Tag Archives: ISO 9001:2008

Evolution maintains quality standards with ISO certification

Evolution, the integrated fire and security solutions business, has achieved ISO 9001:2015 accreditation for Quality Management Systems.

The previous ISO 9001:2008 accreditation was well integrated within Evolution’s processes and procedures, enabling a smooth transition to the new standard which includes a number of important developments.

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One of the most significant is the need for a documented risk management process identifying the potential risks to the business. This required a comprehensive review of the company’s business continuity plan to enable the newly- created Risk Register to record the key areas at risk (along with the level of risk) in greater detail.

New emergency processes have also been created to include appropriate control measures designed to mitigate risks and identify those who may be affected.

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ISO 9001:2015 certification affords PACOM “a competitive edge”

PACOM, a STANLEY Products and Solutions company and provider of security and access control solutions, has confirmed its commitment to Best in Class quality management by gaining the prestigious ISO 9001:2015 certification. This significant achievement is part of the company’s continuing efforts to make its processes as agile as possible and set the standard in what is an increasingly competitive market.

Since it was first published in 1987, ISO 9001 has become the world’s most established quality management framework and is currently used by over one million companies across the globe. PACOM was previously certified to ISO 9001:2008, which ceased to apply from the middle of last month, and began its transition process to ISO 9001:2015 well in advance of the deadline. Certified through an external certification body, a rigorous audit was conducted on PACOM’s quality management systema to assess the company’s dedication to the ongoing improvement of its processes.

“A desire to operate to the highest standards runs through everything we do and ISO 9001:2015 rubber stamps our credentials through better integration and alignment of our internal processes,” explained James Ford, PACOM’s marketing director, in conversation with Risk Xtra. “This, in turn, leads to increased productivity and results and defines a standard of operation that exceeds our customers’ expectations. It also helps to ensure that they consider us as the security and access control solutions supplier of choice.”

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ISO 9001:2015 takes into account a number of principles and is based on ISO’s Annex SL, which consists of ten clauses that act as a basic set of generic requirements to follow, in addition to the ‘Plan, Do, Check, Act’ structure pioneered by W Edwards Deming. The standard makes companies assess risks, identify opportunities for improvement and effectively manage and measure performance across all levels of the business. As such, senior management must now be able to demonstrate a greater commitment to – and direct involvement in – their company’s quality management system.

Ford concluded: “I would like to congratulate the team for all the hard work that has gone into attaining ISO 9001:2015. It’s a milestone achievement that reflects our growth and development. Our culture of continuous improvement is vital in maintaining a market leading position, while the discipline and framework provided by our quality management system creates an environment that will help us to achieve our corporate objectives. Just as importantly, it means our customers have complete assurance that PACOM operates to the highest standards and that we meet all regulatory requirements for our products and services, which we will strive to maintain and improve upon.”

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LOCKEN UK achieves official ‘seal of approval’ with globally recognised ISO 9001 certification

LOCKEN UK has just achieved ISO 9001:2008 certification for its cable-free access control solution and services.

This official ‘seal of approval’ bears testament to the strategy that the company has spearheaded ever since its inception in 2003. Certification demonstrates the LOCKEN Group’s commitment to deliver service excellence and reflects the quality of the solution, while enabling the company to affix a recognised hallmark to its expertise.

“This success is down to the involvement of the entire team,” commented Arnaud Flecchia, the company’s CFO. “Their engagement during the process clearly demonstrates that our ability to offer high-quality services is also driven by the synergies and effective communication in place within the company.”

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The backbone of LOCKEN’s quality policy revolves round four pillars which aim at constantly enhancing customer satisfaction and the effectiveness of its organisational structure, encouraging mutually-beneficial relationships with partners, winning over new markets, gaining competitive advantage through innovation and obtaining superior performance through an entrepreneurial internal mindset.

In conversation with Risk UK, Arnaud added: “We’re very pleased to obtain ISO 9001 certification as it represents an additional strategic element that serves as an official testimony of quality and thereby enables us to better pursue our business development with major multi-site operators and large corporations.”

Stéphane Conreux, LOCKEN’s CTO, stated: “This external recognition symbolises our organisation’s ability to deliver superior performance for our customers and offers a strong guarantee of the excellence of our daily operational work in satisfying their needs.”

Created by the International Organisation for Standardisation, ISO 9001 is the most internationally recognised standard for Quality Management Systems, representing almost 72% of the total number of certificates issued on a global basis. The standard ratifies and guarantees that a given organisation’s products and services are among the best in the world.

SGS – the inspection, verification, testing and certification company – was chosen by LOCKEN to certify the company’s performance as it’s recognised as the global benchmark for quality and integrity.

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Dycon Power Solutions attains ISO 9001:2008 Quality Management Systems recognition from British Standards Institution

Dycon Power Solutions and its Mountain Ash facility at the Cwm Cynon Business Park in Wales has been assessed by the British Standards Institution (BSI) and granted a Certificate of Registration under ISO 9001:2008.

Following an extensive examination of the company’s operations and its Quality Management Systems conducted by BS Inspectors, Dycon Power Solutions has now received ISO 9001:2008 Certificate of Registration No FM635032 for the ‘Design, sale and manufacturer of electronic power supply solutions and ancillary equipment’.

Tony Allen, managing director at Dycon Power Solutions, commented: “We’re proud that Dycon Power Solutions has achieved this important Quality Management System recognition in such a short space of time following the company’s formation and the opening of our new factory. Our aim has always been to develop and build the most reliable power supply products in the market and this latest development is an important step in that process. I warmly congratulate the whole team on this outstanding achievement.”

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Ward Security attains best-ever SIA Approved Contractor Scheme audit score

Ward Security has just achieved its best ever score (170 out of 174) in an independent audit conducted on behalf of the Security Industry Authority (SIA) – the Regulator for the private security industry in the UK – for the Approved Contractor Score (ACS).

External assessing body Chamber Certification Assessment Service Ltd (CCAS) carried out a five-day combined annual assessment of Ward Security during February 2015 that included a reverification assessment for the ACS around Security Guarding, Door Supervision, CCTV and Key Holding as well as a surveillance audit for ISO 9001:2008 (Quality Management Systems) and a renewal/full audit for BS 18001:2007 (Health & Safety).

Auditors visited nine customer sites in the West, London and Manchester regions and conducted interviews with over 50 Ward Security employees in addition to eight customers.

In his report, Keith Leyland (ACS assessor at CCAS) stated: “The company’s approach to improvement is excellent. The assessor reviewed very many examples in all areas of customer services, fleet management, compliance, finance, Human Resources and operations where the company has applied the Plan-Do-Check-Act principle to developing improvement.”

David Ward: managing director at Ward Security

David Ward: managing director at Ward Security

Speaking about this achievement, Nikhil Kamboj (compliance director at Ward Security) stated: “We’ve enjoyed a 25% growth since last year, but Ward Security has now surpassed all expectations in producing its best-ever ACS score which comfortably puts us in the Top 1%-2% of the SIA’s regulated suppliers.”

David Ward, managing director of Ward Security, added “We’re both delighted and proud to have achieved this record ACS audit score. Managing growth while maintaining standards takes an extraordinary level of commitment and dedication from all members of staff, so our thanks must go to all management and staff right across the business.”

Ward continued: “This achievement shows that our systems are robust, effect and more than adequate to accommodate substantial business growth. It also illustrates to our customers that our growth has not compromised the level of service we deliver. Indeed, the quality of our service has improved as the company has grown.”

Ward Security operates a head office in London and a network of regional offices encompassing Rochester, Bracknell, Manchester and a newly opened-office in Scotland. Areas of specialist expertise include the provision of search and selection guard dogs, wireless intruder detection systems and concierge services through the new Ward Belgravia division.

Security provision for the Royal visit to Folkestone

Recently, Ward Security supplied a team of 16 operatives for a visit by Her Majesty The Queen and the Duke of Edinburgh to Folkestone, where the Queen opened The Wing Visitor Centre at the National Memorial to the Few in Capel-le-Ferne, which is dedicated to pilots who engaged in the Battle of Britain.

“A Royal visit is always a particularly complex and sensitive operation,” explained David Ward. “This is made an even more complex security task when the visit includes more than one site and the party is on a tightly controlled deadline. It’s crucial that people have access to greet Her Majesty at each site, but security needs to be carefully and professionally managed in a way that’s not intrusive. Also, the Royal security team accompanying the party will need help in understanding the different sites and locations and potential threat angles, and this is further complicated if they have one eye on moving safely to the next locations. This complicates the logistics and planning, so additional security to that provided by the police and the security services has to be very efficient and effective in its operation in order to provide adequate support.”

One of Ward Security's mobile patrol vehicles

One of Ward Security’s mobile patrol vehicles

Ward continued: “With a regional office in Kent, Ward Security has the local knowledge to make the process easier for this particular visit. Crucially, we have the experience of working with the police and the security services, which makes liaison, planning and delivery far easier. As a company, we also have vast experience in providing security for a range of scenarios and operations, and our members of staff are highly experienced in delivering effective and sensitive security.”

In conclusion, Ward told Risk UK: “It has been a great honour to provide additional security for Her Majesty’s visit, and we’re extremely proud to have provided our services for this important and historic visit.”

After opening The Wing Visitor Centre, Her Majesty The Queen and the Royal party proceeded to Canterbury Cathedral where the Queen and the Duke of Edinburgh unveiled statues to mark the occasion of the Diamond Jubilee.

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SSAIB recruits Malcolm Craighead as Compliance and Scheme Manager

The Security Systems and Alarms Inspection Board (SSAIB) has appointed Malcolm Craighead to the newly-created post of Compliance and Scheme Manager.

Craighead has been a self-employed auditor and consultant for the past six years, previously gaining over 30 years’ service within the paper and packaging industry.

In his new role with the SSAIB, Craighead is responsible for the upkeep of the organisation’s UKAS accreditation to ISO/IEC 17021 2011 (in turn enabing the SSAIB to certify organisations’ management systems) and the transition of BS EN 45011 to BS EN 17065 (covering requirements for product certification).

Looking ahead, significant changes/revisions to ISO 9001:2008 and ISO 14001:2004 are planned for 2015 which will require awareness training for all auditors and personnel employed within the SSAIB.

Malcolm Craighead: joining the SSAIB

Malcolm Craighead: joining the SSAIB

Management systems for ISO 9001:2008 and ISO 14001:2004

While employed in the paper and packaging sector, Craighead was involved in writing and implementing management systems for ISO 9001:2008, ISO 14001:2004 and BS-OHSAS 18001:2007 as well as being part of a BSI Committee for writing and implementing ISO 11093 Parts 1-9 (which are still in use today).

He also brings to SSAIB considerable auditing experience across a range of sectors and a close involvement with UKAS through witnessed audits and Head Office audits from his time with another local certification body.

“I’m genuinely excited about being appointed as SSAIB’s new Compliance and Scheme Manager,” explained Craighead. “This is a natural step into a larger organisation which will help me support all personnel within the SSAIB to achieve ongoing growth and development for the benefit of our Registered Firms. At the end of the day this, together with raising industry standards, is what the SSAIB is all about.”

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