Tag Archives: Key Performance Indicators

ABB places well-being of Control Room operators centre stage with latest digital solution

ABB is launching a new digital solution as part of its ABB Ability unified, cross-industry digital offer. The new solution will provide Security Control Room operators with direct insights into their own environmental conditions, allowing them to adjust those conditions according to their individual preferences.

The result is what ABB describes as “a complete micro environment that adapts to each individual’s needs and is achieved through the measurement and grading of factors such as air quality, temperature, lighting, environment and humidity”.

Operators also receive information on factors such as how long they’ll-being. That being so, they can reduce the risk of potential health problems such as heart disease, Type 2 diabetes and obesity which not only benefits the operator, but also helps to reduce the level of absence due to sickness within a business.

“At ABB, we really understand the crucial role an optimised Control Room environment has for a business,” explained Pierre Skönnegård, ABB’s global product manager for Control Room solutions. “The wrong environment can lead to human error that can cost a business dearly. In fact, 40% of all industrial downtime is due to operator errors caused by fatigue. By creating the right environment, this new solution will go a long way towards addressing the problem.”


A pilot project using the new application is already underway at the Research Institutes of Sweden (RISE) and it will be rolled out globally in the first quarter of 2019.

“Operator well-being in the Control Room is a key element for consideration in project development.” stated Larisa Rizvanovic, senior scientist at RISE. “We will be exploring this new digital solution from ABB with our industrial partners such that they can also maximise the benefits it brings for their operators.”

The solution offers the possibility of creating a number of preferences and personal settings at any workstation, making it ideal for those businesses where there is shift working and also for those running a 24/7 Control Room operation.

Optimised light in the Control Room space, for example, decreases the risk of workers developing eye problems. The right balance between the monitors and the surrounding lights is crucial and can now easily be monitored and adjusted. The cloud-based application works in synergy with many other ABB Ability solutions, and provides a platform for information which can be shared between systems in the near future.

The consolidation and analysis of the collected data stored in the cloud is presented on a well-being/safety dashboard. Data is ranked automatically according to important standards such as ISO 11064. Specific business-related KPIs can be determined in relation to human factors and ergonomics.

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Wavestore and Vizualize collaborate to offer enhanced KPI monitoring

The successful combination of Vizualize technology and Wavestore’s video management software (VMS) has enhanced the ability of businesses to identify opportunities for increasing operational efficiency and enhancing customer satisfaction.

Vizualize harmonises its leading-edge sensors, intelligent devices, analytics and dynamic reporting solutions. When working alongside Wavestore’s open platform VMS, its highly accurate 3D edge-based people counting system can, for example, provide options for shopper tracking, in-store audience measurement and product interaction monitoring within the retail space which deliver an insight into virtually every element of shopper activity.

In addition to retail applications, Vizualize’s technology can capture and analyse data in order to help a wide range of other market sectors identify opportunities where productivity may be improved and customer satisfaction maintained while ensuring a safe and secure environment for staff and customers.


These include applications within the transport sector where passenger waiting times and delays at airports, ports and other transport facilities have become an increasing concern as security measures are tightened, and also within stadiums, large venues, pubs and night clubs where the need to comply with licensing and safety laws means that having an accurate and reliable system for monitoring occupancy levels is essential.

360-degree visibility for the end user

Vizualize’s ability to generate data that will allow an analysis of customer movement by way of, for example, heat maps is further enhanced when 360-degree fisheye cameras are deployed to record all of the activity in the monitored area.

In addition, Wavestore is able to assist in this process as, in addition to de-warping the fisheye images, it enables operators to control a ‘virtual’ PTZ function to track activity and save video clips of an unlimited number of individual events captured in the camera’s entire field of view.

Wavestore director Chris Williams

Wavestore director Chris Williams

“Our collaboration with Vizualize underpins Wavestore’s  commitment to provide seamlessly solutions which can deliver so much more than what has traditionally been expected of a video surveillance system,” said Chris Williams, director of Wavestore.

“We’ve developed a strong relationship with Vizualize to bring our combined solution to the attention of the countless number of businesses that could  benefit from visually verified data which helps them track their performance in line with defined KPIs.”

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