Security system designer and manufacturer Inner Range has launched a new service designed to support customers in the UK and the wider EMEA region when the time comes for system upgrades.
The service involves experienced in-house technicians migrating a host of information from a given customer’s existing Inner Range hardware controller to the new system, such as user types, cards, time zones, doors, areas, lifts and readers.
The service has been designed for customers upgrading from Inner Range’s Concept system, which is now at the End of Life stage, to its flagship Enterprise-level intelligent access control and security system Integriti.
While Integriti is compatible with 95% of Concept’s hardware, making migration straightforward and far more cost-effective than an entire system replacement, the new service aims to reduce both time and cost for clients even further.
Tim Northwood, general manager at Inner Range, explained: “No-one doubts that upgrading to a better access and security system has many benefits. The sophistication and flexibility of our systems helps to give users the precise controls they need, but the actual transition process can sometimes feel a little fraught because some complex programming is required in order to migrate existing processes and protocols on to the new platform.”
Northwood added: “We hope that our new service provides extra reassurance and peace of mind for integrators and end users who’ll know that our own engineers will migrate everything more efficiently and smoothly than external partners who are perhaps less familiar with our products.”
Integriti is ideal for managing and controlling single and multiple sites at the local, national and global levels. The benefits for Concept users migrating to Integriti include more integrations with current manufacturers for security, building automation, people and business continuity processes, excellent graphics, enhanced reporting, more flexibility around global programming and permissions as well as compatibility with current and future IT platforms, among them Windows and Vista.
First launched in 1989, Concept 2000 served as Inner Range’s flagship product. It was designed by three of the four founders of the business, namely Doug Frazer, David Baughan and Alan Winch. The system was updated to the Concept 3000 and later the Concept 4000, both which have been installed around the globe. However, the system’s underlying technology is no longer economical to maintain in comparison with modern platforms like Integriti.
Concept systems use Insight software. Insight follows the same End of Life timeline as Concept. Inner Range first announced that its Concept system was nearing End of Life in November 2018. Many customers have migrated easily to Inner Range’s Integriti product at only a fraction of the cost of an entire system replacement. The new service is paid-for, but clients are expected to make time and cost savings overall.