Tag Archives: Integrated Security Consultants

ISC contracted to provide event security support at London’s Victorian Bath House

Integrated Security Consultants (ISC) has been awarded the contract to provide security services to one of the most fascinating, curious and exclusive new venues situated in the heart of London: the recently-opened Victorian Bath House.

Featuring a secluded Victorian Courtyard and many original features, much of the building is situated underground, including a Grade II-listed Bath House, yet it’s located on a busy street close to Liverpool Street Station.

ISC will provide assistance to the event teams at Camm & Hooper, the events space specialist.

The venue, which opened on 1 December last year, will accommodate up to 150 guests and be used for a wide variety of private and corporate events.

ISCVictorianBathHouse

ISC’s role will include providing corporate security officers for all events at the Victorian Bath House. The security team will offer a complete security service in a manner which befits this unique and special venue providing customer excellence.

Justine Shepherd, ISC’s head of operations, said: “We’re excited to be working at The Bath House. ISC will be providing discreet, professional and customer-focused solutions so that everyone involved, from the guests to the event teams and all the other members of staff have the best experience possible. As always, our aim is to keep things running smoothly and safely and to enhance the experience.”

ISC already provides services to two other iconic Camm & Hooper venues: the Banking Hall, situated in the City, which holds events for up to around 800 guests, and the Tanner Warehouse near London Bridge Station (host to a bar, restaurant and venue space).

The company also works on a range of corporate events at Wembley Stadium and provided the security support to hospitality events at the 2015 Rugby World Cup.

“Every one of the venues is different, and each event is unique”, explained Shepherd. “We tailor our services accordingly, and will be developing and adapting our provision to ensure maximum customer service.”

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ISC secures key operating license to provide security and crowd management solutions in Singapore

Integrated Security Consultants (ISC Group) reports that ISC Singapore has been awarded Security Agency license status, in turn enabling the company to offer its full portfolio of security and crowd management services in the country.

This important milestone is another step forward on the journey begun when the company expanded into Asia back in 2013. Since then, ISC Singapore* has been supporting DTZ Facilities and Engineering Pte with the recruitment and selection of the 24/7 full-time site security team for the SGD $1.33 billion Singapore Sports Hub, which opened earlier this year.

The new license enables ISC to offer a portfolio of services across Singapore, including event and venue security provision, crowd management, safety planning, crowd safety resources, consultancy (in such areas as venue layout and design, deployments, risk assessments and operations), event and project management, venue site crew management, security guarding and an array of corporate security solutions.

Integrated Security Consultants (ISC Group) has announced that ISC Singapore has been awarded Security Agency license status

Integrated Security Consultants (ISC Group) has announced that ISC Singapore has been awarded Security Agency license status

ISC is well known for its security and safety work with clients including Wembley National Stadium Ltd (London) and the American National Football League.

For its part, and following this latest development, ISC Singapore is now meeting with industry professionals looking to enhance their security and crowd management provision in Asia, and particularly in Singapore.

“We’re delighted to continue further developing our service provision for the events industry in Singapore,” enthused ISC Singapore’s senior director Roger Hooker. “We very much look forward to making a positive contribution, offering specialist advice as well as plenty of practical hands-on support for our clients.”

Singapore's business district

Singapore’s business district

In conclusion, Hooker told Risk UK: “This license enables us to continue to develop new partnerships in 2015. It’s an exciting marketplace in Singapore underpinned by great opportunities and a growing and vibrant events scene.”

*ISC Singapore is a subsidiary of the ISC Group which is based at Wembley National Stadium, London

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‘On Parade’: Security Management Best Practice for Special Events

Managing security at an iconic central London venue allows absolutely no room for error. Recently, Integrated Security Consultants provided support for a lavish private event held at Horse Guards Parade. Brian Sims outlines the service delivery and what lessons were learned.

Destination and corporate event management specialist Spectra DMC approached ISC back in March regarding its plans for a gala dinner to be held at the London meeting of the American College of Trial Lawyers (ACTL). This was to be a highly prestigious and unique event on something of a grand scale, with a giant marquee erected at Horse Guards Parade and plans for no less than 1,000 covers.

Guests were to be welcomed by a choir while the troopers and horses from The Household Cavalry would form a Guard of Honour.

Crucially, although the event was private in nature, it would be taking place in a highly sensitive area, out in the open and right next to a major central London public road. The right security regime was vital in order to keep the site safe during the build-up to and during the event, but also to enhance the guest experience and ensure everything would run smoothly.

Horse Guards Parade in London

Horse Guards Parade in London

The event itself took place on 13 September, but chosen security provider Integrated Security Consultants (ISC) was on-site 24 hours a day controlling access to the site from four days prior for the build until the site was clear and returned to its ‘blank canvas’ state two days later.

“We had to work closely with the many different parties involved, all of whom had their own needs and expectations,” stated ISC’s business development manager Paul Griffiths. “These parties included not just our client, Spectra DMC, but also the Royal Parks, the Metropolitan Police Service, the various event contractors and, of course, members of the public.”

As well as managing the security of the site itself, ISC provided corporate security staff to welcome guests, manage local public interest and handle both traffic ingress and egress.

Planning and familiarisation process

“This event was 18 months in the planning,” added Griffiths, “and, naturally, both Spectra DMC and the ACTL had high expectations for the day. Every aspect of the event had to be perfect, from the catering and entertainment through to the security team. We spent six months planning and familiarising ourselves with the expectations of our client and ensuring full risk assessments were carried out. We also attended planning meetings with the Royal Parks so that we understood how the site operated and what to expect, in turn advising on security requirements.”

Griffiths continued: “The Metropolitan Police Service and Royal Parks wanted to ensure that all Health and Safety requirements were in place and that the site was secure at all times. We liaised with them and brought security cover forward by 24 hours to ensure that the very earliest stages of the build were covered.”

On the evening of the event, all access points were secured and a large crowd of onlookers had to be kept back so that all guests could be admitted during a short 30-minute window, transferring from coaches within seconds. Everything went smoothly, but there were some challenges to overcome.

Security for the event was provided by Integrated Security Consultants

Security for the event was provided by Integrated Security Consultants

“These were mostly logistical,” continued Griffiths, “such as some contractor vehicles turning up without pre-registration. Another challenge was that the site is usually easily accessible to pedestrians from Horse Guards Road. Rather than just station officers along the 160-metre perimeter, we were permitted the use of crowd barriers to provide an extra layer of defence.”

Griffiths went on to comment: “Unsurprisingly, holding such a glamorous event in a public place attracted a great deal of attention from passers-by, in particular when the Band of the Coldstream Guards arrived and played several numbers. The event also coincided with the nearby Proms in the Park, which resulted in large numbers milling around in the vicinity, but this didn’t pose any problems for our team.”

Recruitment of security personnel

ISC’s recruitment process is designed with an ultimate objective in mind: the provision of a high quality security service. The company’s clients can be satisfied that each member of the security team they receive on site has been through a comprehensive interview process which tests for competency, communication and customer service capability. The staff understand the high expectations of both their employer and its customers and have the experience of working at a wide variety of public and private events.

To complete the security package for a site on the scale of Horse Guards Parade, ISC provided a manager to fully instruct and guide the security team. The company is always mindful of the fact that security is in place to support the smooth running of an event and that event managers are, in general, exceptionally busy with other aspects of production. For this reason, ISC provided Spectra DMC with a manager to direct the security team on their behalf. Rather than worrying about positioning staff, this enabled the client to focus on its primary goal of ensuring this spectacular event exceeded all expectations within a safe and secure environment.

1,000 covers for guests were provided inside a temporary venue on the site of Horse Guards Parade

1,000 covers for guests were provided inside a temporary venue on the site of Horse Guards Parade

ISC’s success in securing this event is the result of a long history of working on other high profile events, often in spectacular venues, and a culture of listening carefully to clients’ requirements in order to build a bespoke security service.

Mark Wareing, account director at Spectra DMC, concluded: “Everyone on the ISC team was really helpful and great to work with. The security manager was totally flexible and we could just leave the team to their own devices.”

That’s what everyone involved in running and securing special events – be those occasions big or small in nature – wants to be able to say.

What to consider when hiring an event security solutions provider for your corporate events and buildings

What are the main services these companies provide?

There are a wide variety of security roles to be covered and security companies may specialise in different areas along the spectrum. Corporate and private events are very different from large-scale public events or nightclubs and require a more discreet, bespoke service that blends robust venue security with customer service.

Security staff are usually the first point of contact that guests will have with your event and their conduct will set the tone for the evening.

How do you go about sourcing a reputable company that’s right for you?

The security industry has evolved considerably over the past decade, with licensing of individuals working in a security capacity through the Security Industry Authority (SIA) having been a legal requirement for the past decade.

However, just because an individual has passed a training course and holds a licence does not necessarily mean that person is right for your event.

They might be great at patrolling empty buildings, but how will the officers interact with your guests?

Not all security companies are alike. What accreditations do they hold? The two most important to look out for are the National Security Inspectorate (NSI) ‘seal’ and the SIA’s Approved Contractor Scheme mark. Both are a sign that the company has high quality standards and are subjected to external audits.

The NSI’s ‘Guarding Gold’ also demonstrates conformance with the internationally-recognised ISO 9001 quality standard along with several British Standards for security services.

There are numerous key questions that end users must ask of potential security providers for special events

There are numerous key questions that end users must ask of potential security providers for special events

What are the top three questions to ask of your potential service provider at the outset?

Naturally, you will want to know what price you are paying for the security services offered. Expect to pay an hourly rate per officer for a minimum number of hours per shift.

Prices will, of course, vary from one company to the next, but as is the case with any product or service the age-old saying “you get what you pay for” is very apt here.

A high quality security company offering a high quality service will pay their staff a decent wage and, while they will not charge the earth, naturally they will not be the cheapest option for the purchasing end user.

You should establish a budget for security services early on in the planning process, allowing a little breathing room in case you require more staff or for longer periods than originally anticipated.

How early on in a project should you make sure the security service is on board?

Security staff are often viewed as a ‘need to have’ rather than ‘want to have’ item on an event checklist. However, by viewing them as an integral part of the event experience and by bringing yoursecurity partner on board early in the planning stages, they will have the right amount of time to prepare and give you the best staff they have.

Rather than trying to guess how many security staff you’ll need, talk to your service partner and allow them to conduct a site visit to scope the requirement themselves and to perform a risk assessment. Site geography, threat levels and the event profile will dictate minimum staffing numbers, but the maximum depends upon your budget and key objectives.

The role of the security specialist is to make the service end user’s planning process as stress-free as possible.

How can you evaluate the service you’re receiving?

As the client, your security partner should be asking you lots of questions leading up to the event. Each event and venue is unique and you should be receiving a bespoke service tailored to your exact specifications.

As the event planner, you will almost certainly be present on the day of your event. As with other services, it will be very apparent if you’re not receiving the standards of service you desire.

Consider paying for a security supervisor to manage the team rather than managing each security officer yourself. This will allow you to focus solely on running the event.

What should you do if you’re not happy with the security service provided?

If you’re not happy, talk to your security partner’s representative to make them aware of your dissatisfaction. They should take steps to rectify the situation either immediately or for your next event.

If they don’t do so, it may be time to seek a new partner who can better understand your operational requirements.

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ISC awarded security contract at Brent Civic Centre: ‘Britain’s Greenest Building’

Integrated Security Consultants (ISC) has been awarded the contract to provide a range of security services at Brent Civic Centre, the new headquarters of Brent Council which has been heralded as Britain’s greenest building and is managed by Bilfinger Europa Facility Management.

ISC is to supplement Bilfinger Europa Facility Management’s security operation by providing security teams for the building’s special events, including Bent Council-hosted receptions and public meetings, as well as an enhanced security presence in the building at key times (eg for match or concert days at the neighbouring Wembley complex facilities).

“We’re delighted to have been chosen to support Bilfinger Europa Facility Management in serving this modern and iconic building,” explained ISC’s managing director Pat Carr. “The building presents a number of security challenges, including its mix of public and private usage alongside a close proximity to two of the UK’s busiest sporting and entertainment venues.”

Brent Civic Centre: dubbed 'Britain's greenest building'

Brent Civic Centre: dubbed ‘Britain’s greenest building’

Carr added: “We look forward to providing a service that balances the needs of Brent Council, its guests and its VIP visitors with those of the general public who use the facilities on a daily basis. This contract represents further diversification in our customer base, which historically consists of a significant number of clients across the entertainment sector.”

Experience in multi-agency communication

Carr believes ISC was chosen for the contract because of its experience in multi-agency communication at Wembley Stadium, where the company also provides integral security services.

“As security partner at Wembley, we manage the day-to-day needs of a large complex and all of the associated challenges that come with that,” explained Carr, “whether it’s for a select few VIP guests attending a corporate function or for 90,000 people on a major event day.”

Mike Munro, account director at Bilfinger Europa, commented: “ISC’s breadth of experience, and the fact that the company already looks after iconic buildings in this proximity, demonstrates its expertise in managing diverse security requirements for complex buildings. ISC’s team is extremely customer-facing and experienced in handling a diverse range of customers in an appropriate manner. We’re delighted to be working with them.”

As part of the globally operating engineering and service group Bilfinger SE of Germany, Bilfinger Europa Facility Management is a leading property and infrastructure support services business operating right across the UK. The organisation employs over 3,300 staff, has a turnover in excess of £180 million and provides property and support services to businesses and public sector organisations alike (among them the Civil Aviation Authority, CPS, L’Oreal, BP, Barclays and Alexandra Palace).

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ISC awarded security contract at Brent Civic Centre: ‘Britain’s Greenest Building’

Integrated Security Consultants (ISC) Ltd has been awarded the contract to provide a range of security services at Brent Civic Centre, the new headquarters of Brent Council (heralded as Britain’s greenest building and managed by Bilfinger Europa Facility Management).

ISC is to supplement Bilfinger Europa’s security operation by providing security teams for the building’s special events, including council receptions and public meetings, as well as an enhanced security presence in the building at key times such as match or concert days at the neighbouring Wembley Complex facilities.

“We’re delighted to have been chosen to support Bilfinger Europa in serving this modern and iconic building,” explained ISC’s managing director Pat Carr. “It presents a number of challenges, including its mix of public and private usage, alongside its close proximity to two of the UK’s busiest sporting and entertainment venues.”

Brent Civic Centre

Brent Civic Centre

Carr added: “We look forward to providing a service that balances the needs of Brent Council, its guests and VIP visitors with those of the general public who use the facilities on a daily basis. This contract represents further diversification in our customer base which, historically, consists of a significant number of entertainment clients.”

Experience in multi-agency communication

Carr believes ISC was chosen because of its experience in multi-agency communication at Wembley Stadium, for which the company also provides integral security services.

“As security partners at Wembley,” said Carr, “we manage the day-to-day needs of a large complex and all the associated challenges, whether that’s for a select few VIP guests attending a corporate function or for 90,000 people on a major event day.”

Speaking about the security partnership, Mike Munro (account director at Bilfinger Europa) commented: “ISC’s breadth of experience, and the fact they already look after iconic buildings in this proximity, demonstrates the company’s expertise in managing diverse security requirements for complex buildings. Its team is extremely customer-facing and experienced in handling a diverse range of customers appropriately. We’re delighted to be working with them.”

About Bilfinger Europa Facility Management

As part of the globally operating engineering and service group Bilfinger SE, Germany, Bilfinger Europa Facility Management is a leading property and infrastructure support services business operating right across the UK.

The company employs over 3,300 staff and boasts a turnover in excess of £180 million. It provides property and support services to businesses and public organisations including the Civil Aviation Authority, the CPS, L’Oreal, BP, Barclays and Alexandra Palace.

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Integrated Security Consultants all set to secure Singapore Sports Hub

Security and crowd management specialist Integrated Security Consultants (ISC) has been awarded the contract to secure Singapore’s multi-venue flagship the Singapore Sports Hub, which is due to open in April 2014.

The Hub, with its motto ‘where Singapore comes to play’, includes the republic’s new 55,000-capacity National Stadium, the existing 13,000-capacity Singapore Indoor Stadium as well as two multi-purpose Sports Halls, an Aquatic Centre, a 41,000 square metre retail and waterfront area, sports promenade, Singapore Sports Hub Library, Singapore Sports Museum and other sports and lifestyle facilities.

Singapore Sports Hub: night view (Image by Oaker)

Singapore Sports Hub: night view (Image by Oaker)

In a five-year exclusive deal with global property services provider DTZ, one of the Hub’s consortium partners, ISC has incorporated a new Singapore-based company, Integrated Security Consultants (S) Pte Ltd, as it launches this international expansion.

ISC (S) Pte Ltd will source, recruit and train a local crowd management workforce to supply the various venues at the Sports Hub, in turn bringing significant UK expertise in event staffing operations and safety stewarding to this facility.

Previously the venue management cluster manager for London 2012 and venue general manager at Games time for the Organising Committee across the Wembley Olympic site, Roger Hooker has been appointed senior project director for ISC. Hooker will mobilise the business and lead the team to deliver these services in Singapore.

Complex operating environments to be managed

Greg Gillin, senior director at DTZ, explained: “Modern multi-purpose sports, entertainment and lifestyle precincts are very complex operating environments, and the Singapore Sports Hub is no exception. DTZ is responsible for maintaining a safe and secure environment for users of the Sports Hub, and we recognise the importance of striking a balance between security and crowd management to ensure our visitors’ experience isn’t diminished by an overwhelming security presence.”

Singapore Sports Hub: the daytime view (Image by Oaker)

Singapore Sports Hub: the daytime view (Image by Oaker)

To achieve this, DTZ looked to partner with a supplier who has global experience in security, risk reduction, crowd and event management in large public facilities.

“ISC’s experienced management team and history of working with some of the biggest global events are perfectly suited to the precinct,” added Gillin, “and we look forward to working with them to create a safe and secure Sports Hub.”

Significant vote of confidence

Patt Carr, managing director at ISC, said: “The Singapore Sports Hub will be one of the world’s highest profile centres of sporting excellence, and we’re privileged to become its security partner.”

Roger Hooker: senior project director for ISC

Roger Hooker: senior project director for ISC

Carr went on to state: “We believe our appointment is a significant vote of confidence both in ISC Ltd, its new subsidiary in Singapore and the event safety standards we champion. In pursuit of our long term ambitions for international growth, our new operation in Singapore has the best possible leadership in Roger Hooker. We’ll be able to meet the exacting standards of the Hub as well as promote further expansion in Southeast Asia and beyond.”

The Singapore Sports Hub, which is managed by Sports Hub Pte Ltd, is one of the largest sporting Public-Private Partnership (PPP) projects in the world. It’s also Singapore’s largest flagship PPP project of this nature, and won the PFI Award in London in 2011.

For more information visit the Singapore Sports Hub website: http://www.sportshub.com.sg

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ISC awarded five-year contract to secure Wembley Stadium

Integrated Security Consultants (ISC) has been retained as lead provider of security services to Britain’s flagship sporting and cultural venue, Wembley Stadium, for a further five years.

The venue’s operator, Wembley National Stadium Limited (WNSL), has renewed ISC’s role following over four years of successful development and investment in the 90,000 capacity stadium by the security provider, which first won the contract in a 2009 competitive tender process.

ISC’s Permanent Security Team, headed by the company’s head of operations Bob Milnes, will continue to provide Wembley with 24/7 integrity and full building security.

Wembley Stadium: a magnificent sight. Photo by Jan Kruger - The FA/The FA via Getty Images

Wembley Stadium: a magnificent sight. Photo by Jan Kruger – The FA/The FA via Getty Images

The company also provides corporate security for Club Wembley and conference and banqueting security at events, some of which welcome up to 10,000 people.

As part of the contract, ISC’s managing director Pat Carr remains Wembley Stadium’s operational planning consultant and part of the senior crowd safety team.

ISC managers also undertake key roles at matches and major events, among them response team management, safety officers, pitch security, corporate and VIP area security, customer services teams and stadium announcers.

Site patrols and CCTV monitoring

ISC’s operational duties at Wembley range from site patrols and monitoring CCTV to ensuring the Stadium’s environmental ‘switch-off’ policy is being adhered to at all times.

As the first point of contact for visitors, the company’s security officers place customer service at the forefront of their duties.

Muse are one of many top bands to have played at the new National Stadium

Muse are one of many top bands to have played at the new National Stadium

ISC provides 24-hour security, 365 days a year, liaising with the Metropolitan Police Service, Brent Council and WNSL Ltd to ensure the integrity of both the venue and its patrons.

This contract success reflects Carr’s own broad range of experience at Wembley Stadium, where he started back in 1988 as a car park barrier attendant, rising rapidly to become senior security operations manager in 1994.

In 2005, as head of ISC, Carr wrote security documentation and protocols for the venue, and also assessed and trained its senior crowd safety team members.

“We believe WNSL has extended our contract because the management team and workforce have a distinguished track record in helping the National Stadium deliver world class events and welcoming the biggest names in sport and music,” said Carr.

“We have totally integrated with the Wembley management team to the extent that our team is perceived as an internal department of the National Stadium. ISC’s senior management has proven its expertise in delivering a service fit for this iconic venue, and we’re proud to have been awarded the extension of the Wembley contract. We look forward to building on the strengths of this partnership.”

Pat Carr: md at ISC

Pat Carr: md at ISC

ISC provides premium security services to a wide range of clients in the sports, corporate events, conference and live music worlds.

Those customers include the USA’s National Football League (NFL), The Football Association (FA), M&C Saatchi, Rolex, BMW, UEFA, The Natural History Museum, The National Museum of Science and Industry and Harlequins Rugby Club.

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