Tag Archives: Leeds

Dahua welcomes high-level UK trade and investment delegation to China

Dahua Technology’s global headquarters in China was recently visited by a senior trade delegation from Leeds as part of a trip to capitalise on existing trade arrangements and reinforce a long-standing relationship between the region and the Chinese city of Hangzhou.

Among the Leeds City Region delegation were representatives from Leeds City Council, Kirklees Council, the West Yorkshire Combined Authority, Bradford Council, the Universities of Bradford, Leeds and Huddersfield and businesses from the region. In addition to discussing co-operative business opportunities, the visitors also enjoyed a tour of Dahua’s headquarters, including the cutting-edge demonstration room.

The visit comes on the back of Dahua Technology’s UK subsidiary opening a new office in Leeds to provide support for local distributors, integrators and installers, as well as deliver training and client demonstrations.

DahuaLeedsTradeandInvestment

“This trade and investment mission will build on our long and prestigious relationships with our Chinese partners,” said Councillor Judith Blake, leader of Leeds City Council. “We saw a hugely positive outcome of this activity with the announcement that Hangzhou-based Dahua is opening an office in Leeds. They join Hisense, which has its UK headquarters in Leeds, and Silver Cross owner Fosun. We want to encourage more investment and trade between our cities.”

Significant growth

As part of a presentation to the delegation party, Jason Zhao (Dahua vice-president and general manager of the Overseas Business Centre), said: “We’re very honoured to be part of this historical development, having held a relationship with Leeds before we were even established in the UK. Three years ago, we opened our first UK office with only a few people and even fewer local employees. We’ve had significant growth over these past three years, whereby we now have over 40 people supporting the UK and Ireland markets. Three of them are staff hired from Leeds and the surrounding area.”

Hangzhou and Leeds have been partnered since 1988, co-operating in the fields of business, education and culture and resulting in links between many businesses and public bodies.

The Leeds City Region covers Barnsley, Bradford, Calderdale, Craven, Harrogate, Kirklees, Leeds, Selby, Wakefield and York. It has a £1 billion-plus Local Growth Deal to boost jobs and growth across the region. It’s also home to the UK’s largest regional financial centre and has a digital technology sector now worth more than £6.6 billion.

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Dahua UK to open northern office in ‘partner’ city of Leeds

Dahua Technology is expanding its presence in the UK with the opening of a new office in Leeds. This is the first time that Dahua – the world’s second-largest video surveillance solutions manufacturer – has expanded in the UK beyond its existing offices in Maidenhead, Berkshire.

The new northern office will be located at the White Rose Office Park in Millshaw Park Lane, Leeds, which is around four miles south of the city centre. With its handy location between the M62, M1 and M621 and also with nearby rail connections to Leeds city centre, the new office boasts excellent transport links.

The main aim of establishing a permanent presence in the North of England is for Dahua to provide better support for its local distributors, integrators and installers, as well as to offer training locally and provide a local base for partner events and client demonstrations.

DahuaLeedsOffice

Dahua Technology’s global headquarters in China is located in Hangzhou, a city that has been twinned with Leeds since 1988. It was no surprise, then, when the company approached Leeds City Council to help the business find a suitable location for its new offices. The link between the two cities generates co-operation in the fields of business, education and culture. Last year, officials and representatives from the Leeds City Region Enterprise Partnership visited Dahua’s global headquarters as part of a delegation to Hangzhou and Shanghai.

Dahua’s connections with Leeds and the fact that its home city of Hangzhou is twinned with the ‘Northern Powerhouse’ have resulted in links with many local companies and public bodies. “Working with a proactive organisation such as Leeds City Region Enterprise Partnership really helps us, because the partnership goes out of its way to create mutually beneficial business activities,” explained Ben Perkins, head of marketing for Dahua UK and Ireland.

Perkins added: “The partnership attracts business and international money to the region, which not only makes a positive impact on the lives of the people who live and work in Leeds, but also brings a great wealth of talent into the area. This will benefit Dahua as we grow our presence in the region.”

Councillor Judith Blake, leader of Leeds City Council, stated: “Leeds has a long and prestigious relationship with China. Our trade and investment missions have helped build relationships. It’s great to welcome Dahua to Leeds as a result of this activity. We will be holding a series of business meetings in Hong Kong, Hangzhou and Qingdao to review how our cities can work together to increase trade and deliver economic growth.”

The Leeds City Region covers Barnsley, Bradford, Calderdale, Craven, Harrogate, Kirklees, Leeds, Selby, Wakefield and York, and has a £1 billion-plus Local Growth Deal in place to boost jobs and growth across the region. It’s home to the UK’s largest regional financial centre and has a digital technology sector now worth more than £6.6 billion.

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Showsec appoints new area managers for Leeds and Sheffield as Yorkshire operation restructures

Showsec is gearing itself up for further expansion in the North of England with the appointment of two new area managers. The crowd management and event security specialist has now divided its Yorkshire operation into two distinct areas following the recent restructure of the Manchester office as the business seeks to maximise the potential for further growth.

Sam Hodkin has been confirmed as the new area manager in Leeds while Craig Bennett will take up a similar role in Sheffield next week. The two appointments represent another major endorsement for the company’s highly-acclaimed Management Development Programme, meaning that six graduates of the ground-breaking initiative have now progressed to become area managers.

Alan Wallace, Showsec’s regional manager in the North of England, commented: “This is another significant step in the company’s development throughout the region and puts us in a very strong position to achieve further growth in the future. We’re looking to expand our footprint all over the United Kingdom and Yorkshire is clearly an area where there is enormous potential. A considerable amount of growth has already been achieved there and recent developments presented us with the chance to undertake this restructure in dividing such a large county into two distinct areas centred on Leeds and Sheffield.”

Left to Right: Sam Hodkin, Alan Wallace and Craig Bennett

Left to Right: Sam Hodkin, Alan Wallace and Craig Bennett

Wallace added: “This is an exciting new challenge for Sam and Craig. They’ve been given an excellent springboard through the Management Development Programme which has created a strong infrastructure for us to promote from within. The value of the company’s commitment to helping individuals fulfil their potential is further underlined by operations executive Christopher Hudson, another recent graduate of the Management Development Programme, who has now moved across from Manchester to Leeds so that he can join Sam’s team.”

Speaking about his new appointment, Sam Hodkin said: “This opportunity is a dream come true. I look forward to continuing on a successful journey with Showsec and embracing this fantastic opportunity.”

Hodkin’s views were echoed by Craig Bennett, who told Risk UK: “I’m thrilled to have been given this opportunity and fully appreciative of the level of time, effort and support I’ve received at every step throughout my career with Showsec. Having been based in Sheffield for the past six years, I’m excited to be able to take on this role and further develop the service we provide in the Sheffield area.”

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World Class Service audits commend Showsec personnel’s customer service skills

Event security specialist Showsec has received acclaim after achieving exceptionally high scores for customer service at three major arenas. The company is commended for its high levels of service at the Phones 4U Arena in Manchester, the Motorpoint Arena in Sheffield and the First Direct Arena in Leeds following audits conducted by World Class Service.

Showsec staff at the Phones 4U Arena led the way with an audit score of 94%, closely followed by the team at the Motorpoint Arena (93%) and employees seconded to the First Direct Arena (92%).

The World Class Service on site audits, which were commissioned by Showsec, highlighted a significant improvement in performance at all three arenas. “This is a fantastic set of results and great credit to all those involved in delivering our service,” said Alan Wallace, Showsec’s regional manager. “We’re constantly looking at ways in which we can raise standards and these audits provide a crucial benchmark in helping to measure progress.”

Wallace added: “The 2013 audits identified a need to make improvements to certain aspects of our service and I’m delighted with the progress that has been achieved since then.”

World Class Service works with venues and organisations to help drive standards of service and enhance the customer experience. The company conducts a ‘secret shopper’ assessment of arenas focusing primarily on three key areas: behaviours, processes and environment.

The Motorpoint Arena in Sheffield where Showsec provides security and stewarding solutions

The Motorpoint Arena in Sheffield where Showsec provides security and stewarding solutions

Recruiting staff with the right attitude

“The Showsec staff in all three venues were wonderful,” said Tracy Waddacor, managing director of World Class Service. “The company has obviously put a lot of hard work into getting the right mix. Recruiting staff with the right attitude is vital and, on the whole, everyone we encountered was helpful, considerate and professional when dealing with customers.”

Wallace praised the operations executives who’ve been at the forefront of the improvements which have been made at all three arenas, namely Tom Bailey at the Phones 4U Arena, Craig Bennett at the Motorpoint Arena and Sam Hodkin at the First Direct Arena.

“Their dedication to service has been the driving force behind this uplift in performance,” commented Wallace. “It’s very clear they’ve had a strong influence on how all members of the teams perform at ground level which in itself is highly commendable.”

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Showsec helps put Leeds’ First Direct Arena on the venue map

Event and venue security specialist Showsec has been acclaimed for its part in helping to establish the First Direct Arena in Leeds as a friendly, customer-focused venue.

The 13,000-capacity First Direct Arena recently celebrated its first birthday when Jake Bugg performed his unique blend of indie rock and folk to a capacity crowd. It was a special occasion which also marked a celebration of the 25th Anniversary of the venue’s sponsor, the Leeds-based bank First Direct.

From the outset, Showsec was contracted by SMG Europe to provide its specialist services for the First Direct Arena and has undoubtedly made an important contribution to many memorable events (among them the hosting of the BBC’s annual Sports Personality of the Year Awards ceremony).

First Direct Arena general manager Ben Williams commented: “During the launch year of the First Direct Arena, SMG has relied upon the scale, expertise and professionalism delivered by Showsec. As a company, Showsec has not only embraced but also pro-actively committed to the venue’s vision for putting the customer at the heart of everything we do. The First Direct Arena has quickly established a reputation for being a friendly, customer-focused environment for event-goers and Showsec has contributed significantly towards that achievement.”

The First Direct Arena in Leeds

The First Direct Arena in Leeds

Williams added: “We look forward to working closely with Showsec and continuing to improve our service provision for customers and artists over the coming years.”

International artists in the spotlight

As well as the anniversary event featuring Jake Bugg, the First Direct Arena has played host to many other international artists including Elton John, Bruce Springsteen, Prince, Kasabian, Michael Buble, Miley Cyrus, Ed Sheeran and The Kaiser Chiefs.

For its part, Showsec has worked closely with SMG Europe and the Arena’s management team to provide a customer-focused service. With Sam Hodkin now operating as the Arena’s head of security, Showsec has developed a strong team of experienced supervisors, Security Industry Authority-licensed professionals and stewards to help the venue enhance its reputation for top class entertainment.

“The emphasis has been on ensuring that the experience for all visitors to the First Direct Arena is the very best it can be,” explained Julian Kumah, Showsec’s area manager for Yorkshire. “The fact that we’ve been able to deliver that level of service is due to the tremendous commitment and professionalism of our staff. We have received some very positive feedback from customers and clients which spurs us on to raise the bar even higher.”

Kumah added: “The development of our service at the First Direct Arena has involved us in being innovative in order to create the best possible operational systems in line with the design of the venue and to use the latest technology. This affords our staff the confidence and ability to fulfil their roles. The upshot of that is a customer-focused approach.”

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