Tag Archives: KPIs

ABB places well-being of Control Room operators centre stage with latest digital solution

ABB is launching a new digital solution as part of its ABB Ability unified, cross-industry digital offer. The new solution will provide Security Control Room operators with direct insights into their own environmental conditions, allowing them to adjust those conditions according to their individual preferences.

The result is what ABB describes as “a complete micro environment that adapts to each individual’s needs and is achieved through the measurement and grading of factors such as air quality, temperature, lighting, environment and humidity”.

Operators also receive information on factors such as how long they’ll-being. That being so, they can reduce the risk of potential health problems such as heart disease, Type 2 diabetes and obesity which not only benefits the operator, but also helps to reduce the level of absence due to sickness within a business.

“At ABB, we really understand the crucial role an optimised Control Room environment has for a business,” explained Pierre Skönnegård, ABB’s global product manager for Control Room solutions. “The wrong environment can lead to human error that can cost a business dearly. In fact, 40% of all industrial downtime is due to operator errors caused by fatigue. By creating the right environment, this new solution will go a long way towards addressing the problem.”

ABBSecurityControlRoom

A pilot project using the new application is already underway at the Research Institutes of Sweden (RISE) and it will be rolled out globally in the first quarter of 2019.

“Operator well-being in the Control Room is a key element for consideration in project development.” stated Larisa Rizvanovic, senior scientist at RISE. “We will be exploring this new digital solution from ABB with our industrial partners such that they can also maximise the benefits it brings for their operators.”

The solution offers the possibility of creating a number of preferences and personal settings at any workstation, making it ideal for those businesses where there is shift working and also for those running a 24/7 Control Room operation.

Optimised light in the Control Room space, for example, decreases the risk of workers developing eye problems. The right balance between the monitors and the surrounding lights is crucial and can now easily be monitored and adjusted. The cloud-based application works in synergy with many other ABB Ability solutions, and provides a platform for information which can be shared between systems in the near future.

The consolidation and analysis of the collected data stored in the cloud is presented on a well-being/safety dashboard. Data is ranked automatically according to important standards such as ISO 11064. Specific business-related KPIs can be determined in relation to human factors and ergonomics.

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Qognify’s Situator 8.0 chosen as finalist for Benchmark Innovation Awards 2016

Qognify Situator 8.0 has been selected as a finalist in the Site Protection Software category of the Benchmark Innovation Awards 2016. These annual awards recognise and reward innovative thinking and the delivery of benefits through advanced security solutions.

Launched by Qognify in February this year, Situator 8.0 adds actionable intelligence capabilities to the Situation Management platform with its new Operational Intelligence Center (OIC) module.

OIC helps organisations better leverage the Big Data flowing into their security and operational Control Centres. It constantly monitors data captured by Situator 8.0 and other systems and sources.

QognifyMVP

The OIC features an advanced rule engine and business intelligence visualisation tools which build on Situator’s advanced situation management capabilities, correlation engine and Standard Operating Procedures, in turn yielding an enterprise-wide view of business performance against the host organisation’s own KPIs through the prisms of current business status, its trending performance as well as predictive view.

Moti Shabtai, president of Qognify, commented: “We’re proud that the innovation we have brought to market within Situator 8.0 and particularly the OIC has been recognised by the Benchmark Innovation Awards and Benchmark Magazine. Through Situator 8.0 and the OIC, we’re taking situational awareness to the next level.”

MotiShabtaiQognify

Moti Shabtai

Shabtai added: “Actionable Intelligence is about delivering insight on what’s happening or unfolding, together with critical ‘what to do next’ guidance. Relying on smart trend analysis, organisations will be able not only to handle incidents in the most effective manner, but also to be more proactive, anticipate events and align performance with business objectives.”

*The winners of the Benchmark Innovation Awards will be announced by Risk UK’s sister title Benchmark Magazine in July

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Personal best for Securitas Security Services UK as officers scoop six national BSIA honours

Securitas Security Services UK has triumphed at this year’s British Security Industry Association (BSIA) Security Personnel Awards, the regional and national awards scheme designed to pay tribute to the outstanding work of security officers over the preceding 12-month period. Securitas was honoured to receive a record six accolades, including two out of the three national trophies bestowed in the Outstanding Act category.

The first Outstanding Act award went to Tim Prodger from Somerset for his vigilance and integrity throughout an ‘intense incident’ which happened during his shift at a major London supermarket. Prodger acted when he overheard a man in the store’s toilets attempting to take his own life. After breaking down the toilet cubicle door, the security officer administered First Aid to the man, who had already lost a great deal of blood.

Prodger remained with the distressed male until paramedics arrived on scene. A store spokesperson said that, without Prodger’s timely intervention, the man would have undoubtedly died.

The award for another Outstanding Act was handed to Chris Fielding from Chesterfield. A Chesterfield Royal Hospital security supervisor of four years standing, Fielding received the award as a result of his initiative and professionalism throughout a potentially dangerous and challenging incident.

While on duty, Fielding and a colleague were called to one of the wards where there had been ongoing reports of a volatile and aggressive man. Shortly after the security officers arrived on the ward, the man managed to escape restraint, running away on several occasions and attempting to take his own life.

A representative from the Tour of Securitas Team receives the BSIA Chairman's Award from Pauline Norstrom

A representative from the Tour of Securitas Team receives the BSIA Chairman’s Award from Pauline Norstrom

Fielding repeatedly prevented this from happening, firstly reasoning with the man and then physically stepping in. The man switched between pleading and aggression each time and, at one point, threatened the lives of the security officers.  On his last attempt, the man locked himself in a room and, unable to gain access, Fielding used his torch to strike the glass repeatedly in order to be able to get his hand through it and unlock the door from the inside.

Once inside, Fielding immediately restrained the male who was then escorted by three security officers and two police constables to a holding ward.

In the same category, security officer Adam Murphy was given a special commendation for bravery. Last September, while driving to work in the early hours of the morning, Murphy witnessed a violent crime occurring in the street and involving a deadly weapon. He instinctively drove his van between the two brawlers in order to separate them. After several exchanges of the weapon and its subsequent discarding, Murphy and a member of the public exited their vehicles to assist the wounded man. The attacker escaped, although Murphy gave chase and eventually managed to restrain the offender.

Best Newcomer and Best Team

A national BSIA accolade for Best Newcomer went to Barrow in Furness security officer and emergency medical technician Paul Wilson who joined the security team at BAE Systems back in August 2013, bringing his past experience as an emergency medical technician with him.

The introduction of Securitas personnel into BAE’s existing in-house customer team was a new concept but Wilson’s personal skills soon proved extremely important in not only dealing with employees in sensitive medical situations, but also when it came to ensuring his integration and relationship building with the customer.

Brian Riis Nielsen: Country President at Securitas Security Services UK

Brian Riis Nielsen: Country President at Securitas Security Services UK

In May 2014, Wilson’s professionalism and attention to detail won him a Securitas Community Award for Vigilance after he identified a concern with a patient during a routine medical examination. During the patient’s subsequent recovery, his surgeon informed him he was lucky he had been diagnosed quickly thanks to Wilson’s efforts as a delay may have resulted in a major stroke.

Bristol’s Sainsbury’s Emerald Park Team received a Best Team award for greatly reducing damages in and around the site and accumulating “outstanding” KPI results. The team manages the flow of traffic throughout significant gas tank installation projects, assisting in securing the site and making sure staff and visitors have the correct access cards and authorisation.

The team also supports the Emerald Park charity, namely the Frenchay After Burns Club. Their dedication and enthusiasm saw five of the security team volunteer to participate in a charity walk, completing the Brecon Beacons peaks in one day.  The team of five walked nine miles, climbed a total of 2,907 feet in six hours and raised £1,000 for the worthy charity which supports young burns victims and their families.

Contribution to the Community

Finally, the coveted BSIA Chairman’s Award for Contribution to the Community went to the company’s Tour of Securitas – a charity initiative which raised over £3,000 for the Royal Society for the Prevention of Accidents (RoSPA).

The virtual cycling Tour began in Edinburgh on 8 September last year and involved over 800 officers and support staff across 21 branches. The staff cycled on static bikes to help increase awareness of safety in the workplace and raise vital funds for the charity. Finishing in Uxbridge five days later, the Tour clocked up a total of 2,677 miles.

The awards were announced at the BSIA’s Annual Luncheon which took place at the London Hilton Hotel, Park Lane.

Speaking about the company’s success, Brian Riis Nielsen (Securitas’ Country President), told Risk UK: “Our officers prove time after time that they’re fully prepared to go above and beyond in their line of duty and we’re once again very proud of their achievements and recognition.”

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Wavestore and Vizualize collaborate to offer enhanced KPI monitoring

The successful combination of Vizualize technology and Wavestore’s video management software (VMS) has enhanced the ability of businesses to identify opportunities for increasing operational efficiency and enhancing customer satisfaction.

Vizualize harmonises its leading-edge sensors, intelligent devices, analytics and dynamic reporting solutions. When working alongside Wavestore’s open platform VMS, its highly accurate 3D edge-based people counting system can, for example, provide options for shopper tracking, in-store audience measurement and product interaction monitoring within the retail space which deliver an insight into virtually every element of shopper activity.

In addition to retail applications, Vizualize’s technology can capture and analyse data in order to help a wide range of other market sectors identify opportunities where productivity may be improved and customer satisfaction maintained while ensuring a safe and secure environment for staff and customers.

 

These include applications within the transport sector where passenger waiting times and delays at airports, ports and other transport facilities have become an increasing concern as security measures are tightened, and also within stadiums, large venues, pubs and night clubs where the need to comply with licensing and safety laws means that having an accurate and reliable system for monitoring occupancy levels is essential.

360-degree visibility for the end user

Vizualize’s ability to generate data that will allow an analysis of customer movement by way of, for example, heat maps is further enhanced when 360-degree fisheye cameras are deployed to record all of the activity in the monitored area.

In addition, Wavestore is able to assist in this process as, in addition to de-warping the fisheye images, it enables operators to control a ‘virtual’ PTZ function to track activity and save video clips of an unlimited number of individual events captured in the camera’s entire field of view.

Wavestore director Chris Williams

Wavestore director Chris Williams

“Our collaboration with Vizualize underpins Wavestore’s  commitment to provide seamlessly solutions which can deliver so much more than what has traditionally been expected of a video surveillance system,” said Chris Williams, director of Wavestore.

“We’ve developed a strong relationship with Vizualize to bring our combined solution to the attention of the countless number of businesses that could  benefit from visually verified data which helps them track their performance in line with defined KPIs.”

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