcome Trust’s London headquarters to protect one of the leading global charitable foundations which is dedicated to achieving extraordinary improvements when it comes to both human and animal health. Indeed, the important work conducted by the Trust currently includes enabling an international consortium to accelerate the development of an Ebola vaccine.

Peter Webster: CEO at Corps Security

Peter Webster: CEO at Corps Security

Also in the healthcare sector, Guy’s and St Thomas’ NHS Foundation Trust is benefiting from having Corps Security’s personnel as part of its on-site team. Corps Security won this contract after taking part in a competitive tender process with six other security providers, all of whom are part of the London Procurement Partnership framework.

In addition to physical security, Corps Security is responsible for supplying a range of patient supervisory services to protect doctors, nurses and patients in acute care, as well as ensuring that those individuals receiving treatment do not harm themselves. This is a particularly sensitive area and the company’s officers are given specialist training to ensure that they can operate under these types of extreme circumstances.

Fully-integrated solutions for end users

As is the case with all of its contract wins, Corps Security is able to demonstrate an ability to provide the highest levels of service and value for money. Customer feedback suggests that this is thanks to the company’s unique corporate structure and ability to develop a fully integrated solution for the end user that reduces spend and enhances protection by cost-effectively and efficiently combining the use of physical security with surveillance technology and remote monitoring.

Corps Security's dedicated Support Centre provides vital services for end user customers

Corps Security’s dedicated Support Centre provides vital services for end user customers

Nik Flytzanis, Corps Security’s business development manager, is convinced that the company’s recent success is also due to organisations across all vertical sectors recognising the importance of using specialist providers rather than those offering ‘bundled’ services.

“Security is quite unlike any other service,” said Flytzanis. “Due to our clear focus and dedication to this field, we are able to provide a comprehensive solution that always meets our customers’ bespoke needs. I’m delighted that we’re now able to offer our expertise to prestigious organisations such as the Wellcome Trust and Guy’s and St Thomas’ NHS Foundation Trust, both of whom I’m fully confident will benefit enormously from our uniquely ethical and innovative approach to service delivery.”

Nik Flytzanis of Corps Security

Nik Flytzanis: business development manager at Corps Security

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